MAC Cosmetics

I have been to this MAC store couple of times.
It’s extremely crowded most of the times.
On one of my visits, I wanted to try MAC foundations and compact, since I was using other brands. A lady (I forgot her name) was very friendly and patient.
She did complete make up on my face starting with primer, foundation, concealer, compact, eye liner and setting spray and I was recommended to buy all!
I bought only 3 products among all and ended up spending 100 $!
When I started using compact from next week, I realized the compact powder given to me was darker than my skin tone. It was just looking awful. I was so disappointed. How can the professionals go wrong in selecting shades based on the skin color?
And she recommended me MAC oil control lotion since I have extremely oily skin. That product also never worked for me. Waste of 75 $ for these 2 products!
I don’t think I will visit here again.

The worst customer service! I browsed products while i waited patiently for anyone to help. Finally someone noticed i needed help she said she would finish applying makeup with one customer ring her up and then she would help. So i waited for her, she apparently forgot about me because she walked over to her other coworkers who were busy talking to each other instead of helping customers. Will never return to this mac location!!!

This review is for make up artist, PJ.
PJ noticed I needed help and offered to assist me with a color match. After still feeling iffy about which foundation I wanted to purchase, he asked me if I wanted to do a face-​demo (full application of the product). He showed me which products would go well with my skin including primers, water-​sprays, and finishing powders. I was very pleased with his knowledge. I loved the products he applied on me, and ended up getting most of them.
He was very friendly and helpful. In my opinion, he went above and beyond to make my experience at Mac a great one. And he achieved. I will be back again because of him!

SO, I bought my first pair of lashes this past week because I have a wedding to attend this weekend (and just to add, I’ve been wanting to try them anyways :) so, I went to Macy’s picked up some cute lashes, and for the life of me I could not get it right. I had only used the right lash and so I came down to the MAC store inside of Oakridge and I asked for help, I showed her my brand new packaged and that I hadn’t even touched the left side, and she“had to check with management” because it wasn’t «sanitary,» WTH! are you serious!!! I FRKN just bought a pair of MAC lashes, and I’m asking a MAC girl for help! It’s not like I took a pair of target lashes and asked for help… Are you serious! Soooooooo, after she asked her manager” she just couldn’t touch my face, or the lashes for sanitary reasons”… NOT GOOD MAC!!! I expected high customer service from you guys, was way let down :/

The first time i came here i didn’t ask for any help since i knew what i wanted to get already. I was in and out quickly, no wait or anything.
But after trying out the products i realized how bad it was on me (i guess the youtube rave about them were not suited for me) so i decided to come back. Normally I would have just returned it and that’s that since i’m not crazy about MAC but since I got a gift card for Christmas i had to use it for something.
SHOUT OUT TO PAM. SHE IS THE NICEST, MOST HELPFUL & CHEERFUL MAC WORKER I HAVE EVER COME ACROSS. She was so nice to help me choose out shades and was super patient. I loved her vibe, i actually felt welcomed for once and not a bother (even though i apologized to her for being a burden a couple of times). She didn’t mind at all and was always happy to help. I left the store so happy with what i got. THANK YOU PAM! :)

Love this location because it’s less crowded than other stores. Luckily I’ve never had to wait long, or stand in line.
*Crystal is super sweet and helpful. She always remembers me, and at my last trip reminded me of an item I always stock up on :)

Hello Unilocalers,
First of all, this is my first Unilocal review and I never wrote a review ever in my life. I initially went to MAC to return products that did not match my face at all. So disappointing… However, the coolest, awesome, funny, down to earth, rock star chick changed my life. Seriously. I know it sounds crazy because we are talking about someone who applied make up on me. But the way how she took her time and her willingness and engagement was on point. She was just on point all around. Right when I got home, I told all my roommates about her. She is just so awesome. She positively impacted my life. I’ve been using MAC for the past 8 years and she introduced me to this unknown color «Studio Fix Fluid C4.5». WTH, right?! The fact how she showed me this color that perfectly matches my skin and also finished it up with eyeshadows definitely is the best customer service I ever had in a MAC store. Honestly, she TOPS all MAC associate that helped me over the years. Sadly, she only works whenever she is not working at her Hair Salon so I suggest you follow her on INSTA (MichelleAzizi) because she has her number on her page lol. She showed me great techniques, but honestly I forgot half of what she said. The only thing I remember is her awesomeness, apples, and B-​A-​N-​A-​N-​A-​S, ZZZzzzzss, powered on your lips, and rock n roll (if you only understood what I was talking about). My computer is about to die so I cannot say more. Life changer.

The workers can make more of an effort to communicate with the customers.
I went there about a week ago on a Thursday and it wasn’t too busy only about 4 ppl browsing (including myself), maybe it felt busy b/​c there were only 2 workers at the time and one was stuck doing somebody else’s make up. Idk if it’s scheduled but if you have an appointment for a complete makeup session you would think they would add another worker, since he/​she will be attending to that one customer. Anywaysssss ! I didn’t get greeted at the door (no biggie). I really needed someone to help me pick my color for a concealer. I stood there in front of the concealers waiting for someone to help me. But like I said one of the workers was stuck with the other customer doing a complete makeup session. the other worker was talking to another customer, so I wait my turn. And after like 15 minutes I finally got her attention.
She told me what color would go perfect as a concealer but they couldn’t find a tester so she said she would find it and be back. After about 5 minutes she finally came back and told me to sit on the chair and she would apply it. So I did end up liking the color she applied at the moment (with all those bright ass lights) I looked flawless, so I thought I would take it.
I wait what feels like 10 minutes in front of the register to buy the concealer. Nobody is even looking at me ! I asked the worker if I can just purchase it and she said I’ll be right there. Anywho ! I purchase it. Expecting it to be the the color she initially said would fit my color.
The next day i applied it and it looked so yellowish ! Not even close to what it looked like at the MAC store when she applied it. I looked at the numbers of the concealer and she gave me the wrong one ! Idk how or why but she DID !
I returned to the store to get a refund and no surprise the workers are just there ! Not saying hi not interacting. I just asked for a refund and she said «okay» and that was the only word that came out her mouth ! No «thank you» or «wanna try a different color on?» NOTHING !
They need to work on their customer service !

About a month ago I went into the store to pick I up some product before my trip to Florida. I waked around for awhile without anyone acknowledging my presence and right when I was was going to leave (very frustrated) Nydia came to save the day. She was my saving grace. She apologized and encouraged me to stay. Not only did she pay close attention to what I wanted, she also applied applied the make up for me which is really rare at MAC now a days. After having a bad day she mad my feel beautiful and important. Afterward she let me know what days she worked and told me she would personally take care of my next time. I will define let be going back to this MAC store. She sold me thanks Nydia

Should have know better (reading the reviews) walked in and waited forever to be helped, even though there was a girl behind the counter doing nothing. Eventually someone came to help and got me what I wanted. 3 stars because the lipstick and lip liner I bought are amazing, 0 stars for customer service.

I initially went to Oakridge on my lunch break to get my usual Nars blush in Torrid; but unfortunately they were out and no one at Sephora paid me any attention (which is unusual at that location) so i decided to take a stroll over to MAC to look for a mascara i’d been wanting to try.
A sweet girl by the name of Zoe greeted me as soon as i walked in, i explained to her that i had come in for mascara but really NEEDED blush; something as close to Torrid as possible. So i showed her the peach/​coral blush and she walked me over to their selection and chose a few for me to see. I ended up choosing PeachTwist. She then asked me if i always used a shimmery blush; which i do because i don’t really wear eye makeup with the exception of mascara and eyeliner. She then recommended their Mineralize Blush which is a bit more matte. Also picked up some mascara!
About $ 80 later I walked out; extremely happy.
Zoe didn’t ring me up so i made it a point to go over to her before i left and let her know that i really appreciated her help and her time :)
Go see Zoe!

Noelle’s Unilocal Notebook 2015
Came here to the MAC makeup shop to pick up some makeup for myself, grandma and mom. Leanne was the MAC makeup artist that helped me. She made my shopping experience a breeze. I told her what I was looking for and she was able to find the items needed. I inquired about blush because I needed a new color and she was helpful in finding me a nice color and applied it to my cheeks.
If you buy a palate of blushes that’s when the MAC discounts apply. I don’t wear that much makeup and being pressed for time, I wouldn’t be able to make quick selections. If you purchase blush– save seven containers and you get a free lip gloss.
The entire shop is clean and well organized. I love MAC makeup– the eye shadow, lip glaze, blushes and most importantly their makeup removal wipes and their cleaners for their makeup brushes. So happy they’ve opened opened up shop in Westfield Oakridge.
Noelle’s Notes
Great selection of MAC Makeup
Good customer service

Damn I look good! Lol!
The hunt of where to get my makeup done for this wedding I’m going to be Maid of Honor in is officially over! I went to two different makeup artists that specialize in wedding makeup and both those paid trials, I left unhappy.
I decided to try MAC out. I called and made an appointment at 10:00am. I got there at 10:00am sharp and Krystal the store manager greeted me and was all ready for me! First off, Krystal’s makeup on herself was flawless which made me have positive vibes already that my makeup would be too. The excitement was real!
On top of getting my makeup done, I also wanted to learn how she does my makeup hoping to use the things I learned in my everyday makeup. I explained that to Krystal and she was totally down to explain everything she does to me! I told her that I’m not an expert with makeup and I stick to browns and probably only do my makeup 4 different ways which really those 4 different ways all look the same! Haha! I told her I would still like to stick to the browns but am willing to go outside the box a LITTLE.
The magic begins… she started off with asking what type of skin I have in order for her to pick out the right moisturizer and foundation (this was a plus already because the last two makeup artists never asked me those type of questions which means they didn’t customize the makeup they did on me to fit me and my skin type). She matched me PERFECT to a great feeling BB crème. She then taught me how to contour my face with bronzer, blush and this gold highlighting shimmer stuff (excuse that I don’t know all the makeup terminologies). When I say taught, I really mean hands on taught. She would do one side of my face and I would try doing the exact same thing on the other side of my face. I told her that I wanted my lipstick color to be like the mauve matte color that Kylie Jenner wears. She explained that it would look different on me because I have a darker skin tone and she will find the closest thing to that look that will go good with my skin color. And of course Krystal succeeded on that as well! She’s bomb!!! The last thing I told her was that I wanted fake eyelashes and I wanted eyelashes that would make my lashes full and natural looking. Keep in mind I have only worn fake eyelashes three times in my life and wasn’t a fan. Krystal said she knows exactly which ones to put on me. She put them on me and before I looked in the mirror she said I would be obsessed. OBSESSED I was! They looked so good on me and made me interested in wearing fake eyelashes more often! Thank you Krystal for today! It was so much fun and I learned so much and I am so relieved that I found where to go to get my makeup done for all my future special occasions!
P. S. I left this store buying like 10 plus things that I fell in love that Krystal used on me!

Jyoung did an amazing job today!!! My makeup was on set and this girl people was doing the job of five people. She was attentive yet handling everything on the floor. From helping customers to ringing people up to making me look utterly fabulous. This review is fr the new Mac store in oak ridge. Mac needs to give this wonderfully talented women a raise! Thanks for the bomb make up look

First time coming here today. The staff were really nice but they help with many customers so it took awhile for me to get a color match and other stuff that I wanted. I didn’t mind that. I was so excited to purchase my 1^st mac products until I got home and open my studio fix powder… the powder was broken. I am so mad and dissappointed. I didn’t notice until I got home that I have received a broken Mac powder. Now I have to exchange it, was looking forward to using it for tomorrow’s event…

This is the first MAC store where the employees are super patient and helpful. We came by on a whim to try out some bridal make up and ended up getting a mini tutorial on a bunch of items. The bride’s make up was perfect, make up was purchased and I even found some lipsticks. Despite doing my friend’s make-​up, the employee made time to help others with samples and quick tips. Will be back!

I’m so glad they finally added a MAC store in Oakridge mall.
This is a nice location, with easy access from the target entrance, the theater/​food court entrance, or you can cut thru Cheesecake Factory or Forever 21.
I’ve only been in here a few times, to pick up my usual needs. They’re usually busy, which is good for business… But even when they’re busy I’ve never felt «ignored». Someone has always gotten to me when they could.
They are really good about getting me what I need, always asking if I need anything additional, and the girls have made some good suggestions to my shade choices that I really like.
This is a great location!

This review is long over due! I came in for my birthday November 25, 2014 as a walk in, I had nothing better to do then of course get pampered and get my make up done!
J was my make up artist, she did such a great job with everything & did my Make up just as I wanted it! I don’t understand how there could be bad reviews of her she’s one of the friendliest staff there! And so is everyone else! Always greet people and say hello, of course they are unable to attend to everyone at once but eventually they will get to you!!! I love this Mac store and I will keep coming here to see J

About time Oakridge finally obtained a legit MAC store. For years, I was going with my friend to the MAC counter in Macy*s, which just wasn’t enough. Now they have a store located close to the Cheesecake Factory.
My minus star is for the girl making me feel so horrible about myself. She didn’t have her lady skills down on how to make us… Hello? fellow ladies feel good about ourselves. I left feeling sad about the eyeshadow I had applied earlier that day and if my teeth where white enough? Girl!!! *snaps and a half*

I love makeup and I especially loooooove MAC! As a makeup artist, I was super thrilled when I heard a MAC store was opening close to my home :)
Pros:
Friendly, helpful and knowledgable staff
Well organized
Esthetically pleasing
Cons:
Really small compared to the VF store
Understaffed
Overall, it was really nice just really small. But I’ll definitely be back!