Enterprise Rent-A-Car

One star because you told me you had a minivan available. And, you even emailed me a confirmation. On the way over to pick up the minivan, I receive a voicemail saying, «We actually do not have a minivan, or a 7 seater available. However, we do have a 5 seater sedan. I hope this works for you!» Not cool. My work has a contract with Enterprise Rent-​A-​Car and this was the first time I was going to use them. Very unprofessional. If you do not know what cars you have available, do not tell the customer something that is not true. How about, you take the time to check to see what rental cars you have at the moment, before you tell a customer if you have a certain car or not. How about, we try not to waste anyones time.

I rented a minivan to drive to Oregon with a friend to deliver a dog. Two days to go up, and 8 to get back. It was easy getting a large selection of cars, the people behind the desk were ridiculously friendly and helpful, both in pick-​up and the later return. The price was very good also, much cheaper than, say, Hertz. They gave me a ride home afterwards. I’m very pleased with the service!

My company uses Enterprise when ever our vehicles go in for repair so I can not really speak to the price competitiveness but it seems in line with the rental industry. The staff are always courteous and the cars are reliable. They pick me up and drop me off so that is a huge plus, some times the wait is a bit long but that is usually due to waiting for multiple riders. Saves on the carbon foot print so I am okay with it. Occasionally the cars could be a bit cleaner but that is a much on the users and they usually give me the option to wait while they clean which I have a tendency to decline.
PS I generally reserve 5 stars for stellar experiences, renting a car is not necessarily going to rank stellar.

I like coming to this location to pick up a rental car because its only a 15 minute walk from my place. The staff is usually pretty nice. The key drop box is useful for returning cars early in the day. Sometimes it can get pretty busy here in the mornings though and they usually only have 1 person at the rental counter, so it can be a bit of a wait. Plenty of seats inside to sit and wait.

If you need to rent a car, don’t go here. It is the worst. I was in the process of changing banks and have not received my permanent visa card in the mail. So my car breaks down and I needed something to get back and forth to work for week. I made a reservation and came in to pk up the car. I have a temporary visa debit card, until my bankcard comes in the mail. This rude Asian lady, (I’m assuming the manager) tells me we don’t take prepaid or temporary visa cards, they have to come from your bank. Really!!! What do you think I just handed you? I used to enjoy going to Enterprise, I never had problems in the past, but guess what? I’ll never use them again!

Absolutely the most immoral branch of enterprise rent-​a-​car in existence. This branch apparently is fond of taking advantage of unsuspecting senior citizens that are traveling alone. I had a reservation booked for a Full size sedan and instead the branch manager swapped it out for an intermediate/​compact yet continued to charge for the full size. It wasn’t until confronted about it by a relative that the price was changed to fit the vehicle provided. What did we get for the trouble. Well we received a free fresh batch of BS along with make believe stories to explain why he cheated a customer. Please avoid this establishment there are many other choices out there!

I rented a cargo van from Enterprise East Stevens Creek Branch on 01/​23/​2015. I was very pleased with the service of this Enterprise branch provided. I caught in the after work traffic on the way to pick up the van, so I called and said I would be arrived a bit after 6pm (they close at 6pm). When I arrive, Kyle Morrow, the branch rental manager, was waiting for me. The next day, because it was Saturday, it closed at noon. So I was in a hurry to return the van as my moving got delayed in the morning. I called and let them knew I was on the way. I arrived 10 mins after 12, and a girl (don’t know her name) waited for me, and then Kyle took over to do the inspection and paper work. The whole process went very smoothly. Outstanding customer service!

A couple weeks back my car was back in the shop (yet again) and I needed a rental for the following day. The dealer had let me know that they had called the team at Enterprise and that someone should arrive shortly. This location is only a short distance from the dealerships on Stevens Creek, so after 15 – 20 minutes went by without an Enterprise agent, a member of the dealership staff drove me to the rental office.
I was greeted by Kara Sherrard, Management Trainee, who genuinely apologized for the wait and had let me know that their drivers were out retrieving cars and making their rounds. To be completely fair, it was nearly 5:00 pm– so I let it go.
Kara explained to me that there weren’t any cars available at that moment, but as she had said, there were some on the way. Luckily, it was quiet in the office so there was a light-​hearted conversation between myself, Kara and the associates, which was refreshing from other locations that seem so DMV-​like (yikes!). After a couple of lackluster options became available (no offense Chrysler Town & Country and Chevy Spark), Kara informed me a new Suburban was due in a few minutes. The team quickly vacuumed and washed the shining black beast of an SUV, making sure it was spotless for a meeting I had the next day.
Long story short, although I wasn’t impressed with my initial introduction, Kara was able to rapidly dispel my concern and make my experience a great one. I appreciated her understanding of my pickiness when it came to a 24 hour rental– as well as her friendly, approachable and professional demeanor. I would definitely recommend this location to others in need of a rental, but would ask for an ETA when scheduling a pickup next time.

Thank you so much enterprise for taking such good care of me while my car was in the shop. Your service was impeccable and will not be forgotten! Thank you to all of you!

Great experience with this Location! Just returned my rental today that I used for over 6 weeks. There was an ignition recall on my current vehicle and they offered me a complimentary loaner. The whole experience from the moment I pick up my car to the day I dropped it off I had a wonderful experience. Front desk was cheerful and warm. They smile and asked genuinely how was your day. The transaction was a breeze! In and out for than 10mins. It is usually longer when you are a first customer and getting your paper work but after that it’s fast and very convenient. The car they loaned me was a 2012 Hyundai Sonata with about 18,000 miles. It was in good condition and the car was clean. I will surely return to this location.

I rented a car last weekend and was very pleased with the excellent customer service I got from Jeremy and the staff. They supplied me with a great car 200 chrysler great on gas, just like Jeremy said. Thanks guys for hooking me up. I will definitely use this site again to rent and recommend to anybody else wanting a good rental deal. You guys are number 1 for me. Very satisfied customer.

Great customer service! Very friendly and helpful! And they take debit cards! That’s a plus for me. Thanks guys!

I would like to thank Mei, the manager, for helping to make my rental experience here a positive one. After having an unfortunate setback with my car’s transmission, I was very nervous about being able to get to work and grad school classes in an economical way without impacting my routine. Mei was able to help me through the rental process the day-​of, and I was able to get in and out within 30 minutes. Even better, when my car repairs ended up taking 2 days longer than anticipated, I was able to get the rental period extended with no hassle or additional charges.
I am very impressed with the quality of customer service at Enterprise in general and the 3581 Stevens Creek location in particular and will absolutely be coming back if I ever need another rental.

So I came here to rent a car because I was in town for a few days. I talked to a woman on the phone and she didn’t tell me that I need to bring in two different billing statements to verify my address. I get here and thennnn they decide to tell me that. I had a meeting which I ended up being late for cause this lady is an idiot and failed to mention anything. Anyways I eventually did get the car but definitely won’t be coming back here again

I must admit that I was in a crisis mode and the staff at this office took care of me and I walked out a very satisfied customer. Their people skills excel and they know how to attend to anxious clients. I would like to thank Mei, the manager, Emily and Mike for their outstanding customer service skills. I will always be back for future car rentals from this office. In fact, all my car rental needs will be met by this office and I will also tell my friends!

I had to get a rental car for a few days while my car was in the shop. They came to pick me up from AAA and brought me to their location. I arrived at around 8am without a reservation, and they got me into a car within 30 minutes, not so bad.
Only iffy thing was that I got there before another guy that was in a similar situation – no reservation and in need of a car. He got there ten minutes after me, and got his car before me.
Also, another thing to note is that they give you an hour grace period to return the car, and they don’t advertise that. Make sure you mention it if you are returning it a little late, otherwise they may charge additional time than they really need to. Every penny counts!