Goodwill

What the heck??? Prices are ridiculously high here. Shockingly! What happened to non profit. They are more expensive than Walmart. Will never go back.

I love browsing at Goodwill stores… I have fun just looking at all of the items and usually find some small treasure to buy. Yesterday, after shopping around I brought my four items to the register. 3 desk organizers for $ 1.59 each and 1 basket for .99. The clerk looked at the basket and said there is no price on this? I said it is right on the top edge… she looked at it and said «this isn’t the right price» looking at me as if I had done something to the price label… I told her that was the price that was on the basket… she replied” well this isn’t the right price BUT I will go ahead and scan it for you at the price this time”…Really. I am not looking to rip off Goodwill… I shop there and I donate all the time… I was really bothered by this. I think that this woman was not a very good representative of Goodwill at all. I just looked up the price of this basket New and it is $ 2.49 brand new! I don’t know how much she wanted to get for this… but…

Went to buy a bike from a family member that needed one. Though okay it should be a reasonable price (20-​maybe 50)
They had one really old mountain bike. Really bad shape. Go to check the price tag. $ 79.99 lol. This place is a rip off. It’s for profit ways have gotten so out of line it’s funny. I went to Walmart and bought a brand new Men’s 26in mountain bike for $ 74.99
This is why I only shop at savers (they didn’t have any bikes this time, but never seen one more than 12 bucks) I will never step foot in a Goodwill again.
I’d also advise all people who donate to donate at Savers. It’s right up the road and they actually price things not for profit so low income can actually afford the used good you donate.

On occasion I like to head to thrift shops to search for antiques, and old pieces of art. Typically when I go to this particular Goodwill, my experience is neutral — not rude, but certainly nothing to write home about. I went this weekend, and my opinion of neutrality dropped right into the trash thanks to the poor customer service and rude attitude of a cashier named Maria (late middle age or older, short curly black hair, 5′-5’2 working on 8÷22÷15).
My mom and I found a couple of ceramic items that she wanted for an art project. We got in line, and Maria was assisting another shopper. She was assisting the shopper one of the cash registers to the right of the line cue. Naturally we stepped to the right and behind the customer she was assisting. Another customer steps behind us at this time, as she was ready to check out too. After about 30sec. Maria goes to the left bank of registers and starts ringing up the customer she was assisting. A new customer approached the right side of the registers and began waiting in line. Maria looked up, and clearly saw this. We moved to the right side where she was. Rather than ring us up, and then take the lady behind us… she proceeds to ring up the customer that had gotten in line long after we had already been waiting. As if this wasn’t rude enough, when we get to the register, Maria states that someone needs to do a price check for our items and asks us to step out of line so that she could ring the lady behind us up. We agreed. The lady behind us politely stated «I’ll need a price check too because one of my items doesn’t have a tag.» Maria proceeds to ring her up, and give her the item for the same price of a different item she had. Seeing this, I asked if we could also get the two small vases my mom picked out for the same price as she stated on would be $ 0.99. Both cases were the same size, and both had a small design painted on them. «No. We need a price check» I responded, «but the lady behind us just got her similar items for the same price.»
We ended up standing there at the end of the register for 5 minutes. We would’ve left, but my mom really liked the items and I wanted her to have them. I wasn’t going to haggle over a dollar or two. Finally a short Latina woman approached the register and said «what?» «They want to know if they can get this for $ 0.99?» «No, they aren’t getting this for $ 0.99, $ 1.99!»
No problem to us.
The way we were handled and treated is the problem. I don’t care where you work or how much you make… everyone deserves to be treated fairly and with respect. I definitely won’t be donating, or returning to this place ever again.
Finally, I really believe Maria has had customer service complaints before, as she had her name tag covered with small pink dots over her first and last name. Clearly she was trying to hide her name so that she wouldn’t be reported. I found her name out because a man that worked there came to the front and asked her a question by name…“Maria, who needs help with furniture?“
Super rude.

I used to frequent this Goodwill for their great selection. They must have gotten a new pricing team or changed their policies because the prices have sky rocketed from their former affordable thrift store average. Most of the items, especially shoes and purses, are in awful shape and the average prices are $ 10-​$ 20 for Walmart brands in poor shape! The dresses are mostly from forever 21 and cost more than what you could find for a new one… Probably won’t shop here again.

I donated here, they were very fast friendly and helpful. I’ve been trying to pair down even more after my move and this will be my go to donation location. A positive experience.

The goodwills are a big disappointment… they get stuff free and mark it way up as though it’s still new. Even if an old price is still on there they only come a few dollars under the old price. What a joke, they are not cheap I am a professional buyer and have been for years and I’ve notice they slowly keep going up over the years however the one on Almaden expy is extremely high even worse than the rest although Santa Theresa Goodwill is getting way up there as well. Your better off going to a Walmart for a better deal or just stick to yard sales…

Always a fan of donating items I no longer use to a better cause. Plus a great way to write off some taxes! Although it was wet and dreary, the employees here were great to work with!

love this place! the home good area is great for everything imaginable, and somehow I keep finding Unicorn items here too YAY! approved.
impressive Halloween items to purchase, brand new items too.
the only downfall is the line is usually hella long. oh well, if you have time to come to goodwill you have time to wait.

This place does sometimes have nice stuff, but the prices are a lot higher than they used to be. Also, it used to be color-​coordinated back in the day and that made it easier to find stuff in colors you want. Now it is by size only and it looks really jumbled. Sometimes, places like Wal-​Mart, Target, CVS and other retail places will donate large amounts of unsold items but usually these are priced even higher than the regular stuff. They layout of the store just looks really outdated and awkward compared with other Goodwill stores, and seems smaller as well. I wouldn’t want to donate anything nice here – I would save that for Discovery Shop!

I was very surprised walking into this Goodwill. It was one of the most organized Goodwills I have ever been in-​everything was labeled and in its right location. It definitely seemed more like a funky department store than a consignment shop. That being said I knew there was going to be some trade-​off for all that organization, and it was definitely reflected in the sticker price. I am frugal by nature and like helping the environment (and my wallet) by buying used items when I can… but there is something about paying almost retail price for a scratched pan that just rubs me the wrong way. I am not sure if inflation is to blame, or it’s Macklemore’s fault, but I really miss the days when it was uncool to shop at thrift stores… at least then I could find a bargain.
That being said the staff was very nice, and it was organized. If you are willing to dig, you can find some deals.

Good selections and really pretty clean with good organization. However — when it comes to checking out to pay — allow 20 minutes minimum if there are four people in line.

I always go to this Goodwill and I ONLY go to this one because it always has neat and new things. The organization and the customer service could use A LOT of improvement. Today I had this dumb broad who appears to be Ethiopian was pissing me off during my transaction today. I had a gift card from there and she told me to slide my card, I slid my card and she talked to me like I was stupid and raised her voice at me and said «WAIT! Let me choose gift card» and that made me mad because she said to slide it. Thennn!!! I had a separate transaction and she took her sweet time scanning my two sodas and did the same crap when I slid my card. After she didn’t wish me a goody day or anything she just had an attitude.
I have found that ALL associates of Goodwill are rude and also lazy. I can’t stand supporting a charitable thrift store that is suppose to bring family’s and communities together but mistreat their community/​customers. I donate to the goodwill a lot and that is the thanks I get for doing so?
The lines are always long and they lack priority on getting people to help us so we can go home. I give this location 3 stars for its convenience in location, & great products but other than that. The customer service is a MINUS one!

I don’t shop at Goodwill. In fact I donate quite a lot of stuff I have in my household as I know there are many thrift shoppers and other shoppers who just can’t afford others even the likes of Wal-​Mart.
Drive-​Up Donations:
If you are the first the one there drive as far as you can to the exit drive way. That way other cars behind you can move up as well. Unload quickly and if you can help put some of the items in their appropriate box areas. If not please tell the attendant on what you have so that the too can move fast.
Donating to Goodwill is a great way for a tax donation but also a great way to help those that are in need or have to start over. I must admit there are some stuff I see donated that are Garage Sale worthy.
As I have mentioned I don’t shop there but if I do, I’ll update this Unilocal Post of my experience.

They have a great selection of household items but a little bit on the pricey side. For the same price you could buy something new at a Ross or TJ Maxx. I didnt visit the clothing side on this trip but it looks like there’s a wide selection as well. Clean store. I like it.

Every year, if not twice a year, my family & I do a spring or deep clean.
If it hasn’t been used or played with it will get donated.
Items will get boxed up or put in a bag to make it easier for the staff to unload or deal with.
The drop off point is directly behind the build and it is 1-​way. Be careful driving back there die to ride drivers and some use that street as a short cut.
The store is well organized!
Clothing here, home items there…
You’d be surprised what they sell and for what price.
I have bought a few items here, and I did negotiate on the item. I didn’t lowball them, I thought they were asking way too much.
Next time you can’t sell that stuff at your garage sale, drop it off here.

Its against California State law to take away an item that is priced lower than what it is supposed to be. Especially at a goodwill? Really?
The cashier Debra did that to me today with some suits I was buying. As a consumer, if you mistaked a price and Im buying them/​/​/​why font I get to buy them at YOUR MARKED price, you should talk to your staff about that. Instead I was humiliated with her crazy, rude behavior as I bought the ones she said I was allowed to buy. Pfft allowed to buy?
Rude and unprofessional. Her & the cashier should get written up for not putting the customer first. Especially since Im patronizing your «non profit».

Fabulous as usual for a Goodwill. If you’re an avid thrifter, you’ve probably noticed that the crowds are definitely picking up as people get savvier about shopping at second hand stores. This one is no exception!
HOWEVER, I’m going to take this opportunity to make a quick detour into counterfeit designer purses, because you will find them in droves at the thrifts. And some of them are made with identical materials but can really be difficult to determine when one is in the store.
Over the years, I’ve found 2 authentic Louis Vuittons and many, many fakes. I’ve found one each of authentic Tori Burch, Miu Miu and Kate Spade bags. There are other names that are less expensive/​less couture, but have been knocked off that I’ve also found at thrifts, all authentic. But when it comes to Coach, Kate Spade, LV, Chanel or Gucci, you are most likely not going to find a «real» bag. The fakes are so well made now, it’s becoming more and more difficult to tell. So educate yourself and know the brand if you shop for designer bags.
I’ve spotted purses that have the total appearance of being what they’re supposed to be, only to handle and inspect them, and realize there was something really «off», be it the materials, the stamping on the tag, the stitching, the craftsmanship, hardware, whatever. Whatever it is/​was, I usually have no problem putting it down and walking away from it.
And I really don’t care if someone carries a fake, as long as they were aware from the get-​go that that was what they were buying. It’s when people sell purses at retail or even for a thrift, for hundreds of dollars when they’re fake that irks me, because someone’s going to walk away, thinking they got an authentic bag, when in fact, they’ve gotten a well-​made replica at a high cost. It’s way, way worse online… at least with Ebay you’ll get buyer protection. Craigslist –you’re taking your chances, big time.
If you do see a bag that looks, feels or has all the hallmarks of a real bag, make sure you know the return policy (if there is one) or that it’s prices low enough that you can live with it if you get home and find out it’s a fake.

For trying to donate 7 bags of good clothes, toys, and shoes, they make the process pretty tough.
Sure, I guess it’s hard to staff a non-​profit, but when I pulled up at the rear, I wasn’t properly processed. There are two big arrows pointing to a door that says «Donate here!» and when i approached that door, two staff were pretty rude telling me to pull in with my car to the other door way down the alley. Fine. As I pulled deeper in, there was no one to be found. I looked back and the staff were gone.
As I waited, no one came out. I pretty much walked in deep in the office, found the lunch room filled with 5 staff and all they could do is direct me outside to wait. Tthe 4 others just ignored me, as they were on ‘break’. Fine. You’re entitled, I get it.
Went back outside for another 5 minutes, finally someone came out — as he came out he was grumbling about things I could not understand about some frustration he was dealing with. Finally, he points to about 10 bins and finally helps me unload some of the bags. He kinda apologizes, but hey, I’m just trying to do a drop off, I wasn’t asking for anything else.
Got my receipt and left.
You have to wonder from such a poor experience, why do I even donate here. I’ll probably hit up another center. I don’t doubt Goodwill does a great service for the community, I know they do. But man, they need to work on personal skills.

Not the best in terms of clothing.
Good books, CDs, games, furniture, and some cool ceramics/​glassware (wine glasses, vases, etc.– some of it pretty colorful!).
Nice folks, too– and open until 9 on Sundays for Halloween costume shopping (at least this Sunday, I’d give them a call and double check to see if they have other extended hours.)
I feel like I’ve been to almost every Goodwill in Silicon Valley! Yikes! Well, apparently it’s actually 9 out of 18 of their locations. Halfway there! :P