Waterford Cleaners

Tried to complain on BetterBusinessBureau association almost 3 weeks ago. I received the email from the BBB today, said Waterford cleaners hasn’t responded to BBB. The owner of the waterford cleaners doesn’t care about it at all. Last time, the owner said he will let insurance company contact me. 3 weeks passed, i don’t received any call from so-​called insurance company nor the owner himself.
No responsibility at all. How can you let them clean your clothes?! This kind of service should not exist at all.
Will keep updates.

This place is somewhat ok. Very close to where i live. I took 3 pairs of jeans in for them to alter. 2 of the three came out perfect. The last pair was uneven on the hem. These were all the same style of jeans so i dont see why there would be any difficulty in making them the same. I ended up taking those jeans back to Waterford and showing them the mistake and they fixed it at no extra charge and promise to do the next alteration for free. The jeans are a little shorter now but i am ok with that. Pricing is average and so is the customer service.

Many of the other reviews are outdated Been going here for over 3 years. They may have changed owners I don’t know but they’ve always done a spectral or job for me. The last incident for me was red wine literally poured on my khaki suit. I did put some soap on it when it first happened. I actually chalked it up to being donezo. Came back and bam, they totally got it out. But guess what. I had a loose breath mint in the pocket and it stained through. I mean big time. They actually took it back and cleaned it again for free and it came out!
Granted 1.45 a pressed shirt is grip but ialways done right. No tears, no stains, pretty legit with starch.
Im a fan.
I think they outsource to a sister shop but if you are pressed for time they usually can scoot u the pick up time.

The reason why I gave this place a 3 star is because of their pricing. It is extremely expensive here. I dropped off 10 items and it cost me about $ 71 imagine if I have to do this three times a month I would be broke lol. Consider that I do drop them off pretty often in one month. But having to pay about $ 150 a month, it can get tough. I will post a picture just so you can see their pricing. (they charged me $ 14.35 for just a mid length typical jacket. $ 24 for 3 Blazers (which is fine) but $ 14 for one jacket and it wasn’t even a thick jacket. My friend used to own a dry cleaner place in Camden, a much nicer neighborhood and their price wasn’t as high as Waterford. Their customer service is good. A decent dry cleaner place. They are good with when the items are ready. You can make special request. Most dry cleaner place will have your clothes ready by the next day!

I’ve been going to this place for over 10 years and I NEVER had any issues. My shirts are always crisp and clean and their price for the shirt is great, only $ 1.45.
Sometimes they tell me it will cost more because some shirt needs special care and I understand. I no longer buy anything that will be too costly to dry clean. I try not to get my jacket dry clean too often because it cost a lot more than shirts.
I have tried other places and no where else compare to this place, my experience is great, always happy with the result and price, especially the shirts.
Last summer I left $ 150 in my jacket pocket and they gave it all back to me when I came by to pick up my clothes.
People always leave a review when they’re mad, that’s why this place have 2.5 stars right now. I have been happy for 10 years and just now writing this review because I have to look up their phone number.
Good job Waterford Cleaners!

Waterford Cleaners was referred to me by my friend. Told her that I’m too busy to do the laundry so I needed this kind of company because its been 2 – 3 week since I didnt wash my clothes
Came to their place, observed for a while and they really are good in laundry. The charges were reasonable so there’s nothing to argue about. Settled the payments and left my dirty clothes in their place.
Came back after a day and got my cleaned clothes. This place is really good, good service, good staff, This is one of the best place that I hired for my laundry.

I don’t dry clean much of anything, pretty much nothing, actually, ever/​at all… other than maaaaaybe work clothing once every 3 years. And on those occurrences it has only ever been salad-​dressing/​grenadine/​marinara/​oil stained ties; which NEVER seem to get fully cleaned.
That being said, I usually don’t even bother and just buy new ones. With a tight wallet these days I decided purchasing new ones for every day of the week was a little out of my budget so I took a chance at Waterford since it’s literally a 30 second walk from my front door.
I was AMAZED at how perfectly clean they got my ties. I work in food service (hence the reasons ‘said’ stains are constantly on my ties, and not a result of the possibly assumed conclusion that I’m just a gorging messy pig when I eat, HA!) so they were disgusting, greased, and filthy, not to mention old as heck. When I got them back they honestly looked like they were brand new! $ 14 for six disastrous, tore up, BEAT looking ties. Totally stoked and will definitely continue giving them my business. Not only is it super conveniently close, but they are open 7 days a week. 7 – 7 on weekdays. 9 – 5 Saturday and Sunday. The employees are kind, professional, and thorough. Inspected each of my articles and «tagged» each «problem» spot so as not to miss anything.
If you need alterations or sewing repairs, they do this too. Though that I cannot report on at this time. ;)
As of now however, I’d definitely recommend trying them out. You can drop of your laundry, grocery shop, pick up a prescription, mail a package, grab a bite to eat, bank, and even purchase a bicycle if you desire! (It’s located in a small strip mall/​plaza lot right off of Capitol Expressway & 87. Which just-​so-​happens to include my favorite Sushi place!!)
WIN!!!

I go to this cleaner for the sake of convenience but am pretty much fed up with their over-​priced yet it’s-never-our-fault attitude! After 3 yrs. of going here, I think I’m ready to go out of my way to find a decent, affordable neighborhood cleaner.
Tip to Waterford Cleaners: With all the times you greedily over-​charge your loyal customers, it’s OK to take accountability for your screw-​ups every once in a blue moon. Integrity might just earn you more loyal customers and definitely better Unilocal ratings!

Started going here recently.
Ok till stains appeared on one of my good shirts.
Extremely defensive instead of accepting responsibility. Plus start blaming me that the stains were pre-​existing.
After several turns of arguing, offer to buy my ~$ 50 shirt for $ 13. They would then make the shirt a short-​sleeved shirt and try to sell it for a lot more.
If they werent so close to my house, i would have not given my clothes here.
Poor customer service. Unreliable.
I guess, one shouldnt expect more from the type of people running this place.
I plan to let everyone I know to not take their business there anymore.
I should have read the other bad reviews before taking my business here.

safe to say this place sucks dick. came here the other day to get an old fitted baseball hat cleaned. hat still looks pretty grimy and its kinda bent. no bueno.

It is sad to write this review, but here goes.
I had been going here for almost three years and had a mishap a few months back. They ripped a shirt of mine on the sleeve and convinced me that it was because the shirt was old. Now my shirts are not cheap, nordstrom shirts that cost almost $ 200 and I get them fitted as well, so my shirts range from $ 200 to $ 250. I was upset but thought, «maybe the shirt was old, maybe it had been cleaned too many times». So I chalked it up as a loss.
Three weeks ago, it happened again. This time, the shirt was less than a month old and was ripped in the EXACT same spot and I was given the EXACT same excuse. Now two shirts, ripped in the same spot (lower sleeve halfway between the elbow and the French cuff). The rips were even identical in rip size and location. That is $ 500 dollars down the drain and I have not returned since.
I normally get my clothes dry cleaned once or twice a week, so finding a good cleaners is important to me. They did not show any emotion or try to make things better other than offering to sew the sleeve, but since I wear suits to work everyday, seems in the middle of my sleeves will just not work.
Be very careful taking clothes of value here.

Been taking my dry cleaning here for 2 years, and alterations, everything is Perfect.

I brought in a brand new cloth for dryclean before wearing it. When I got it back, all of the color had faded and you can clearly smell soap from the cloth. However, they claimed that it had not been washed before and they told the lie straight to my face. And the other new clothe I brought in for dry clean was even worse. I mean it was brand new, but when I got it back, it had multiple stains from wear. Again, they claimed that they never washed the clothe so I guess it somehow miraculously got washed by some unknown force. On top of all of these, they even said that they called me and spoke to someone when they clearly did not. This is not just a zero star establishment, but a place you should warn people to keep out of.

This is one of those reviews you can’t believe it took so long to write. Been living in the area for many years and I’ve always used Waterford Cleaners. They are awesome. Always do a great job, never had a complaint. Shirts are clean and pressed, they have gotten some really bad stains out, fixed buttons and hemmed my jeans. Always very satisfied with what they do. They are really organized, efficient, and friendly too. The shop is clean and their hours are awesome. Not sure how you can get much better at dry cleaning. Thanks for the great service always.

The World According to Noelle
Allergic Girl’s Guide to Life
If I could I would give Waterford Cleaners ZERO stars.
There have been two separate occasions when they have done a poor job on alterations. The first occasion I brought in my Ann Taylor slacks to be altered, both slacks were identical and only one pair was altered correctly. They altered the one pair of slacks again with no charge since it was their mistake. The second occasion was a dress that was not altered correctly. I came back and told them that the dress was dragging on the floor. The young girl behind the counter told me it was basically my fault and they could fix it but would have to charge. First of all it was not my fault, I’m not the one hemming the dress. Secondly, if you do a bad job you should not charge the customer to fix the dress.
This shop has seen better days. The floor is dirty with dust and dirt (which I complained about when I was getting my pants altered). Often times you’ll smell microwaved meat, fish and rice etc in the shop– which is something you don’t want in a dry cleaning/​alterations shop.
As a long time patron, I can honestly say, «I will never come back to Waterford Cleaners again.»
In America when a company messes up a service they fix it for free or refund the customers money. The people at Waterford Cleaners can barely speak English let alone understand the way business is conducted in America.
I’m going to report them to the BBB.
Noelle’s Notes
SKIP IT.

This place is terrible!!! Trust me, you are better off washing your clothes in bucket of cat urine. I am extremely disappointed in the service here. Being a recent college graduate, and without many business clothes in my arsenal, I tend to be very cautious and picky about my clothing. This dry cleaners not only ripped a perfectly good shirt, but then placed the blame on me! Apparently I had given them the shirt already ripped. I can 100% guarantee it wasn’t given to them in that condition because I thoroughly check all my clothes for stains, tears, and collar tags before I give them out. Needless to say STAY AWAY FROM THIS PLACE!!!

I read the reviews on line, then took in a pair of black wool pants. When I picked them up they were three sizes too small. Hey — dry cleaning wool pants should be Dry Cleaning 101 — Will never go back… if I can’t trust them to clean wool pants, I certainly can’t trust them with anything else.

Excellent quality and commitment to customer service — two things you will find at Waterford Cleaners. They are located conveniently near the ⁸⁷⁄₈₅ interchange off of Capitol in San Jose — making it easy to get to/​from your home if you’re a local. Late hours make it easy to stop by after work.
On more than one occasion I’ve reached out to them over the phone asking for their help in a last-​minute request and they’ve always been accommodating and let me drop the garments off and handled them in a timely fashion. They have also been exceptionally helpful on more than one occasion with stain removals and I’ve rarely ever had to request a redo — and when I have, they’ve been gracious and attentive.
I do agree with the constructive comments with regards to pricing that were raised by other reviewers — but then again, the trouble-​free nature of this merchant more than justifies the price premium.

My favorite cleaners. I live very close. They keep my clothes looking sharp for a night on the town. They are always friendly, prompt, and professional. They are a little on the expensive side but they always do a thorough job so it’s worth it. One Friday I went in to picked up sweatshirt that I brought it in terrible condition. I was not expecting it to be 100% clean, but it was about 98% clean and I was impressed. It still had a very minor spot on it. The girl told me if I wanted I could take it, wear it, and bring it back Monday and they’d clean it again and get the spot off at no cost. I turned down the offer, and told them to keep it and call me when it was finished but it was really cool of her to offer that. I’m a regular customer here.

I usually use the dry cleaners by the office — because the hassle of driving back in rush hour traffic to pickup dry cleaning before the places close is not worth it. Since I shop at the Albertsons, I noticed that Waterford Cleaners stay open later than most — 7PM on some nights. Needless to say I was interested, and took them a few shirts.
They did a very good job — except for the fact that the prices seemed a little higher than most; the shirts came back wrapped in plastic, and they were very professional and prompt. I also took them a couple of suits, which recieved similar good treatment. I’m attracted by the proximity, but not enough to recommend them to someone who already is satisfied with their current dry cleaner.