Wells Fargo Bank

There’s always a huge line! I guess many people doesn’t rely on depositing or withdrawing money via ATM machines though staff are very helpful and nice they try to make banking easier and they’re very pleasant they even check in with you the next day after opening a new account to ask if you have any other concerns re: your account which is nice…

Slowest lines ever. They have 3 tellers and 6 people doing nothing behind the counter. Always a 20min wait if not longer

I ALMOST WENT TO CHASE.
But I once again decided to bank with Wells Fargo and I’m so glad I did! Dhirendra Chandra aka Mr. D gave me the best customer service ever! He made sure that opening a new checking account was an easy process and he also explained everything to me in complete detail! I highly recommend going to see Mr. D for your banking questions at Wells Fargo! Thanks again Mr. D I appreciate your service!
Also…He’s hilarious.

I’ve been with this bank for over 14 years. And I am done! I called the branch this morning and Mayra the customer service manager was zero help what so ever. She told me there’s nothing they could do to credit my account. That I had to wait 10 business days for the proper investigation to take place. Your ATM machine didn’t give me my money! Yet I got a text saying the transaction had been processed. So now I’m short 200 dollars!. And on top of that have to wait? Wow! You know for someone who claims to be the customer service manager, you have no tact what so ever when it comes to speaking to people. You forget that you have a job because of people like me. Yet you were so insensitive to my problem and instead of trying to help the only answer you were quick to come up with was saying that even though the ATMs are on your building and have your logo they are operated through a 3^rd party. So it wasn’t your fault. Newsflash Mayra! Nobody was blaming you or Wells Fargo. But again a little sympathy would of been nice. I had to call the 1800 number to get the help you were unable to give me. So thank you Mayra for your help. I hope that if you are ever in a situation like the one I was in the customer service manager of whatever branch you bank in shows more sympathy then what you showed me. Goodbye wells fargo!

I go to this location to deposit our money for work and I always have great service. Very great customer service and reasonably fast. Jasdeep assisted me this time, talkative and friendly.

Terrible customer service ever! Hiring lot of people, but very useless, system not updated as other branch. The service manager even worst, with the way she talks, don’t know how she can climb to that position, look down on people, «you’re just an employee now, until the day you can be owner, you can understand this process…». The guy who name …, keep walking around introduce himself as manager there also, can’t do anything better, saw the customer upset, still don’t get any apologize from them even 1 word, and try to threaten me, if I still complain they will not help me cash out the check for client. The only reason this bank can stay in business just because open till 6:00pm, with this customer service, don’t know how the branch manager can manage them.

I had a great visit, I work at the Wingstop in the same plaza and when I went to go cash my check for one of the first times, 2 nice ladies both Nancy & Melissa assisted me with kindness, they were both trying to do the best for me when opening an account, Its nice running into people like that at work, it was a good enough visit to say I will be cashing my check there a lot, excellent service and I made 2 new friends Nancy & Melissa

My boyfriend and I went in together to get a checking account, which I was to be the primary account holder for. The man assisting us was just chatting away, not even bothering to listen to our requests. He made my boyfriend the primary account holder instead. I even mentioned it when I saw that the wrong address appeared as the primary address, but he assured me that I wrong. It turns out, HE WAS WRONG! He screwed up our accounts and he was just too lazy to make the correction.

This has got to be the worst bank ever! I’m closing all of my accounts!
Go to your local credit union for your banking needs. Wells will just nickle and dime you…

The Worst customer service I experienced in my life. Store manager Eric had no clue how to treat a customer right! Will close all my accounts soon.

Terrible service!
They need to hire employees who can actually do more than chit chat away. Their employees haven’t got a clue and they choose to spend their time leisurely cruising through transactions all while having the worst «ugh fine I’ll help you» attitude.
The management is horrible as well. In fact there is not managing happening here.
STAY AWAY!
The Wells Fargo at Berryessa is a way better experience!
The business line is a joke. WORST Wells Fargo EVER!

I don’t usually give reviews but i need to let people know how horrible my experience is in this branch, one month ago I added my husband in my savings and checking account then the banker offered me to change my savings for the currently I have is not good then she explained to me why then she told me that there’s NO MONTHLY FEE then right now I just found out that I was deducted $ 5 dollars in that savings!!! She is so st***d!!!

Been doing business with this establishment for years and even though its crowded in the afternoon it means to say that people rely to have their transactions done in this bank. I get to be greeted by one of their staff, offered with beverages or candy (esp when my daughter is around) and I can hear one of the senior tellers constantly apologizing for the line.
As much as I would like to have the lines go faster, I don’t want to be rushed when its my turn to make transactions with my teller. So am cool with waiting… but not too long of a standing in line.
They offer complimentary coffee in the morning and bottled water in the afternoon. They now have the glass barrier between the teller and the customer which is kinda constricting for me but otherwise its a way for them to secure the money if something does happen. This store used to have a private security guarding the door before and now I see none.

Worse service ever omfg, comes in I see a long line thinking to myself okay this will take awhile. So I asked a gentleman and he seated us saying someone will be with us shortly. Over an hour and twenty minute later I couldn’t not take it anymore. People come and go and even people coming in after us was long gone and I was still there waiting. Like are you kidding me?

Every body in the bank was friendly and looked like they wanted to help. I would give it 5 stars but lines were to long. there were around 15 people in line and only 2 cashiers.

Dino is awesome. He’s the manager at this branch I believe. Very nice and welcoming. I’ve been a Wells Fargo customer for about 2 years now and I can’t complain about anything. Every person that has helped me has been very kind and sweet. Great customer service.
Mai also helped me open my student account and she was so nice and personable! Very helpful and even helped me waive some of my fees.

Say my name, say my name! Yea, they do that so check in my book.

I usually come here ONLY to use the ATM, since their lines are ALWAYS long. And I kinda hate when they PUSH AND PUSH to open more accounts or services when all you need is to make a small change to your current account.
Parking can be a huge problem here. seriously.
If you decide to come here, just be ready to wait for a long time to get help.

I came in having some questions about my credit card. The employee pacing back and forth told me to sign in and someone would be with me shortly.
The lady ahead of me got to speak with someone, then some new people come in who hadn’t signed in, and got to be seen with ASAP. I thought that was rude, especially because the same guy who told me to sign in made I contact with me and kind of hesitated to show them to an account, but still showed them to an account anyways. Then after waiting and waiting, the employee who was pacing finally sees me. Uhm. you couldn’t have done that 50 paces ago?!
I tell the guy I just got a credit card and not really sure how it works and ask him a simple question, «What is outstanding balance?» He answers me in tone like I should have known what that was already, but in my mind I’m thinking «Obviously, I don’t cause I never had one.» I knew he was going to treat me as a child because I didn’t look of age and like an adult let alone worth his time. Overall, he was no help because he didn’t answer my question at all and rude for treating me like I was a child.

Not the best visit… made me glad that I switched over to Chase next door.
I came in to close my account because WF started charging me a monthly fee a few months ago because I didn’t have enough in one account. I had well over that amount if you combined my accounts and no, I don’t really want to continue my direct deposit when it’s my savings that I want to leave alone.
ANYHOW, I was in a hurry because this was my lunch break. I stepped in and spoke to the lady by the couches and she told me to write my name down on a list. They only had two people working that day (not including the tellers) so I decided to rush out to grab lunch in the plaza.
When I got back my name was crossed out and the new lady told me just to go to a teller (why didn’t I get told this to begin with?). The teller kept trying to convince me to keep my account when I’m obviously getting charged a fee, and when I tried to get my balance she clearly had issues with the numbers. 800 vs 8 is a HUGE DIFFERENCE. I had to ask her to write it down. Speak English, please.
The people on either side of me had issues with their accounts too.
Twenty minutes later I left with my money and decided that’s the last time I’d be in a Wells Fargo for awhile.