San Jose Ice Company

Wuuttttttt? Am I at the wrong place?!
There is no such place here. Arrived at a corner store that I think literally said «Corner Store.»
Went inside to inquire about dry ice. Guy opens chest to show me regular ice.
UMMMM…yeah…stay away if you’re looking for dry ice. Come here if you are looking for chips, drinks, snacks and a regular large ice block.

I have used San Jose Ice Company for both a festival that I run and other community events. I have had only great experiences. Very responsible and easy to work with. Would recommend San Jose Ice to anyone.

Unfortunately I didn’t even get far enough to even review their work.
I contacted Andy after being referred by San Francisco Ice Company for an order for our company holiday event in San Jose. Our event was to take place on top of a hill at a vineyard. When I provided the address, he said they could not possibly deliver there as they have had trucks get stuck up there before. I said I totally understood but would be willing to pay any delivery fee and would be flexible about delivery times as they came recommended from my trusted contact at SF Ice Co, and I really wanted to give them our business. He said it would be horribly inconvenient but he would try and get a quote and get back to me as to whether or not they would be willing to do it. I said great, I would be willing to pay a hefty delivery fee for their trouble.
A whole week later (!!!) I received an email telling me it would be $ 400 for each ice sculpture plus a $ 250 delivery fee. Also he had written «I’d like to help you out, but it is a trek.» So you’re saying you will do it, maybe, for upwards of $ 1000.00 but you’d really rather not???
So I called a different company in Concord and told them I knew it was a long shot, but asked if they might be able to deliver to the address. The man on the phone did not hesitate and said, «A longshot! We deliver all the way to LA like twice a week! This is an easy request!» What a relief that some companies still value their business. I immediately booked with this other company and for a WAY lower price. I think I’ll give them the difference in a tip just for having such a great attitude.
To top it off, when I emailed SJ Ice Company telling them I went with another company and was disappointed in their customer service (if he had just said «no we can’t do it» that would be a different matter) he responded saying the other company had smaller trucks and he hoped it would be «worth their while». Thanks, it will be.
I will always be loyal to my friends at San Fransisco Ice Company as they have done a wonderful job with a wonderful attitude for me in the past. However, I will never use nor recommend San Jose Ice Company after this experience.

We hired San Jose Ice Co. to make an ice sculpture for the buffet table at our wedding reception (¹¹⁄₂₀₀₈). The ice turned out beautiful.
A couple things to note though — if you get their address from their website, call to confirm if its their current address. I wanted to drive by to see their operation before I booked them, got the address of their site, drove the the address and found and empty warehouse… not exactly reassuring. I called and said, uhm did you move? and they said yes. I said, your website has your old address still…
If you order a drip pan — make sure they have the drip tube placed to drip into the drip pan. That would seem a no-​brainer — but in our case it was forgotten and the sculpture leaked on a $ 5,000 custom designed area rug until one of our guests stepped on the soggy rug and discovered it. Luckly it was only water, but the rug had to be dried out afterwards.
Also confirm all charges before hand — we were intially quoted just $ 350 for the sculpture. And then $ 438 was charged to our credit card. (I assume the difference was the drip pan and delivery, but I had to ask separately for a detailed invoice).
Just things to note — overall the ice was just beautiful and we got lots of complements on it.