Chase Bank

Been to this location 4 times now trying to get my name changed since I had been married. I have a joint account with my mother and being that she lives out of state this caused problems. Apparently even though I am the primary on the account I can’t change my name without my mother present but some she can’t be they told me. So apparently the thing to do is get her taken off my account and then change my name. So the First time I was in I was told no problem just have your mom go into her bank and have them make note she wants to be taken off the account.
She does that and is told no they can’t do they. I go back into the bank and they oh no that’s not the procedure to do (even though that’s what they told me the first time). So now I’m told that she needs to fill out specific paper work take it into bank and have it signed and notarized either the teller there then fax it to me to have it completed. So once again we do this.
Go back a last time after having paper work and they tell me I can’t have a faxed copy! They were the ones who told me to have it faxed in the first place. So I would have to have my mom mail me the papers.
Call another branch manager who actually wanted to help me and come to find out it’s the wrong paperwork they had me do! So angry. No one know what to do. So my options go through new paperwork through the MAIL (not like we live in a world of technology or anything) or wait until I go see my mother to do it together or cancel my account and open a new one.
So I can cancel my account with out her knowledge but I can’t change my name! Absolutely ridiculous!

I’ve been a customer at Chase since it was WAMU and always felt good about that choice until I experienced the worst incident of customer disregard I’ve ever come across. On 10÷31÷15 I stopped by the bank on the way to the airport to catch a flight. The teller asked for my bank card and photo ID to make a photocopy and when he handed me some paperwork and cards in a bundle, my ID was not included. Unfortunately I didn’t notice until I was at the airport but was unable to board my flight and missed it as a result while I drove back to the branch. I did not receive any calls from the bank to tell me my card was in their possession.
What followed was an email and call saga between myself Ivy Moffit (the very pleasant and helpful branch manager) and Katie Benning (Market Director– Banking) at Chase. After MONTH of back and forth, Chase feels no need to take accountability for my flight ticket or my losses on hotel and entertainment bookings that happened because their teller held my ID. I’m only asking to be compensated for the flight because it was paid for by a friend and I was not refunded cash for missing it, I am not asking them to cover my whole trip. Not only this but during my last call with Ms. Benning, I was told that one of the reasons they don’t want to compensate a $ 350 ticket is because they have record that I was called to be notified that my card was at the branch, which is just untrue. I was frantically calling their customer service to try to connect with the branch directly but was able to drive back (within 40 minutes of leaving) more quickly than they could connect. When I expressed being unsatisfied about this resolution and asked who to escalate to I was also told that there is no one above her to escalate this to so if I did not like the resolution, I could do my banking elsewhere (not verbatim, but not far off).
I have a car loan, credit card, and 2 checking accounts with this bank and have been a customer for nearly 10 years and they apparently feel that it’s appropriate and professional to treat me like an annoyance and a liar for asking them to clean up their own $ 350 mess? Is that really going to hurt your bottom line? I am so disappointed in the total lack of customer service. I mean, not even an offer for a free check book? You’ve got to be kidding me. Maybe this was an isolated incident or maybe this is why in 2014 JP Morgan Chase stocks didn’t meet expectations and they had a loss of just over a billion dollars in earnings compared to the year before. Treating customer like garbage is not how you run a business.

Came here to get a roll of quarters since it was marginally faster than going to the Chase closest to my apartment…
there was a Malaysian 20 ringgit piece two quarters in, and at nearly the other end a nickle.
I didn’t even count how many quarters there were, but I definitely felt like I got ripped off.
I reported the incident to Chase’s corporate customer service
I will ensure to never return to this location as they have lost my trust

I like the way the place is setup. This location is hardly crowded which is good to avoid long lines. The customer service is good but not great.

My five stars at this location are only because of the excellent customer service from Thao Pham. I first walked in and the tellers didn’t bother to greet me, in fact they looked like they were doing everything possible (talking to each other) but helping me. When they finally did greet me, they told me I needed to see another banker. Thao came and greeted me very friendly, made several calls about my banking situation and said she would call me with a follow up so I wouldn’t have to come back to the branch. My situation was easily cleared all with the help of Thao. I have never met a more friendly banker, and she is the reason I will continue to come back to this location. Thank you for your excellent service and hard work, Thao!

I love chase. I went in the other to get an auto loan. I have been a victim of fraud ($ 54K) and have had issues for years from it. I have been treated badly and almost laughed at for my credit score (which was a 720 before the fraud). Well I went in to chase and talked to a banker named Martin Garfias who was new to being a banker but really went out of his way to help. I was treated with such respect and helped greatly. Then after my business was done he gave me information on a great company that will help me get my credit back to the way it was. It was an amazing thing to have someone help me like he did and not look down at me. I now only go to see him and love chase.

I’m so glad a Chase opened here! Before I would go to the one on Blossom Hill and Snell and hated it.
Friendly employees, it’s nicely lit and super clean inside. It’s never really busy in here either so that’s always a good thing!
And the best? LOTS OF PARKING!

For a Saturday morning, showing up right before they open, I seriously can’t believe how polite the girls in here were. They open ten minutes before 9 am, and are extremely sweet. I just came in to get change for the til at work and they treated me like I was a customer with hundreds of thousands in there system. Seriously good customer service. Thank you ladies!

I had planned to make a simple transaction and I finally left the Chase Branch Office almost 2 hours later. Here were some of the problems that I encountered.
1. Chase couldn’t determine on their computer that I had a Living Trust and it was entered on Chases’ Computer System 3 years ago.
2. Couldn’t open a Savings Account without re-​establishing Living Trust Information that should have been on their computer system and nothing on my end changed.
3. Couldn’t renew a CD at a little better APY because they said my checking and CD accounts weren’t linked. That mean’t that I wasn’t a valued customer. My accounts have been linked for years and I had just renewed a CD in January 12′ without any problems.
4. When they finally realized that my accounts should have been linked they gave the go ahead to renew the CD. They wouldn’t renew at the advertised higher APY because they claim it was for new money only. The difference in the rate to Chase was minimal in my opinion and it took them 30 minutes to get an executives approval.
The Customer Service Bankers were very friendly employees, but that didn’t help my 2 hour ordeal.

Love this bank. My banker is awesome

I absolutely love going into this location because it’s easy accessible and never crowded! Staff here is always polite and welcoming.
But if you’re in a rush never allow the staff that sit behind the desk to help you, they end up reconfirming your personal information and they see if they can offer you any kind of add on or services to your account! They’re kind of like creepy salesmen and you’re not looking to buy!

the bizz banker stay away, she is pushy and rude! s80% of the staff is cool and kind, rest stay away!

This is the only Chase branch that has given me the best customer service so far. And customer service is a HUGE thing for me. Another plus is that it’s newer, so it doesn’t get too busy — although it may now, since I’ve just added this particular location on here. Haha.