U.S. Bank

I stopped in today to see about getting an automatic payment stopped and Pam G did a great job with her customer service. She was very patient with me (I didn’t have any info for her) and she even helped me save some money. Thank you for your help and great customer service, Pam

I was weary of opening accounts with US Bank because there have been so many mixed reviews, however I decided to go in and open one up anyway and boy was I pleasantly surprised!
I talked to the teller first who informed me the personal banker was busy, but will get me as soon as he was finished. In the mean time she gave me a brochure about the accounts and explained them briefly. Not a minute later she came back for me and her and I got started entering in all my information to make the process quicker.
I wasn’t waiting long before the branch manager, Morad (Ronnie) Matingka, brought me into his office. He was very patient, and didn’t try to «sell» me anything. He asked me about my spending habits and suggested the best «package» based on my answers. He answered all of my questions and made sure I was all squared away regarding the moblie app, the ATM, checks, cash advance from my old bank, all of it. No t was uncrossed.
Not only was he very articulate and helpful, but he even offered me of the fruit on his desk (which I happily accepted since I was starving!) They are running a promotion for new customers too that if you spend $ 100 in the first 30 days, they’ll credit $ 100 back to your account!
It doesn’t get much better than that. I don’t know about other branches, but the newly relocated branch on Genesee Ave. in awesome!