Planned Parenthood

I’ve gone to this location for the last couple years. The staff that work at this facility are really friendly and have always answered any of my questions.

I was hesitated after reading all the negative reviews for this PPH location but I’m glad that I booked my appointment here. My experience was very great. I think they did a really good job for being understaffed and with all of the budget cut.
Came in today for several examinations/​birth control shot, etc. The waiting time wasn’t so long. The doctor/​nurse/​medical assistant that I met were helpful and informative.
I don’t have insurance at this time and was expecting to pay more than 100 bucks for the visit, but i ended up paying only 15 $ for my urinary infection and none for my shot/​pelvic exam/​medication. I’d recommend this location for anyone.

Service was a joke. I don’t care to write reviews on Unilocal but I feel obligated to after today.
Typically I go to the Concord Planned Parenthood and they’ve never charged me for service. Granted, I didn’t have insurance at the time. I understand that I switched clinics and should be paying for service but before taking the client in, fees should be brought to the client’s awareness. I was totally unaware of price.
Anyway. I would’ve been fine with them not being informative and letting me go, but the blonde nurse… I’ve never encountered such shitty service in my life. I’m appalled at her rudeness.
Right when I walked in, she didn’t crack a smile or greet me, rushed through questions but in a manner that displayed impatience. I have no idea who she is and she has no idea who I am. Perhaps she had a bad day; I gave her the benefit of doubt initially. Although, I felt very uncomfortable I tried not to take it personal.
But after consulting me on price, she goes on to shame me for voiding the service and deciding to wait for my insurance to come in. Rolled her eyes and said «what a waste.» In my head, all I thought was «you must be joking.»
Learn to handle customer situations. Especially in a health care sector when people are coming in with sensitive situations. I’m extremely disappointed in the quality of service at this clinic. I had planned to come back after my insurance was in, but hell no. Not after getting a glimpse of this place entails. Save yourself some time, and go else where. Seriously. And Planned Parenthood. Please find a way to filter out these people before you have more problems than you have to deal with now.

Said they were opened til 3 on Saturday but when I tried to pull on the door, it was locked… wtf.

I finally decided to go in for the first time to get some tests done, get examined and ask some questions. I was pretty nervous going in but the staff was very helpful and made the process easy.
Crystal is the doctor that examined me today. She was very professional and definitely knew what she was doing which made me feel comfortable during the actual examination.
I don’t have any insurance which is why I avoided going in to get tested for so long. I didn’t think I would be able to afford the costs. But in the end I didn’t have to pay anything. I filled out some paperwork and I got a green card.
I don’t know if I was lucky but I was able to make an appointment online a couple hours in advance and get looked at the same day. The website is super well programmed and is mobile friendly. I created an account and booked my appointment all on my iPhone. I would recommend going in to get yourself tested and checked out. Make an appointment!

GO ANYWHERE ELSE BUT HERE
Went in today to get an EMERGENCY prescription (not Plan B, my usual Rx) because they are so incompetent that they cannot work with your health insurance to have your Rx sent through mail, despite being called by me and my health insurance multiple times because I am leaving the COUNTRY FOR A YEAR. They have refused multiple times to do the simplest of tasks (such as faxing a form I have given permission for them to send), and today I finally got off from work early enough to go in person and they were CLOSED. And mind you, this was during normal business hours! Thanks to them, I now have no medicine and leave Wednesday. There is literally nothing I can do about it, so this is the best I can do. BEWARE
Also, the phone number listed is not actually tied to the location, they answer calls for this location, but none of the operators work at this location. For example, I called them while banging at the closed doors at 4:30, and the girl on the phone said «Which location is this for? Ohhhh yeah I see. Yeah they closed like, at 3:30».
Side note: this is why we cannot defund PP, this should demonstrate why we need MORE funding if anything. I’ll get off my soapbox now.

I should have never gone to this clinic and stuck with the one on Alum Rock. They are always so helpful and never have wasted my time. They let me know in advance if they are booked without any problems. But the on Blossom Hill are just money greedy people. They tried to charge me for a visit and a shot when I told them I had no health insurance and they said that it would be waived in the beginning. Honestly the reputation of being helpful and honest has lost all credibility. They don’t care to help you and none are really professionals if they have lied to people before saying they aren’t pregnant at the time and then they show up saying they are. The integrity of this place is a joke. I wish I could say just fire the staff and hire those that actually know what they are doing and believe in helping those that need it, instead of taking advantage of people. I will not be returning to this location.

The staff is very helpful/​friendly and have a lot of patience. Great Customer Service! The Gilroy one is closer to me but I’d rather drive to this one.

Very helpful place. I recently moved to the area and was glad to find this one nearby.

Let me rewind to April of 30^th of last year which was the last time I visited this clinic. I came in to get on birth control. It was a walk in and they saw me shortly. I wanted the implant. They asked me when the last time I had unprotected sex was, I said a few days ago. They still had me pee for a pregnancy test though which would only tell me if I’m pregnant if I’m at least two weeks.(they didn’t tell me this at this visit).
they told me I wasn’t pregnant and put the bc in my arm then and there. (But I still could have been preg.) That next month I never got my period but I knew that this bc was gonna take my period away so I didn’t think anything of it. For some people it goes away right away like some of my friends, for others it goes away gradually over months.
Then when I was 4 months pregnant I find out that I am. and I ended up having to keep her. There’s a lot more to that story but I’ll leave it at that. And along that four months I had no pregnancy symptoms what so ever, and it took four months for me to even start showing. I was 5’1, 96 pounds.
Even though I’m blessed to have her now, I was 19 and not ready for any kids.
They could have told me to come back in a couple weeks to follow up and make sure I’m still not pregnant, or told me I had to wait to get the implant after two weeks of protected sex and then come back.
I had no idea at the time that either of these two options should have taken place. shouldn’t it be the doctors responsibility to tell me that kind of stuff? I was naïve. They’re the doctors. Not me.
Fast forward to my appointment today.
I made this appt. when I came in LAST week and they weren’t taking in anymore walk-​ins, which is fine. They asked me what the appt. was for, I tell them to get back on bc. So I come in today, appt., on time. Halfway through my appt., after the pregnancy test results come back, and after all these questions on the computer I had to answer, she asks me what kind of bc I want. I tell her implant. She tells me I can’t do that today cause I was supposed to go through a diff entrance for that specific one so id have to make a new appt. and now that side is full ARE YOU KIDDING ME!!! Shouldn’t they have asked me in the first dam place if they knew for specific ones I had to go to a diff place?! What was the point in making this appt if I didn’t even get crap done.
Also they told me that if I want bc, I had to have two full weeks of protected sex, again, which they didn’t tell me in the beginning! So now I have to come a third time to get one thing i want. So unprofessional and a waste of my time and gas. All this could be been prevented. couldnt the front desk lady gave me those kind of directions and asked me what kind of bc I was planning on getting? Is it really that hard? I literally went to an appt today for NOTHING at all. When I was making my appt and she asked me what it was for, she should have said ‘ok make sure you’ve had at least two weeks of protected sex, when was the last time you had unprotected that way we can schedule you in at the appropriate time.’ But no. One star for a waste of my time.
Also, why were they telling me that the test can detect if I’m at least two weeks along.
What happened last April then? Cause apparently I was a full MONTH along and they told me I WASNT. It’s because of this clinic I now have a child

Normally they are very quick and efficient. I understand they are nonprofit and here to help but I do know that they pay employees as its stated In the small exam room (there is only 1 – 2 real exam room the rest is a desk with 2 chairs and computer in the room) and bathroom doors. I had to wait 15 minutes for the receptionists to stop talking to remember to print out my paperwork. Guessing multitasking is not part of the hiring requirement here. Seriously we shouldn’t have to hear about your work lunch and plans, I could care less. The nurses here aren’t special, this location is small and nothing compared to the large clean san Ramon location that I used to go to before I moved to San Jose. I will probably end up going to a different location where they care to get you in and out fast.
Edited Note: This visit was actually my second visit within a week. I had scheduled an appointment a week prior because the nurse who I saw three months ago said this was the date to come in. I come in and the nurse says I can’t get the shot yet, the nurse gave you the right date but I can’t get the shot. I’m like why, she has no real answer. I come back in a week and then had this even worse experience. I do not like to hear about workers personal lives, I want to get in and out and make my donation.

I wish i could give them NO stars! They lie to you about what’s really going in in you body, causing me and others to make bad choices that are later regretted when you see what a baby inside REALLY looks like; beating heart and all. Don’t be fooled into thinking it’s just «tissue». You could regret this forever. Try going to places like Real Options, something I wish I’d done. =(

This review is for Dr. Leslie. It was my first time here, I was having bad pains and so my boyfriend took me here for a walk in apt. Although we came when they first opened people that already had apts went first so we were waiting for a while until finally the nice older Mexican lady at the desk told me she can schedule me for 2:30 thank god. Came back and it was kinda busy but not as busy as the alum rock and Alvin center one and Dr. Leslie was my doctor for that day. Although it was super busy he stopped by my room to say sorry he would be in soon after he’s done with another patient ahead of me. During my check up he was very friendly, didn’t try to rush me out like all the other doctors, was very understanding and actually seem concerned. He answered all my questions and gave me a prescription and also medication on the spot so I would feel better. One of the best doctors I have ever encountered. One disappointment was the young Mexican girl at the receptionist desk was rude, she kinda ignored me, didn’t make eye contact, when I told her I need a copy of my result she look super annoyed, made me wait very long, kept the window closed and after waiting 10 minutes just for them to make a copy of my results I asked if its almost done and she told me to have a seat, very rude I wish I got her name.

This is got to be the worst place ive ever been to. One doctor in this whole clinic. Then they forget to send my blood pressure meds to the pharmacy. No direct number to call if any questions. Im sorry but i will never go back here again…

Second time back. Still really great care– busy busy but once you get in, smooth sailing?!

I have no complaints about this clinic. They were very helpful to me and other patients. Both my nurse practitioner and medical assistant were very friendly and walked me through my whole procedure, explaining everything. I never felt like they were judgmental or annoyed. I would recommend this location to anyone.

They were very kind and nice to me. I like how they listen and spoke with me on sensitive issues in private. I felt that they carried about me and didn’t pressure me in anyway with any type of views or ideas. They asked me what I needed and gave me my options. I have been going here for 33 years. Thank God for PPH!

Super friendly and helpful staff here. Sliding scale fees. Not a long wait if you can go at mid-​day early in the week. My appointment was completed in under an hour.
Easy on and off the freeway and plenty of parking.

This planned parenthood has treated me so well for the past 2 years I have been here!
The staff is knowledgeable in what they do. The nurses are very understanding about everything. During every visit, the nurse would always make me feel so comfortable! I never felt awkward about anything. If you get Sally, she’s AWESOME!!!
Btw, planned parenthood isn’t just for birth control or abortions, they deal with other medical issues as well.

I’ve been very impressed with the care I get at Planned Parenthood. In fact, I prefer coming here over my PCP. Yes, the expense has something to do with that. But I’ve gone to doctor’s offices before (with an appointment) and sat waiting for an hour and a half and gotten crappy care. I’ve been to PP a handful of times now and I don’t think my wait has EVER been that long, even when I don’t have an appointment.
The staff is friendly and nonjudgmental, yet informative. I feel respected, and while opinions vary, I don’t feel I’ve ever been misled to do things a different way. They respect my choice of birth control, while the doctors elsewhere push hormones. I feel like I’m treated as a human, and cared for.
I went in one time not feeling so well. The staff noticed my water was empty and offered to refill it for me. They answer my questions and fulfill my requests when they’re able. I had an appointment this morning; I sat for maybe 5 minutes and was in and out entirely in under 50 minutes. This isn’t your standard overloaded clinic. the staff keeps a smile on their face.
AND — in case you didn’t know — Planned Parenthood handles general medical issues, not just birth control related issues. It’s close, it’s cheap, it’s quality care. this is my first stop location when feeling ill or for my regular checkups.