Pier 1 Imports

I had a terrible experience with customer service at this location. I didn’t get her name but she had me for twice to the store for a simple transaction. I am a long time customer that has purchased many items from Pier One. I had to make a lamp shade exchange and was given the run around three different times. I had to make arrangements for a truck to take the large lamp back for her not to allow me to make the exchange to the simple lamp shade.
I then decided to take my request to a Los Gatos Pier One and with in minutes I exchanged the lamp shade with no issues.
I will never shop at this location. I will drive a little further and shop at a store that focus on customer service. Besides the selection at the Los Gatos store is much nicer.

Personally, I like the style of the furniture at World Market better (across the street) but I believe Pier 1 has better quality products (generally). World Market offers more modern/​hip furniture options while Pier 1 offers more middle-​aged Caucasian American looking stuff like wicker-​chairs, papasans, chair cushions & fake flowers. My family got two wicker chairs from here & two hippie-​dippie looking chair cushions for it in a 70s orange paisley pattern. They were on sale for $ 15 each when normally they’re $ 30 each. The wicker chairs were also on sale & cost a couple hundred. Though the wicker was made of a synthetic material rather than real wicker, I found it to be superior because it felt smooth & more durable. I imagine that it’ll be longer lasting than real wicker material. Everything in this store is expensive but at least everything is great quality. I had a man help us with the wicker chairs who was extremely kind, friendly and helpful. He carefully explained how we could maintain our outdoor seat cushions by giving us examples of how he maintained his own back at home. The chairs are very comfortable and my parents are extremely pleased with the way they look on our patio!

I used to visit the store about 2/​month, and I won’t again. I went in yesterday to make a purchase, I would’ve done it online, but I had the rewards. Online said there were 2 in store, I went, and they only had the floor model. I asked if they could do a discount, and the awesome cashier went to check. Mark (the manager) never even came over to look at the item, didn’t acknowledge me the 3 times he walked by, and said no. The girl then tried to clean the item, and apologized profusely because she knew it was the floor (she took it down after not being able to find one in the back) and said I could always return it and she would order a new one, because she knew the manager should’ve done something, heck even 5%…

There is always a nice selection of accent pillows and textiles here. The furniture is hit of miss as far as being useful, and it seems expensive as well. Often, merchendise is arranged roughly by color families, which is helpful. There is one section near a west-​facing window that gets very hot and glaring, and consequently not the most pleasant section of the store to shop at. I try to avoid that spot if I am dressed warmly. A lot of the stuff strikes me as being foreign style rather than genuine ethnic. The restroom is very nice.

I’m like a kid in a candy store! This is probably my most fave Pier 1 close to me. It’s bigger, well-​stocked, organized, more selections, and like with any Pier 1, customer service is on point!
The minute you walk in, your mind just can’t help but wander. A plus, they have their own restroom, plenty of parking, and this plaza hardly gets packed!
Okay, I decided to come in and purchase my beloved dresser because it’s double points when you use your credit card. For every $ 100 you spend, you get $ 10. Yes, the more money you spend, the more money you save. And talk about all the sales they’re having right now.
Some items cannot be shipped at the store, but that changes week to week. Last couple of days ago, the dresser I’ve been eyeing didn’t quality for store delivery. Today, it did!
Don’t chose shipping to your house because that can get hefty in your pocket. Instead, go to the store and choose the $ 75 delivery by another company they work with. They can assemble, place it to the desired location, and remove the boxes or packaging it came with your item.
I can’t wait to get my item delivered. My fiancé will be surprised!
I will be coming back as I always do. I’ll be paying my statements here and will be coming out with more items. :)

I have frequented the Pier One store on Blossom Hill many times and have found some nice things to purchase for my home and as gifts.
Yesterday, I visited the store and had a horrible experience. The staff was extremely annoying and had no interest in helping. All what they cared for is to sell me without regards to what made sense. Every time I asked for an item, it was either not available or I had to buy the floor sample.
Then, when I was ready to purchase, they did not make any effort in allowing me to use any of my coupons or even ask me if I have a Pier One card, and therefore I get reward points for purchasing items.
On the contrary, they wanted to prove to me that I was wrong and that everything I wanted to buy was not on sale and I must pay full price.
I ended up leaving the store completely without buying anything and chose never to buy anything from Pier One ever again…
Instead, I went to Macys and had a wonderful experience with the staff going above and beyond the call of duty to find me every coupon they can think off to save me money. This is what I call Customer Service…

I called to inquire about a Christmas tree and Megan went above and beyond to check inventory for us. I was truly impressed with her level of customer service since she had to go out to a storage facility and dig around for the tree. Most people in customer service would have just given up, but she didn’t. Upper management material for sure.

Your staff is lovely! I got a Papison chair and didn’t know how to get it back to my apt because I recently moved from NYC and don’t have a car. So I purchased the chair and said I would figure out a way to get it and be back. Well a few weeks later and I hadn’t made any new friends who had a truck or large SUV. I called back and explained the problem, I was pretty close by so it seemed odd to pay a large delivery fee since the chair wasn’t very expensive. Anyhow, one of the staff fit the Papison chair in her car and drove it to me! Excellent customer service :)

I love what they have at the store. I buy quite often from this store. All were fine until this time I bought 2 papasan chairs.
I had to return one of them due to product defect. They were quite RUDE to me when I told them it was broken. The manager even said to me that they were perfect when I load them in my car, were they? I told her that it was wrapped in paper so I couldn’t see until I got home. Then she told me that these were natural products so some kind of defect was inevitable.
It is totally BS! The other one I bought is perfectly OK! So is it a miracle?!! I told her that I don’t want to keep it and then she told an associate to take care of it and ignore me during the rest of the process. VERY BAD experience.

I went into the store on Sunday 4.13.14 to buy a gift for my Aunt. I had the worst experience with the customer service. It was like I was invisible. I asked if I could wrap my items at the counter since this was a gift and asked for them to take the price tags off. They then preceded to not take the tags off and handed me some scissors to clip off the tags myself. I purchased all of the items for wrapping the gifts, the least they could do was wrap my gift for me. The worst part of it was there was no line behind me and at least 2 – 3 people that were not busy just standing around not really acknowledging the fact that I was standing there wrapping all of the gifts on my own. I was not greeted when I walked into the store, and I was not treated like a customer. I asked for a gift receipt and also did not receive that either! I will NEVER go back to this store or spend money in this location again! It is clear that the staff does not want to be there and help customers.

This Pier 1 store in Blossom Hill carries more merchandise than the other Pier 1 stores I have been to. It is located just a block from the Westfield mall in Blossom Hall and there is plenty of parking around the store.
I came here recently to return something that I had bought online. My gripe was about how long it took to detect the item that I had purchased online and had it delivered to my house. I had the hard copy of the receipt, along with the e-​receipt of my phone (along with the bar code). They scanned the hard copy, the code on my cell phone and the system wouldn’t detect. Then they found some other way to detect the item and processed the returns. Seems more of a system limitation, rather than a customer service personnel issue.
We walked around the store and found a number of décor and plant pots that looked very very cute. I didn’t purchase anything apart from a finger ring, but will return to the store when I intend to buy something.

Small store with crowded aisles. when you’re with your girlfriend make sure not to bump any fake antiques onto the ground.

I am a pier 1 fanatic. I love to go here when I can’t find something at the one by my work. It is clean and organized, however, no one ever approaches me first but I love the merch so much I can over look that. Gotta be careful of the random drunks that make their way from the totally walkable Black Angus. They can be literally bulls in a china shop.

Love the store, love what they offer. My only complaint is the staff and their constant bugging as you walk the store. I felt like I was at a car lot buying a car. It’s great they’re so attentative but they need to bring the nice customer service down a few notches. I felt I couldn’t comfortably browse the store because a staff member was alway near by to let me know about some great offer or if I need help. I know that shouldn’t be a bad thing and its not but it was just a little too much. My husband and I made it through half of the store and were hit up a handful of times, sometimes by the same staff member. I don’t know, maybe that was their way of keeping an eye on us, in case we stole from them? Either way, I probably would’ve spent more but felt pressured so I bought a candle and hightailed it out of there ASAP!

I love the selection at this location! Everytime I come in I have to buy something. I redecorated my whole living room with their furniture and room garments and then decided to do two other rooms in my house because I kept finding stuff I loved. This was a great pleace to go and I recommend it for everyone.
It is a bit pricey, but some of the items really are worth it. Spend more, get more.

PROS:
Great Stuff! Even their clearance section is filled with gems! They have decorative goodies for your home, glasses, dishes, fake plants which look like real ones! They sell jewelry and handbags. What I love about this place is that they sell little nick knacks that are cool to have, you don’t necessarily need it but it would be super cool to have! (To all the impulse buyers: BEWARE!) ha ha The staff is also very nice, they greet you when you walk in the door and are extremely helpful when you are looking for something.
CONS:
some of their merchandise can be a bit pricey but sign up and you can receive coupons via email! No more excuses for their stuff being too expensive!!!
FINAL ANSWER: GO!!! and feng shui your place!

I love this store! When I do have a home and need to furnish it, I would definitely come here! They have a lot of great stuff. You can’t find classy & fancy stuff like this in other stores. They do have a lot in stock too. Reasonable price. Love it.

I was really happy I came to this store. P1I has always been one of my fav store and this one is no exception.
We walked in walked around and was just about to leave when we noticed several nice candle votives covered in this really nice sugar like yummy concoction. They come in four colors. Purplish, Bluish, Brownish and Yellowish. They look yummy enough to eat. They were $ 2/​each and the candles were 99c /​each. Score!
They have ample parking space. Cashier that helped us out was spacing out a ittle bit. Hence the 4 stars.
Otherwise store was organized, clean and loaded with goodies!
I never expected to find one other thing: A nice collection of Masquerade Ball Masks. The prices are reasonable. The most expensive one was about $ 50. BUT it was very ornate! Love them all!
The smell in the store is always nice.

There was sooooo much cute stuff in here today! Normally I hit Cost Plus to get my eclectic fix but I just wasn’t feeling it over there today so I stopped by over here afterwards… Everywhere I turned there was something I wanted to have…
I was able to find little gift packs for my step-​brother with salsa and one with candles. I found this cute candle set on a wooden plank for my step-​mom. There were a bunch of things on sale and also many things not so on sale… lots of cute star things… and tons of sparkles! I’m a sucker for sparkles and glitter!
I had too much fun meandering through here and deciding what to buy, they had a bunch of great glasses and dinnerware too. A bunch of little sets like the salsa one, a cupcake one, a pumpkin bread mix, and cookie sets. There are a ton of little things in here to choose from even jewelry… gotta love it!
oh, and the parking was marvelous considering it’s so close to christmas!

I am not sure why, but I have always had a negative impression of Pier 1 – perhaps because it is a relic store from the 90s and I have never heard rave reviews of their furniture. I have learned, though, that furniture is not what you go here for, but in fact for the wide variety of decorative items that are often on sale. This location is quite stocked up, and service is friendly. Pier 1 could use an update though, on their machinery and computers as I had to do an exchange which resulted in me having to fill out various slips of papers. I was able to find candle plates for only $ 1 each, and cheap oil fragrances.
I think a major deterrence for Pier 1’s popularity is the lack of a website at which you can peruse the items. Update, update, please!
–Ahh, l really like this place. Anytime I need something and am too lazy to drive to Crate & Barrel, they usually have it here (e.g. bud vases).