Australian Tan

Let’s see, I called and spoke to an associate there named Kristen. I asked her about the $ 24.99/month for unlimited membership that was posted in very LARGE BOLD FONT on the homepage of
. She tells me she doesn’t know what I’m talking about. I explain to her where it was located on her website and she still insists that she doesn’t know where I’m getting the info from. She puts me on hold to «double check» and comes back on the phone to tell me that her location doesn’t honor that promotion when it clearly states on their website «valid at any and all of our multiple locations». Since the tanning bed is the sole source of business for these establishments, I don’t understand why their supporting staff can’t get it together.

Management followed up about previous post and was very apologetic for their employees actions. Adding stars for customer service

I’m always wary of tanning places… they’ll upsell you, oversell you, shame you into buying unnecessary packages and lotions, etc.
Not at all with this Australian Tan location. The girls (and one dude!) were extremely helpful in explaining the different packages and beds, and didn’t automatically recommend the most expensive option. In fact, they offered me the most economical choice based on what I needed (memberships range from $ 25/​month to $ 75/​month). And when I wanted to downgrade, there were no issues.
Beds are clean, bulbs are strong. Yeah, the Level 1 beds are pretty weak, but… well, you get what you pay for.
I’ve never had to wait for a bed, even at peak times.

Since my last post, it has come to my attention there were changes in staffing at this location. Now, while I will follow Patricia to any salon around San Jose (and near by areas) that she manages, I am please to see an improvement in this locations staff.
There is a lovely, and somewhat angelic, young lady I believe named Kalie or Kelsie. (I forgot!) She works VERY hard and has some great potential to become a «Patricia if she keeps applying herself.
While I would love corporate to hire a cleaning company to handle ALL the ceilings in ALL the locations (since it is something customers can see while laying down), most locations are quite clean. The girls work hard in the locations to keep the place clean, however corporate would be wise to hire an after hours company to clean detail the ceilings.
They have memberships for any way you want to tan, including the one I have, which allows me to bring one person for free each time. I am allowed to «Double Dip» and my color is amazing.
–Recommendation, dont use the same bed every time. I flow through the different levels and also spray. I use levels 2 thru 5. Mostly levels 3 thru 5, but at times its good to trick up the system and go level 2.
I can honestly say with the ejection of the negative clutter that used to be on staff at this location, the new girl seem to be doing much better. I will continue to visit this salon again in my favorites I frequent. I used Campbell, Bernal, Willow Glen, Sunnyvale on The El Camino, and once in a while Morgan Hill. (Although there is an asian gal there that can be rather short with words and not as cheerful as many others.)
Patricia is still my top girl since I started in 2011 I believe. Shes got something exceptional.

I’ve read previous review saying about customer service towards guy. I’m a guy and I’ve been there countless of time. I’ve had great customer service and the staff was amazing and knowledgeable. I never felt judge & I’ve alway felt welcome.

My first time at this place. I’ve used spray tan booths in the past at other places. I like that this one uses the VersaSpa which I feel gives a very natural color compared to Mystic Tan. I usually go for the level 2 but I had an event going on the same night and wanted to be as dark as possible before I had to rinse it off in the 4 hours that I had so I went with the level 3. The worker there was really friendly and answered all my questions about the different levels. I’m glad I went with the level 3, it was the right amount of darkness I wanted to be.
I bought their Groupon deal, $ 24.95 for 3 spray tan sessions and got the 10% additional discount during Mother’s Day wknd, score!

I love Australian tan, but I normally go to the location on Campbell ave., first time at this location. Meh it’s ok I think the equipment is a little older the heater in the spray tan didn’t work. A little cramped. I’m going to continue to go to my normal Australian tan.

The Machines work fine, but the staff needs an upgrade. I am a simple person and like most consumers I think that customer service is important. When I went in the store I was greeted/​judged according to my sex. Yes Males can get tans too, and they don’t have to be gay. One of the girls wasn’t very helpful and was rushing me. I would like to say however that the store was nice and clean. The only thing I would suggest is less judgement and more good customer service.

I’ve tanned at a lot of different salons and I would have to say Australian is the cleanest and most up-​to-​date when it comes to equipment. I love coming to this location because the girls are always so friendly and welcoming. The prices are lower than a lot of other places and I love being able to have unlimited tanning options. I don’t really have any complaints at all and I will probably continue tanning here for a long time.

Annadine was the best thing going for this location she knew what customer service was. I tried to cancel my membership rather than pay the freeze amount and was told over the phone to come in to cancel. When I showed up I was told that I needed to mail it into the corporate office. The flyer they handed me recommended sending it by certified mail at my cost. I mailed it regular mail only to find out that two weeks after I mailed it I was charged again. I called the corporate office and was put on hold for a long time and the representative told me that the cancellation had to be received before the 14^th of the month. The cancellation policy sucks and the customer service at the corporate level is the worst.
And yes the music in the beds suck some of the beds don’t even give yiu the option to select your music and they play some sort of foreign music.
Will not be going back!!!

Love coming to this location because Annadine greets me with a smile every time!!! Her customer service is always top notch!!!

Love this place! Have had a membership for years here. Always great customer service and they are very knowledgeable. Very clean and great beds!

This is my fav Australian. Super clean, super nice staff, I rarely wait and they have two level 5 beds. I was going to the one in Saratoga but they don’t have as good as beds and the one in Campbell always have a wait and hard to find parking. This one is right by a gym so you fit right in when you come out to the parking lot and you are all sweaty. Haha. But in general, I’ve tried several tanning salons in the area and Australian is by far the best salon in the area.

LOVE this place. I have tanned at other salons and this is one of the best. The beds are always clean and the staff is super friendly. One of the things I like best is if I do have I wait for a bed the girls working at the desk are always professional and don’t sit there and gossip or go on about things that aren’t appropriate for work.
Never feel pressure to buy anything and always enjoy my time here!

The only reason I have stayed with Australian Tan is because of the great customer service Michelle gives every time I go to visit the Willow Glen location. This is the best location due to great management.

After this review I was immediately contacted through their marketing department. They are sending someone out to check out the machine. Wow, just for that customer service alone, I am giving 5 stars.
Much appreciated.

In need of a good tan before one of my good friends’ wedding in October, I purchased a Unilocal deal ($ 20 for $ 50 service.) I used to go to this tanning location for a short time when it was first opened a while back. When I came in this time, with the Unilocal deal, to purchase the tanning service ($ 59 for bed 1 level until the end of the year), I found out that the deal is «For New Customer Only.»
Michelle, the store manager, and Olivia, were so helpful and patience (since I don’t tan that often, I have no clue how all the beds work) in explaining everything to me. To my surpirse, they also called the owner/​manger and accepted the Unilocal deal and to make sure that I can upgrade to a higher bed if I decide later! That was EXCELLENT customer service.
Many things I LOVE about this place:
1. The staff, Michelle and Olivia, were awesome, very knowledgable, friendly, and sweet. You have the vibe that they do very much enjoy their job.
2. They are both so beautiful with great tan! This is a very smart marketing move: their looks make people want to tan!!!
3. The store/​beds are so clean.
4. The location is great since it’s close to my house and also, is very easy getting in and out…
5. The price is reasonable!
6. EXCELLENT customer service!!! (from my own experience and also, the way other customers were treated.)
If you in need for a good tan with great customer service, go to Australian Tan in Willow Glenn/​San Jose area.

Went here for my first quick spray tan before a trip to Vegas. The staff is really sweet. Even though they had a lot of computer trouble and the tanning booth was having technical difficulties that night the tan looked natural and I didnt turn orange. My only complaint would be that they tell you that they require you to put the santizer lotion on your feet or a towel down before you stepped in.

Love this place, Michelle is awesome, staff is so friendly and place is clean.
deals happen online so win win,
Gotta get the lotion it makes a difference
Got to do the pressure bulb beds! Number 1

I went for the first time the other day to sign up. The membership options were explained very well, and the girl at the counter was very sweet, friendly, and helpful. I went in today to start tanning and the girl at the counter was again friendly and very helpful. She explained the process, gave me several tips, and even answered my questions without making me feel stupid. When I was done, she even smiled at me as I left and asked how it was.
Great location, wonderful staff, clean facility… the lotions are pricey, but I was able to find a $ 10 bottle at Sally’s Beauty Supply, so that all worked out.