AT&T

I wish more than anything I could give this a 0 star, to my misfortune a 1 is all I can give. As I type this, I am on my cellular device using data I PAY for to warn all of you guys. DO NOT USE AT&T. this service is absurd and I cannot fathom how many times we have had to call to fix the wireless. it is my finals week and the Internet just dropped. whenever we call, the vacuous representatives are oblivious to what is going on. I wouldn’t be surprised if they just picked random people off the streets and said «hey you can work at atat». honestly I think I would be a better representative, and perhaps even more qualified than these morons. I hope the Internet will go back up soon, or who knows the fate of my grades. also, my mom and I were having a nice dinner watching Hulu when the Internet drops for the 3^rd time that day. I’m so dumbfounded.

Finally, I would like to update my review that when I went back. The manager was very accomodating and friendly. They got me the phone I wanted and took care of me very quickly. They were very understanding about how upset I was about my last visit and helped me in such a way that I am even sorry I gave a negative review. Ernest and his manager are spectacular agents. If you go there, make sure Ernest takes care of you!

I would give this store 0 stars if I was able to. We called ahead of time to see if the phone we wanted was in stock and they confirmed that it was, they said they have a handful of them, we asked for the phone to be put on hold but they said they would not run out since the store was empty etc… we rushed over there from point loma because we had not had any luck with other stores having the phone in stock. When we got there (30 min after we called) we were greeted and added to the queue of people waiting… we were the only ones on the queue and were told it would be a short while. We accepted the wait and then asked to speak to Yadira (I’m pretty sure thats the name) who we spoke to on the phone and wanted to verify that they have the phone we wanted in stock. She said they did, that she had checked when we called and they have it. Fast forward 1.5hrs later and they call our name… the sales person verifies our account, and ID and goes to the back to look for the phone. He comes back empty handed and tells us they don’t have the phone we are looking for but he would gladly order one for us or sell us the more expensive version of the phone we wanted. we were lied to! and so we decided to take our business elsewhere. maybe they are trying to up sell the other phones?

Wow. Worst service ever! I bought a new charger for my iphone 5 as I left my original Apple charger in a hotel by accident. First of all, my phone didn’t even recognize the at&t charger when I plugged it in when I got home. I guess I should have tried it at the store? Really didn’t think I’d have to test a major supplier’s product before I left. My fault there. My sales person told me I had 30 days to return if anything happened. Super.
So, after I had already bought a regular charger at Apple, I attempt to take back the faulty at&t crap. Well, after I told the first person I saw what my issue was, they promptly told me to give my phone # and someone would get to me. After 20 minutes waiting, nobody ever texted me, calle me, nothing. As I was on my lunch break at work, I looked around for an interested human and didn’t see any. Left, annoyed.
Went back to At&t today, sales person tests the heap of garbage, doesn’t work, tells me I was given wrong information and return policy is 2 weeks. I tell them what sales person told me. He says there is nothing he can do. I ask for manager. She’s a little peach. She turns over the receipt to reverse side to show me the microscopic return policy. I say I didn’t check as your sweet little sales guy tells me verbally I have 30 days, so I didn’t even check the microphish backside of receipt. Frustrated, I ask if I can at least get store credit for some other piece of garbage in your store? Nope! She can use the WARRANTY and get me a new charger THAT I TOLD HER I DON’T NEED ANYMORE.
Super flexible folks here. Come one and all to this fine establishment. Ay yi yi.

From my recent experience, I have never experienced a more unhelpful and unskilled set of representatives. I would be thoroughly surprised if this outlet does not cause another lot of customers to switch carriers and providers to better competitors.

This one star review is the result of multiple trips to this store, not just one or two. I don’t even know which experience to pick. But the one that pushed me to write a negative review is where I upgraded my sister’s phone here and told the rep I did not want AT&T’s mobile protection plan for their iPhone. Couple days later I receive an email saying I was signed up for mobile protection. I texted the rep on his business mobile phone two different times clearly stating that I didn’t want it. 4 months later I still see that charge on my wireless bill.
Another time, the time before that, they told me I wouldn’t have any fees if I wanted to move a line into its own plan, dye enough, that was a lie too, as I was charged $ 18 for doing that. And the manager was implying that I was making it up! But this time I had proof. There’s been other times where I’ve had problems with these guys in my years of dealing with them, but I stay because there just aren’t exactly many choices and I also have my home services with them so I get a bundle discount. But I give them a 1 star for service and I’M LEAVING AS SOON AS GOOGLE WIRELESS COMES TO SAN DIEGO!

Chris was so incredibly helpful and I am so grateful! My parents are not technology or cell phone savy. Plus, they always think people are just trying to scam them. Chris was so patient with their questions, explained everything carefully so they would understand, and made our whole experience wonderful!

Best customer service I have had in a long time! Went in with my girlfriend because she needed a new phone. she had an issue because she was switching from verizon to Att. Had an issue because the primary account holder for verizon was in Texas and was not present. Originally we were confused because we could not get the phone and were unhappy and even mad, we gave Chris and Jeremy a hard time but they continued to help us with a smile and get us through the process that we needed to complete to get the new phone! Chris Banks and Jeremy were amazing and definitely deserve a raise!

Leandra was excellent. She helped us with getting my fiancés line merged into my account. She added his number and didn’t pressure us into buying more accessories or try too hard to up sell us. However she did get both phones insured, get us a new phone, covers etc.
Long story short Leandra is awesome. Ask for her when you need anything!

Nick from «Wisconsin» was an amazing sales associate ! I cannot say enough about how thorough and patient he was with us as we purchased a replacement iPhone.
It took quite a long time but he made sure all our needs were met. He is just the best, we never felt rushed. We have used AT&T for years and can say I have never had a better or more helpful sales person.

Absolute fail, wasted an hour there for them to to tell me my new iPhone 6 will only get 0.3 GB data speeds because it been throttled because I’m over 5 gb on my «Unlimited Data» plan!
I am so dropping this company and going to T-​Mobile !!!

This place is so poorly run. Always greeters at the door but they can’t help you in anyway. Long waits and incredibly inefficient. The managers comments…“I am the store manager… I need to be here to assist.” She just stands around with an iPad in her hand. Joke!!!

Why do 5 people need to stand around and do nothing when there are customers waiting? By the time someone did help me she was rude and unprofessional. Her name is Allison, and she is the store manager. She told me how lucky I was for receiving a third car phone charger from her store because customers should only receive 2 warranty defect products. I don’t really think that it’s my fault that her store employees screwed up. Perhaps if she were a better manager then the employees would know their processes. I called another AT&T location, and they are gladly sending me a replacement. I will NEVER spend $$ in that location again. This isn’t the first time they have screwed up!

I stopped by here while waiting for my food from the restaurant Snooze next door. It is your average AT&T store. I was greeted when I came in and asked if I needed any assistance. Politely said no and was just here to check out some of the latest smartphones out including the HTC One M8, Amazon Fire Phone, Samsung Note 3, Nokia Lumia 1520 and others.
While I do not have plans to go back to AT&T from T-​Mobile because so far the move has provided significant cost savings (50%). This store seemed to have decent customer service compared to others I’ve been to.

At first it was ok, UNTIL I GOT MY BILL !
very upsetting to find out 2 extra services were put on my account without my knowledge or permission .
and i did spend too much time there just to hook up a phone.
if they hadn’t of scammed me on my bill i might have given them 3 stars.
VERY DISAPPOINTING

The staff at this store was extremely helpful and kind. I stopped here today because of a large brush fire in Carlsbad and not having a charger with me. They let me sit in their store and charge my phone while I waited for traffic to calm and for news on the fire. Every customer they interacted while I sat here and charged was pleased leaving.

Leandra is such an asset for this AT&T branch. She was so knowledgeable for all of their products, plans & promos and assisted us with replacing my wife’s stolen IPhone 5.
Allison (store manager) was also very helpful in executing our needs!
They have especially helped AT&T retain a good customer for the future!
Thanks Leandra for all your help! Your so cool!

Hey, hey, I liked this place OK.
Which is surprising to me. Because generally I strongly dislike cell phone stores. But everyone here was super nice. I wouldn’t go so far as calling them all super professional, but then I probably wouldn’t have enjoyed my time here as much.
Only complaint was that they accidentally switched off my text messaging. Lame. I had this happen to me over the phone with AT&T about 4 years ago, too, so it must be something with their system. Weird. And there’s no way to tell your text message plan is removed either. it just feels like nobody likes you anymore. i.e. you can send messages (that don’t go out, but you don’t know that) and none come in. So lonely.
But yeah, besides that, this place is pretty great. If that whole text message thing hadn’t happened, they definitely would have received more stars.

People are nice here, but store manager Cathy is clearly poorly prepared for her position. No listening skills, zero critical thinking and not customer oriented. She discredited a recommendation from an AT&T tech support and refused to replace a Mifi device I had bought the week before. She said the device couldn’t be defective and that it was normal to consume 6gb in three days of use. I insisted that I would normally use less than 4gb in an entire month, but she didn’t want to listen. After 35 minutes of her trying to show me tech support was wrong, I left the store and went to another one in Vista near where I live. They replaced my Mifi in less than 10 minutes and the difference is clear: the device was indeed defective. Cathy had indeed a much higher job than she can handle.

Worst service and absolutely do NOT understand customer service.
I’ve come into this store several times before but am compelled to write this today. My service today was really no worse than other times I’ve been here. I just am SO tired of the horrible attitudes of the people in this store.
I want to mention here the initial response by their customer service representatives. I was greeted upon walking into the store. And as always, am told that I have to wait for my turn. I completely understand having to wait your turn. What I don’t understand is when they say this, there are ALWAYS at least two people working behind the counter NOT helping anyone. And for some unknown reason, they cannot attend to people who are waiting in line. And then when they finally come to help you, it’s as if they are doing you the hugest favor of all times.
My daughter dropped her phone and broke the screen. No insurance… our fault. To try and expedite things, I told the person assisting me that I am looking to get a new phone to replace the broken one. I told him I would like to get the «Best Deal» for either a 4, 4S or iPhone 5. Pretty straight forward? Apparently not. My 16 year old daughter understood is perfectly but for some reason the two people who were assisting me could not understand this and kept trying to get me to pay full price for a new iPhone 5. I told them she has a iPhone 4 and for full price, there was no reason to buy the 5. If they were to give me a discount/​upgrade price I would consider it, but she has an iPhone 4 and a replacement 4 would be absolutely fine.
But I was told there is NO upgrade available for me or any of the phones on my account. I have FOUR iPhones and have been a loyal customer since my iPhone 3. Yet despite years of loyalty, the purchase of six iPhones, this doesn’t seem to count for anything. And when I inquired about canceling my contract to go with another carrier, I was told it would be $ 1,000 to cancel my account! I have ONE account for all four phones and I was told the penalty for canceling my account would apply to each phone rather than just one fee ($ 250) for the entire account.
I have Time Warner Cable and every time my account rate goes up, I can call them and negotiate for a better monthly fee. Every time! I’ve been going to the same place for breakfast for six years and when I show up, regardless of the line of people they show me in right away to a table. My bank doesn’t require me to show ID because I’ve been going there for 10 years and they all know me. My auto insurance gives me discounts for being a loyal customer. What ever happened to rewarding customer loyalty? I was told by the person at the AT&T store the phone is not eligible for an upgrade until July 2013. Just three more months! They couldn’t waive that? There is no way in the world I believe they «couldn’t» waive it but more likely they WON’T.
These people who work at these stores need to learn what true customer service is about. I told them I would post this and I want to keep my promise. And if I can find other avenues to post the same, I will. Personally, I think both of those people who wouldn’t help me should lose their jobs or at least cut their shifts to one a week for a month or so. Let them appreciate having a job for awhile and see if their attitudes change. But if they are representative of AT&T, poor customer service and no loyalty to long time customers, then it’s time to make a change to other networks such as Verizon.
For anyone who works at AT&T, I was at this store on 3÷30÷2013 and it was around 3pm. If you want the specific names of who these two individuals were I will be more than happy to provide that to someone from AT&T.
Bottom line, I got tired of these people doing everything they could to NOT help me and ended up leaving with the problem of the cracked screen unresolved. I agree with the reviewer J. A… if I could I would give this store ZERO stars.