Bank of the West

I went to this branch about three weeks ago to close my checking and savings accounts after banking with Bank of the West for 12 years. The teller said that all I had to do was withdraw all of my money and both of my accounts would be closed. After withdrawing all of my money, I asked her if I needed to sign anything and she said that my accounts were now closed. Today I received a letter from Bank of the West informing me that I owe a fee for not having any money in my accounts. I had to call customer service and explain what happened. The customer service rep told me that there was no record of my accounts being closed. Fortunately, the rep said that she would reverse the fee and close my accounts over the phone. Obviously, the teller that I spoke with wasn’t listening to me because I clearly stated that I wanted to close my accounts, not simply withdraw all of my money and be obligated to pay an overdraft fee. That teller could benefit from more customer service training since she was a poor listener and wasn’t friendly at all. I wish I could remember her name.

OMGGGGGG!!! TERRIBLE TERRIBLE TERRIBLE SERVICE!!! NEVER GOING BACK!!! They have the rudest staff! I opened an account there then I tired to make a deposit and the tellers were so unprofessional and extremely rude! Then they told me because it’s a new account they would hold my check for 9 days before its available! Really??? No bank does this BS!!! So I decided to close my account, they charged me 25 $ and after 3 days I noticed they never closed it! I went back and the tellers were rude and unprofessional again! They called their manager and her name is Juliet, she came up and she was even more rude and unprofessional than all of them! Bank of the west should fire all of them! I wish I could do negative stars for them! Stay away from this bank and the middle Easter teller manager (Juliet). Do not waste your time they won’t do their job or help you! They are EXTREMELY RUDE AND HAVE NO CLASS AND MANNERS!!! They all deserve to get fired!!!

Not a very friendly location went through the drive through and the woman that helped me acted like I was a burden. My business has been using B of W for more than 20 years, I love the Los Gatos location. I will do my best to avoid the 908 Blossom Hill Rd location.

the banker can helps nothing beside ask you call! I should consider to switch bank accounts for my both stores.

I just got of of the phone with Juliet. By far the worst banking experience I have ever had.
I had to give her my account number four separate times. When she then told me that either; the account didn’t exist, did not belong to me, was not a joint account with my wife, and finally that it was only a savings account.
When she was finally able to open the account, (after ten minutes of «trying to find my actual account»), she was very rude and quick to end the call.
About a year ago I had a similar experience when I was at the drive through window. That was after waiting 15 minutes to finally have someone acknowledge that I was even sitting there.
Hopefully the branch manager will read this and rectify the staffing/​training issues this branch has.

It’s one of the worst branch I’ve ever been to. The teller wasn’t able to find my account n every time tried to bring up an excuse! I’m waiting here for 30 min n non of the managers even are helpful. No one came n asked what’s the problem or how we can solve it? It’s shame that I have account with them more than decade!!!

I’ve been banking with Bank of the West for 23 years and I will drive the extra miles to come to this branch where they are always nice and friendly.
And they have a drive through window for when I’m feeling lazy.
I have a box here too. Which is reasonably priced.
I miss the old manager Cathy.

I have been with BOTW for 10 years. This is my favorite branch. The costumer service is excellent. You don’t gave to wait in a long line they are very efficient and fast.
I also really like that they have a drive-​thru at this branch. I use it whenever I have my kids with me.

Thank you Heidi! You’re awesome!!! Excellent customer service and willingness to help. You are very much appreciated! :)

terrible, terrible, bank. I almost feel like filing a restraining order against this bank. It towed my car twice while I was depositing huge sums in it. Needless to say, I closed my account after I was thrown out for asking why they did it. Turns out they get a commission off the tows.

Absolutely the worst service ever from a bank I have ever received, I was under $ 20 overdrawn on a new account. I had not received a notice of being overdrawn nor had I received a statement until I got a bill for $ 85. On new accounts they charge $ 5 a day on over drafts. I did go in today to close the account and settle up. I was charged a total of $ 125.
I found it interesting no one in management had the guts to come out and speak with me. Having been in managemnt for years I always felt it my job talk try to communicate with an upset customer. That doesn’t seem to be Bank of the West’s outlook.

I love this bank! They are always friendly, treat my kids very well and are helpful with all our banking needs. We have our mortgage, HELOC, personal checking/​saving and business checking/​saving with Bank of the West and we always get excellent customer care at every branch we go to.

Let me start by saying that I hate Bank of America and that, when my checks for my bills are cashed, I am cancelling my account and switching to another financial institution. Their fees are just too ridiculous.
This being said, this is actually a VERY GOOD bank center, even though the institution itself is really crappy. Every time I have come into this location, I have been greeted by workers standing at the entrance. I have had to deal with a lot of different tellers, and all of them (except for one) have been extremely friendly and knowledgeable.
If BOFA’s other centers had great service (the downtown SJ locations are horrible…) and less fees, I would probably have considered staying.

Our family has been with this bank for over 25 years. Although we’ve opened other accounts with different banks for investments, Bank of the West is our go-​to bank with stellar customer service!
Employees there make an effort to get to know you so it becomes somewhat like a bank in a small town where everyone knows each other.
We are banking here for as long as it exists!

Outstanding service! From the tellers to the bank manager, everyone is polite and helpful AND KNOWS ME! I have many banking relationships this is the best. All of my business finances going through this bank. The manager has even visited my office and asked how she can help me! Its a real, old fashioned banking relationship.
My daughter was going to Europe and needed money and a card that worked in Italy. They took care of everything. That is just one of the reasons why I would encourage you to bank with this branch. They will help your business and make your personal banking a true pleasure!
Listen, if you bank with Chase, Bank of America, Wells or any of the other faceless monoliths that simply hold your money and charge you. You owe it to speak with someone here. They value your business and show it with great service.
As a Food Tyrant, I’m qualified to say that this is the French Laundry of banking. Really.

This bank is as close to perfect as a bank can get. Over the years I have had accounts at many different banks. I always had to part company with each one for various reasons. I began to feel as if it would only be a matter of time before Bank of the West and I disagreed on something to a point where I would once again move my account.
Now I can no longer remember how many years I have banked here. It’s 20-​something and counting.
This is a fairly new location for this particular branch and it suits them well. Inside it’s light and airy and still filled with the great staff that I have come to know. There are rarely any lines if you have to go inside to do your business and the staff is cheerful and professional while they serve you. It’s nice to have a long term relationship with a bank like this. I look forward with confidence to many more years here.