The Home Depot

Sandra in kitchen design and Dallas in flooring know how to provide an excellent customer experience. I give them both 5 stars! The store service in general has improved, but more training for associates is necessary (currently average 3 stars).

Do not buy major appliances from Home Depot On-​line — there are no returns! Who knew. We bought a dishwasher on-​line that performed poorly, we had a tech come out who told us pumps are made weak these days in order to use less energy and that our unit was working as designed. We called Home Depot and were told «NO RETURNS FOR ITEMS PURCHASED ON_​LINE», but call a store and they may take it back. I called 2 stores, this one and another on Capitol, and was told by both they don’t take on-​line returns… period. Amex came to bat for us and the Blossom Hill store agreed to take the appliance against their policy provided we pay a 15% restocking fee.
I’ve used Home Depot since they first came to existence (or first came here) back in the 80s and will continue to do so because I like some of their hardware suppliers better than other stores. It’s good to have the option. We saved $ 10 by buying this dishwasher from Home Depot On-​line, compared with their competition. Beware the fine print — that you have to go to Unilocal to find…

You have lost my business for a while due to letting your solar sales people stalk your customers up and down the isles while they try to shop.
I had to tell the sales ass the «go away!» While nose to nose after he followed me up and down 3 isles. I ended throwing down my merchandise and went to lowes. Don’t let the sales people wander. Keep them in their booth!!!
Lowes now gets the rest of my new doors and window business and I still don’t want your stupid solar!
Pissed off long time customer who’s had it with solar harassment!

Well first of all, I bought some tile from this home depot but I was going to pick it up at the store in capitol. It was the 16×16 beige tile for 69 cents.
I bought it at night and I was going to pick it up in the morning. So when I went to pick it up in the morning at the capitol store, I talked to alexxis in the service desk. He went to go look for it but couldn’t find it. I was very dissapointed that the freight and night associates don’t stay in communication with each other… he refunded my purchase and I didn’t get to work on that project for my home. I can honestly say that I am not going to buy anything from home Depot again, and I will recommended my employees to other stores. Not the home Depot.

After two not very pleasant visits at Low’s, I come here finding warm greeting from Home Depot guy who actually seek for customer who needs help. This is something I didn’t get at two Lowe’s stores tonight. First Home Depot staff got me the right help right away and second staff who is in the window shades dept. got me the right sizes of shades and cut them in 5 minutes and helped me carry them to the counter. They are just angels of tonight :-)

Finally I got some traction on this issue. It took many calls and much frustration with store level management that I had to finally give up with them and take it to the next level. So I wrote emails and shotgunned them off to the executive team at Home Depot Corporate and low and behold the next morning I get a call from Customer Care escalations saying they want to make this right. They did. I returned the windows for a full refund. Then later that day I get a call from the District Manager wanting to speak with me about my experience and ask if there is any way that he can win my business back. «we shall see…» Why Home Depot #622 did it take me going over your head for you to get right? Why was it so hard for you to do the right thing from the get-​go? What were you going to lose, except for a customer whom apparently has a loud enough voice that I can be heard in Atlanta? Shane on you and your customer service skills Store #622. Shame — Shame — Shame.

We have been trying to get a double door put into our house for over 3 months now. Finally, today we cancelled the order. How so many mistakes and errors can be made by one company, I don’t know, but this store’s employees seem to know how to do it. First the order was lost, then the employee didn’t follow up with the manufacturer, then we had to do the paperwork all over again, then the door was supposedly ordered, then it was supposed to be delivered, then we got a new date for delivery. And, today, finally, we were told that we would have to come in yet again to sign the paperwork. What? You already charged us 3 weeks ago and you cannot find the signed paperwork nor was the door ever ordered??? WTF. Who does business like this? Many hours wasted going to the store and calling on the phone. So, we just cancelled. We cannot afford to put any more effort into this. It is just way too frustrating. Chances are even if the door came in, something would be wrong with it. Go somewhere else.

It’s like a flippin’ maze in here! Very deceiving! I walked in thinking, ‘this is the tiniest Home Depot I’ve ever been too’ then you turn a corner and BAM! tons more isles appear! But, still 2 stars because even though I was walking around lost, not 1 employee asked if we needed any help… Maybe because I was there late? Around 7…

Recently I purchased and installed both windows and new laminate flooring through Home Depot at this location.
I am very happy with both installations. I was quite satisfied with the detail that both the window installers and laminate installer did. I also had some new interior doors installed at the same time as the windows. I was impressed with the time and patience that was taken to make sure the doors were hung properly (bathroom and dual pocket doors.) Unfortunately I don’t remember the name of the window company but the floors were done by JW Floor Installers by a man named Artush. Artush installed the floor as I had requested as well as made a couple of suggestions that enhanced the overall appearance of the project.
Over the years, I have had Home Depot also do new kitchen cabinets, granite counter tops, mirrored sliding closet doors, painting, carpet and engineered wood flooring. I have always had a good experience with them and been satisfied with the completed work.
Yes, you have to wait sometimes, but gauging how many people will walk in at anytime to buy big ticket items is not easy.
Special mention to Kyle (window salesman) and Dallas (floor salesman). Both were very helpful and thoroughly explained the processes of both projects.
These projects with in San Jose, CA (not Templeton).

Writing this review at Home depot. Been waiting over 30 mins for help in the lumber area after asking two employees which they told me they would get someone to help me.
I was hoping this location would be of more help than the one on Capitol expressway, but I guess I was wrong.

This location is very busy. We had a good experience shopping for paint, the employee we dealt with was somewhat helpful. They have a wide selection of products and prices.

You’ll notice my dad (same name) reviewed as well. We had a great experience. We ended up spending about two hours there prepping for a project. One of the staff cut up some plywood for me – so incredibly nice to work with and helpful. And as my dad mentioned, anywhere else in the store we went we were asked if we needed help. If they didn’t know the answer to one of our questions, they walked to a colleague who did. The Home Depot is my new favorite place.

Why so many bad reviews? This Home Depot layout was a little strange and hard to navigate, but the workers made up for the maze-​like design as every one we met was super helpful. From the paint department to the lumber section, we didn’t have to search far for a person in an orange vest to help us. They all were patient and gave suggestions for home project ideas. We even filled out a customer satisfaction form to give credit to the workers for a pleasant, easy experience.

Incredibly helpful staff! Met by 3 staff members at the entrance — «can I help you?» Walked down aisles. EVERY staff member asked the same question. And when I did need help, they were helpful finding what I needed. Spoke to manager later, their training has succeeded! Functions like a helpful small store. Can’t wait to go back

So I went to this location with my mom and my boyfriend today and was not impressed with their store or their service. We couldn’t find anything and when we asked someone for help they rudely told us he was helping someone else. It seemed very difficult to find someone to help and in the the end we couldn’t find what we were looking for and left.

Talk about a ringer, I purchased blinds over a month ago and had a guy who came out and took measurements then u waited 3 weeks and they are suppose to have some other idiots come and install them. The idiots they have working for them have had my blinds all week and have not bothered to call me. I have called Home Depot 3 times this week and every time I am told they will call me back wh I hi never get. I have been told twice that they guys are suppose to call me, this had been a fuc*ing nightmare and I don’t recommend this store for getting blinds. Who knows if I will even get them these guys don’t give a crap about you and talk a lot of bullshit in the phone but they don’t act. This place is miserable. I hate this store and all the people in it are rude and try there best to look busy so they can’t help you, what a joke. Go to lowes

Nice store.
I had to look at two guys talking to each other about some products; finally, I had to interuppt them and say I need help.
C’mon Home Depot, pay your people more money!
Parking: ok.

My partner and I live close to this location and recently are renovating our home. We thought we would be lucky to have a Home Depot a few blocks aways but we were wrong. This store sucks on so many levels. The employees hide from you and never help, there is always confusion when I ask an employee where an item is. Often times they send me to the wrong aisle. We only come here because he have come so often we know where everything is. Won’t dare come here if we need to ask a question. Worst Home Depot ever

I now ago at lowes after 8 years of the Home Depot on blossom hill I was really pleased they built the lowes store on cottle rd
Why the lumber was really on the poor side
But as usual finding your way around can take 4 hours and the sales people seem to spend a great deal of time hiding from customers, I understand they have to work hard I’m guessing but they could really use a bit of customer service training I’ve been in other Home Depots and there all pretty lacking on staff!

This store sucks, just as bad as all of the other HD’s. the place is always adds and they are constantly out of product. God help you if you need to find anyone helpful.
On more than one occasion I have had to help poor people that come in asking for help or «advice». One particularly entertaining trip, I overheard the guy with an apron telling the customer how to hook up his 220v hot tub to a 110v outlet! You can’t do this, FYI. Over the years, I’ve overheard employees discussing everything from their last night escapades (graphic, with colorful language) to their drug of choice and how much they pay for it. I won’t let my wife step foot in there… I know the stuff they discuss and it’s appalling!
The only reason I spend my hard earned money there is… they are a monopoly. They are everywhere so there aren’t any good alternatives. ACE hardware stores are great, but hard to come by. Lowes is even better, but again, there aren’t any around. I can’t wait for the day that there is an alternative. It’s sad that these jackasses steal my money.