Goodwill

This place is a joke when it comes to customer service. The employees act as if they do not want to be there. When asked to use the restroom, they refused to open it because they just mopped. When asked for help, they gave attitude and snide remarks. One guy sarcastically said to me when I wanted to look at something in the display cases that the keys are lost then went about his business and then later asked his coworker to open it for me. If those two things weren’t enough, my husband wanted to test a subwoofer and asked for a trial aux cord. They kept going back and forth on if they had one and the guy (asian descent) did not make an effort to even look. We decided just to check out. To add the icing on the top of the cake, when we were checking out and started putting a few small items on the counter the cashier (same sarcastic guy about the keys) rudely says «can you not like put stuff on here cause im still bagging?» First of all can you not, like, have an attitude and secondly you were bagging one item and there was plenty of space. This guy by far really needs to be retrained (he was of either Caucasian or latino descent– fair skin, black slicked-​back hair and worked the register approximately 4pm on 1÷31÷16) or let go because obviously with his attitude problem he ruins the customer’s experience. Never coming back here. By far the worst Goodwill.

Great Goodwill, great employees, bad manager. I was a first time visitor to this location and was surprised at how good they were, but how bad management was. Staff was really helpful and pleasantly answered questions. At one point I really had to use the bathroom and saw that they had two marked for both men and women so I waited. After a few minutes a customer exited one so I walked in. Before I could close the door, a woman in a Goodwill best ran up and yelled «What are you doing?!» Very confused I looked around before answering, «Uh…using the bathroom?» She stated it was a staff restroom although not marked and ordered me out. Later, while paying for items, the cashier was very nice and even checked a price for me. The same manager walked up and immediately chastised her for checking the price before calling her. Even better, she then attacked a poor young man for being behind the counter before he responded, «But I work here.» This is a great Goodwill with great items, but the manager is clueless and needs a sore reminder as to the definition of customer service.

Much better organized and more pleasant than the Mountain View location.
Good lighting and music.
Areas for improvement:
Employees could be more cheerful. Say hello. Etc.
Price lower on low quality and outdated items that originated at Kohls, Target, Ikea, etc.

This particular Goodwill is clean, has consistent friendly and fast service, and well stocked.
Merchandising team does great job keeping similar products together, in a layout that makes sense and is easy to navigate.
Donating is also very quick and easy here – just drop off, and you’re set!
Size is pretty small compared to other local Goodwill chains, so consider that if you are shopping for something very specific – may have better luck at the larger locations? But definitely, this Goodwill is usually my first stop when looking around for basics and just to find the next surprise.

Why is goodwill charging $ 6.99 & up for used clothes? Just because everything’s expensive in Silicon Valley doesn’t mean goodwill should be too!

I am not a fan of this Goodwill. Many of the household items were overpriced. I was looking at an Ikea frame for $ 8 — that is how much I could get it at from Ikea new. Call me cheap but I would expect that a thrift store would lower prices than it would cost in the original store.

I’ve been to a lot of Goodwill stores, and this was one of the best. The clothing is very well organized, and 95% of it had price tags attached. I’ve never seen that before at a Goodwill! On top of that, the prices for the clothing were very reasonable, unlike some locations.
As for the other inventory, it was well organized, but a bit overcrowded. I still can’t figure out why Goodwill thinks anyone is going to buy used electronic equipment at the prices marked. They are rarely even 50% off original price, and most of it is stuff people don’t even use anymore — like VCRs and CRT TVs. Seriously, Marked that stuff down and clear your shelves for new inventory! It’s not making you any money to have it sit there for a year and then be destroyed out back.

Hardly any music. This one is mainly for books and miscellenious appliances.

Goodwill didn’t used to make me feel poor when I walked in the door. Things are better organized here than in other stores. I went in to look for some children’s books and they didn’t have too many. They did have a lot of Halloween costumes and accessories. I looked around quite a bit but didn’t find anything worth waiting in line for.

by far my favorite goodwill in the area. it’s huge and full of quality stuff. well-​sorted also.
you can find some pretty nice things here, designer shirts and handbags if you’re lucky, but the main thing i purchase at this location is jeans.
they make it easy to sort thru the jeans by hanging them so the tags conspicuously list the size. i’ve purchased at least 10 pairs of quality pants for $ 10 or less here in my size.
very wheelchair accessible with wide aisles.
some things aren’t reasonably priced. sunglasses are around $ 5, which is the price i usually pay for new ones of the same quality.
they sell candy by the register. jewelry is in a number of locked cases, it can take a while to get someone to open the cases for you.
i’m not a fan of the parking lot, which can get pretty full, especially with people going to the right stuff gym in the same complex. the spaces are TINY, and i’ve had more than one close shave, including an incident where i knocked a side mirror off a guys car with my shoulder as i was squeezing out between our cars.

Very clean and organized. However, they are more expensive than traditional goodwill stores. Small selection of hard goods, but a large selection of clothing. There was not the traditional «i feel like I’m going to suffocate because everything is crammed into a small space.»

I went here to thrift (first time thrifting!) with my friend. The store is pretty spacey and very well organized. We found some velvet dresses that can be cut up for fabric. It was better than I had expected from a Goodwill! Good times, not bad for finding some treasures :)

I went to quickly donation a bag of clothes. The fellow, Kenneth, had attitude right from the beginning. At the end he would not sign my Donation slip. I have never had this sort of «service» at a Goodwill. I like to donate at the Almaden Expressway location. They need to get a fellow with willingness to be in that position. I will never return with my donations to that site!

This is a GOOD Goodwill. It is well organized, CLEAN, and the staff is on it! There is one guy that sometimes works and is basically, kind of an asshole to the rest of the staff… I know that Goodwill helps people get a step up and back into life but I was a bit annoyed at this guy. He had MAJOR attitude.
Anyhow, aside for Jerk Guy, this is a really nice Goodwill. Their furniture selection is small, nothing like the Almaden store. However, unlike the Almaden store, you can get in and get out rather quickly and get help fast.
I am knocking one star off because the kids clothing area is lacking each time I go. I don’t know why but it just doesnt have much in sizes 3t-​7 any time I go. Maybe it gets picked through… anyhow this is my local Goodwill and I really enjoy shopping at this one. Give them a try and SWALLOW YOUR PRIDE! Goodwill isn’t just for «poor» people, it is an Ecofriendly way to shop!

I stopped in here because I was early for an appointment and I love a good thrift store. I like the thrill of the hunt. There was a good selection of items and there is a lot of space to move around in. Items aren’t crammed together so shopping was nice. Didn’t buy anything, but will be back.

Of the Goodwills I’ve been to, this one is probably my favorite. For some reason, I find more stuff here than any other Goodwill. It used to be Jo-Ann’s before that store moved so it has LOTS of space. The employees are friendly and very helpful and there’s so much room to just browse around.
The donation drop off employees are also equally as helpful. Not as cool as the drive up drop off on Almaden Expressway, but still awesome.

I love this store! i find a bunch of cute name brand clothes for a really good price! and omg the bags i got! so cute! the place does have a certain stink to it but just dont think about it and it will go away! hope i can go back soon!

This was Goodwill number three in 2 days that I had visited while on my quest to find clothes that would fit my daughter and her rapid growth spurts.
My first impression of this store, when I walked in, was a funky smell. The two other stores I had been to didn’t smell like this. It didn’t hold me back though… I was a woman on a mission. The kids clothing section was abundant and well laid out. Prices were a pinch higher than the Santa Teresa store but they also had higher end clothing labels there (which could be why).
I found an armload of clothing that was a bargain so I was happy. The staff was super friendly and helpful. I’d go back.

I love thrift store shopping because I always find good deals and often enough brand new clothes!
I went in last sunday and bought two belts practically brand new for a bargain! Don’t knock thrift store shopping till ya try it! This location is new and I left with a lot more than i expected!