Stevens Creek Subaru

Great experience setting up a car lease — Max and Chris were both super helpful and I’m very happy with the outcome. Would definitely recommend.

Scheduling an oil change, first available appointment 2+ weeks away… really?

Joel Fedai was a huge help getting my 2016 Crosstrek. He really knew the vehicle from detailed radio instructions to the underlying structure of the chassis to the engine performance. He did an excellent job explaining what sets Subaru’s apart from other vehicles. That was enough to convince me and make a well-​informed car buyer. After the very informative and educating test drive, he worked with me to come up with a fair price for my trade in and the car purchase. I feel like I got a great deal, and Joel was able to throw in several add-​on accessories to complete an excellent experience.

These people are so shady. Do not buy a car from them. They lied to me and the car i bought had a service light turn on 30 min after i bought it. I would never recommend this dealership to anyone even my worse enemy. Also they gave me the car on empty and when i went back in and told them they gave the guy 15.00 to put in my tank. Wth i just bought a 16 800 car and you dont even fill up my tank. Please dont go here save yourself the trouble and dissapointment.

Daniel Tran helped my girlfriend and me out with purchasing a new Subaru Outback. We first came by to browse and Daniel was super helpful. Low key, didn’t pressure us, just told us about the different options and took us for a test drive. We told him that we would shop around and get the best offer from other dealerships and would give him the right to beat the best offer we could get.
A few weeks later we sent him the best offer we got from a competing dealership and he was able to beat it by $ 150. Throughout the process Daniel was nice, straightforward, and very laid back. We highly recommend him.
The only advice I have for the dealership is to include their document preparation charge ($ 80 not a government fee) in their purchase price as opposed to including it as an add-​on «fee» with all the taxes. With that being said, the «fee» is standard with all dealerships and the good at this dealership (particularly Daniel) far outweighs the bad.

I ‘m really upset with the treatment at the hands of Stevens Creek Subaru. I scheduled a routine maintenance appointment for my Subaru BRZ and what should have been a 2 hour affair is now over 2 weeks, with still no end in sight. And to top it all, all I have from this dealership is excuses.
The service professional showed me a really large scratch on the left rear side of the car when having it given back to me after servicing. I have maintained the car immaculately for the past two years, just to see that ruined by the negligence of the folks working here. Their excuse: it’s been crazy with Subaru vehicle recalls. Why did they schedule an appointment if they’re so swamped in the first place?
They agreed to give me a loaner vehicle, and after waiting for an hour to finish paperwork, I was told that they no longer have any loaner cars! Ridiculous! Computers? Inventory management? Hello? I finally managed to get a Subaru Impreza loaner after driving an Enterprise rental for close to a week. The excuse this time: a long weekend, so getting the car back during the week is ‘out of their hands’.
I was finally called to be informed that my car was ready for pickup. After driving there and taking possession of my own vehicle, I saw that the entertainment system failed to turn on and the door ajar light was on, no matter what. What dealer doesn’t inspect a car received from a body shop before returning it to a customer? I’m curious to see what their excuse is this time around.
I am in the process of taking this up with Subaru America and if Subaru has any shred of credibility, they will take these guys to task as well. I don’t intend to pay for a Subaru BRZ while driving around a Subaru Impreza (not a WRX). I hope I get my car back in original condition soon and never want to set foot in here again. ZERO stars!

Jaspreet was very helpful and ensured smooth process, though I paid little extra than I was expecting but it’s okay at least I got color I wanted.
Thank you jaspeet

Ben was a fantastic sales person to work with. He made my car buying experience very pleasant. He tried his best to offer me a great deal. And whole process was very smooth. I will recommend Subaru Stevens creeks to all my friends.
Ben you are awesome!

Service here is terrible. I could write a book about what happened to me. I am completely dissatisfied with service and treatment. I have owned a total of three Subaru’s in my life. This may be the last.
1) Three weeks to even get an appointment
2) I brought my car in at 8:15am. Service advisor told me, based on what they needed to do, it would be done by mid afternoon. They told me they would call me around 11:00am to advise status. No call at 11:00am. No car at mid afternoon, but I did get a call saying there was additional work needed and they wanted authorization. I gave it to them. The service advisor said he would call me in 90 minutes. I got no call. The next morning, I called the service advisor. He was on the phone with someone else, but relayed a message via some woman to tell me they found another problem and wanted authorization to do that work. I said ok. They said it would absolutely be ready at noon. I arrived at noon I waited 20 minutes to speak to someone. I stood waiting while every computer station in the service area was staffed, but only one service advisor was helping people. Another one was doing stapling for 20 minutes while I and two others stood around. Finally, one of the service advisors came over to me. I gave him my name and he never came back, but the original service advisor who had been working with me came over. Anyway, after several promises that they were almost ready, I finally got my car back a total of 50 minutes later (after arrival).
Oh, after all that, they could not fix one of the problems and I still need to come back again when the part arrives. They didn’t bother to tell me that they could not perform the agreed upon work until I got ready to pay. So, I had to pay for that part and come back when (if, more likely) they call me back. I am afraid.
3) Its really funny to have six customer service employees sitting behind the desk with customers waiting and only one doing anything with customers. Stapling papers or helping waiting customers. Naw… customers can wait. Stapling is REALLY important. Not even sure what the others were doing… not helping waiting customers for sure.
I am really unhappy with what happened and I can hardly wait till Subaru America contacts me for a review of the service here. The survey form is gonna catch fire.
Tuesday 5÷24÷16: Update. Yesterday I received an email that the part necessary to make the repair that they have tried twice to fix had arrived. Today, I called 5 times to try and find out if I could bring the car in to have the work done. I have been unable to get through to the Service Manager (left a voice mail, 1 call). Four other calls to service department went unanswered or was disconnected.
Wednesday 5÷25÷16− Update: Received a Unilocal response from Service Manager. Compared it to other service complaints about Stevens Creek Subaru and it appeared to be the same response as the others. It appears they just note the one star and do a cut and paste standard response. No details or information in his response indicating he read my concerns. At the end he asked me to call him. Well, yesterday I called him and sent him an email. So far, over 24 hours later, he has yet to respond.
Thursday 5÷26÷16− Update. Brought the car in for the repair without appointment. They took the car. They promised 90 minutes to complete work but took 2 hours. Most importantly they completed the work and everything seems fine. Case closed. Service manager never did call back. I guess he genuinely did not care.
I have had other service done here and it has been okay. Though the problem I am trying to get fixed this time was a problem they were unable to fix before.
Go here for repairs at your own risk.

Mike Marsh at Stevens Creek Subaru is amazing! A quintessential people person who goes above and beyond to help you find the perfect car to meet your both your vehicle and budget needs. Mike is professional, kind, and patient, not to mention sincere, humble and honest. And he just absolutely loves cars, is extremely knowledgeable, and wants to make sure you find the right fit. I loved my experience working with Mike!
If you’re looking for a «no BS» guy to help you find your next Subaru, work with Mike Marsh at Stevens Creek Subaru!

Great place to buy a Subaru. When we first went, the place was busy. However within a few mins we were greeted by our sales associate — Gurpreet. He walked us through the type of car we wanted and what all features are available. With a quick test drive around the block we were able to get an idea/​feel of driving a Subaru. Following this, we reached out to Gurpreet over email and shared all the details along with a credit application online. We got a quote back within the hour.
We went again today and finalized our Outback. Gurpreet was courteous, walked us through the options on the car, and ensured that we got a good car. Prior to delivery, he personally checked the car multiple times to ensure it was all clean and ready to go.
I would certainly recommend Subaru at Stevens Creek. Walk-​ins are always welcome, but it is always useful to call before you go so that the associate can have the car ready for the test drive.

Went here with my baby brother to get his first new car. My brother actually emailed around first and Andreas gave him a good deal, so we went to see him. Incredibly nice guy. We came on a super busy day, but he took good care of us and made the day feel shorter than it was.
Before, we were worried about super pushy cars salesmen, but we had a good experience. My brother knew exactly what he wanted, so that helped the process go a lot faster. Other than shaking the living electricity out of the vending machine to get my stuck chips out, Andreas also made sure to save us time by getting the credit detailed while we filled out paperwork, was fun to chat with, and made sure we stayed hydrated in the heat.
Professional and friendly.
Long day, but well worth it!

I’m very happy with the Service Department’s professionalism and honesty.
The technician who cleaned my car found my lost VISA gold card and returned it to me. I had given up trying to find it myself and I was just about to cancel the card and ask my bank to give me a new one.
I’ve never had a problem with their service work, and the Late Night Drop-​Off has always worked very well for me.
Thank you very much to whoever found it and returned it!!!

A nice place to buy your Subaru. We got ours a couple of weeks back. Smooth and partial process. Shane was very helpful and spent a good amount of time during the purchase making sure everything is clear. Great job! I would also like to thank Mark who gave us the test drive and a competitive quote! Thanks Stevens Creek Subaru.

Just got my car yesterday! :)
This place is great! I’ve dealt with other dealerships before but none like this place. I never felt pressured into buying a car. Hossein was professional, very helpful, and patient. He kept in touch and was prompt at giving me updates. He helped me through the whole process. I highly recommend this place and going to Hossein – he won’t disappoint!

Danny Tran was a straight shooter and a fully attentive salesman. He told me the real numbers and did not attempt to «pad» or obfuscate. He was very knowledgeable about the car and was never pushy even when I needed some time to think. Made my purchase a smooth process with minimal pressure. Would definitely return for future Subaru needs.

Got my brand new 2016 Subaru WRX on April 7^th from Matt. Matt was amazing from the second that I called until the time that I got down to the dealership he did nothing but great customer service. I could really tell that he was really on my side on getting me the best deal
possible. I love my car it’s amazing and way more than what I expected thank you Matt! Ask for Matt you won’t regret it.

Jamal was a total gentleman. Nothing like other salesmen. He was cheerful and made our day. We bought an outback. We are especially very impressed by Jamal’s patience, in answering and making sure we understand all the minute details and obscure questions we asked.
He made the process stress free. And surprisingly, he got us the exact deal we were looking for. He got us the exact price we asked for.
All in all happy weekend and proud owners.

This has to be one of the most pleasant experiences of my life. We met with Joel and John at the dealership. We took out a few different models for a test drive. We got loads of info from the guys and they showed us the comparison between the models and what was most important on each of them. The eye-​sight feature is really cool. Hopefully this will be a standard feature on all cars in the future.
Joel really helped us find the right vehicle and he got us top dollar for our trade in. We left the dealership feeling like we got the right set of wheels at the best deal. I give Joel 5 more stars for being such a cool cat and treating us like royalty. If you’re in the market for a new car, I’d recommend that you swing by and check out this dealership. Joel will give you top notch service and be straight with you on what he has on the lot for you to drive.
This is actually our second time here. We liked the Forester, but my wife wanted to check out some other makes. After some thought, we agreed the Forester was the right choice, plus we liked Joel so much that it was the tipping factor for us to go with the Subaru. When people love their job, that usually shows in the quality of their product.

Stevens Creek Subaru has an awesome crew! I’ve went to many places in search for the car I wanted. From emailing Santa Cruz all the way to Elk Grove, only Steven Creek Subaru was able to accommodate the price I asked for. Several dealership ignored me, one insulted me on the price. Gurpreet Grewal who helped me through the internet pricing and got the price I wanted before I waste my time and theirs going in to check out the car. I told them I’ll give them a decision by a certain day. They kept their promise on price and held the car I wanted. Roy Almeyda who partner with Gurpreet, took his time explaining me the details of my new car. Down to my financial guy. Whom also gave me a break on extra care for my car services. All in all, I walked out, even though, a lot more than I wanted, a happy client with the car I wanted.
I’m enjoying my 2016 Premium All weather with EyeSight every time I drive it. A NEW SUBARU OWNER.