Walmart Supercenter

I went there last night & forgot a bag. I called once I realized it was missing & nobody answered the phone it just rang & rang. Called first thing this morning & they had me on hold for 15 minutes. Called back again & the lady says oh yeah it’s right here. My daughter goes to pick it up & they hand her the bag which had cheese, & frozen waffles still in the bag they never bothered to put anything back. I would rather pay double for my groceries & shop somewhere else to get better customer service. I will never shop there again.

It’s a Walmart it’s what you’d expect. Only thing I got to say though is that the men’s bathroom looks way better then most places but yeah other then that picked up something here took forever

The manager Thomas just hung up on me because in his words «That’s just the policy & it doesn’t have to show. This conversation is going nowhere *click*» all i was asking for is where i can find the policy online about the signature on a payroll check having to be printed as opposed to physically signed in order to be cashed. Wow I can’t believe someone who works in customer service is so blatantly rude. I just wanted clarification & understanding. To top it off when I called I immediately asked for a manager because I wanted to speak with someone sure of the policies & in the almost 30 MINUTES (which was crazy because at 6:45pm when i had just left the store they were nowhere near busy) i was on hold 4 different people who were not managers came to the phone. I would expect this kind of treatment from an associate before a manager. Thomas must hate his life to reflect his bitterness towards customers. I will never shop at this location again, no way to treat a customer, I wish I could give them negative stars !!!

This place is better than the Jerry Springer! There was a young man riding face down under the shopping cart!

Walmart is Walmart.
So my review will be based on this specific location.
Store is relatively clean consistently, which is a hard feat for a large retail location so kudos to the team. Items are generally well stocked, so I always find what I come looking for – though sometimes I grab the last one left.
Cashiers are. doing their best. I think. Most of the cashiers get the job done, but they obviously look unmotivated – must be monotonous at such a high transaction volume place. You honestly cannot blame the cashiers for not enthusiastically greeting you and complimenting your hair and remembering your child’s baseball game was last Friday. Have you seen how many people flow through this store, and how many items get scanned per minute?
Used the online pick-​up service twice. Both times were rough, because that counter is highly understaffed. These two ladies handle everything from returns to pick ups to customer complains to selling postage stamps to whatever. Unfortunate that they do not have more support team members or at least a better division of tasks. You can tell – there is always a slow, long line right where you walk in.
PARKING is HORRENDOUS. Well, correction – TRAFFIC OUT is HORRENDOUS. Plenty of parking space, but the logistics team really screwed up with this location. On a good day, it takes 3 lights to get out. Holidays, you’re gonna be sitting pretty while other impatient drivers try every tactic in the book to try to cut you off and get outta there.
When coming and exiting this particular location, I urge you to come with a peaceful mind and calm driving – it will eat up a lot of patience trying to get in and out.
Other than that, you get what you pay for – if you wanna save a few extra cents (which add up!) suffer through a bit of traffic and you’ll get it.

Do not order for pick up from this store. Came in on ¹²⁄₂ @ 1:05pm, to wait in the slowest & worst customer service line I have ever experienced. This Walmart has a horrible pick up structure, will lose your items, or have you waiting for an eternity! Left without my item at 1:33, which was supposed to be in stock!

Yesterday 10/​26/​2015 at 5:00 pm approximately, I was buying the last things for Halloween and found 2 ghosts not working, I asked Carlos if he was able to give me a discount and told me that only 10 percent, I asked to talk with the manager but told me was in lunch time, I had to make the line again, by the way terrible service, long long lines and a few registers opened, not happy with the service yesterday and with Carlos attitude!
I prefer to go to Gilroy is nice, big and the service is excellent there!

Meh, it’s Walmart. Low quality items and low expectations at a low price.
I do really like getting things online and having them shipped to the store. The only problem with that is that you’ll probably have to wait in line at the service department for a really long time. I’ve been the only person in there before and whatever I was doing still took 45 minutes.
Check out lines are always really long no matter what time you go… I guess the bottom line is don’t go there when you’re in a hurry.

Walmart gets a bad rap a lot for a variety of reasons – a lot of them founded – but blanket statements are usually dangerous. There’s not a lot of clear-​cut black and white instances in this world; grey matter makes up most of what we see and perceive.
Coming here, I was so struck by the incredibly great service and kind employees. I was asked if I needed help when I was choosing what chapstick to buy, and the employees I asked were really helpful in locating the first aid kits and then the laundry section. Finally, the cashier was very kind and didn’t seem the usual soulless robot I’m used to. The old lady in front of me in line told me to be nice to her since she was a good person, and she said she’ll see us around. When did Walmart become the nice neighborhood spot?
What can I say? This Walmart has all the items you’re used to seeing and are looking for, and it has a ton of fruit and vegetables to boot. Couple that with a Redbox machine and a key copier, and you have a total supercenter – with nice workers.
Yes, I’m giving Walmart a good review. And you know what? This location totally deserves it.

Writing this review for the Walmart photo department. I usually print pictures at Costco, but when their photo center went down I printed at Walmart. Despite being taken with a high quality dslr camera, all pictures are blurry. When I pointed this out to the employee, he said when you upload them online the quality goes down… That never happens at Costco
I paid for them, but they’re going straight in the trash, I’ll preprint elsewhere

Any reviewer who refers to this store as clean, organized, etc, has obviously never been there at night (after 9−10pm) — because it’s an absolute war zone! I guess that’s when the restocking crew starts, but if they close at midnight, shouldn’t things be accessible until then?
I have also uploaded a photo here, and nearly every inch of this store looks similar. Just after I took the picture, a disabled woman in a motorized cart got STUCK behind a stack of boxes… she was literally calling out for help! I’m considering a formal complaint to management, and perhaps an ADA-​compliance inspection is in order? As a county employee, I can make that happen with one phone call.
The two stars are mostly for their prices, selection, and generally pleasant cashiers. Unfortunately I can’t say the same for the floor crew, most of whom look annoyed that shoppers are getting in THEIR way… and don’t bother asking where to find something, as the best you’ll get is «umm, maybe one of those other aisles?» :-/

I mean how much of a line do you need to get more people to help in the customer service section? I guess at least its a clean walmart!

Noelle’s Unilocal Notebook 2015
This Walmart was a good place to shop when it first opened. After several trips here in the past year you can see the huge decline in customer service. The reason I liked shopping here is for their canned goods, baking staples like sugar and flour which are all at better price points than their competitors for the same national brand item.
Upon checking out our cashier Prada refused to bag our grocery items stating its not her job and so her manager Lydia came over and bagged our groceries. There is a huge epidemic of laziness at this Walmart on the part of the cashiers. I asked the manager Lydia if it’s Walmart policy that the customers bag their own groceries and she replied that it’s the cashier’s duty to bag and place groceries in your cart.
It so happened today that I had two grocery carts full of stuff for summer BBQ parties, chips, soda, baking essentials, canned goods. The customer ahead of me had words with the lazy cashier and made sure that her items were bagged and placed into her grocery cart by Prada.
I’ve shopped at Walmart in Hawaii, Washington and California and I can honestly say this is the worst Walmart ever. If the cashiers cannot do their job they should look for a new one. My family and I will shop at another Walmart instead of this Almaden location where their employees being lazy is their consistent standard.
Noelle’s Notes
Skip this location
Horrible customer service
To the lazy employee Prada– all I have to say is, ‘BYE, FELICIA!’

Terrible customer service. Everyone that works there doesn’t want to be there. It’s pretty obvious. Understaffed, under-​trained, and overworked. Sorry, maybe the job here is a ramp to something better. I feel for all of them…

I love Walmart for their great prices BUT never shop in store. Everything I buy from Walmart is from online and to save on shipping, I have it sent to this Walmart for pickup. One of the main reasons why I don’t shop in store is because they are always out of things or they only sell certain things in different Walmarts.
This happens to be the most convenient Walmart for me because it is the closest to my house and their online pickup orders are right in the front of the store. Some other Walmarts, you have to walk all the way to the back of the store (by electronics) just to pick up an order you already paid for. This location is a plus because of it being clean, the good customer service and for not having a crazy busy parking lot.

Come here if you’re looking for a good deal on the iPhone 6, 6+ and good service from their electronics department!
The deals for the iPhone 6 at Verizon is approximately $ 199.99 with a 2-​year contract. Target sells it for around $ 170-​$ 180, and Walmart sells it for $ 150 (I would double check just in case).
I was able to call and check to see if they had the iPhone 6 in stock before coming here. John did an excellent job in helping me get my phone started and running in a quick matter of time! He was very knowledgable in helping with my phone. Thank you for upgrading my phone!

The traffic from the intersection to get in and out of this place is absolutely terrible. HOWEVER, the Walmart itself isn’t too bad. Once you find a parking spot (which can be difficult), it’s smooth sailing from there until you have to wait in the traffic to get back onto the main road.
This Walmart is fairly large with an entire produce and food section inside. The store is relatively clean and organized which is pretty surprising for the amount of people that come through the store. The produce area has a large variety of fruit and vegetables which all seem to be pretty fresh. Additionally, there are never ending aisles of frozen food and pantry items to select from. Furthermore, there is a large variety of clothes, household items, and electronics for relatively cheap prices to choose from at this location.
The store is pretty easy to navigate and there are plenty of very friendly employees who are willing to help you find an item. While the lines can get a little long, they usually move pretty fast.
3 stars for a large variety of food and items to choose from, a clean store, and friendly employees.

I stopped in today to return a few items. As I pulled into the parking lot it was pretty easy to find a spot up front around 10am on a Sunday.
I strolled into the store and there was only one person in front of me. I used my receipt to return a few items. It was quick and easy.

A little disappointed with this location. I bought two items from them a couple weeks ago: a grill and a skillet. The boxes were a little banged up when I bought it, but they were sealed so I thought it would be fine. When I opened up the grill, I noticed that there was a little rust underneath the griddle. I thought it could have come like that. However, when I opened the skillet, I saw that the glass lid was covered with water stains. It was obviously used. I went back and returned both items. I paid for new items so I expect the items to be new.
The store itself was kind of messy. Boxes look battered. Items were strewn all over.
The customer service at the return counter was nice. The cashier wasn’t very polite. She tossed our items around without any care.
I don’t think I’d want to return here after my experience.

TL;DR? Smaller Walmart than others in San Jose. Service is actually not that bad. I have not had terrible service but the employees aren’t leaping for joy either. Selection of foods and products are also on the lesser side, so if you’re feeling too cheap for Safeway or Whole Foods, stop by here!
Prices, Location: A
Products and Selection: A–
Service, Ambiance: B
It’s true what they say… Although you do not to perpetuate the cycle of poverty and the power-​housing of Walmart, Walmart is just too darn cheap to pass up on. At this location, it is smaller in terms of the physical store size and product selections than the others on Monterey and Story Road. However I find this to be the cleanest Walmart with the best service (in comparison). I usually find what I am looking for here for at least $ 1 cheaper than Safeway or Office Max (with the exception of Dollar Store). Price-​wise it is excellent of course. I have not personally experienced terrible service here though. Apathetic, tired employees? Certainly, this is Walmart. I don’t think the employees are too keen here unfortunately.
For RETURNS/​EXCHANGES: as long as you have the original receipt, the product in new/​near-​perfect condition, and a friendly attitude, they will process your returns or exchanges. I have never had an item refused here and I am glad they can be so lenient on returns since I buy so impulsively at Walmart honestly.