Safeway

More like 3.5 stars
Pro:
— Near my house
— Good selection of organic products
— Plenty checkout lines and self checkouts
Con:
— The parking is tight and causes congestion during busy hours
— The customer service is not on par with other Safeway
They also lacking certain selection like turkey legs in the hot deli section.
Overall, good neighborhood Safeway

awful customer service! even though I live near by, I still shop in the Branham Ln Safeway. hate this place.

I usually like Safeway in general, but this location doesn’t have the freshest food around.
I bought a couple of cantaloupes from here that were absolutely flavorless. A bit of a bummer. Staff here is helpful enough, although sometimes it can be hard to find an employee who’s not busy running back and forth in the store.
The sandwich shop needs major work. Pretty sure the guy who made my turkey and avocado sandwich was new. He kept looking at the chart that apparently told him what goes in the sandwich. I kind of felt bad for the guy, but really? Making a simple sandwich should not take that long and it was put together very poorly.
Other than that, it’s an okay store for some basic needs. If nothing else prices are pretty good if you have a Safeway card.

Eh this place is just, eh. It’s never clean in the bathroom and that’s the first sign to me of who else knows what is wrong… i.e. the bakery, deli, meat… possibly even produce. The hand baskets are never stocked so searching for one is always a must. The layout of the front end of the store is so small that lines often lead into other aisle. A Sunday here is like a mission from mars; good luck finding what you want, getting through a line in time, and getting help to the car around the times of 11 and 3pm.

You can find better prices on dairy and other frequently-​used items at Trader Joe’s, and that store is more user-​friendly as well. Even Target is better than this Safeway.

This specific Safeway…
Pros:
–They carry Brownie Brittle
–Floral has a good variety to choose from
–Workers are friendly
–Good location
–Starbucks located inside
Cons:
–Came a couple times around 6:00pm and they will be out of rotisserie chicken
–Always a long line
–Produce is not fresh (One time came home with strawberries and it had mold all underneath it.)

Is it normal to have 12 people waiting in line for the express self check out lines? Does this place always have people lined up down the aisles from the regular checkouts? I thought good customer service required grocery store to open additional lines when they were 5 – 6 deep. I remember the lines being long last time I was here but this makes no sense – especially not with 4 other grocery stores within 5 blocks.
Then there was the price of $ 6 for a dozen eggs. I know the avian bird flu is predicted to have prices rise this high in the future, but eggs still cost $ 3 throughout the rest of the country. Sounds like price gouging to me… curses on having to run to Safeway for just one item!

By far the worst Safeway in San Jose. Expired items on the shelves. Too many employees standing around and not enough checkers. If I didnt live a block away I’d never come here

I was handed supremely bad customer service a few years ago by a customer service supervisor (I think she’s gone now) but honestly, the $ 20 giftcard wasn’t enough to keep me coming back for much more than a month
The last time I came, the line was practically halfway down the isle. With more/​better cashiers this store wouldn’t generate so horrible of an experience

It’s a decent place to shop for groceries. The staff keep it clean and the shelves are organized. The freshness of meats and vegetables are apparent. There is a fair selection amount to choose from. Good place to get some groceries at.

Do not get hurt in this store. I was involved in a terrible accident inside this store, one of their displays fell on top of me — my main concern was the customer service aspect of it and the way I was treated from the time this happened, up until now.
There was no sympathy and or any concern from Safeway staff — employees chatted it up, while I sat there holding my face, I was never told what I was filling out (incident report) and no ice or napkins was offered for my face during the incident-​not even a chair to sit down, then having to chase someone down in the claims department over the last several days, to the false information listed on my claim by Safeway’s claims department.
None of this is okay…
At this time, I don’t feel safe or comfortable to return to this Safeway location… which is sad, because I have been shopping at this store every weekend, for nearly 20 years.
Be careful.

I usually love this Starbucks. The workers are usually very friendly and make the drinks well. Today my bf went to get us a morning cup and when he got back noticed black stuff on his lid and cup. I had some on mine too but not as much. Bleck! I called and they said it was likely coffee grounds. I am talking black smears that did not look like dark brown coffee. :(might not go back here now, or at least not on weekends.

Typical clean Safeway with most everything.
Sometimes there are lines at the checker at 6pm.
Parking: ok

This Safeway never lets me down. It is always clean and well lit. The employees are helpful when you ask.
I went in at 5:30am and I was able to find everything I needed for breakfast and then some. They even had the donuts and the bagels done.

I usually like shopping at Safeway and haven’t shopped at this location for awhile. I was quite annoyed to see the majority of items not fronted. It was very unpleasant shopping after a long day at work because I couldn’t reach many items. I saw other customers climbing shelves to reach things too.
I understand the business gets busy. It would be nice for customers that work an 8 hour day to walk into the store and have it looking ready for business as it would at 8:00 in the morning.
I hope I can reach items the next time I shop at this location. Thank goodness for other customers who were taller than five eight to help me.

first time coming to this safeway location and im sure glad i did. after driving around for some time. i finally decided on grabbing a bite to eat here.
This rating is specifically for the deli area. Originally i wanted to give it 4 stars but i had to subtract one star for the asian woman who was rolling up sushi. i was on a time crunch and i was hoping to be in and out, that didnt happen.
there was two ladies at the deli upon arriving and one was busy helping another customer. the asian lady was rolling sushi and was busy so i wasnt trying to bug her at all, but she could have at least did somethng to acknowledge us! She just stared at us blankly and then kept to her rolliing. we litterally stood around for about 5 minutes until the other worker asked us what we needed.
im glad we had her help, she was attentive and oh so very nice. this place can thank her for the three stars…
i couldnt help but feel bad… we heard her tell the coworker that she was FINALLY going on her break after she rang us up. that sushi lady should be ashamed of herself, where is the team work in all of this? smh. just because you are making sushi doesnt mean you can zone everyone out and make others attend to customers.

This Safeway always seems to be packed, and it’s so big I feel so lost in here. Lots of parking though and staff is friendly. Much prefer the one near me though as this one can be too hectic.

Not a big Safeway fan unless it’s on sale. Selection of products at all Safeway stores is pretty good!
I would have gone to the Walmart nearby, but getting in & out is horrible. Safeway was my second choice.
Upside, what I needed was on sale and I was able to use the self-​check lane.

I was always kind of skeptical of this Safeway, never really giving it any thought until last week when my friend and I needed to stop by for some groceries.
My friend needed to buy edamames and we thought it was going to be a real stretch to find it at a Safeways but holy cow! It was right there in the vegetable section!
There wasn’t a long line considering it was the time everyone was off work and needed to buy groceries. The cashier that rang us up was nothing but smiles. She striked up a conversation asking us about the edamames and how it tastes because she’s never had any. Very quick transaction overall — the definition of convenient.

Driving around south of our new neighborhood, I was like ‘oh yay, a Safeway!’ I figured this would be a Mecca for grocery shopping each Sunday since its only a mile away.
Wrong. Selection of produce was just bad. Some was fresh and plentiful, while other items were out of place or not in stock. Three bucks (on ‘sale’) for a can of pasta sauce? 5 $ for a box of cheerios? Is this a corner high end grocery store? I’m still confused.
Unfortunately I’d sum this Safeway up as … Expensive, run down and depressing. Yes, the vibe was just plain depressing (customers seemed like zombies, roaming the isles in search of their next meal). Would have given this place one star if it hadn’t been for the friendly employee who helped me to my car with my groceries and two kids in tow.