Caliber Collision

Caliber in San Juan Capistrano has done work for me previous, and their workmanship very good. However, I recently took my Dodge RAM truck in to have some body repairs done. The service was terrible, and my truck looked better before I took it in. I made attempts to workout my complaints with Chris the Manager, but his attitude was like what are you complaining about. So I called to inform Chris that I would picking my truck. When I arrived I found my truck in the parking lot with the key placed on drive side window. Now I am working with my insurance company to get the repairs done by another shop. I will
never use Caliber in San Juan Capistrano again, unless they change managers.
Bud East

My car came back to me quickly looking as good as new. Thank you Kerry in San Juan Capistrano.

Mark made me a satisfied customer. Had a problem picking up my car and he delivered and picked up my rental. Excellent customer service. Thank you Mark!

Caliber did a great job on fixing my car! My windshield was completely smashed after a windstorm and there were some dents and scratches on the body of my car; they did a great job with all the repairs and had my car looking like new! Mark M. Was my service advisor and he was friendly, helpful, and informative throughout the whole process. Great customer service. Only reason for 4 stars is because car exterior was not as clean as I would’ve hoped. They DID wash the car, that was clear because it looked a lot better than when I brought it in. But I think it maybe sat out for a night or two by the time I came to pick it up because it did have a thin layer of dust over the outside. An extra rinse before pick up would’ve been ideal. Other than that though, great service and great work. Will definitely be returning for any future body work on my car. Thanks Mark and team!

Back again! Same great sevice and workmanship! Mark Mrosla kept me updated, and delivered my 3 month old car on time and fully restored, perfect!

I can’t say enough about the excellence of this business. From receptions, where I was greeted warmly by a knowledgeable young lady, to Kerry who kept me up to date on the status of my car. My car was a total loss and they dealt with my insurance carrier. When my car was towed to one of their facilities further away, Kerry arranged for all my personal items to be boxed up and sent to San Juan Capistrano for my more convenient pick up.
Absolutely top notch service and professionalism!
Karen H.

I was super pleased with the service that I received at Caliber Collision. I was hit by another car that went through a red light and pretty shaken up from the whole situation. Everyone at Caliber was very professional, trustworthy, and helpful throughout the entire process. They helped with everything from car rental drop-​off, giving me updates on where they were in the repair process, to communicating with my insurance company (AAA Approved!). I give Kerry and the entire Caliber team an A++ for following through to the very end and making this as smooth and least stressful as possible! I would definitely recommend Caliber Collision to anyone.

Wonderful service. They did a really great job on my car it looked like I had never been in an accident! I was truly shocked and relieved. Only reason I gave 4 stars is because when I came to pick my car up after all repairs and everything and I was double checking everything and noticed my car alarm wouldn’t go on. So they ended up giving another rental car and I had to wait 2 more days, which isn’t to bad, however very inconvenient. All in all they fixed it all up and I’m very pleased with there work. THE STAFF WAS SO HELPFUL AND UNDERSTANDING!!!

Very happy with the work after second accident. It just was great to have my car back in 2 days before. I am very happy Chad and staff are 5 stars. I just hope not to get hit a third time. But highly satisfied with the work.

This place has excellent service. Mark one of the managers helped me with the entire process. Unfortunately after receiving my car from it being fixed the battery was dead, highly unlikely they did anything since it was only a driver side rear quarter panel dent fix, but they towed my car to their shop and replaced it free of charge. My only two complaints where that they chipped the driver side bottom left part of the dash, it’s pleather and not its an unsightly eye sore. The other was that they left the car in the hot sun without any window shade, and placed a piece of paper on my dash and part of the paper melted to the dash and is now permanently stuck on. I was planning on replacing the dash anyways but it was definitely a little frustrating. Anyhow Mark is definitely the man, even with these small mistakes they are AMAZING to work with.

I was rear ended and needed a new bumper for obvious reasons. Process was super easy. The insurance company connected me with Caliber. I brought the car in and Mark was my service technician. Had a rental company lined who picked me up when I dropped off the car. My car looks great. Could not ask for anything else. Mark was super responsive and kept me up to date throughout the process.
Thank Guys.

I just bought my brand new car from Capistrano Toyota and the first day I drove it a crew taking out a concrete sidewalk on the I-​5 freeway threw a piece of concrete and hit my passenger side car door. I was so upset! Capistrano Toyota recommended Caliber and I am so glad I took it there. Mark took care of me from the estimate to the pick up, keeping me informed of the status each day. The car was ready in the time frame estimated and you can’t even tell anything happened to the door. I would recommend Caliber Collision to anyone needing body work on their car. The front desk lady is also very nice, she didn’t get upset at all when I accidentally started the coffee maker thinking it was just going to brew a cup and it brewed a whole pot.

Mark Mrosla, Tanya, & Kyle are awesome! My car looks great, got it back to me within the week. I recommend this place to anyone who needs their car fixed, BOOM! :)

Walked in to receive an estimate on a dent that I had on the front hood of my car. We were greeted very pleasantly by the receptionist and was told that someone would be with us shortly. Within 5 minutes Bob came to help us. He was extremely friendly and knowledgable. We appreciated that he didn’t try to «sell» us his business but was very honest with us in saying that he had worked with a man who very cheaply is able to repair small dents, versus the $ 700 it would take for them to repair it, so he gave us the card of a small dent repair company. Well it worked out wonderfully. And so even though we didn’t do business directly with Caliber Collision, we had a very pleasant experience with the staff and with the referral they provided.

I had a small dent on the hood of my car so I came to Caliber for an estimate. The girl who greeted me was extremely friendly, welcoming, and helpful which is an extreme rarity these days. I did not catch her name but she was very nice.
Bob came out to assess the damage and give us an estimate within 5 minutes. He was also extremely helpful and friendly and was very honest about what would have to be done and how much it would cost.
He generously suggested we try a dent removal company and even gave me a card of one he recommended.
It worked out great because I wound up paying $ 150 for Ultimate Dent Removal to come to my house and fix the dent versus the $ 800 it would have been at the body shop.
His honesty was greatly appreciated for the minor dent and he saved me alot of money and time.
If I ever have any serious damage to my vehicle I will definitely be going to Caliber!

I’ve had the unfortunate need to use Caliber 3 times… They’ve always done a good job, been timely in their work, and have made certain the job was done right each time. Most recently, I had a quote from Caliber in Costa Mesa for my daughter, I brought the quote and car to San Juan. They honored the quote and will have the job done in just a couple days.
Each time, Kerry Raes has been my associate — he cares and simply does a great job.

How does one reconcile writing a great review when something bad like an accident happens? I know we usually save great reviews for food, restaurants and hotels. But how do you find the good in a car accident? Go to Caliber that’s how!
On the recommendation of a friend I brought my wife’s Audi Q7 to Caliber after a ‘curb somehow rammed itself into my wife’s SUV… or so I was told.
Anyways, I am really still perplex on how the entire team at Caliber took the stress out of an entirely stressful situation, but they did! From the warmest greeting at the front door, to the level of genuine caring and enthusiasm everyone there had at making the process quick, painless and stress free (dare a say enjoyable). Coordinating of rental car, working directly with my insurance, they took care of so many of the details that usually give me a head ache. They gave me an estimated repair time line that was constantly updated via Text message, so I never had to ask! My main point of contact, Chris was informative, friendly and incredibly straightforward, such a pleasure to deal with!
If your looking for a refreshing approach to car repair that is honest, professional and timely look no further, I know I won’t hesitate to use them the next time a curb jumps up and slams itself into my wife SUV.
Thanks Caliber, my expectations have been exceeded!

I am blown away by the service here! Chad was so helpful! I had to take care of repairs from Missouri for my daughters car. She lives in California but she was out of the country with no phone access. I was concerned when progressive gave me ONLY ONE CHOICE FOR REPAIR but wow, they exceeded my expectations. I seriously feel like I should send cookies and flowers! This place is incredible!!!

Just picked up my car that was rear ended, wonderful job done, can’t say enough positive things about the work and especially the service!
Mark Mrosla was my contact at Caliber, extraordinary individual, warm, helpful and unfailingly polite and helpful. Kept me informed at all stages of the work, co ordinated the substitute car with the rental agency and generally made this a hassle free experience, kudos to Mark!
I would certainly recommend Caliber if in the unfortunate circumstance you need your vehicle repaired.

I used Caliber before at their Irvine location and the customer service and work were excellent. I tried the San Juan Cap location because it was closer to my home and found the experience much different. First of all, I got there right when they opened at 7:30 am to drop off my car. I waited about 40 mins for the service adviser to meet with me and see my car. I was told they were doing their «morning walk.» Couldn’t they see my car first so I could be on my way?!
Then the repairs took 4 days longer than originally estimated. Ok, that’s fine because I want the repairs to be done right, especially when the other driver’s insurance company was paying for it. However, I did not receive any updates and I was the one who had to call the service rep all the time.
My overall impression is that this location of Caliber is just too busy and/​or understaffed; they should address this customer service problem. The actual work on the car does look satisfactory, however.