American Airlines

My husband and I are usually United Airline FF mile loyalists, but this time opted to fly on AA thinking we would give it a try. However, we were sorely disappointed by their service specifically with regard to poor flight update communications through their
, their 1 – 800 number, and in person on the flight and at the gates, delayed flights (one flight change became 2 flight changes), and inadequate staffing at the bridge which prevented us from deplaning expeditiously). The only good news on the flight is that they didn’t lose our luggage.

So bummed we are charged a $ 25 baggage fee, plus $ 50 flat rate if it’s over 50 pounds. It’s the holidays, why wouldn’t we be a little over?
I also received some sass from a random TSA (terminal B?) employee that was roaming around directing people to the appropriate airline check-​in station. It was super weird

Worst airline on the planet. Every time my company books with them for travel, I cringe. It’s the most unpleasant experience from their always delayed flights, slow boarding process, unfriendly and grumpy flight attendants all the way to the one hour it takes at baggage claim. How they are in business is a huge mystery.

Welcome to American Airlines!
We’ll begin boarding with:
First Class passengers
Premier Passengers
Passengers in Uniform
Passengers who like cats
Passengers who collect Pokemon cards
Passengers who paid $ 35 to ensure they would have room for their bag
Passengers who wear sandals
All other passengers will be boarded as And the rest… Odds are there will be no room for your bag and all the previously boarded passengers will be standing in the aisle. Also, someone will most likely be in your seat and unwilling to move. It’s up to you to be the grown up and just sit wherever they want you to.
Seats recline and leave you a approximately four inches between your head and the seat in front of you as we like to give back to our customers. Remember, passengers who recline their seats are usually staggeringly unaware of their surroundings and lean forward on their tray table not touching their seat back at all but please dont ask them to move their seats up as this will result in much anger and whining. We hope you brought small magazines as regular size will not fit between you and the seat in front of you. Also, we usually forget to have passengers put their seats upright before landing. We will however, yell at you if your elbow is slightly over the arm rest even if you have finally dozed off. Flying with us is fun!
Speaking of fun, we hope you spent $ 7 on airport trail mix or pretzel shaped butter because our goal is to MAKE MORE MONEY so we cut out food service. Well, we have food you can purchase but we never bring enough and usually run out.
Thank you for flying American Airlines! If you haven’t suffered a panic attack from being claustrophobic in your tiny allocated space and can still walk, we will soon be disembarking. Please remain seated until the seat belt sign goes off but please if you dont have a connecting flight, let those who do get off first… just kidding! RUN! GO! PUSH OLD LADIES! KNOCK DOWN KIDS! FIRST ONE OFF WINS!

I could save nearly 400 dollars if I fly with American Airlines, but because of their «excellent customer service»…I will fly with any other airline.

After hearing that my father-​in-​law was very ill and pretty much on his death bed, my husband booked the earliest flight. Due to work, my husband only have a little over a week to spend time with his family especially his dad, who could pass anytime. Well, my husband is currently stuck at Phoenix, AZ due to American Airline over sight! He had a flight from San Jose, CA Airport to Baltimore, Maryland today. On time is 12:30pm. He stopped at Arizona and transfer flight. And guess what? OVERBOOK FLIGHT!!! My husband was stuck at the Arizona airport since 3pm til now which is 9:23pm. Props to them for offering my husband a flight at 10:30pm, however, he must make 4 stops and the waiting to transfer flight can be up to 5hrs. Obviously he will take it because he need a flight asap. But that’s not all, it’s not a guarantee seating either! I just got a call from my husband saying the new flight they offer him overbooked 30 plus people and he may not be able to get on. By the way, their staffs was so rude to the customers. My husband witness that it wasn’t just him, but the staffs was rude to everyone.
We will never use American Airline again.

Terrible Tommie at the check in gate at 6am was so rude I won’t ever fly American airlines again. He was no help
It was my first time using the electronic check in and when I showed him the email of the boarding pass on my phone he started yelling that not a boarding pass that’s a email go get a boarding pass.
I ask him where do I get one and he tell I don’t know just wherever. People like him need to be fired. He has no customer service skill at all.

If I could give American Airlines a negative number of stars, I would.
I IMPLORE YOU TO NEVER, EVER, EVER, EVER, EVER, EVER, EVER, EVER FLY THIS AIRLINE. American Airlines does not deserve your money! They do not deserve you as a customer!
After 15 terrible flights with them, I swore I would never fly them again… but then I figured, what’s the harm in using my rewards points to fly with them for free? …just attempting to book the flight turned into its own giant nightmare. Zero help from customer service over the phone.
If you have a problem with American, all you ever get is «we’re sorry.» They are powerless to make any sort of exception, even the most reasonable (I had asked that the $ 30 over-​the-​phone booking fee be waived because I was having such a hard time booking online that I didn’t think it was fair to have to pay extra just to call them). They are also seemingly powerless to improve their service, because every single time I’ve complained, all I’m told is «we’re sorry.» Has their service improved? Nope. They aren’t interested in providing good customer service.
So…today while talking to customer relations, and was once again told «we’re sorry, but there isn’t anything we can do,» I informed them that I would take to every single social media outlet that I have available to me to tell others about how terrible American is.
DO NOT FLY AMERICAN! They do not deserve your money! They do not deserve you as a customer! The only way to send a message that you are sick and tired of how poorly American operates and treats their customers is with your wallet. DO NOT FLY AMERICAN! AVOID AT ALL COSTS!

Just got back from Hawaii flight 830 We flew first class the airline stewardess lacked hospitality. They did not meet my expectations of sitting in first class. Instead of catering to those in first class they were sitting in the front cabin chit chatting about their day. They seemed irritated if you ask for anything Sandy was the stewardess she only talked to one couple the whole time she didn’t even bother to ask anyone in that first class cabin if they needed anything.
This was my first time flying Alaska Airlines and my last. I will never fly or refer anyone to this airlines.

I wonder if their behind scenes safety inspections is as poor as their customer relations. I think I’d rather fly some African airline than American,

The AA San Jose planes are used as commuters flights and seem to be sold out /​over booked. They have made the trip even less comfortable by reducing the seat spacings so anyone 6 feet will not fit which was usually OK for me not being that tall. Until you get the seat recliner guy in front of you. Most people understand the cramp space and respect the shared space, buy not 16A this time. The seat is within 6 inches of my face for the entire flight The flight attendant asked if I would like a straw to drink my soda.

Sometimes airlines can be a nightmare. This trip was pretty good. In the past our luggage has been abused by American but this time not so bad. It got a little dirtier but not greasy like last time.
I think it is a lot to expect a special experience from any airline nowadays, you can only hope for no problems.
So far American Airlines has worked for us.

Hate this airline. It’s like a bus in the air, except a bus treats you with more respect. Pay more to stay away from this flying crapshow. Absolutely don’t give a care about their customers. Currently trying to talk to a representative but she’s ignoring me and on her phone 20 ferry away. The flight attendants on the way here were similarly attentative. I would absolutely pay more to not have to do this again. Absolutely the worst thing I’ve spent money on recently.

I am so looking for alternative airlines next time I fly. Luggage damaged with little to no response to the damage but that was not the worst of it – damage happens and this was not extreme.
The real and total irritation is the seats. First, economy seats are so closely situated that I, an average size woman have significant problems being able to move my legs into any of a number of positions to sit through a flight comfortably. Forget getting in and out of your seat to stretch or use the bathroom. Either everyone must get out of their seat to let you out or one has to maneuver around your seat mates. If your seat mate is not an intimate acquaintance it is quite awkward to have to stick your front or your backside in some strangers’ face. Heaven help you if the seat in front of you is reclined!
But personally even more irritating is that I traveled with my husband who is 6’4 and has long legs. Knowing that the airlines have decided that marginally comfortable seats are not a priority (and being teachers on. A somewhat limited income – certainly not in the top 10% of wealth) we purchased priority economy with «more» leg room.
On one leg of our trip we were not in the seats with more legroom at all, another leg of our trip we were given seats with very marginally increased space between the rows. Seats were assigned wrong on another flight and they refunded the extra charge, but only after we completed a 10 hour flight. Families were not seated together and only through the generous spirit of other passengers were families finally seated together. The flight attendant was not helpful and actually quite rude to the efficient and cooperation between passengers.
The engineering team really could mitigate much of the problem with some revision in the seating – reclining seats could easily rotate to recline allowing the passenger to recline without intruding on the passenger behind – they would be in control of the balance between their leg room and the tilt of their seat, the materials used could offer more comfort as new materials with better properties come available.
Either American will improve their standards of cleanliness, customer service, and comfort or they will certainly lose me as customer. My loyalty will go to a different airline– I know that is small potatoes but I hope there are enough of us that we can influence some of American Airlines decisions on how they view and treat their customers.

Flew American from Lafayette to Dallas today. The flight attendant Fernando was the most rude airline employee I have come across to this day. I thought American buying US Airways would be a good thing. Maybe not.

Two weeks ago I flew AA on business to New Orleans. On our way back we had a connecting flight in Dallas, Texas. It just so happened that the day we were flying, there was a HUGE SNOWSTORM which delayed our plane from getting up into the air for FOUR HOURS! That means we were stuck in the plane, on the tarmac for 4 hours then flew another 4 totaling in 8+ hours on a plane!!! We were hung over and miserable the entire time, but luckily there was a woman by the name of Tonya as our flight attendant who did an outstanding job of making a bad situation better. I wish I got her last name before I made my exit that night but I wanted to make sure to acknowledge her kindness.

Horrible.
I flew from LA to San Jose.
I wasted 2 hours waiting for my luggage to arrived in San Jose and then I found out at baggage claim it was delayed at LAX.
So then when it was delivered the bottom right part of my bag had a hole so big it look like someone hit it with a hammer. The wheel wasn’t just gone, it looked like someone smashed the whole bottom right side off and I could see the lining inside the suitcase.
I took it back to the San Jose airport (because you have to within 24 hours or AA won’t do anything to help you).
Then after a few weeks I was told they’d replace my bag with some London Bag winter that Macy’s used to sell.
Heck no so then they offered me $ 150 for reimbursement.
What American Airlines doesn’t account for is my time & gas shopping for the next bag, then my time & gas spent driving to the airport to receive the check for the bag they owe me.
In other words I’m losing money buying a new bag because they damaged my old bag.
I’ll never fly American Airlines again because they clearly don’t care about their customers.

Service is so poor: delayed and damaged luggage. Do you wanna make another awful holiday memory?

AA & US Airway are same. A new technique is to charge you full price for reservation, then charge you additional for seat in main cabin. What happens is plane fills up haphazardly and then they run out of overhead storage for carry-​on. Next they take your bag and don’t give it back until everybody is off plane at end of flight. You might miss your connecting flight.
This technique delayed the takeoff by an additional 15 minutes.
They said I was rude for complaining about their greed and disorganized loading. Well AA, you can kiss my a%$&! Help out AA by finding a better airline and tell them to fire all their mba’s, we know your money grubbing tricks.

I hope American Reads this… I have long been an American Airlines loyalist and reached Executive Platinum in 2011. I was very happy as an Executive Platinum in 2012, upgraded often and treated well. I was in American Airlines heaven so to speak.
In 2012 I flew 98,900 miles to and from Miami mostly, and just missed 100,000 by 1,100 miles.
(Keep in mind I chose to fly American, meaning I had to leave out of LAX versus John Wayne because of a lack of available direct flights. This meant that I had to drive 52 miles each way just so I could fly American. I take the 6:00am flight so I can still make use of my day in Miami… which means that I have to leave my house in Orange County at 3:45am once a week.)
I put in a formal request to continue Executive Platinum status. I was Denied.
I was disappointed. It didn’t bother me too much until I had a very displeasing incident at the Premium check in desk at LAX early in the year 2013.
Every year I ride the Multiple Sclerosis 150 mile Cycling event in Miami. My carbon fiber bike weighs 16lbs, the case I ship it in is triangular shaped… combined weight was 22lbs on their scale at the counter.
As an Executive Platinum, I showed them my paperwork for the event and they waived the ridiculous $ 150 fee. At MIA, for the return flight, the manager waived the fee as well. It took negotiating with both managers, but All was good.
I brought my bike again the next year, 2013, as a Platinum, assuming they would waive the fees. They did not and it cost me $ 300 round trip to ship my 22lbs box/bike…meanwhile, Virgin was offering free shipment of athletic gear, including bikes.
Here’s the kicker, and what caused me to start flying Virgin America. When I arrived at LAX with my bike, I went to the counter. The lady behind the counter indignantly told me there was no way that my bike was going to ship for free, regardless of my request that it was for a charity event and that they had waived fees the previous year. I asked to speak to her manager, just as I had the year before as an Executive Platinum.
This is where I just about threw myself over the counter and went ape. The lady would not go get the manager, she refused! I had to go get another clerk to get the manager, they refused. I pulled out my GoPro and started recording. I asked the first clerk to state her name, she refused, the second clerk ran and got the manager. 40 minutes had passed before I was able to speak to the manager. He came out equally as indignant and told me he wouldn’t say another word until I turned off the camera. So I did.
This was the same manager as the year before who approved the waiving of the $ 150 bike fee. I shared my story about our previous experience together from the year before. I brought my paperwork, just as I had the year before.
This guy… I swear… had the audacity to tell me that we had never met and that he had never, in his 10 year career at that front desk, ever waived anyone’s $ 150 bike fee! In other words he was saying that I was lying! He further told me to pay the fee now or I was going to miss my flight, in essence forcing me to pay the ridiculous $ 150 fee, which I had to pay on the way back from Miami as well.
Being a GoPro employee I travel with my bike quite a bit. I now fly Virgin America who, at the most, has charged me a reasonable $ 25 each way. I’m happy to pay that knowing that I’m getting Executive Platinum level service and a reasonable bike fee.
I’ve since dropped down to Gold status and barely made that in 2013. This year 2014, I’ve flown all of 2 flights with American and it’s half way the through the year. In fact the two flights I have flown with American have been using the miles I’ve accrued in past years.
American, please reach out to me, I’d consider flying with you again on the condition of returning my $ 300 (which is the least you could do), offering me Executive Platinum status for the remainder of 2014, and offering all customers a more reasonable bike fee of $ 25.00 — $ 50.00
I’m looking forward to hearing from you.
Sincerely,
W4374K4