Hertz Rent A Car

Don’t quite get the negative reviews. I found the service outstanding, it’s a busy location, but I was in and out within 20 minutes. They will be the only car rental service I will ever use. Shawn gave incredible service along with their driver Eli. Thank you Hertz for having people of this caliber working for you. The service industry’s quality overall has gone done so dramatically, so when you get the service I received at Hertz, you GREATLY appreciate it. Everyone I dealt with at Hertz were great and «Thank You» I wish I could give ten stars!!!

Hertz as a company may be great, but this location is horible.
When I picked up my rental (provided by AAA) their were at least 3 – 5 employees there standing around and not one person said a word to us.
When we were finally helped the process was ok and quick but took about 20min to get help and there wasn’t Anyone else waiting just 1 lady who was already being helped when I walked in.
Today was the return. Another 20min waiting before the lady helping another customer says «sorry guys everyone is out to lunch» another 7 min go by and a lady comes out to help but realized she was side tracked and had to go back to what she was doing…
Finally a guy shows up and calls someone else in line behind me to help them. He says to me «sorry I’m only closing contracts can’t help you» mind you he never asked what I needed because i was there to close out my rental as well. Another lady comes and helps me who was the lady who told us everyone is on lunch.
She we great help and fast.
They need more workers like her or just need to be more efficient with the lack of help from the other employees

I must say after browsing through the reviews I was leery about using this location but my experience so far has been very nice. I called ahead hoping to reserve a car ahead of time to speed up what looked like could have been a slow process. I spoke to James who reassured me and discussed what kind of car I wanted. I even told him I had read Unilocal reviews that were not good.
I got dropped off and there were 2 people at the counter. A young lady who was helping a customer and James who was on the phone. As soon as he hung up he took my AAA incident number put it in the system and checked my ID & credit card. Took all of maybe 5 minutes. He then escorted me to the rental car and we did an inspection. There were a few dings on the car and the tank was ⁵⁄₈ full. I could tell there had been a smoker in the car even though it’s against their policy. There was even a small burn hole on the seat. I mentioned this to James to be sure he noted it. He asked if it was ok and if I wanted another car. I told him it was ok. From walking in to driving away was maybe 15 minutes.
Most of the bad reviews are probably from peak hours. From what James told me Monday’s are particularly bad.
I may revisit this review after I turn the car back in and if my experience is still good I’ll add a star.
One thing about reviews, people are quick to criticize and write bad reviews but not as quick to review when service is good. I believe in balance. If you can take the time to write a bad review because you’re ticked off, take the time to complement when you get good service. I think most Unilocal reviews tend to be on the negative end.
Thanks to James for the quick and polite service. I hope my return experience is just as easy!

What joke this place is! I always thought hertz was top notch above the rest but with this experience I I’ll never use anyone other than enterprise! The day the dealership sent me here I waited in the lobby for over 2 and a half hours while all there staff was just screwing around a short chunky Asian guy complaining about everything! He is an employee the district manager came in only to get his own brother in law a car and did t do a damn thing to get these people to work and do their jobs! I wasn’t even greeted until 1.5 hours of sitting in the lobby. Today I am picking up my car from dealership and these guys took my keys to the rental and closed and locked the door in my face! No check in of the car no nothing! I had to call the dealership to come pick me up! Don’t use hertz or at least this location if you are in any kind of hurry or even want or expect any kind of customer service at all! I will never use hertz again EVER!

Thank you lauren
you picked me up @ auto body shop
gave great service with a smile me and my wife felt like
you became our friends.
what a nice chevy traverse.

Good service, able to get Car cheaper for long weekend. and also they had great friendly service for pick up and drop off, and Representative at front desk was able to help me quickly. Some time they had long time but it is worth waiting i felt.

This neighborhood location (next to a Goodwill store) has friendly people who can be SLOW. It took me 40 minutes to checkout… and I was their only customer! Computer issues, printer issues, and staff confusion for 40 minutes.
The return process was also slow. I had to ask the person up front, who ignored me, if there was someone else who could handle a return. The process took 15 minutes.
NOTE: The car selection is meager. You are unlikely to find a luxury car, a van, or an SUV; mostly compacts at this location.

I I have been sitting here for 30 minutes and no one is at the desk. Never rent a car from here. The only reason I am here is due to insurance. Would never come here on my own.

I was sent here from my body shop Pan American there was only one person working at the desk the service was at its worst the place smelled really bad the poor guys that was working at the desk doing everything from getting the car to driving it out front too the customer it took over 1hr plus too get my rental an when I did get my rental it was a mess!!! Never again would I ever rent anything from them over price an not worth it!!!

I was renting a car through my insurance company while my car was being repaired and thy set me up with this Hertz location. I read the comments and I was very concerned and even tried using a different Hertz location, however this was the location that was closest to the body shop, so I decided to give it a try.
I called ahead to verify that they did indeed have my vehicle and paperwork, and they said they did. I drop off my car at the body shop and they called Hertz for me to come pick me up. Estimated ETA provided on the phone was 10 minutes. 8 minutes later, the Hertz driver (Tim) picks me up and delivers me back to the Hertz facility.
I walk in and there is 1 customer being helped by a Hertz rep. He tells me that it will be just a couple of minutes and he will then be able to assist me. About 30 seconds later, a second Hertz rep (Lamar) walks out from the back and starts assisting me. Lamar confirms that my rental is there, runs me through the necessary paperwork does the visual inspection. It was recently washed and cleaned as it still had some water drops on it.
10 minutes later I am done and driving off.

2^nd time renting a car from Hurtz. Having the worst experience ever again. I had a reservation for 12 pm New Year’s Eve. Came in 20 min early. My car is not ready. Been waiting over 1 hour. I finally get the car & the tire is bald. Now have to wait another 30 min.
Totally never going to do business with Hertz again.
Enterprise will always have my business. The ONLY reason we came to Hertz was last time I rented a car here the had to give me a $ 40.00 coupon for there mistake & problems I’ve had with them. The only benefit we got out of the situation was upgrading the car because there were no other choices.

Got charge $ 21 for a $ 7 toll at the golden gate after 3 months on my cc. Wasnt informed or even given a choice to pay then or alternative. Be prepared to pay 3 times the amount of toll wothout even knowing and you do not have any other options.
Called customer service and talked to a smartass, said «it is not their responsiblity to educate you.» WOw hertz goodbye never see you again.

I didn’t have a bad experience at all. I came in to rent a car on a Friday morning, and there was no wait. The service wasn’t horrible. I got what I needed. I called back to extend my rental, no issues there either. Here I am, returning the car on a Monday morning. The process was fast and easy. The person who helped me was very courteous. They drop you off within a 5 mile radius. Too bad I live 6 miles away. Now I’m just waiting for that 200 $ deposit to come back to me. I would rent here again.

Will never use this company again! They charged my card $ 490 after returning the vehicle in. They said the charges were for «our services»
Not to mention I left some items in my rental car and I called in about them and they said sorry sir they are not here. So what they are gone out of thin air. This company has left me with a true bitter taste. I would recommend going to enterprise or avis.
I have used both of those companies and have had a way better experience.

I got a car here after someone hit my car and their insurance paid for the rental.
I came here several times and there was always a line.
The first experience was ok. The manager was the person helping me and was very nice– but I think most that work here must be called managers. However, the line was long and there seemed to be a ton of employees milling around the back instead of being up front to help customers.
The second time was the call when I stated that my car wasn’t ready so I needed to extend the rental. They didn’t seem to note this and told me to call back once I had sorted it out with insurance.
The return was ok, but it took me forever to do so– on a Saturday morning. Minutes after I left I realized I left my garage remote control in the rental, called and asked them to put it aside for me to pick up. The person I spoke to promised this was done, but when I returned a bit later the place was closed. What sort of rental car place closes after 12 on a Saturday?
It was the Thanksgiving holiday and the next morning I left out of town on vacation. When I returned I went by and they didn’t have the remote. The excuses given were just not OK. They obviously either didn’t go retrieve it when I called or didn’t bother to go to the correct car.
I did get the remote back several weeks later but it was a hassle and left a bad taste in my mouth.

I usually use Enterprise since they’re closer to me and their moto is «We pick you up» (there’s a reason why Hertz doesn’t use the same motto… wait for it…). I booked through Hertz this time because I had a corporate discount and my car is once again in the shop so it was cheaper. I saw Hertz also picks you up so decided to book.
I call Hertz at 8:40a to verify I can get a ride when I get to the shop. Hertz then says I should call the Cottle Rd. location since they’re closer. Ok. So I call Cottle and they said that the Almaden Expressway location is actually closer but come on by. I told them I needed a ride and they told me to call back when I’m ready. Later I look it up and Almaden is 2 miles closer. Interesting…
I call around 9a for a ride and they said they’ll send someone right away. 9:45a comes around and I call back for an ETA. They are waiting for their driver to come back from a drop off at the airport, then they’ll pick me up. It is now 10:30a. I call back and I said I wanted to cancel the pick up and I’ll just take Über to the original location, Almaden. So the guy puts me on hold to check with his driver. Another guy comes on the line and I repeat that I’m trying to cancel the car unless the driver is already on his way. Then he says the guy’s name who is the driver… Same name as the guy who picked up the phone. Coincidence? Or maybe the car wasn’t on its way yet. Whatever. I call Über and they came in 7 minutes.
I arrive at Hertz and a customer is not happy. She booked an SUV yesterday and it’s not available for her. So she cancels her reservation. So I wait for someone to help me and I notice a bunch of people waiting around. Finally I get helped, only to be waiting on the couch for who knows why. No reason given, just that I could have a seat. It would be helpful to tell me why I’m waiting. Notice a pattern here? I had to ask an agent why I’m sitting there — is it because they’re cleaning a car for me? Yes, that was the reason — why do I even need to ask — follow up with your customer without them having to ask and be transparent.
I finally drove off with my rental at noon. To give you an understanding of my timeline with Hertz:
— I requested a ride from Hertz at 9am which, as mentioned, didn’t happen.
— Thanks to Über, I got to Hertz at 10:54a which is almost 2 hours after I requested a pickup from Hertz (1.5 hours to figure out a Hertz ride wouldn’t be coming for me in a timely fashion).
— It then took 1 hour from me checking in at the Hertz counter to me driving off with a car.
So in summary, it took a total of 3 hours of me dealing with Hertz to get a freaking rental car. Wow, you just cost me 3 hours of productive work time. On the flip side, when I returned the car, it still took a few minutes to check out however the woman behind the counter (dark hair, I think she was a manager) was very communicative and Frank, the gentleman who drove me to my destination, was equally as communicative and friendly.
Heed Unilocalers’ warning and avoid no matter how much cheaper it is. Such a crappy experience. They have no regard for your personal time.

There is no negative number or these scumb bags would get it. 2 Hours of my life gone and ended up with no rental after serveral agents claimed they could help us but wouldn’t. «Manager Lauren» is so full of crap everything she says she unsays 10 minutes later. Do yourself a favor and run from this place!
Hi Lan — I think you missed the part where I said we left without getting a rental from Hertz. They also double charged my card! Our reservation# 3 712 006 981 if you feel like making it right call me. We were waiting so long corporate was already closed I plan to call and complain there as well. This was to be my third rental from this Hertz location and everytime I have had nothing but issues… would not recommend to anyone. The fancy corporate photos for this location are not accurate either…

Manager came up to me in person and apologized for the delay. Although service was slow and not up to my expectations I appreciate him for saying sorry for the inconvenience.

Had a very pleasant first experience here!
I had to get my car repaired at Capitol Collision, so they referred me here. Taryn assisted me both with the car rental and the drop off. He was extremely helpful and informative about the whole process. I didn’t want to appear difficult and wanted a nice rental car (sorry, even if I’m only going to be driving it for a week or so, I don’t want to be driving some hideous-​colored car!), and he was really nice about telling me about what cars they had available that my car insurance would cover. They didn’t have a whole lot of options, but I was very pleased with the KIA Optima that I got. And they told me that if I didn’t like anything there, they could shuttle me to another Hertz location. It look about half an hour to get everything processed and ready to go.
Some helpful tips:
— Their selection of rental cars varies depending on the time you go. From what I gathered, Thursdays and Fridays are their busiest days– due to the weekend and people traveling– so go earlier in the week if you can!
— They will ask for a $ 50 fee that they put as a «hold.» They will return that money once you pick up the car. For those of you who are renting the cars with your car insurance company paying for the rental fees, you still have to pay the $ 50. I heard a couple of people freaking out about it when I was there, haha.

Customer service from a guy named Richard was great! His co-​worker, the only other worker, wasn’t. She didn’t know ANYTHING and kept having to ask Richard, even if he was busy with other customers.
Long story short, it took me 2 hours to rent a car. A DIRTY car. and I mean FILTHY. The car was covered in bird shit and dirt and the lady goes. and I quote! «If you want, we can have it washed for you» WTF. No shit I want it washed! Seriously after waiting for 2 hours now I have to wait longer for it to be washed. I just don’t get it. Just seriously. What. The. Fuck?.