AT&T

horrible customer service couldn’t even offer us a list of services to look at while we wait 45 mins to be called. Walked in and had to ask for our name to be put on the List, Horrible Customer Service

I will be reviewing more the customer service of the store, than the company of AT&T.
I will have to say I did receive good customer services here, I was upgrading my phone and adding 2 new lines to my account, which I know it would take sometime to get done. My phone I was upgrading from 3GS iPhone to iPhone 6, yes I know that technology was back when the prehistoric animals roamed the earth. Once, the customer rep came to me after waiting for sometime, I was able to get my phone make sure it works and then pay my money to get the phone and move on with my day. As for the other 2 phones, it was pretty much the same issue, wait for a customer service rep to come and get me, and then pay for the 2 phones and get moving.
The main reason I am not giving AT&T 5 stars is the waiting system when you enter the store, and have to wait for your name to be called, which can be 5~45 minutes. The three times I was here it took a while for a customer service rep to come to my table. Once a customer service rep did contact me, it was fast painless and easy to get the item (which were purchased online via AT&T website).
I do look forward to working with AT&T in the future when a desire or need for a phone is required.

This review is a representation of this particular store and not at&t as a whole.
It was my first time coming here to pay a bill and as I was in the process of doing so, an older asian man who u can tell english isn’t his first language asked me for help for paying their own bill. I tried helping him but he said he didn’t want to bother me if I’m not a worker. So he goes and gets a worker and the first thing the worker says is «I CAN’T PAY YOUR BILL FOR YOU. YOU NEED TO LEARN TO READ». This kind of attitude continued on for as long as I was there. For effin sake the guy was just asking for help and this is how a worker responds? The worker was an african american dude and he greeted me perfectly fine when I first walked into the store. Easy 2 star review from me. Would have gave a 1 star if for some odd reason I couldn’t do what I originally came in to do.

My primary problems with AT&T are not specific to this store, although apparently they did not handle my return correctly so I have to go back in and straighten this out as well. In general, AT&T is the worst company I’ve ever dealt with. I’ve spent well over 10 hours on the phone with them over the past couple of weeks trying to straighten out my hopelessly messed up account and it is now worse than ever. Misinformation and mistakes every step of the way. I lost my unlimited plan based on false promises of a buy one get one offer. I’ve had to return 2 sets of phones due to their mistakes, and both returns are stuck in limbo. They promise to follow up and get back to me but never do. They say they are notating my account and the next person claims not to see the relevant notes. And, unlike any normal company, they have no person to handle customer issues, just isolated people with no knowledge or power to help. And the worst thing is that when I search the various problems on line, I find that many others are experiencing the same misery.

Came here to pick up a phone I purchased and paid for online but they said I still have to wait in line. I waited for 45 minutes and when I was up, it tooked them a few minutes to grab the phone. The thing that bothered me was that there was a worker just standed there shuffling papers around. Everyone here is just walking around slowly glued to their iPad.

Their network is horrible compared to Verizons and they overcharge every month. I switched over to TMobile and I pay less than half what they used to charge me.

I went to this store for a phone upgrade. The store looks good but the woman talked to us was very inpatient. I will probably avoid going back this store again.

Top notch customer service and even after waiting to get the promo price figured out in the system the rep still stayed attentive and delivered fantastic service. I try not to go into the att stores after bad service at other stores but I needed my upgrade to iPhone 6 Plus. Levi was a pleasure to work with and a great asset to this store. I have a renewed faith in the att stored because of Levi… she even held the door open for me when I left.

We walked in to upgrade our phone and asked how long the wait. The person taking names only told us 1 hour. When I told him that was crazy and that they needed more sales people, he said they had 13 working and that that was normal for the «holiday» season. It was Nov 15^th. I am so glad we decided to walk out and go to the Best Buy mobile at Oakridge!

Mario is the best! He was helpful and did it quickly. We went to the other AT&T store on Hillsdale, terriable customer service.

Tina is great and is very helpful, she’s always very attentive and always seems to help us our customer very well.
Go Tina

Worst customer service ever.
I came in to do something really simple, I actually could have taken care of it online. Yet no one told me! I waited here for over an hour. Asking the staff if this was available to take care online. Her response was just «yeah». You could of told me when I put my name on the god damn wait list
ATT your customer service is awful… Just awful.
I wouldn’t recommend coming here.

My husband and I went in to talk about overseas service options. We had been warned that if we wanted good service to go to the Valley Fair store but since the Blossom Hill store is near our home we wanted to give them our business. What a mistake! We got two sets of information from first the «greeter» and then from the clerk we were assigned to. The clerk kept looking around and seemed less than interested in helping up. He couldn’t answer a basic question, went to talk to another clerk and returned saying he didn’t know the answer, period! We left, drove to the Valley Fair store where Reuben was AMAZING! He answered all of our questions, was knowledgeable and enthusiastic about helping and we left purchasing a plan to use on our European vacation. Our neighborhood Blossom Hill store is such a disappointment.

AMAZING CUSTOMER SERVICE FROM CHRIS SETT! So helpful, he explained and helped us to understand a difficult-​to-​navigate phone system in the best way possible. We were paying way too much for our monthly bill so we wanted to make some changes and lower the bill. Other employees working at the general call service (not in store) were rude and didn’t want to help us. My dad tried to call them and the employees on the phone (not in the store) put him on hold for 30 minutes and then dropped his call. Chris was the complete opposite, even agreeing that their service was not up to par. He was genuine, understanding, and easy to talk to, even sharing personal stories with us. He alleviated all problems immediately. Such a great guy, as well as the other employees at this location. If you have to go into any AT&T store, come to this location, and if you can, ask for Chris :)

this A T & T office is the smallest i’ve ever seen, just a small showroom and a sales counter.
didn’t see any pay kiosk.
i just wanted to ask them if Cricket was part of A T & T,
the salespeople answered yes, though they didn’t look happy when they told me.

This store masks themselves as friendly & helpful & then totally do not explain what they’re signing you up for.

Had my girlfriend switch carriers from Sprint.
She was tricked into buying a new iPhone6 was told that the iPhone 5 was not compatible with AT&T. Heard differently from another employee. She was told she could return the iPhone 6 for $ 35. They plugged in a SIM card to the iPhone 6 and was told in 3hrs it would get service. Three hours later service did not get the device. Came into the store again. Heard «our system went down» excuse. I’ve never heard of letting someone leave the store without the phone functioning. Found out the SIM card in the system was not the same as the SIM card in the phone, very weird. Now after waiting to get seen and trying to get sold on a case or ipad. Got service and heading home.

INEVER BY A PHONE FROM THIS STORE!!!
I did and I regret it. First time I spent over 2 hours there only to find the employee was incompetent — I was forced to return it and was charged a restocking fee then the idiots charged me full price on my bill for the one I was forced to return. THESE PEOPLE MENTAL MIDETS they thought I was trying to steal it what bunch if fucking morons.

My mom and I originally came in and was helped by DIEGO. Throughout all our questions regarding our phone lines, DIEGO appeared to be knowledgable of his products. We left the store feeling confident we were provided with the correct information for our new phone plan.
6 days later, I get an email from AT&T stating we «exceed our messaging plan» even though we specifically added or was told we were adding unlimited texting to international numbers to our phone plan. We were also told we have a «shared family plan with unlimited texting to USA». That was NOT the case. We got charged for ALL texting to international numbers AND USA texts.
It was an added hassle and an inconvenience on top of the 2hours we spent with DIEGO (1^st visit), spending over 2hours on the phone talking to multiple AT&T staff to clarify that we were misinformed, and 2 ½hrs in person trying to fix the problem.
Although DIEGO was nice and patient, we were given all the wrong information. It is unfortunate because we raved about him in our original Unilocal review.

The service my mom, sister and I received from Nicholas here at AT&T in San Jose was great. We went in to get 2 new iPhone 6’s for my sister and I. Usually they get you in and out and it’s nothing to brag about. But being that we’ve all had our experiences with sales people, when you have a good experience, you have to share it.
Nicholas really did his job well. He was thorough, and offered us alternative plans, phone cases, and different items that would enhance our «iPhone experience» or make our bill more affordable but never pushed anything on us. On top of that, he explained parts of our bill that were confusing.
After going the extra mile for us, and providing us with exactly what we needed, he walked us to the door to say goodbye. This is the kind of service we would drive to this specific location for even though it’s not near home.