Enterprise Rent-A-Car

It is rare to receive such amazing customer service. I have had to rent a car from this Enterprise location a few times over the past week– due to my car being in and out of a local mechanic shop. Every employee I have encountered has been extremely helpful, professional, and courteous.
Just today I was on the phone with Samantha. I needed to extend my rental as I found out from my mechanic that my car would not be ready as promised. Due to her being so understanding of my circumstance, helpful, and polite through my frustration– I felt the need to write this glowing review. I also think I am falling in love…

I went here to pick up a car after being in an accident the day before. I was super stressed out and the representative, Christopher Gustavson, was super helpful and friendly, did not react to my attitude but instead kept a smile the whole time. He offered me several cars but I needed a small compact. It was mid-​day so those were all taken but he quickly called around and found me the perfect little car since I drive ALOT. He made my renting experience easy and very fast. When I dropped off the car, over two weeks later, he remembered me! Great customer service from the whole team there and really listen to your needs.

I needed a 4 wheel drive vehicle that could seat 7, and Enterprise came through with a brand new SUV. It was very comfortable. The service was awesome! I would recommend to everyone to use Enterprise.

What should I say about this branch!!! They are simply amazing. Branch manager Jason, Leo, Chris, Samantha… they are all super friendly, with amazing management skills. I have been to more than 15 enterprise locations across California, Illinois, Minnesota, but this 1 simply takes the pole position. You get a wide variety of cars. If the car you reserved is not available you get free upgrade against downgrading your car (which happened to me at other locations at times).
Even if it is far away for me, I will always prefer going to this particular location to pick up a car. Keep it up guys, you are just awesome!

I couldn’t be happier with the service here. From the moment I walked in, I was courteously greeted and quickly set up with the car I had reserved. I was also very happy to hear that I had been offered an upgrade at no extra charge. Car was great, clean, new, smooth and I enjoyed it for the duration of the time I had it. Return also went without a glitch. Will definitely be going back here again soon.

I’ve been here 3 times and they are super sweet. Customer service: 5 stars.
They’re friendly and thanks Jason for taking care of my rental.
The only complaint I do have is that when they were picking me up, it took over an hour. However the driver did apologize and was very kind.

Office staff are great, very efficient and friendly Brandon was the person who assisted me and was upgraded for a small fee from my dealership approved rental amount.
So I would have given the complete store a 5 but the first vehicle while being inspected by Brandon I noticed 2 large gashes in drivers side front tire 1 down to the side steel belted which could have been a serious blowout at freeway speeds, they will fix, but was missed at turn in by whoever rented it earlier. I was given a full size Chevy truck which I appreciated. problem was with less that 2000 miles there was mud all over the back seat could have been dogs or small kids with muddy feet. They need more help in the Detailing Dept.
I will still use these folks and appreciate the friendly, professional level by their staff.

My car was being repaired at Hyundai down the street and they offered me a free rental at Enterprise Stevens Creek… lovely experience. The whole team greeted me and my husband warmly and Chris immediately got me in a rental and on my way. As distracted as I was with my personal car repair issues I again noticed their attentive teamwork when I returned the car the next evening. They even drove me back to Hyundai within minutes. I was surprised at how quickly and efficiently they collaborated to get my needs met. I’m only sorry I wasn’t more present during the process as I felt frazzled from the events surrounding my own car. But they managed to make a difficult experience end very pleasantly. Thank you Enterprise for hiring a delightful crew. Your Team is exceptionally professional and kind.

Great deals & best customer service. My #1 go-​to car rental. I’m a super satisfied customer.

Been renting for over 10 years, this location is one of my favorite places to rent a car anytime any day. Exceptional service by Manager Ryan & his excellent team, who are always ready to work with the customer with great satisfaction levels & helping customers faster, cheaper & better customer service all the time.

Always so nice, everyone is so friendly at this location. I don’t rent that often but we do rent our vans for a charity run each year from this Enterprise and they are always so accommodating and the rates are reasonable.

Great, friendly service. This location is a little further from my work but I choose to go to them because of the customer service.

Great service and reasonable price. Always a pleasant experience to rent from Enterprise, and particularly at this location as well as the other location down the street.

Loved the customer service. Service was very quick. Took maximum of 5 minutes to get the car.

Amazing service here. I pay to rent a car for my parents every Wednesday and sometimes I call to ask questions, or modify things last minute. Sometimes I feel like I’m bothering them but they are always very friendly, and CONSISTENTLY friendly at that– no matter who answers, I get friendly and fast service. I rarely write Unilocal reviews, but I work somewhere that also has a high standard for service and it is always refreshing to encounter this elsewhere.
My parents always use the pick up and drop off service– always on time, always friendly, and always personable. They will tell me stories of the great conversations they have with staff at this office. When they arrive, they are welcomed and called by name every time, they are not treated like just a number or just a customer.
I am very happy that my parents are in good hands here. Thank you guys! Even if the prices weren’t so low and they didn’t have the drop off/​pick up service, Enterprise would still have loyal customers from my family thanks to this office.

I first went into this rental location last Friday. I was immediately surprised at how nice and helpful everyone was. One of the employees picked me up from the Jeep dealership up the road. Some rats caused over $ 4,000 in damage to my vehicle. My dealership told me that my Jeep wouldn’t be ready until April 4^th (WTH). I was stressed the entire weekend thinking about how much I would have to pay for the rental until then. Today I went back and forth from the dealership to Enterprise trying to figure out a solution for taking down the cost of the car rental. Enterprise employees (I wish I could remember their names) worked with my dealership to come up with a solution; and they did! I was also going to trade the rental that I was in for a less expensive one and they removed that concern from the equation. They not only made my day, but they removed any stress that I had from a stressful situation. Thanks guys, you’re the best!

Loved the service. Considerate fellows.
Soooo much better than the airport

Busy on a Thursday evening but Jason was great! Friendly and enthusiastic attitude! He informed us that they were understaffed today by two people. He was busy working through the line while two others were setting folks up in cars, with another guy washing and cleaning the cars coming in.
The Ford Fusion I rented (Honda covered the cost of the car since mine was still in their shop) was just washed and vacuumed. (I still prefer to wipe the inside down with several Clorox wipes!).
The walk around was quick. They are mostly concerned with large areas of damage.
They can’t guarantee specific cars but should be able to tell you what they have available at any given time.

This review was based on the service I’ve received from Jason.
I had a recall service at Nissan last week and Nissan sent me to this location for a rental car because it’ll take up to 4 days in the shop; as I arrived, Jason greeted me and helped me through the process, it was quick and smooth. He told me that Nissan only covers a small car and it’ll cost a bit more if I were to upgrade to a bigger car; I was fine with small car so I was assigned with a Nissan Versa.
Another gentleman (didn’t get his name) walked me around the car to make sure the Versa was cleaned and free-​of-​damage; he also advised that their body-​damage-​waiver insurance is $ 16.99 per day which is WAY too high compare to other rental car companies in the city (I usually take $ 9 per day for that). He explained what will happens when I have or don’t have that coverage and I ended up not getting it; I signed the contract and I was set to go.
When I got home, I checked their DMV registration and realized that their registration was expiring in 6 days (June 8^th, 2014)! This surprised me because usually rental companies will have their registrations renewed at least 30 days ahead of time. Sometimes, polices pull you over if they see the registration is too close to the due date; hence, I was driving and checking if there’s police when I drive that car to work like a criminal (it’s not that I scare of police, it’s the time we need to spend once you’re pulled over) — One star off here!
When I picked up my car on the 4^th day, another gentleman took the car to the back and check (no greeting, no smile, looked tired); Jason came out from the back and saw me and took over the rest return process. Although we had some printing machine issues there, Jason was managed to show me the charges on his screen and also emailed me a copy as promised the day after.
I highly recommended coming here and ask for Jason, he was the only one who greeted his customers with friendly attitude and smile.

I’ve been a loyal Enterprise customer for years and I think the Stevens Creek branch just tarnished it.
Through unfortunate events my car was hit and is finally in the shop (two weeks later, but that’s another story) and I arrived at this recommended Enterprise, which I’ve had a reservation for the last two weeks. Upon arrival, however, I was told my reservation could not be found. I thought this was weird since I called two weeks ago to let them know I wouldn’t be able to get my car fixed until March 31, and was assured everything was fine and to just call when I was ready.
It didn’t stop there…
I asked if we could work something out as I was already late for work and it’s imperative I have a working vehicle to get to work. I thought luck was on my side when we got the process going but then when I handed over my debit card, she pointed to a paper that requires proof of identity OTHER than my drivers licence. That is the MOST ludicrous policy I’ve ever heard of. I’ve been able to use my debit card at other Enterprise locations and anywhere else without issue but according to this location, anyone who shows a debit card as payment must be a fraud.
After struggling to find a statement to email to prove my identity since my drivers licence just won’t do, I was told to put a $ 200 deposit down PLUS the amount it would cost to rent a full size vehicle for a week. I’ve rented cars plenty of times and haven’t had to put down a $ 200 deposit let alone a $ 200 deposit plus more. I can sense when I’m getting ripped off and I hope no one else falls for this.
I immediately requested a ride home and received attitude in return. In fact, I was told they may not be able to take me home; they’d only be able to take me back to the repair shop. Way to go the extra mile, Enterprise.