Verizon – A Wireless Premium Retailer

Excellent customer service by the representative Mr. Chase Calhoun. I’m so happy that I switched from At&T mainly for the above and beyond amazing pleasant service and the patience he was providing from the begging till the end of the transfer. Thank you so much Chase:)

Chase was REALLY helpful! Very knowledgeable and friendly! I will definitely be going to him when I need a new phone or tablet!

Kiara was awesome! I came in because I was having issues with my data and she was very helpful, friendly and knowledgeable. I ended up getting a new iPhone and she also made a great suggestion with the jet pack since I was having problems with my data. She took her time with me to make sure all of my questions were answered and I was comfortable with my purchases. I will definitely return to this store and her in particular for the great service!

I had a terrible experience with this location. Verizon failed to port over my line and my business number was missing calls for the entire weekend. I spent 5 hours on the phone on Sunday trying to get it fixed. When I called in on Sunday I was told that they wouldn’t be able to do anything. I asked for James Desimoney the store manager to call me back to discuss my terrible experience. He apparently has better things to do with his time as he has not returned my call. This place is a joke, they just want your money and don’t care if your service is working correctly.

DO NOT GO HERE. Go to a real Verizon store. We went in to get our account changed over to my husbands name. Mark promised they could do it and told us we were able to upgrade our phones for a terrific price along with some «free» car chargers and cases. After numerous visits back and calls/​emails, the account name is still not changed and they lowered our data plan (said we weren’t using all the data we had on our plan) but now we go over data every month and have incurred extra costs and fees. They were very quick to ask for a Unilocal review. I am sure Verizon get numerous complaints about the store. If you have any issues you have to call Verizon directly or go to a real Verizon store so just save yourself the headache and go their directly.

I’m not a fan of this particular Verizon store. The employees seem to be baffled by the fact that they were hired to provide service.
This small store has a limited selection in phone gear.
Parking can be a challenge at this busy mall, although the parking is free.

Just had a great experience with Mark. I hate going to the Verizon store but he made it so quick and easy. Thanks for the great service.

I have been going here for years and trust them. The bad reviews are not cutting it. Tyler more recently helped me out with a few phones I brought in and didn’t charge for helping out. I trust him completely and will return with my son after high school graduation to get his new iPhone!

Stopped in yesterday because my Driod had water damage. Walked away with new phone and tablet for $ 150 (tax included). On top of it Mark also lowered our monthly bill and gave us more data. The service was great! I always dread going into Verizon for phone issues but I’ll visit here again even though I live in Point Loma.

This is the second time I come to my neighborhood Verizon store and receive excellent customer service. Mark was kind and attentive, and helped me get my screen protector fixed on the spot for my iPhone 6

Many thanks to Mark and professional crew for fast, efficient, professional service. Good to see a Navy man doing well in the private sector. Received new MiFi in about 15 minutes. Felt like a NASCAR pit change. Vroom. Now back online and happy to be a Verizon customer.

Mark Silberstein set me up with great headset, wireless card and great price. Great salesman and good looking glasses

Looking at the reviews, this is NOT a real verizon store meaning they have different prices, deals, and promotions.
Coming here to replace my dead IPhone 5s, I didn’t have high expectations as I just wanted to upgrade to the iPhone 6. Upon walking into the store, the first thing I notice is how small and disorganized the store looked. There were 4 computers and probably around 5 – 6 sale associates behind the counters. 2 were working with an older lady and the rest were helping a customer buy his new iPhones. No big deal, I would just wait a bit so I immediately got in line. I waited, and waited, and waited. Watching the sales associates, one of them had no idea what the hell he was doing and obliviously stood here asking the other associates how to ring up items. The rest were just peering over the other’s shoulders and watching the screen without actually doing anything. And keep in mind there were at least FIVE sales associates helping two people. After waiting about 20 minutes (and we were the first in line), I asked them if they even had a silver iPhone 6 in stock. One employee goes to the back, comes back out, and waves the iPhone 6 in the air to show us they had it. Then, he put the phone to the side, doesn’t say a single thing to us, and rudely continues peering over the other employee’s shoulder. We waited maybe another 10 minutes before we got fed up and left, not wanting to give our business to such a terrible store. I understand that any business will have problems whether it’s training new employees or running into technical problems, but their lack of business management skills was appalling. Not even a «Sorry, we will be with you in _​_​_​_​minutes» or acknowledgement from the staff was what drove me over the top.
At the end of it all, we drove an extra 15 minutes to Carmel Mountain’s Verizon and had a much better experience. I got my iPhone in 30 minutes and was also offered a program where I got a free tempered glass screen, phone case, speakers, and car charger because of my phone plan.
Service is extremely important at these type of places and if you want to keep customers happy, you’re going to have to learn how to delegate and train your employees better.

Placed $ 200 deposit for iphone 6 told I was 10^th in line and I’d easily get it on release day. Nope. Saturday come, more shipment definitely in the afternoon. Nope. This continued until Monday and didn’t want to give me refund until after 1pm.
I can no longer trust this store. I realize some fault may lay with Apple but to take an order and string me along is BS. Sorry. I’m done with this store.
«effecient» —really! «accommadating — really?

The entire staff at this Verizon store was extremely efficient. Tyler and Anthony are over-​the-​top informed, and made the process of getting my new phone much easier than I could have ever imagined! DEFINITELY go here if you have any questions!

This is a reseller, not an actual Verizon wireless, so they have to make their money in other ways on top of whatever deals Verizon has. You will always work extra hard to get the same deal by sending in upc’s for mail in rebates instead of instant rebates from actual verizon stores. They can credit account or make adjustments without calling verizon. At the verizon store you can take care of anything, even employee discounts, so I recommend an actual Verizon store, not a reseller, or just call verizon or do it online. I do not recommend working with resellers ever, especially this team of unethical employees!

I had the best accommodating service at this Verizon out of all the Verizon stores I have been to. The team at this store was very knowledgeable, but Tyler, the assistant manager helped me switch from apple to Samsung. I chose the note 3 and he set up all the functions right away and moved over all the data from my iPhone to my new note 3 without any additional cost. Usually going to a phone store takes up a lot of time but this gentleman was speedy and prepared to help me. It’s a great store to make appointments (with no wait!) and walk ins.

Tyler was the best! Very patient, accomodating and friendly! Will make this my go-​to store!

I just got the new Iphone 5s for only $ 30 today and the new manager Anthony helped me set everything up and transfer all my information. He also set me up with a free traning class so I can learn more about my phone! I love this place.
Thank you verizon!

Be careful. This is not Verizon.
They are a middle man that misquoted my services by 100 bucks, then signed a receipt saying they would credit my account. 3 months later still no credit and no follow up. Every time I go in to take care of it they give another excuse why they cant get my account right. Be careful out there. BTW I never write negative reviews, but these guys simply don’t care and so far I cannot get them to respond any other way.