Kong-Thein Lorna, MD

This is the worst office I visited! The front staff is no nice, bad attitude! Each time phone call them, if you want to speak Chinese, their voice and attitude sounds no good, then let u waiting online and take long time. I hang over call back again, they asked my phone number say will call back later, but I still waiting long time, nobody call me back! I tried three times already! It wasted my a lot of time! How they can get these jobs? They don’t take care patients! One time I late 10 mins to there, they let me back and canceled my schedule, let me come back the other day! And doctor needs to depend on her mood talk to you, if she is happy， she can talk to u more. If she is unhappy, you ask the questions she reply u not too much! She is rude! I will change a new doctor! So horrible! I also want to give 0 star!
Don’t go to there!

Horrible wait times. Our wait times have been no less than 2 hours… Even being the first appointment/​patient of the day!!! Unacceptable !!

Dr. Kong’s practice is horrible! She, herself is very kind and patient, but there are just a few things that are pretty bad and off for being my infants pediatrician.
I had gone with her because she was the pediatrician that was part of the hospital I delivered at and figured since she had already seen my son at the hospital, it would be easier. Someone I know had used her as well but had left because she said she didn’t like that they wouldn’t allow her to make appointment for her son because the holiday were coming up and that they wouldn’t be in the office, although my friend was trying to make an appointment AFTER the holidays, they still told her to call back after the 3^rd of January. This was BEFORE I had my son, she told me not to use Dr. Kong. Boy, should I have listened…
Everything was fine for the first few check-​ups, but it started going down hill when my son got sick. He had really bad congestion and had a cold and if I’m not mistaken, a sore throat. I had called her office and they said she would give me a call back to ask for a more in-​depth for his symptoms. She never called me back, I called her two times the next week because his symptoms had worsened and she STILL did Not get back to me. My son had a fever and it seemed like it was a pretty bad cold and eye infection but I had to make sure since my son is so young. I called her direct pager number and she finally called me back. After THREE weeks had I gotten a response… Although I could have just taken him in, knowing that she isn’t so easily accessible makes me uneasy. If there is an emergency, do I not have a right to be able to contact my pediatrician if I have any medical questions pertaining to my son, one of her patients?
Another problem I have is how their office is run. My last three appointments have been really bad experiences. For one visit, when my son had his cold, I waited for 2 hours in her lobby and people who came in after me went in before me. They would have never called me had I not gone up to the window to say something. They didn’t even put my file to the front until I complained. I waited another hour in the small room for her. The next time I waited an hour, but the same thing with them pulling my file.
The most recent incident that has happened was just this past Monday. My son had 103 fever two days. I had tried everything to break it. I even called her office again and she didn’t call me back. My son’s fever had dropped to 101 at night but in the morning it spiked back up to 103, he was fussy and lethargic. I called her office again in the morning and I wanted to see if I could get a phone call back or to see if she would see him as a walk in for this case. Finally, I ended up going to urgent care. They had informed me he had a double ear infection. I got the antibiotics and finished them so I made a follow up appointment. Once again, I had a 2 hour wait and people who came in after me went in before me. An hour in I asked about my insurance because I switched them. I waited another hour and I complained because he girl said she would check. She didn’t even call until I said something to her. They also were going to try to tell me that they couldn’t take him, but I thought it was ridiculous for them to make me wait all this time when they could have called my insurance provider from the beginning and let me know so I wouldn’t have to wait 2 hours to even get into a room. When she finally came to see me. She said my son had a little bit of his infection left in one ear and that it would remain up to two weeks after his antibiotics. That didn’t sound right so I asked my aunt after we left and she had told me that her kids ear infections would be completely gone after the antibiotics. It didn’t make sense to me that Dr. Kong would tell me to wait two weeks later. My aunt said that it meant the antibiotics didn’t work. Now I don’t know if I should listened to my aunt or to Dr. Kong because I know she is a Doctor but she just seems so sketchy.
I don’t know what it is, but her office is run very bad. I get she’s also on call for San Gabriel Hospital, but She shouldn’t overbook herself if she knows she may be on call. I’ve already been look for a new pediatrician. I really don’t feel comfortable or at ease knowing my pediatrician is so hard to reach.

My son has been going to Dr. Kong since he was born. I personally never experience such a bad doctor. I thought I would give her many chances to see if she will change. Whenever you have questions or call her when your child has fever during off hour, she always sounds so pissed on the phone and not helpful at all. Whenever we visit her office, the wait is always two hour, just like waiting in the ER. The staff are not as nice. This time around my son has been sick for 2 hours, and the receptionist scheduled us at 1:00 pm; 30 minutes passed and the receptionist said the doctor went to lunch. I do not recommend this doctor to anyone.

Dr is really good! And able to answer all questions. She has lots of patients to see so be patient there is always a wait time because she is so good.

If you are okay with WAITING FOR MORE THAN AN HOUR EVERY SINGLE TIME your baby needs to see a doctor, then come here. My son’s doctor is decent, but the operation of this clinic is terrible.
I took the long waits pretty well in the past, but what happened today was unbearable.
We went to the clinic today for my son’s second flu shot. I was told last time that a flu shot would be quick because it doesn’t require seeing a doctor.
I filled out the forms as they directed, and we waited. Nobody came or whatsoever for 40 minutes. My baby started to get impatient and hungry. I didn’t bring any good with me because I was told it’s going to be quick! So I went to the receptionist and asked. She told me to keep waiting and someone will be with us soon.
My baby gets really hungry and starts to cry and cry. Nobody from the clinic F cared.
After waiting for AN HOUR AND HALF for a simple flu shot, I was too frustrated to keep waiting and went to the receptionist again. And she told me the clinic RAN OUT OF THE SHOT.
THE CLINIC REALIZED IT AFTER 90 MINUTES?! We waited for 90 minutes for a flu shot that was never there.

Horrible place!!! It worth ZERO star !!! Change this doctor ASAP !!!

AWFUL DOCTOR! I’m been seeing Dr. Kong for all 3 of my children and now my 4^th one.
My youngest son got a fever and I was there on Monday at 8:30AM (without appointment), when I got there there’s a room full of people waiting for Dr. Kong (late for 1 hour). The front desk staffs have NOT ask me to sign the check in book. My 10 months old sick child and I waited for 3 hours and Dr. Kong finally come out and say «You’ll have to wait, if you can’t wait go and find a emergency clinic»… Dr. Kong wants to take care of the patients who pay CASH first.!! Dr. Kong is the most GREEDIEST, NASTIEST, RUDDIEST DOCTOR… NOT GOING BACK AGAIN…
Deserves NO STAR!!!

No offense but… Wow, welcome to a waking nightmare for a first visit. Good luck and Godspeed if you have a newborn because it is pure chaos in that waiting room.

So awful, I almost left in tears. In no way is hoarding patients for monetary gain ethical. I feel so embarrassed for her staff and her associates who have to work with her.
We had an appointment at 10:15 am by 1:30 pm we were still waiting to see the «Dr.» Lorna. Keep in mind my son was just days old at the time of the appointment so waiting so long in waiting room with potentially ill children seems highly unethical unless you don’t mind exposing newborns with little to no immune systems to communicable diseases.
The reason for the wait was obvious, this doctor is greedy. Upon getting to her office, you wonder if you’ve entered a third world country. There are women and children and whole families waiting ON THE FLOOR outside of her office door. When inside, I had to give all of our information practically standing in someone’s lap.
Then we waited and waited and waited. Family of patients were allowed to come and go from the office to the waiting room and back again and when we finally were called back to a room at 1:00pm there were children running amok in the only hallway in front of open doors with filled rooms. Talk about no privacy!
A very young lady (no older than 16) did the intake for our son. This was very unpleasant and unprofessional. She wore no gloves nor any nurses scrubs, and she used a thermometer which she picked up from a common counter at the reception desk. I had the feeling she was related to the «Dr.».
The office itself seemed dingy and in no way sterile.
In the end, we never saw Dr. Kong. We left after waiting 3 HOURS and 15 MINUTES. If she thinks it’s ethical to let her patients wait so long just to get an extra check in the mail, I wouldn’t trust her medical opinion on a stubbed toe.

Sitting here at this office since 1:30pm and now it is 3:15 pm and still waiting for my daughter to see the doctor!!! I seriously don’t understand why they even bother scheduling appointments. I don’t mind waiting 30 minutes, but been waiting for almost 2 hours and who knows how much longer is ridiculous!!! Just like a previous Unilocaler mentioned they don’t even apologize for the long wait. This office makes you wait regardless anytime of day you go in. You even wait when they first open in the morning. Definitely looking for another doctor!!!
oh…here comes the doctor… –_–

I agree with the others. This place is over booked. The wait time can be more than one hour with the appointment. She is not rude to us but don’t expect to see her when your child is sick. The office will tell you to go to the hospital every time. This place is next to San Gabriel Hospital so she has no problems getting patients yet her office only open three days a week. What’s wrong with the American Doctors now. They work less hours and expect to get the same pays?

Terrible place. I need to wait for the doctor at least 2 hrs and sometime the doctor didn’t show up with no ETA. Doctor and staff have bad attitude.

I love Dr. Kong-​Thein I’ve been taking my daughter here since she was 1 and she is now 8 and I now take my son here since he was born now 6 months I never had to wait a long time to see the dr and even if I did I understand it’s that way at a lot of doctors offices.
The staff is friendly and is always so greeting and kind to my kids. my daughter likes going to the doctors and likes how nice they are to her.
Dr kong-​Thein is a great doctor she answers all my concerns I have about my children and gave me suggestion besides the medicine and when she even has her own doubt she dose research and shows me and goes over it with me. she nice and friendly and with my newborn son she helped give me a feeding schedule and suggest things to help him sleep better through the night she is the most helpful doctor I’ve ever meet and would not want to go to any other doctor

My OB choose this Ped for us, so she came to the hosptial to see our newborn, she seemed very friendly, and helpful, gave us her card and told us we are welcome to come to her office. I had read the bad reviews on here and was worried but because she was so nice at the hospital we decided to go ahead and make an appointment.
Our appointment was in the AM and there were only two other couples, we were taken in pretty fast after we filled out the paperwork. Dr. Kong took her time and answered questions, even drawing out a diagram of a babys stomach on the paper sheet on the bed. She even took the time to clean the babys belly button with swabs. She answered all our questions and actually went through all those questions they ask about family history etc. etc.
This was our first appointment with her, so I dont know if we just went on a good day, but so far so good ;)

It’s a horrible place, everytime you have to prepare for about 1 hour n half or 2 hours of waiting even if you have an appointment! My son got sick and when I paged after hour, Dr Kong seemed very impatient, told me to go to emergency if I’m really worried.
She’s closed on Wednesday and got another partner called Dr. Ko, seen her couple times and she just doesn’t seem experienced at all!!! Try avoid this unfriendly place, From the receptionist to doctor. If you don’t belive me, just try! if you got lots of time and patience with this place.

Well, I can say that I’ll be looking for a new pediatrician now. Dr. Kong herself is not bad and seems nice in our 3 appointments. What kills me is the wait in her waiting room. First time was over 2 hours and an hour an half the next one. And this was with appointments! That’s unacceptable and the staff never apologizes or tells you why or if they’re running late. My time is too valuable to spend it in a waiting room when I have an appointment and insurance. I need a doctors office that cares about my child and myself. See ya.

Office staff is very unorganized, rude and by far the worst office ever. It takes 2hr. To see a Dr. I would NEVER recommend this office horrible staff/​receptionist.

Terrible!!! Bad! Worst ever!!!
Everything sucks here! The doctor’s license should be canceled! Why this tiny small clinic is full of patients and parents? Dr Kong is so rude and impolite. She never has patience and will never answer your question at all! Don’t push your child into this hell!
You will wait 3 hours to see this terrible doctor even though you make an appointment. Everything here is unorganized!!!

Horrible Doctor, Horrible Attitude. In order for my son to visit her, it will takes month of advance appointment. Everytime when we visited her, she either is yelling at my wife or yelling towards me. Why is this women even a doctor, she might as well go pickup trash or something. Rude attitude… Will not visit her again