Sephora

I usually go to the Sephora at Vally Fair, but this location gets the job done sometimes. They don’t carry everything that VF carries though. This is like ¹⁄₃ the size.
If you looking for something specific and you know they carry it here, then go for it. But if you’re browsing and want more options, then go to VF. The one employee helping me today was sweet and not pushy at all ! I hate when staff crowd you. But she was just perfect… Wish I knew her name lol… But anywho… 4 stars!

Hey, people… It’s called asking for help.
These girls are great! First time at this Sephora, so I didn’t know where the merchandise that I wanted was located. I got what I wanted in 3 min and they even opened up a new cash register for me. I would def come here again since it’s a lot closer to me than Westfield.

The associates here are so fun and so helpful!
Julian helped my friend get makeup that fits her look! She is new to using make up so he made it simple for her to do. She looked so great after! He even took extra time to help her gather all the makeup that she wanted!
Also, JR was so helpful getting us more make up!
They are awesome! Julian and JR were so much fun to be around!
Even though this Sephora is really far out of my way, this will be my main Sephora to go to!
#TeamPurple for life!!!

Aside from the facts that this is not a real Sephora and the process of returning items here is really complicated, I encountered the most strange employees. I was returning a lip product that I bought online, and although the girl was nice to me, she opened the product right in front of my eyes and unpackaged it even though I was returning it new, unopened with the tape still on it. She proceeded to ask her co-​worker if she wanted to try it. I felt like she was stealing the product that I wanted to return new. On my receipt, she even marked the reason for my return as «Defective.» That was NOT the reason for my return and she probably pocketed the product afterwards.

So rude I had an interview for 5:30 today I called and asked if I could go in tomorrow because I would know my availability for my job I recently got I hired and there making schedules tomorrow. The manager (lady) replied really rude saying she has 30 other interviews and so many people want to work at sephora to keep my job I have since I alreay have one. When all I asked was if it would be better to go in when I would know my availability. Wow 0 stars and I will not show up to my interview I will apply at other sephoras not this one.

Been here several times and I’ve always been happy with their customer service. Their sales associates are always friendly and available if you need assistance. I’m usually a really quick shopper; I know what I want/​need and maybe spend at most 10 – 15 minutes in there.
My last few visits there took a bit longer. I wanted to get some new foundation and my friend recommended that I try Make Up For Ever. I was kind of looking at all the different shades and Michelle ended up helping me. She was so awesome and patient as we tried to color match me with the best shade of their Ultra HD. Apparently their new formula has a wider variety for different skin tone, so this color matching thing was a bit more complicated. We found a shade that seemingly looked good, but she mentioned that if I need to exchange it for a different shade later on (which I did end up needing), they would be more than happy to do so. She also recommended some new primers and brushes to me, which I ended up getting, and they work so well. Very pleased!
They also have a decent selection of the most popular fragrances. :)

Came in on ⁷⁄₉ to get my birthday gift. Always bomb service here from everyone. My bf spoiled me, and i guess they seen and hooked him up with cologne samples

Walked in and wasn’t acknowledged once by any of the staff even though they saw me. They all had their resting bitch face on. The atmosphere felt more like a MAC store than Sephora.

The worst customer service I’ve ever encountered!!! First off, when you walk in, no one bothers to ask if they can help you with anything. The girls like to stay at the counter and talk shit about their co workers! When you do ask for their help, they make you wait even if there’s no other customers around!!! JC PENNY SEPHORA needs to hire more professional make up artists that do their job right!!!

I can’t even believe I’m giving sephora one star! But it’s only because of this one! It’s the closest sephora to my house. Every associate that works here are completely RUDE and seriously stupid. I don’t even know what other nicer way to call them stupid. There return policy is not like the actual sephora store they always reply with «well because we are in JC Penny etc…» Ok what’s the point of sephora being in another store if you guys are known for such a wide chain make up store when the workers you have at this specific Sephora cannot do their job or answer questions. None of them can help people … I’ve seen an associate turn away a customer because she needed help on finding the correct shade of foundation but she was too busy doing her own make up… The worker replied literally «we don’t do that here, you can try it at the mirror and use the make up sponge» seriously I don’t care how close this store is I will never come back! I really hope Sephora reads everyone’s reviews on here and close this store down because honestly for a world wide make up company you don’t want those workers to treat customers like that or they should fire everyone! I can’t complain about any other sephora store in the Bay Area but this one sucks!!!

The sales associates are rude here. I was followed around and harassed as if I was going to steal something. I found the bronzer I came in to buy and paid right away because I didn’t appreciate how I was being treated. This is by far the worst Sephora I’ve ever been too.

No ones going to bother to help you, so only come if you know exactly what you want. With that being said, I picked up some stuff I ran out of and was off to check out. It was pretty awkward cause the two girls at the register were talking a lot of shit about another customer that was before me. Saying things along the lines of, «she’s supposedly Instagram famous and she thinks she can put on make up. It doesn’t even look good.»
Overall, my experience was okay because I got what I needed. But for those two girls: Let her do her, why you hating for? Sheesh.

When entering this store, you better know what you need. Cause help will not be provided to you! The girls here are rude as f**k!!! No customer service whatsoever!
Don’t even bother. drive the extra miles to hit up Sephora @ Oakridge or VF! They’re much much much more helpful and kind there.

Worst customer service!!! Seriously if your going to be annoyed why even go into work? Most of them have a bitch face on. The girl who «helped» me, put foundation on my cheek and was like here put the rest and walked away. I was like serious? Never shopping here again.
HIRE BETTER EMPLOYEES WITH GREAT CUSTOMER SERVICE.

My fellow Unilocalers, judge this store not for its current state but for what it could be. I wasn’t too shocked at the low ratings (it’s Eastridge people) but I did expect it to be given some credit. Here we go.
Pros:
+It’s most likely a convenient location for everyone who comes here. Ain’t nobody going to Eastridge looking for quality service and abundant amount of products. Y’all here because it’s close. I know I do.
+I put my Unilocal credibility on the line when I say this but, there are SOME girls working here that are friendly and extremely helpful. I’ve been blessed by the Sephora gods to have experienced such wonderful service. Some are rude, I concede to this fact completely, but not all. There is hope!
+Product availability. Hear me out here! Ladies, you know the usual clientele at eastridge are not coming in looking for the Cover Fx foundation, or the Nars deep throat blush. I’ve had my fair share of disappointment with them running low on certain popular items (think Urban Decay) but for the most part I can find what I’m looking for. Keep in mind, I have low expectations for this particular Sephora.
Cons:
Do not need to be written out. You know them.

It’s a great sephora to go to if you know what you’re going to get exactly. It’s a lot quicker because it’s small and the line is not very long. They were out of stock of many things in the shades I needed. But they didn’t sell out of gift sets like the other Sephoras did! The worker who rung me up was awesome. She was very helpful. The testers that they left out were really gross looking though.

The worse Sephora shopping experience. I wrote to corporate with my membership number so they could see the ridiculous amount of money I spend at Sephoras. One of the store manager at Eastridge location offered me $ 30 gift card when they owed me about $ 10. So really they were offering me $ 20. I told the mgr to save the money and use it on payroll for training purposes. One of the sales had no clue what she was trying to sell me and the supervisor (not manager) was rude!

These girls every time I go never bother asking if I need any help. There always behind the counter talking. Some of them act dumb and pretend they don’t see you and walk away. There’s times where I have to pick up something to see if anyone can ask me if I need help so I can actually ask them for what I really need, but still doesn’t help. Some always seem stuck up. I’ve asked for samples and the girls get really bothered. I don’t like coming to this location it’s horrible service

Oh dear lord, why did I even think of this place to go in the first place? It’s like I should blame myself for being too lazy and not drive to oakgridge or valley fair but went here. First of all, this is NOT a real sephora y’all. Like I went to the sephora valley fair today and I was like girl I did not know there’s a sephora in eastridge mall? I Unilocaled it today and I was like OMG there’s one near my house I went there and got NOTHING done. Can you tell me the reason why?
The associate informed me that the JC penny (eww I know right ?) bought this Sephora so everything you got from the «real sephora «will not exactly be the same as the JC penny sephora .
I bought products online and I wanted to return one of it. Being a lazy girl on a Tuesday, I didn’t wanna drive far so I went here. At first I got lost LOLOL I Unilocaled sephora and it says one in eastridge so I went in Sears? And I was like hi they said there’s a sephora in eastridge and it’s in like kohls or sears or whatever names that I have never even heard of. and the girl was like hmm you mean JC Penny? I was like uh sure? Whatever? Lol
So I drove there again after getting Lost and I found it yay!!! I waited 15 mins in line watching ghetto people getting products like eww do they even know how to put on make up what are they doing here at sephora ! Can they even afford products here? Anyway, when It got to me the associate was like sorry you can’t return it here because I have to call Texas and our computer is closed. I’m like WHAT what are you saying to me I’m so confused this has never happened to me before and she’s like we’re different … And I’m like excuse me? And I just walked off. Like the associate at valley fair apologized on their behalf? Like honey no you don’t have to. They are not a real sephora therefore the associates there are not up to par. They should work at Walmart where they truly belong.
That’s all.

This location is super small, but it has some of the necessities. If I’m out of foundation/​brow powder, etc I will come here since everyone ignores me anyways, that way I’m in and out, and don’t feel like the whole city saw me walking around the mall without makeup on!
On the other hand, any time I do have a question, one of the five employees pretending to do stuff is usually somewhat happy to answer my questions.
In short, come here only if you don’t feel like talking to anyone and you need something really basic.