Vons

What is the deal in this store! Now they have to stuff the Isles with things they are trying to sell. It’s like walking around in a 99 cent store. Two people can’t be in the same isle with running into each other or waiting for someone to move. There is no place to wait in line to pay for the food. Everyone has to line up in the isles in the front of where you check outdo no one can walk by. At the check out tons of crap that you can hardly get by. Today it’s all jammed up they finally open another line and tell people to come over instead of the next person in line. With all the junk jammed around me before I can even turn the cart around five people in the next line. Then they want you to use your Von’s card and one out of three times it doesn’t take off the money it suppose too. Then get back in line if you want them to fix not taking money off. What a joke, if they ever put good store in here no one coming here in Tierrasanta.
If you didn’t know this Vons is owned by Albertson’s

Pros:
*small store; can get in and out fast
*very friendly staff — shoutout to the two hilarious blonde twins that actually searched the parking lot for one of the small carts for me! You dudes rule! Haha.
*convenient location
*clean and organized
*easy to get around and find things
Cons:
*not as wide of a variety since store is smaller; they don’t carry some stuff
*have to double-​check the deals on your receipt to be sure they went through
*prices are crazy (that’s any Von’s)
*some items that are listed on their app under the deals are not in the store
Overall, I like this store and will go there for quick pick-​ups. As far as doing my regular weekly grocery shopping, I will stick to Walmart and Sprouts to save $. Plus, Sprouts has a better selection of produce if you’re an all-​natural or organic type of person.

Ever since the buyout, prices have gone up and the quality of meats and produce is crap. We are going to have one grocery store, one airline and one bank. People these mergers are not good…

I love Vons… just not THIS one. I thought they had improved a little since Hagens arrived. The store seemed cleaner and was stocked better. However, the management is still awful! There is generally only one check stand open, with lines of 10 – 15 people. Yesterday I wrote a check and the manager said it was declined. Pretty embarressing in front of the other customers since I knew I had more than enough to cover my items. After a trip to the bank and a call to corporate, I learned that he had not processed it correctly and also should have called the check service with me there. Corporate apologized but this could easily have been avoided if he’d provided me with the phone # to the check service. The employees are great but both the manager and assistant manager treat problems as «oh well». This has happened so many times that I avoided THIS Vons as much as I could for the past 15 years. I know that I will never step foot in there again until the management changes.

Today I made a list of specials from the Vons 4U, went to the store, none of these showed up on my bill. After waiting a few minutes for the supervisor, I then had to explain that, No I don’t remember my password, I have my account set up to where I don’t need it. However they were unable to resolve the problem without the password. I came home to check and just one example is Breyers Gelato — charged $ 4.99, Vons 4 U $ 3.38. Others were .50c to $ 1 over the special price. So now I have to go back with bill and password in hand and get my refund.
This is not the first time this has happened, once it was $ 5,.00, and the lady in front of me lost over $ 7.00. They keep saying it’s the new company that has taken over. Vons is cheating customers right and left. You’d think that with Haggens doing so badly, this Vons would try to get everything right. But, no, they never have enough checkers, today there was not a bag person at my check stand.
CHECK YOUR BILLS BEFORE YOU LEAVE THE STORE.
I’ll be shopping at Smart and FInal in Spring Valley from now on. CLose to my work, better prices and no checking out problems.

Nice friendly staff, love the European bread… can get busy and it’s in a very convenient location. Now officially the best supermarket in tierrasanta

The staff are very helpful and the 3stars are only for them, the store management should really consider the queue and maybe carry zico coconut water

I HAVE PLACES TO BE! I shouldn’t have to wait in line 15 minutes to check out EVERY time in come here!!! SO VERY FRUSTRATING !!! Get it together !!

Let me start by saying I have been to this Vons on occasion when I first moved to the area and it was a pleasant experience. My last visit here, I will not be returning. First off why do they insist on only having 1 lane open-(and it being only the express lane)? I have seen this at multiple Vons locations, not just this one. It was semi busy here when I was waiting to check out. The customer in front of me was taking forever having a personal conversation with the Vons cashier. I wasn’t totally annoyed at this point, I was a manager in banking for 5 years so I know customers like to chit chat sometimes. But there is a time and a place for everything, not when there is only 1 checker and a big line of customers. When she finally left and I came up to the register, I did not even get a «hello,» «how are you,» nothing. The cashier continued to ring up my items and at the end just stood there for me to pay. Did not even tell me how much the total was. Then some customer started demanding something at the front counter and both my cashier and bagger left me there to wait. Needless to say I ended up bagging my own groceries. When they came back, the cashier gave me my receipt, no «thank you,» «have a nice day,» nothing. I asked the bagger if all my items were in my cart and he responded with a head nod, like a simple «yes» was too much for him. I am not hard to satisfy, all I expect is a hi, thank you and bye, but not being acknowledged and the treatment I received was less than satisfactory. I will choose to spend my money elsewhere, more like the Albertsons just down the road that knows how to treat their customers.

Let me start by saying that I’m a loyal Vons shopper and will continue to be so… at other locations.
This store however Is the worst Vons I have had the displeasure of visiting. the service at this store is consistently slow and there is a lack of urgency from the employees which I can only compare to that of a zombie.
The deli which is right across from the Starbucks which makes it great in the morning to get a breakfast burrito or sandwich, is never ready to serve anything and most of the time spent there is with an employee looking around trying to figure out where things are.
If you need anything from the meat department it opens at 10 which seems kind of late if someone is doing their grocery shopping in the morning and they sometimes close early.
This store is poorly run and seems like it’s been forgotten while other locations are having in the remodels and upgrades.
The only reason I go here is because it’s location is in my path of travel on the way to work.
The Starbucks on site is not much better and that they’re slow service takes longer than it should for the amount of traffic they don’t have.
I tend to always leave this location shaking my head and feeling like they are run by a skeleton crew or as I call it, the B-​TEAM!

An employee named Josie totally left myself and my daughter hangin today at the register. Like we stand in line for fun or something! Thanks for showing my daughter what horrible customer service is like! ALL SHE WANTED TO DO IS GET HER RECYCLING VOUCHER CASHED!

I would give this zero stars if I could. I would think that anyone that give more than 2 stars to this location is a Von’s shill. I’ve lived in Tierrasanta since 1991 and this Von’s has declined precipitously since then to the point that it has to be the worst grocery store that I’ve ever been in. A couple of years back, a customer vomited on the floor near the check outs. The employees in the store knew about this and yet the area wasn’t cordoned off. I naturally slipped in the kids vomit and nearly fell. When I pointed it out to a staff member, they said that someone was coming over to clean it up. Since that time I only go there for convenience since it’s down the street from where I live. I’ve been in numberous occasions for a few items and they always seem to be out of stock. I went in on a weekend to buy produce and it was barely stocked. I managed to get the manager and pointed it out as unacceptable and he just shrugged and said it’s what he has to deal with. Last night was the last straw. About 6:00pm I went in to get a bottle of wine to bring to some friends for dinner. They had 2 checkers and there were literally over 30 people waiting. Finally, one of the checkers picked up the phone to ask for assistance and it took over 5 minutes for another person to open up a third line. The people in front of me said that this is typical for this store, which I agreed it was. So I’m not the only one. I’d just as soon pay more to go a little further to Albertson’s and avoid the hassle and the total lack of customer service. If Safeway isn’t willing to staff this store, then they should close it. This store truly sucks.

Confession: I do not usually shop at large chain grocery stores, but this one is convenient and good for when I want to pick up a few quick things.
PROS:
* the prices seem a lot cheaper than the Von’s in my old neighborhood (Scripps Ranch). I actually had sticker shock in a positive way as it seems like things cost less than the other store.
* parking is decent
* they have an in-​store Starbucks
* they offer 10% off if you buy 6 or more bottles of wine. They had a special right now for an additional 30% off all wine and my beloved Stella wine was on sale on top of that, so I got a really good price!
CONS:
* I agree with the other reviews that there is almost always a long line
* it is smaller than some of the other Von’s stores around, so less of a selection and fewer specialty features

This Vons is super convenient and one of the only grocery stores around open till midnight. Prices are descent and produce selection is fair. If you want more selection in produce try the Latin grocery down the street by 52 where they sell lychee, tomatillos and pepper varieties, but they close early like 8 or 9.
I stop by this vons sometimes to grab coffee from their inside Starbucks, but the baristas always try to charge me for soy milk to put in my coffee (lactose intolerant). This is the only Starbucks I’ve ever been to who does that, and I’ve lived in four different states and have been to Starbucks all over the country. Boo to the soy nazis!
This Vons also has a deli which I have never tried.
Overall this store prices are slightly high but it’s convenient and I went all the time while living in Tierrasanta.

This is the most poorly run grocery store I’ve ever been to. There is a line no matter what time you come because their staff is nowhere to be found. The deli and butcher people take breaks in the middle of rush hour so no one is there to help you. I would recommend avoiding this particular Vons at all costs unless you feel like wasting an extra hour of your time every time you go there because you would be waiting. They need to fire their lazy staff and managers asap.

I never understand how this store operates. It always amazes me when I go into this Vons.
There is always 1 cashier and a long line. Whenever you go in expect to wait to pay for your items.
The deli is never ready to provide service. Once I went in for deli food and when I asked to pay for it at their cashier (located in the deli) they said that they did not have the proper staff to have the register open. Another time I went in to get deli food and no one was around to give me the food I wasted to select. I walked away. I went back to the deli yet another time on another day and a gentlemen came up to me and said that the deli person was on break. Three times I have tried to get something from the deli and I can never get what I wanted.
The staff that works there do not seem happy but under a lot of stress.
This place stressed me out when I go there. I love shopping at Albertsons. The staff are upbeat and the deli is fast.
To the management at Vons– you are not doing something right.

This location is conveniently located down the street from my office. At times I would have to buy light refreshments for the office and there is a Starbucks inside. I would get a fresh drip traveler and baked goods at the bakery section.
Last time I went, they were out of cronuts so I had asked one of the workers if they had more. He checked in the back for me and came out and said they had some and if I wanted glazed or cinnamon and sugar. I wanted the glazed. $ 5 for 4 were a good deal considering other places sells them for $ 3/​ea.
I bought juices and other baked goods for the office. Even got a good deal on some items because I have a VONS card.
Workers are super friendly and always ask if I need help loading my car. My only disappointment was that the cronuts were undercooked. It was a little gooey inside and not that great. So much for a bargain…

This is our favorite supermarket in Tierrasanta. The employees I’ve come in contact with always go out of their way to help you. The cashiers here have got to be the most efficient and friendliest people I’ve ever come across in a supermarket. They totally love what they do, because most of them have been there 10−20+ years!
This Vons carries a good selection of Noosa yogurt and Talenti ice cream… all I need to live! Haha.
I’m also a regular at the Starbucks in this location. The baristas are so freaking good at remembering everyone’s orders. My drinks are always on point here! Once they see my cup, they know it’s a light ice, upside down caramel macchiatto with extra caramel! I don’t even have to say a word. Every time I’ve gone to the other Starbucks location in Tierrasanta, the drinks have always been watered down and on top of that, they have a full staff that works at a snail’s pace.

When I first checked out, the lady said, god bless you, to the woman in front of me. When I checked out, she said nothing of the sort. I got to my car, and I checked in on Unilocal.I decided to look at some of the Unilocal pictures and noticed not only that someone was dressed all in blue like the X Men character mystique, but that this Vons has the donuts and croissants hybrid aka cronut. I have visited the Paris bakery or Paris baguette twice actually three times and two different spots and have yet to find them. So, I ran back into Vons and look in the bakery section and lo and behold they have to type. Glazed and sugar. Only one box left of each! This was kismet. Meant to be..

Conveniently located for Tierrasanta residents like myself. I like coming here for their deli, although, Albertsons deli has a wider range of choices. The custom made sandwiches at this Von’s is a hit or miss. It really depends on which deli employee is making the sandwich. I got a newbie once and the sandwich turned out pretty soggy and didn’t look anything like what the picture showed. You definitely have to stand there and supervise the employee while he/​she makes your sandwich.
I like the Vons $ 5 Fridays. They have a variety of items (including an already cooked full rack of baby back ribs) for only $ 5!