AIM Mail Center

Don’t come here if you need to print a document. I came in just needing to print 2 pages. The prices are crazy expensive. They claim you can self print using the printer using a usb, but my usb didn’t even get detected. Owner mentioned something about using the computer ($ 3.50 for 15 mins? Pretty pricey) for the file to work? But wasn’t sure why the printer didn’t detect my usb. since I didn’t need the documents urgently, I decided to leave. Please note that when they say «self» print, people here won’t want to help you even if it’s about asking how to use the printer. I think it’s part of how they make their money. The self print doesn’t work so you end up having to use their computer or their services so they can charge more. The service was borderline rude and not helpful. I won’t be coming back to this shop l, even to drop off my return packages.

I’ve been here several times since it’s my neighborhood mailing center. It’s in the same plaza as Le Boulanger, Iguanas, Honeyberry, and CVS. Like another Unilocaler mentioned, it doesn’t get overly crowded and I’ve had the pleasure of working with Jeannie several times. She has helped me get my packages ready when I’ve shipped out to both friends domestically and internationally.
Today, I came to have my old Macbook Pro shipped out to a random lucky stranger in Chicago since they won it via eBay. Jeannie took my laptop and wrapped it in bubble wrap, filled my box up with peanuts, and made sure it was securely taped up with packing tape. I felt assured that my box was going to be shipped out in perfect condition because she put so much care into the packing and sealing of the box.
Thank you Jeannie! I will continue to come back to this location because of the service you provide for your customers.
*Just another tip: If you need to print shipping labels, it’s better to print them at home. There’s a $ 3.50 charge for the first 15 minutes of using the computer here.

This neighborhood center has mailboxes, shipping services, a computer with internet for a pricy sum every 15 minutes. One thing that can really be improved is the human relations of the owner Alberto. I wished I read the other reviews before I used this place. I have some tips for Alberto if he wants to keep afloat. Remember your customers keep your business running and bread on the table. They may not know all the rules or CA laws or otherwise they won’t need your services. I would only recommend this place if the personnel would patiently and courteously answer questions and explain the procedures to the customers particularly when they are confused. Otherwise I will think twice before coming back.

If people take the time to read these reviews, they will notice that the most recent reviews are not good. The customer service was horrific. Apparently, they are under new management which explains my complete lack of satisfaction with their services. At least with previous management I found their services to be adequate. However, this new team of staff need to learn basic customer service skills! They are the DMV of mail centers — and that’s not a good thing!

I have shipped items from here before over the past few years, but I don’t think I’ll come back. Recently I shipped a package via UPS, but the recipient didn’t receive it. So I told the people at AIM that UPS needed to file an investigation. They told that I’d have to go to the UPS website to do this myself. I wasn’t able to proceed because UPS wanted the shipper’s acct. no. More back-​and-​forth, and AIM said they’d get back to me. That was over 2 weeks ago. Why’d I go to AIM if they aren’t willing to follow up with customers? Next time I’ll cut out the middleman and just ship it thru UPS/​FEDEX/​PO directly.

Aim Mail Center is located in a pretty convenient location but the the business itself is terrible. I shipped a total of four boxes to my brother in the Army who lives in Kentucky. The owner, Alberto, rang me up a total of 186.54 $. For a 22 lb. box, he charged me 52 $, and it was parcel select! Here’s the kicker though, Alberto told me if i shipped these boxes at the post office it would only be a dollar less. I checked into it and my brother shipped from Korea to California the same 22 lb. box for 17.78 $ through the post office. This business is a scam and will eat a huge hole in your pocket. Also, my brother’s package arrived in Kentucky DAMAGED. I called Aim Mail Center and they said there was no insurance. Great! One more thing, I had one of the four packages sent back to my house (not Kentucky) and i was wondering what happened. Alberto didn’t cross out or block out the extra addresses that were written on the box from my brother, so the post office became confused. (It was a used box from Korea) I am an inexperienced shipper (my first time) so i do expect Alberto (THE FREAKING OWNER) to help me out and cross out or block out the extra writing
! I obviously wouldn’t go to this place if i knew what to do already. So, that was a total waste of time.

The best thing about them is that they are NEVER super busy. Usual people that I see coming in are just locals, so there’s no long queues of people. I definitely prefer this mail center than the Postal Service office in Eastridge Mall.
The employees are pretty efficient and friendly. I think the only iffy thing about the place is the fax machine. I’ve tried faxing documents twice with them, but for some reason it never takes less than 4 times to work. Good thing is that they don’t charge you until afterwards.
During my last encounter, one of the guys said he’ll keep trying throughout the day and he’ll call to let me know it worked and to come back to collect my documents and pay. He called an hour after.

It is definitely cheaper than Kinko’s.
I am saddened on a few things. I called, I was told that yes, I can plug in my thumb drive and print. I got there a few minutes later, and I was informed that the printer isn’t working, and that the other printer is new, she didn’t know how to use it and that the owner wasn’t there. So, basically, I asked if I can try it.
Turned on the computer, like Kinko’s it was lagging. (Is this how places make money? Purposely lag a computer to charge more minutes?) I personally wouldn’t have come here if I didn’t need to print out the 4 documents immediately with my laptop not linking to the printer to let me print.
I clicked around because the printer needed to be selected. We knew it was a Koniko something… There was 4 choices, the little girl wasn’t sure which one… even though KM C5501 is a dead give away that there’s 2 choices of printer to select… she kept insisting it the full name and the C550 (not the abbreviated KM C5501) the fact that it’s not even the full series number… anyways…
She went to go help the new girl in training, seems like there were some issues behind the counter so I did my own thing, and voila, I was right :) in and out with 4 documents I needed, it’s close to home, cheaper than Kinko’s …
$ 3.60 for computer usage, print 4 sheet, in and out 10 minutes… It would’ve been less minutes in there if the girl knew how to run the equipment and not switch between customers and training the new girl.
.10 cents a print & $ 2.95 for 15 minutes on their computer.

They were very quick with my documents and notarized them quickly & they were cheap too! (: I’d definitely come back again if I had something to notarize. They also sell envelopes for important documents, they also helped me to make sure I had the appropriate postage.

Nancy and her crew bailed me out of a pinch this week. Another print vendor failed to produce an order of brochures that my clients were expecting for open house on Saturday. I called AIM just by chance and was pleasantly surprised when they told me that not only would they do the print job for a decent price, but also in an immediate fashion. I was immensely pleased when they delivered on time and for the quoted price. Thank you, AIM. My wife has been a long time fan, and I have a feeling that I will be, as well.

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For copy service, cheaper than Kinko’s, all staffs are friendly here; the manager Anna was so helpful to me! So do Billy and Jeane here too! Get my stuff done, that just what I need!

Nancy, the owner, is AWESOMEE!
She’s super friendly and helpful. If you need to ship packages or get a mailbox that is non P.O. Box, Aim Mail Center is the place to be!!!
Thank you so much for your help and support!!! :)

I am a very satisfied customer — helped me design my business cards and other marketing materials which turned out great. Nancy and Sarah are great to work with.

Close to home and convenience is key. Dropped off some stuff and it was ready to be sent. Parking sucks in this area though.

I’ve had to use lots of mailing centers before. and from Kinko’s to Ups stores, By far the best experience has been at the Evergreen AIM location. Sarah and her staff are extremely helpful with everything from copying to shipping, and take that extra step to remember you and make you feel welcome every time I’ve come back.

Been doing business here for over 7 years now.
Nancy, the owner, and her staff are great! They greet me by name and are always helpful. They provide basic postal services as well as copy/​fax/​notary.
They are one of the very few locations in the bay area that have an outside mailbox (POBOX-​like) that you can access at all hours. Large packages will still need to be picked up inside during business hours. They sign for your packages and send you an email when someone’s arrived.

I really appreciate their service here. The post offices nearby can get pretty busy so I usually go here to get things done. The workers are friendly and courteous as well.

I love going here because the workers are so friendly and helpful. I ship a lot of my stuff from here and they’ve been reliable so far. I shipped once with Longs Drugs and they lost my stuff.
Also, I was making color copies and some didn’t turn out the way I wanted, but the worker only charged me for the ones I liked; she let me keep the mess ups too at no charge. Other places will charge you for everything regardless.
The only downsides are their hours of operation, size (it can get busy sometimes), and variety of options. But those are really no big deal.
AND they have discounts for teachers and senior citizens (I might not qualify, but you guys might!)

This shop is a lifesaver. They are so accomodating. The gals are so nice about helping whether you need 1cent stamps, keys made, passport photos taken, copies, a quick and awesome greeting card, or mailing materials. I like a place like this where I can get so much done in one spot, all while being treated like a rock star!
LOVE IT!