Arroyo Plumbing & Drain

I run a business in San Jose with multiple locations and I’m constantly dealing with different vendors to fix things for me. Matt over at Arroyo Plumbing is the best! Time and time again they have come through for me when I’ve needed them. These guys are easy to work with and their prices are very reasonable. Most importantly they do great work!

Great service! I called about a clogged toilet and they sent Matthew out within three hours. He informed me that the blockage was caused by the incorrect installation of the toilet. He fixed the problem in under an hour. Since we rent, he also made sure to write this out on the invoice to make sure our landlord knew it wasn’t our fault and that he should pay for it. On a student’s budget, that’s lifesaving!

I had a small leak from my kitchen sink faucet and decided it’s time to replace it with a new sink faucet altogether. I called about 5 different plumbers before Arroyo and all 5 said they could not make it out on the same day. Arroyo’s receptionist, Sandy I think, was courteous and communicative. She was able to get someone to stop by within 2 hours of my call. Paul showed up and said he could not do it because the space in the bottom of my sink was too small for him. At least he was honest and didn’t try to sugar coat the situation. Paul contacted his boss, Matt, who was able to get Ed to come by an hour later. Ed came by, assessed the situation, and gave me a new quote that was 2.5 times the original quote because my existing sink faucet was too old and needed a bit more work. I would have loved to stay within budget, but I figured it’s not every day that I would call on a plumber and would prefer to get it done right the first time. Ed worked efficiently and got the job done as agreed. They are not cheap but not pricey either. Their hourly rate seems fair in the plumbing market. The entire Arroyo team were nice and honest. Definitely will call them again for future plumbing issue.

I needed two facets and a urinal repaired at my place of business. Arroyo arrived when they said they would. They gave an accurate estimate and performed all the work in a timely and quality manner. Their representative spoke both English and Vietnamese and did not leave the site until I personally verified that all repairs were done to my satisfaction.
Highly recommend Arroyo for plumbing repair in San Jose.
Paul
Thomson Linear

I had a leak under my kitchen sink. Paul arrived promptly this morning and identified the source of the leak almost immediately. The nozzle at the end of the kitchen faucet was loose causing the water to leak down underneath the sink. He tightened it, and the leak was gone. The job took less 10 minutes. So he gave me a discount and only charged me $ 60, which includes a 30 day warranty to come back and fix it for free if the leak were to re-​occur. I really appreciated his help and kindness. I would definitely recommend Paul and use this service again.

I can’t emphasize enough how fantastic Arroyo Plumbing’s service was today (so happy with Ed and Tranh’s professionalism).
We are leasing a townhouse in San Jose, and the house itself has already been having issues. Imagine our frustration when there is yet another issue: we find that water is leaking from our kitchen ceiling (which we found out later was coming from one of the bathrooms upstairs).
Matt (the boss) called me because our property management called him to get an estimate. A different company had already come out to take a look, and I guess the property management made accidentally contacted him again (or something like that). Even though I wasn’t a client, Matt took the time out of his day to text me the phone number of the property management guy so I wouldn’t be confused and without a specific contact.
Turns out Arroyo DID end up being chosen to do the job, and Tranh came over to scope out the work. He was very sweet, came at a late hour since me and my housemates weren’t available until after 7PM, and took pictures of the damage. I spoke with Matt shortly after, who explained what would be done the following day.
Today, Ed and Tranh came by around 7 again and surprisingly finished the job in around 2 and a half hours! My housemates and I were expecting it to take at least until midnight, if not a few days, but were so pleasantly surprised when the issue was fixed. They’ll be sending over someone to patch up the water-​damaged ceiling tomorrow, and we’re so relieved !
Thank you Matt, Ed and Tranh for your polite, sweet, professional service!

The most professional, honest and reasonable plumber I have encountered in the 20 years I have lived in the Bay Area!! I have had work done by several plumbers, but have not stuck with one for several reasons. From now on I will only use Arroyo. I highly recommend!

I’ve used Arroyo Plumbing before and I will continue to use them for my future plumbing needs. Ed’s work was thorough, he clearly explained what the situation was to me and my husband. Super nice guy and strong work ethic.

I have worked with Arroyo Plumbing two different times to fix leaking pipes in a crawlspace in San Martin. Each time they arrived punctually, fixed the problems, and their technicians acted in a very professional manner. Their office is very easy to get a hold of and I would highly recommend their services for water emergencies.

Arroyo Plumbing and Drain, came to my rescue once again. I used them just about 2 yrs ago, Paul came and immediately went to work snaking out the drain. The job was completed within 50 minutes. Good, timely and professional business. Thank you!

It amazes me how there can be such extreme differences in peoples experiences with the same company. I can only go by how mine went.
From the call with Matt, who was professional, informative, & quick to please, to the work by Paul, what was a potential disaster turned into a positive solution.
With the big storm predicted for today, I called yesterday about 11am to have someone snake the drain in my atrium (outdoors in the center of my house). It had been slow draining during the last heavy rain and, if not cleaned out, could result in rain flooding into my kitchen & bedroom. Matt said he’d have Paul come out ASAP and sure enough within an hour he was there.
We discussed the situation, he made a couple of suggestions the then began snaking the 70+ feet from my atrium to the drain exit at the sidewalk. Although I’d had it snaked last year the guy didn’t have a full 100 ft coil so must have missed a good portion of the line. Paul snaked my line THREE times until it was flowing free.
He took the time to show me a small pump that I might buy to keep in case of emergency (if the rain was coming down so hard even a clean drain couldn’t handle it). I had already bought one & he took a look at it.
Paul was here about an hour and charged me their hourly rate of $ 125. He was very pleasant & did not act like he was too rushed to take the time to do the job right the first time.
As I sit here typing this, the rain is coming down hard but I have the peace of mind that my drain can (and is) taking the full volume of what three pitched roof sections are dumping into my atrium.

I have used Arroyo multiple times and have been extremely happy. A few years ago they had replaced my broken hot water heater. They were prompt and professional. I called them a few weeks ago on a Saturday and they were booked that day so we had to call someone else. They were just OK. When I had a leaky pipe under my kitchen sink this time I called them again. We scheduled for 2 pm and they were here 10 minutes early. Paul was very friendly and showed me exactly what he found. He also gave me some tips along the way having to do with my garbage disposal. Again. Very happy. They are now on speed dial! I really appreciate great customer service and this company has it.

Not 24 hours service first of all… I called & someone did pick up but just said we’re closed & please call tomorrow after 8am. My recommendation to owner, change the business hours here.
I cannot use someone who provides incorrect information in any form.

Arroyo Plumbing are absolutely fantastic and since we have only owned our Willow Glen house for a year, they’re practically on my speed dial.
We’ve had rather major work done on the house, and they have done everything plumbing-​related from complete replacements of several toilets and complicated sink/​wallmounted-​faucet installations, general repairs and plumbing (clogs, drainage problems, part replacements) and even helped us with our indoor fountain issues when it nearly flooded the ground floor. I think we must’ve had about a dozen visits from Arroyo since moving to Willow Glen a little over a year ago.
They’re really good about their time-​windows, even when I frantically call to schedule an impromptu visit because of a leak or whatever it is we have going on that time.
They’re very punctual when I schedule in advance, alas if it’s one the above-​mentioned ‘I need you guys here today, now’ things, then they do their possible best to fit me in and be on time and usually are.
It’s mostly been Arnold who’s come over, he’s a true professional, always efficient with time, quick to explain the problem and what he’ll do to fix it and very polite.
In fact, he was just over to fix a dishwasher draining problem and to install a new part for our ‘Sensate’ faucet.

I have been using Arroyo Plumbing for many years now. They work on our home that we live in and our rental properties in Santa Clara county. Matt, the owner, is honest, professional and a really good person with whom to work. He sends his people out quickly and they do their job well and efficiently. And, unlike every other plumbing company I have ever used, they clean up after themselves.
The first time I used them was to find a leak in my plumbing somewhere. To make a long story short, the first two companies I called were unable to find the leak. One of those companies told me it was our water softener. So we replaced that and only then discovered that that was not the problem. Ouch! But Arroyo Plumbing sent out Thanh, who has been working there for many years, and he was the first plumber to find the leak – which was in our laundry room behind our dyer.
I would recommend requesting Thanh. He is skilled and knowledgeable and he is extremely friendly and polite. My 9-​year old son said that we should purposely break our faucet so that he can come back again. And he was very meticulous about cleaning up after himself.

I really, really don’t like writing negative reviews, but I feel obligated to write this so that the public understands how this company works and the poor service they provide. I chose to contact this company due to the 4 stars on Unilocal,but honestly, I don’t know how they have anything but 1 & 2 stars.
I called Arroyo Plumbing on Tuesday and ask the person (Matt) if he could come out on Wednesday to provide me with an estimate on identifying and possibly splitting a gas meter for me. He was nice on the phone and said that he’d come on Wednesday at 4pm.
Wednesday 4pm came along and no one showed up, so I called. They eventually sent over a man (not Matt), 40 minutes later, to take a look at my gas meter. This man had no idea why he was sent to my location — apparently no one briefed him on the job. I was a bit irritated that he was late, it wasn’t Matt (who already knew my situation) and he wasn’t able to provide me with the estimate I needed. But he was nice and he offered to schedule me an appointment with Matt on Thursday at 4pm.
Thursday 4pm came along and no one showed up, so I called (sound familiar)? The rude man who answered the phone said that Matt wasn’t there. I told the man that I had an appointment with Matt at 4pm. The rude man said «Well he ain’t coming.» I was very surprised at his tone and that my appointment was missed. I had driven down from San Francisco a 2^nd day in a row, for another disappointment. Then, the man offered to meet me on Friday at 2pm. I accepted the appointment and asked him to please inform me ASAP if there were any changes.
Friday 2pm came along and no one showed up, so I called (sound familiar)?? The rude man answered the phone and said «Ya, I’m supposed to meet you». I told him that it was already 2pm and I was waiting for him. He said he’d come right away. He did come right away… and had no clue why he came. He had no idea how to help me with the gas meter. After 3 days of discussing the situation with this company, did no one COMMUNICATE with each other? Needless to say, I was quite frustrated. This man asked if I’d like to make another appointment. In my mind, I said Hell No. In person, I just said no thank you I’ll call you if I decide to move forward.
Long story short, I am very disappointed in the customer service, lack of communication and a COMPLETE waste of my time. Do not bother with this company.
**PS: The only reason why I gave 2 stars instead of 1 is because Matt was nice on the phone and the first guy was nice in person.

I’m writing this review after I’ve gotten over my initial shock & disappointment at how this whole episode happened & now I can honestly say it was a 2 star experience.
The initial consultation went ok. So we decided to engage him to fix our leaky shower. Instead of calling us back to schedule the 2^nd consultation/​follow up — after a few days, we decided to call the office to ask for a date.
On the arranged day, the guy arrived late. The appointment time was between 11 – 12, but he arrived at 1pm. The guy was friendly, apologetic & honest about the fees (hence, 2 stars) But it was apparent he did not have the right tools for the job. He had some-​kind of fruit /​kitchen knife and other «miscellaneous» tools in his bucket to scrape off the hard-​water muck in the pipe. He would apply the caulking/​silicone around the shower handle, but it was blobby and inconsistent.
Also, he was working inside our travertine & marble tiled shower. His tools would constantly bang against the stones & now I believe there are some damage on the natural tiles, — which as a homeowner, you will forever be haunted by.
When he was done — nearly 3 hours later, the leak stopped. But we did not test the flow (our mistake), and he left for another appointment. When we did try to shower that night, we realized the Hot and Cold water was reversed. Single-​handle showers starts with Cold water & as you turn the handle, the water gradually gets to Hot. But he installed it completely the opposite — it started with the Hot and then to the Cold. BIG FAIL!
We cannot recommend this plumbing company.

This morning, we found out the kitchen sink was clogged. The husband called Arroyo based on the recommendation of a neighbor. He called at 1pm. The plumber arrived at 3pm, which was a lot sooner than we expected.
Jerome arrived, looked at the sink, went back to his truck to get some tools and a wet-​vac, and he went to work fixing it. He told us some really funny stories while he was working.
When he completed the work, he showed us tips on how to prevent future clogs. He did NOT want us to buy any more Drain-​O and Liquid Plumber.
We are very happy with the service. Jerome was great! We would definitely call Arroyo again.

I had to take a couple days to clam down after this experience.
I noticed that the tub was draining slowly and when I flushed the toilet water would come out of the base. I cleaned up the water and called Arroyo. The guy they sent was nice, but he caused a huge mess that I’m still cleaning up, two days after he snaked the line.
Our drain cleanout is located in our garage. The plumber opened it up and showed me all the grease and crap that was causing the issues. He snakes it for a while, then tells me to go into the house, flush the toilet and run some water in the tub. Only, he doesn’t cap the drain cleanout. Now my garage is flooded with grease and sludge. You can’t imagine how livid I was. I had to walk away. Meanwhile, he goes into my house and tracks grease and sludge all over the kitchen, hallway and bathroom.
Snaking the cleanout didn’t work so he takes off the toilet and snakes it. He calls me into the house and says, «Look at this.» He’s holding a gnarly, decaying tampon. Classy. Anyway, he snakes the toilet, puts it back on and apologizes for the mess in the garage. He starts spraying the sludge/​grease with a hose, which is getting all over our stuff. He can’t finish spraying it all the way out of the garage b/​c he only has a 10 foot hose, also he’d be there all night doing cleanup.
I was hesitant to even cut a check, but I did knowing that I’d be spending hours cleaning up the garage. After he leaves I go into my house and notice that he didn’t even clean up the sludge he tracked through the kitchen and hallway. Then I look at the bathroom and it’s a complete mess. Greasy hand and finger prints are all over the toilet. There are a couple decaying tampons and shards of toilet paper on the floor and greasy foot prints in the tub. He just left it like this. Is this standard?
It took me and my wife an hour to clean up the bathroom and get the garage in good enough shape to park our car in it. The next day I spent another hour cleaning up the grease/​sludge under the wash basin and washing machine. Today I’m going to tackle moving our freezer and cleaning under it, not to mention cleaning under all the shelving racks.
This is the first time I’ve had someone snake our sewage line. Again, is this normal? I can’t believe these people are still in business.

I realized my hot water heater was leaking on Sunday evening. Of course the heater is located in by basement which is full of #%. . I called Arroyo Plumbing and was told nobody could come out until Mon. morning (–1 star). Considering the leak was contained to one corner of the basement and it was far from flooding I thought I could wait until the morning. Besides it would probably take me that long to move my #% out so they could have access to the heater.
The next morning they did not call at 7:30a.m. as promised (–1 star) so I called them around 8:30. Matt the owner answered and was super nice and was aware of my situation and said I was top of their list. He had someone out within the hour to access my situation. As I expected, my hot water heater had seen better days and had to be replaced (usually 10 year lifespan and it was much older than that).
Arnold was the technician and was super great. He diagnosed the problem and even offered to re-​run my ice-​maker line (that was attached to the heater) to a more convenient place under my sink in the kitchen (+$ 160).
He had the entire job done in about 3.5 hours ($ 1200 for installation of (40gal. new/​removal of old water heater). He even offered to help move some boxes and he helped me with a minor problem I was having w/​my basement door (+ 1 star).
Moderately expensive, necessary, super helpful, quick turnaround.
Great Service!