Old Navy

Bright and clean store, always great to pick up some workout clothes when on sale. Workers are friendly, and I like how the fitting room is right in the middle.

This one is horrible they’re lines are always so damn slow and long they take forever !!

This location has a much wider selection since they reopened. The service has gotten much better also. I came in a few weeks ago and sales girl, Jess, was extremely helpful in helping me pick out some items for my vacation. Thank you!

The new remodeled Old Navy looks so much better now! Things no longer feel cramped and everything looks more organized! With the new look, everything looks put together and evenly split between the men, women, children’s, clearance, and athletic wear sections.
Old Navy always has decent sales especially for their winter holiday sales! Annually, the sales would go from 50−60% off which is great! The material of the clothes are not bad and the jeans are good quality. I always love coming here during their sales and it’s a great place for Christmas shopping too. But, smaller sizes run out fast but that’s called for.
What I don’t like are the long lines and the slow cashiers. Whenever I come here, cashiers take 10 minutes per person and have conversations with their coworkers which makes the wait unbearable. The workers are nice though. You also get 15% your purchase when opening a Old Navy card!

I used to dislike this Old Navy because the line was always long due to fewer cashiers worked at the cash register. Sales people seemed to not know where everything was. Sales or clearance areas were always a mess. However, my experience during my last visit on September 5^th totally changed my rating of this store from 2 to 4 stars. The cashier, Lisa Marie, was extremely helpful & processed my return without hassle. She then, helped me locating another size @ another store by calling around different stores. She’s so patient & determined to help me finding the blouse. She had good work ethic. She did what a sales person would do by helping her customers. Even she didn’t know how to process a charge send, she asked the store manager, Jennifer, to take over & continue to help me. Jennifer was very friendly & took over the phone without any complain. She asked the other Old Navy store to send the item to my house without charging waived as a compliment because online store sent me the wrong size. When the line was getting long, I noticed the cashier called for backup to open more registers. I hope the store will keep up the good work in their excellent customer service. Thanks again Lisa Marie & Jennifer for locating the blouse. I love it!!!

I put some jeans on hold, no one could find them. The store is unorganized, going through some remodel or something. The main complaint is I have been in line now for 15 minutes and I am not half way there. There are no joke about 50 ppl in line and two registers operating. All the while the managers and other employees all around. I get you need employees on the floor, but the dire need is at the register. Clearly management and staffing is lacking here. You know it’s back to school shopping season right? If they didn’t have specific jeans I need for work I would not recommend coming here.

I don’t hate the store or the merchandise but i do dislike the «manager» Jennifer. Ok so my sister walked up to the register with 3 items. And according to her they where all the wrong prize. Really? She embarrassed us in front of the whole store we told her many of times that we grabbed this items from the clearance section and she didn’t even bother to go check her self she was so unprofessional. I still go because I love the clothes and the prices. But she was sooooo rude.

Love this store!!! It’s my favorite Old Navy. Good stuff, good prices, great customer service.

For some reason this store just seems depressing.

I use to live near Oakridge so I loved stopped by Old Navy weekly. Came here today to use my rewards and it was maybe 10 min after they opened. It was early so there was no crowd, which is always a plus.
Looked around and grabbed some shirts for me and the boys. Everything was neatly organized and staff were all on the floor restocking items for the day. I was looking for a couple of the items and the staff were all very helpful when I needed them.
Once I was ready to check out, there was no wait, so the cashier rang me up right away. He was very friendly and quick.
There was one item I decided to put back, but I didn’t realize that he had charged me for it. I looked in the bag after I came home and noticed on the receipt that I was charged for the pants that I had him put back. I called the store immediately and the girl that picked up the phone said that I had to come back in the store. I said that wasn’t possible right now. She said I had 90 days, I told her I can’t just come back in a week and bring a receipt without an item. She said she would transfer me to the manager.
The manager came on the phone and I explained to her what happened. She was very apologetic and said that she would refund me the item. She was polite and efficient, it took her 2 minutes to finish everything and apologized again. Great customer service, this is why I love Old Navy!

I just moved to the Southside of San Jose and not knowing what stores surrounded Me I found out there was an Old Navy in Oakridge Mall! So convenient because I was originally driving all the way to Westgate Mall to shop. Anyways! I bought a bathing suit June 18^th and didn’t use it after all when I went to the beach and lost my receipt! I went to the location in hopes to still get my money back and Jonathan reassured me that he could locate my purchase on the card that I paid on. So he ran my card and found my receipt! Talk about convenient and great customer service! Another thing is, Jonathan was 100% friendly and so helpful. I was supposed to get refunded all my money back on my card instead he made it more easier on me and refunded me CASH which I needed so much! I love this location not only for its convenience but It’s customer service!!! Thank you Jonathan you deserve a promotion and ALL Old Navys could use you! I will shop here just to be treated right by this store :)

Great old navy! Even though it smells like they have a kazilion rubber balls here (very weird).
I feel like they have a little bit of everything in this shop which is great as you never feel like you should be going somewhere else to get your stuff.
So well stocked, nice lay out, clean and great for kids clothes. Nice staff too (I mean one of the guys — as in a dude — here managed to find me the perfect maternity pants… on sale… I mean seriously! :))
The only downside is that the lines are always so freaking long. Especially on the weekend. The cash register people are not slow or anything, they just have a lot of people to deal with but it is a bit of a buzz kill.

This is a nice store to shop at, the lines move fast. I have to recognize Brennan or Brandon… sorry I forgot exactly I wrote it down and lost the paper, anyway he was fantastic!!! Very kind and helpful! Thank you!

Nice place to go for Jeans or Sweaters. Store is clean, normally well organized, unless its Thanksgiving Black Friday when apparel items are all across the floor.
Good sale items from time to time, staff is helpful. This store also participates in the Shopkick app, so you can score points toward a gift card.
4 stars.

The store is clean, well organized, it’s easy to access the clothes, the changing rooms are large (yeah the lighting is heinous but that’s true everywhere). The bathroom is clean.
The clothes are hit or miss. I’ve had some wonderful clothes that lasted me YEARS and others that only lasted me a month or two before holes started to show up.
The people they hire are always really nice, helpful and don’t mind digging around to find something you like in your size. They’re around but not in your face.

This is my favorite Old Navy store. They are always fully stocked compared to other Old Navy locations. This Labor Day weekend the whole store is 30% off! It was time to stock up on my son’s clothes! This is the ONLY brand that the jeans fit my son perfect! This review lost one star because no matter what day it is, there is always a long line here and it’s not because of t being busy but because there are not enough sales associates ringing people up.

Has anyone ever been underwhelmed while shopping at Old Navy? Just kidding.
I don’t usually shop at Old Navy unless it’s for cheap summer dresses and even cheaper flip-​flops.
I came in for some back to school shopping for my son. I’m glad I did!
I was able to buy jeans for my son at $ 10 a pair! I grabbed him about 3 pairs from here and a few shirts. I was able to swoop up a Skylanders shirt for him! It’s like hitting up each store at Oakridge mall and collecting Skylanders as a hobby for my 6 year old. I even paid regular price $ 29 for a Justice League sweater because I saved so much shopping here. (Not to mention, sweater for myself too! It says «Heart and Soul»)
Old Navy wasn’t crazy crowded like the holidays, parents aren’t aggressive. It seems to me that they were watching what other parents were buying for their kids and grabbing the same thing. LOL peer pressure and all.
Fitting room had a lady attending there, she wasn’t pushy about which stall to try our clothes in being that I had 2 kids with me, my son and my niece. Down side, usually I get someone to get another pair of pants if it’s the wrong size, I wasn’t offered this service, nor was she able to get someone for us. My fault, I should have grabbed two sizes for my son to try on.
Only 2 registers were open, but they did manage to pop a third one up as we were waiting in line.
I got me a $ 25 off coupon to spend the first week of September since I spent $ 96 on 2 sweaters, a legging, 2 shirts, and 3 pairs of jeans. Not too shabby!
*** It would be nice if Old Navy didn’t have like ¼ of the store full of girls clothing where I had to hunt on?! … I don’t have a daughter, I just know It’s hard to find clothes for my son because of limit in options. Once the sizes are out, I have to go to a different store.

Came here after lunch with a friend to find a couple of pairs of shorts. Parking at this mall is a pain. It is better to park in one of the garages. This Old Navy had plenty of inexpensive merchandise to look through. I figured out which size fit me in the fitting room and found my shorts very quickly. There was a bit of a line at the fitting room because of the crowd. The shorts I purchased were only $ 10 each. My friend got a couple of tops and spent about the same amount that I did.

Old Navy is in Oakridge Mall shopping center. Its best to park behind Target on Thornwood Dr side as it is just a short walk from there. It is between Macys and Target, but nearer to Target.
Store is always well lit, airy and they carry a lot of merchandise. I normally buy fleece jackets for the kids, gloves or sweaters. Pricing is good.
On Black Friday they always run interesting doorbusters, like a free Mario Wii U game if you spend $ 40. But, I rather avoid the crowds and there is always something else you really need.
Staff is friendly, knowledgeable, friendly and willing to help. 4 stars

Staff is helpful, the store location is always clean. I am always able to find items here, if it is a shirt to pants to shorts you can find it here.