Lamps Plus

I went into Lamps Plus yesterday to buy a new lamp for the front of our house as our old one stopped working. We had a simple request for a photo cell model that will turn on automatically at dusk and turn off at dawn. When we first entered the store, we were overwhelmed by the variety of the selections of lamps, but not finding exactly what we wanted. So, I first approached the sales counter, but there were several people waiting there and only two people taking care of them. I guess that I was standing there looking like I needed help and a salesman came up and asked how he could help. He took us over to the lamps that met our requirements and showed us what was in stock and what could be ordered. We wanted to know how a particular lamp operated and he got a box out of the stockroom and opened it to give me the manual to read. This is good service!
There was some confusion in the manual as to how bright the lamp would be in one of the operating modes, so I wanted to see the sample demonstrated. I went over to the example on the display wall, but it didn’t work. Then another person came over and assisted me. He tried to re-​wire the display board, but couldn’t get it to work. Since it could not be demonstrated, he said that I could buy the lamp and take it home, connect it and if it was not perfectly satisfactory, just bring it back for a full refund. This is great service!

Maria B is the only one worth a hoot.
Been in several times over the past few weeks due to bathroom remodeling. The 3 others I spoke with seemed disinterested in helping me and seemed to be bothered by my questions.
Maria was knowledgeable, helpful, proactive, positive.
One light fixture up one to go.

I’m updating my review and adding an additional star, and «E» for effort, as I work for a company that relies on Unilocal as well, and I know it’s frustrating to get a bad review and not know why. I am adding the additional star because a customer service representative reached out to my via my review to see how they could help. Given I honestly don’t have time to talk to them on the phone and rehash the memory of bad customer service, I’ll go ahead and give them a little extra for at least asking me to elaborate. Unfortunately as I can see from their other reviews, poor customer service seems to be a theme, and I can’t fix my review entirely because there’s no real way they can go back and fix what their salespersons did wrong.

Our sales person, Sarah, was knowledgeable and patient, she showed us many styles of bulbs that would work in the fixture we were considering. We bought the fixture and a supply of bulbs that we knew would be wonderful in the fixture.

Ranza Lamba, the store manager of Lamps Plus. went out of his way to locate a specific out of stock part for a Casablanca lamp we had purchased nine years ago. The part was located in a another store and was sent at no charge .We cannot begin to say how we appreciated the exceptional, and courteous, long term service given. Lamps Plus certainly stands behind the products they sell.

Maria was most helpful. Had a fixture we purchased and was past the normal time to return it. Since we had never opened the box and weren’t aware there was a part missing, we thought we’d just lose out. But, they helped us get a new fixture with all it’s parts. We were very impressed!

This review is for Chris, an associate at Lamps Plus. I’ve been in this store a couple times before and usually the employees ignore us and/​or only offer minimal answers to my questions. Maybe I ask a lot if questions but hey, I’d like to be a paying customer if I could just find someone to sell me a lamp! Chris on the other hand approached husband and me and kindly asked us if he could help us find what we needed. He kept checking in as we browsed and when we started to gravitate towards a product he immediately checked the stock and discussed our plans for the lamps with us. What a difference! If it weren’t for Chris, this place would get two stars but thank goodness for him. Next time I go in, I’m going to call to make sure that Chris is working.

I went in there about an hour ago needing a light for my front door and floodlights for over the garage and wanted to look for lights for around the pool in the back yard for my next trip to town. As I’m living in Salem, OR for a while and only back to my home here now and then I wanted to get the lights for the front of the house bought and I’d have installed it tomorrow. Not going to happen, and it will have to wait for my next visit back and my finding another lighting dealer and do it all at once.
As I was standing in the store for a half hour trying to get waited on, I after I found the lights I wanted I waited at the counter while the two women there helped others and didn’t even acknowledge I was standing there.
I pulled out Unilocal and saw the number of people who commented about the poor customer service. I can relate, and I also saw the number of other lighting galleries in the area. Had one of the women between customers or the other woman who walked by with a clipboard even acknowledged I was there and someone would be with me I would have stayed. I had looked online first and they did have the lights I wanted.
I have bought table and floor lamps and a fan here before and now am on their mailing list. A little light came on over my head after this (it was an Edison bulb, I have some taste). Never again will I go in there and I’m not going to tell them to cancel the mailings, I’ll just toss them in the garbage right under the mail box from now on. Obviously they don’t need or want my business.

Customer service is quite bad at the store. We went to the store and liked lamps for our room but the service was bad so we decided to order online. Their online service is even worse. I have paid them and no delivery now for almost 3 weeks. Avoid lamps plus if you can or if you can tolerate poor service.

I needed to purchase 3 outside lighting fixtures in short order. They have such an amazing & comprehensive website, I was able to purchase 2 fixtures over the phone through Maria who was so knowledgeable & accommodating & the third when I picked up my earlier order in the store. Both Maria & Sarah worked very hard to research a lamp that would closely match one of a series that my painters had broken. They both truly rock!
I noticed while I was there that this store provides excellent customer service as well.
Kaaren Powers

I had to re-​write my review based on my bad experience turned good and for the concern this store showed when I wrote about it. I was messaged by someone with an apology, however, I had to return to the store to pick up my order so I wanted to wait until after and then message her back to let her know how my return experience was (I still have to do that).
When I went it to pick up my lamps, I was greeted by the manager and he obviously read my unhappy review because he sincerely apologized about my unpleasant experience I had when I was in the store to buy the lamps. He even carried the boxes to my car and let me know that he has talked to his employees about giving better customer service.
I have to say that when a business apologizes and is concerned enough to address their employees, it’s very impressive. I see management feedback all the time on other reviews and there is a lot of backlash as if they do nothing wrong and do nothing to improve their service.
I love this store and they have beautiful stuff. I told the manager that we are in the process of refurbishing our home & that we’d be back for more lighting.
He even wrote me an apologetic email after apologizing at the store.

If you need even the smallest item, expect to wait at least 45 minutes before someone will even help you. The selection is good, prices fair/​little high but definitely has variety in all lighting needed for your home. 3 stars because of the wait time. I went on a Saturday at 3:30pm, seemed as if there were only 2 workers and 15 customers.

Well today me and my wife went into lamp plus today to see what they have there. we are looking for light to put in our TV — living room and we really didn’t see much. the Lady that came up to us didn’t smile or anything. if she is a sales women than she’s a 1−0ut of 10 stars. smile lady we are real customers…

GREAT customer service!!! I went in to find a chandelier, the gentleman that helped us was very helpful and informative. The chandelier we ended up buying was the one he picked out and showed to us that we hadn’t even noticed! We absolutely love it!!! We also used their installation service to install the lamp in our bedroom they were very professional and friendly, even installed our dimmer for free!

This place has a great selection and they have a lot in stock too. We were looking for a ceiling fan as we were getting electrical work done and needed to get a fan within 1 – 2 days time so our electricians could put it up while doing the recessed lighting job. Initially we tried Home Depot but they only have a few options in stock and we didn’t want some ugly outdated looking fan. Our electricians recommended this place and we were able to find a fan we liked and they had it in stock.
Stupidly, we bought a fan that was meant for high ceilings and was 60″ when the standard is 52″. But it was no problem. The next day we drove it back to Lamps Plus, the return/​exchange was super easy and they had another (properly sized) fan we really liked in stock. They offer remote controls and/​or wall controls so we got a cool wall-​controlled one (yay, no more pull strings! with our super old fan, I always felt like the thing would come crashing down on me when I pulled that string.)
They also have some nice furniture & accessory items here too.

Came in looking for a lamp (duh). No one greeted me. I was there for about 15 – 20 minutes. No one ever came to check on me.
KBYEEE!

Never thought I’d be reviewing this place, but after coming here with my mom, I’d have to say their customer service is top knotch. I believe the rep’s name was Maria, but for her to have deal with my mother’s indecisivness (surely I know where I get that trait from) to her being patient and even carrying out the boxes to our door, she truly rocked our experience here. Their items are not cheap, but lots of variety, and with the sale going on now, the prices are very reasonable.

Return policy is terrible. no credit after 30 days, no return after 60. Not good for professional builders who plan ahead. No exceptions. I would recommend using a company with a more flexible return policy and a more customer friendly attitude. i will never purchase from this company again.

Whilst this Lamps plus has a lot of lights (lamps, shades, fans, under cabinet lighting, bulbs), etc. The prices are not very good. The service is OK. If you check in with your phone you can score two free light bulbs, if you sign up on their website, they have more freebies. I picked up a keychain with a light.
If you are really in a bind or cannot find something that you like, then this store is great to get some more ideas. There lighting bill must be huge as they have a lot of lights on during the day and it does get warm in the store.
3 stars.

I purchased two lamps here for two bathrooms I’m getting remodeled. Lamps Plus has a very large selection of everything in the store. I checked out Home Depot and Lowes for lamps first and while they were considerably cheaper, they seemed to have pretty much the same types of lamps and selections. Lamps Plus did have a wider range of styles available in the store to look at and online they have a ton more.
The lamps I ultimately decided on were the polished chrome version of one of the lamps they carried in the store. I ordered them on Sunday just before closing and picked them up the following Sunday. One of the glass lamp covers was broken but a quick call to the store and they ordered me a replacement.
I think the only negative experience I had was the fact that I didn’t realize the chrome lamp came with a different style of glass cover for the bulbs. That’s my own darn fault though for not reading the product description more closely but ultimately I decided it wasn’t worth spending an extra $ 80 to have them special order the glass I was expecting.
I should point out that lamps here aren’t cheap. I paid $ 200 for each lamp and had I purchased something from Home Depot it might have cost half that, but they didn’t have the selection I wanted. They do have a program now where if you sign up for their membership you’ll get a free one year warranty on your purchases.