Goodyear Auto Service Center

Talk about irony. We got a flat tire at the intersection right near Goodyear, so we pulled into their parking lot. They helped us put our spare tire on in NO time — seriously, I really only had time to go to the bathroom. They were efficient, clean and very kind. (Management AND mechanics.) I should mention there was no one in front of us, so we didn’t have a wait time, but I was still impressed with the service.

Jorge is the man. He was really friendly and helpful. I went to this place 3 times total. They are really on top of their business.

Dan at Goodyear very professionally handled a road hazard claim while my wife was 500 miles from home; took care of the car, tire and smoothly handled everything. Highly recommend this store!

Would give 0 if I can. The only thing they care about is MONEY, not the customer’s feeling. I was in a hurry but one of my tires had a small problem and I needed to replace it immediately. The staff didn’t give a shit and keep telling me that I needed to replace all four tires with 640 bucks and wait for hours. I only had ONE tire with SMALL problem! Luckily my car could still move, so I drove to D&J nearby and those guys replaced my tire in 15 minutes and only costed me 40 bucks. Never ever come to this store! Unless you want to make a deal with liars.

I recently overheated my 2001 Ford Escape by driving on the freeway after the water temp pegged and then continued to drive until I started burning oil and then the engine finally stopped and I couldn’t continue after stopping at a stop sign. I figured the car was dead and I had done great damage to the engine. The next morning I added a quart of oil and two gallons of water and watched the water stream out under the engine. But… I was able to start the car… I drove the car a couple of blocks to Goodyear and told them I had overheated the car… Christian took my car and they found a broken water hose… they replaced this, refilled the coolant and changed the oil. I was afraid I had lost the car, but Goodyear breathed new life into it and it is just like new. The next weekend I brought in my wife’s car with some complaints from her about it being hard to start… I spoke to Christian again and thought it might need a tune up. He said we should check it out and that it just might need a new battery. I checked next morning and told him the results that the voltage was down. I brought it in and they did a battery test that showed there was a problem with the cranking amps. I got a new battery within 10 minutes. In both these instances, I thought I was in for a few to several hundred dollars or more worth of work, but Christian… instead of taking my money for extra un-​needed work, quickly found and fixed problems for as little money as possible. I’ve been bringing my wife’s car here for several years, but was very impressed by the honesty of Christian and walked out both times this past week feeling lucky in how much money I saved! I now plan on bringing in my Ford Escape for new tires here before our next family trip. Make sure you ask for Christian when you come in to this Goodyear. Great manager, great guy… very honest and upfront and not an upseller! Will fix your car at the lowest price possible!

Oil change forgot to put cap back on… remind me to always double check even if that’s not my job. Engine light on and a big mess and more time waiting for me. The stars r for the front desk guy super nice and apologetic.

Went for flat tire. Juan was really honest and Helped to fix the issue. Would recommend this place for any diagnostics /​repairs w.r.t tires.

I want to give a big thanks to «Juan «the service manager for replacing my four tires and also answering all my questions and concerns that I had about my 2008 Ford Edge. I am a very happy customer and I will definitely come back to Juan the service manager. I would definitely recommend it to my family and friends.

Juan is the Asst. Service Manager and is customer service driven. I called to find out when I could bring my car in and he told me I could come in right away before they got really busy. He was really nice when I brought my car in and answered any questions I had. My car was ready within an hour! This was the first time I brought my car there and it is definitely going to be my go to now! Highly recommend this Goodyear location!

Dan was great! He was knowledgeable and informative. No pressure to buy upgraded tires or services and great prices. Will definitely go back

I’ve been coming to this location on and off for 2 years. Dan and David are super friendly, always take the time to chat, even when they are super busy, and are upfront with costs and what needs to do be done. Their location is convenient. I typically drop off my car and wander over to Santana Row or Barnes and Noble until they call me. They are true to their word. If they say it will take 2 hours, then it takes 2 hours. They care about the customer, which was evident to me because I talked to David about his feelings about Unilocal.It’s easy to book an appt on-​line or just pick up the phone and see if they can squeeze me in. I’d definitely go back again.

Wow, the previous reply from last year was altered and changed to a generic response just recently. Like the saying you can’t compete with a liar and cheat! I’m quite aware of what is safe to repair and what is not. You’re clearly overlooking a ripoff scheme here which seems to recur with other Unilocal reviewers. I took it to an honest shop last year after dealing with this horrid experience that I referenced a year ago.
I should have been reimbursed for their incompetence of destroying my wheel lock using an impact wrench (a clear no no) and trying to sell me two rear tires at the time that were not in need of replacement. An honest shop which I took it to later fixed their error and also told me that the tires were fine. BUYER BEWARE there are other reputable tire shops that want to earn your business. Avoid at all costs!

I haven’t seen a worst and more horrible auto service center than this place before.
They are INCOMPETENT, RUDE, DISRESPECTFUL and LIARS (especially the manager of the store). The damage that they caused to my car cost me $ 1000 to fix. Unfortunately, if you’re not a car repair savvy (like myself), the would certainly take advantage of you :(:(So sad, so sad! So disappointing so disappointing!
Few months back, I went to this place for oil change, oil change people (and I wish I hadn’t done so). Usually oil change is easy and fast. I checked in around 9:00 am and for about 1 hour and half, I’ve gone through the worst and most disappointing auto service experience in my life.
Around 9:45 am, some person who works there came out to me and said your car doesn’t want to start. Seriously? I came for a simple oil change service and now my car stopped working? The manager showed up and he said, he will take a look. Long story short, after 1 hour of doing their magic and applying their auto service high quality skills, my car started working back, haha!
While I was paying, I asked them what happens and how they got the car to work. They said they «hit my fuel pump» which helped my car to start. They also said, I need to replace the fuel pump. When I asked what is wrong with my fuel pump and whether there is an urgency to do so, they said I just need to replace it and I am okay to drive the car but it is better to replace it. Up to here, I guess nothing is abnormal except that I learned that one of the best practices at this place and one of their standards in fixing cars is to «hit it». Yes, hitting some parts of your car is one of their ways to fix it. I was astonished how they really did that and ironically, they put it on their receipt, yes, I attached the receipt to this rating so everyone here can see the proof. On their receipt, it says «hit fuel pump, car started», haha! Each time I read it I start laughing at myself, how stupid I was to believe that they really fixed it by hitting my car fuel pump.
In fact, it turns out that after hitting my fuel pump, it started leaking gas which has put my life in danger and damaged my car. Imagine driving your car and smelling gas coming out of your car but you don’t know what happened. I took the car to another mechanic and he showed me where the fuel pump was leaking and he was also surprised that someone hit my fuel pump. The mechanic couldn’t believe it until I showed him the receipt I got from the GoodYear auto service. He ultimately urged me to go back to them and ask for a fix.
Therefore, I went back to this place and surprisingly I found the store manager. I told him that you hit my fuel pump and caused a leak in my car. Surprisingly, he said, he didn’t hit my fuel pump, instead he said he «hit the gas tank». Hahaha! At this point, I knew that at this place, not only they «hit things» to fix cars but also «lie» to get away with their mistakes. When I showed him the receipt where it says «hit fuel pump», he couldn’t lie anymore and he literally said, «I can’t do anything to you».
In short, this place is HORRIBLE, and the personnel are INCOMPETENT and LIARS. I honestly can’t think that anyone can trust them taking car of their car. They are NOT TRUSTWORTHY. They won’t tell you the truth. It is at your own risk to go visit this place. You will certainly end-​up with some stuff broken in car as hitting things is part of their best practices. You go for a simple car service and you will end-​up with no car at all :((It is so sad that they take advantage of your zero knowledge about car repair and they bs you!

I guess I can’t really speak to the service, because mine isn’t even done yet as I wrote this review… I got here about 3 hours ago and was the only customer. I was quoted an hour wait time for some repairs on my brakes. An hour goes by, the same guy quotes me a price, and then another two hours have gone by, 4 people who got here after me have left with their vehicles, and I’m still waiting with zero information on what’s taking so long. I have at least confirmed that they’re not charging me the hourly labor cost for the three hours I’ve been trapped in their freezing lobby with slow-​as-​molasses wifi, but lord only knows how much longer I’ll be stuck here… Definitely will be going elsewhere the next time my car needs repairs!

We had a wonderful experience in getting new Goodyear Tires on our seven-​year-​old Honda Accord from Dan, the store manager. We used the Goodyear website to learn about and select the best tire for our driving conditions. Dan’s crew mounted the tires while we went to lunch. We were in and out faster than expected.

I brought my Mitsubishi in because my brakes were making a grinding noise. I called ahead of time and Dan said to come on down. They took great care of me. They showed me the problem, got the parts from another location quickly and installed it without any delay. Dan made the experience less stressful with his cheerful personality and approach, which went a long way to easing my anxiety over the problem at hand. Even though I came in last minute I was treated very well and will recommend this place to my friends and come back myself.

Came in to get one of my tires looked at (it had a valve issue) and they were so quick and friendly. I would definitely recommend coming here. Thanks guys!

Called asking for a quote for 2 tires and a rotation. They asked if I could come in at that same moment, but I was busy. I said I would be able to come in the next day after work. The man on the phone said sure, he said for me to come in around 6 pm. The next day (I came in around 5:45 pm), he said they were too busy and wouldn’t be able to get to my car for another hour (which would be closing time). Said that he didn’t schedule an appointment for me to come in at 6 (which we did both agreed upon) and that it was for me to come in and see how things were going first (which was not what we talked about on the phone).
Don’t bother coming to this place, because they make promises they can’t keep. It was a waste of my time coming here.

Nail in my tire removed at 5pm in under an hour with no appointment. Super stoked on the customer service, speed, and general awesome attitudes of the guys in the shop. Painless and A+ service all around.

This review is for Jack-​Attack aka Jack! I went in today because I thought I had a leak in my tire and since I know nothing about cars, I asked him to help me out. I was running short on time and thankfully Jack hooked it up on how fast my car would be seen as he knew I was in a time crunch. Oddly enough, the guys couldn’t find anything wrong with my car tires and instead of trying to sell me anything or try to charge me for their time, he just had me sign Free paperwork and I was out the door. So thank you for not taking advantage of a girl in a car shop like other places are known for!
Yay.