Staples

The service here sucks. We couldn’t locate anyone on the floor to check to see if they had a filing cabinet in the back. We went to the front to check and was «helped» by the IT guy there. He was rude, stuck up and snobby. Another associate said there were 2 in Stock but he wasn’t sure where it was. This IT guy simply said the only one they had was the dented floor model. I can see why this store is run down and in desperate need of sales. Needless to say, I left without making a purchse.
MANAGEMENT: you should invest in properly staffing your store with knowledgeable and friendly staff and surely your sales will inprove.

Service here has always been iffy, but today took the cake. There was 7 workers and 2 people in line and about under 10 customers in the store. I asked had to ask for help twice to get some storage bins. Ten minutes later someone came out. Luckily he took me over to another register to ring me up. I would have expected him to grab one of the guys standing around to help carry some bins out toy truck, would have been another star at least :/
2 stars instead of one, they do have a good selection of products.

Taylor in the copy/​print section went ABOVE & BEYOND to help my husband and myself yesterday with some printing needs for an event that our non-​profit was volunteering at last night.
Taylor was able to print a large poster for us in roughly 5 minutes and he helped us glue it to a poster board. He was by far the most helpful employee I’ve ever encountered at any Staples store! He was knowledgeable, kind, efficient and extremely helpful — literally the best customer service I have experienced in a LONG time!
We need more Taylors in the World!

Great service. Had people asking if I needed help. Bought school supplies for the kids. Good prices.

Overall 2.5 stars. Located on Carmel Mt. Road by the 15, next to Petco/​Best Buy, this location is always too warm, especially during summer months. Yuck.
Anywhooooo, I used to come here more frequently until they made their Rewards (ink cartridge recycle) program not as good/​enticing. So now, I only come when they have gift card rebate promos that allow me to get pre-​paid Visa cards essentially for free. Helps me with my points/​dealios that I do on my credit cards. But most of the time gift cards are out of stock.
Other than that, I don’t buy anything here– way overpriced.
Workers are always friendly though, which is why I rounded them up to 3 stars.
TIP: Join their rewards club, ink recycling etc

— Bought a desk chair, was told it was the «last one» so I thought it was my lucky day.
— Got home, realized it was a RETURN. The tall brown hair, skinny guy didn’t even think to let me know because apparently it was good enough for him.
— Not only was it a return, but pieces were missing and broken.
This isn’t the first time i’ve had problems with this store. Thank you for making my dad feel frustrated, stressed, and obligated to return the item himself because I’m too small to bring it back myself.
*** If you’re buying something and they bring it from the back, ASK IF IT’S USED/​RETURNED. Apparently that’s something they don’t want to tell you

The people that work in the computer department are crooks and liars. My dad has been a loyal customer going to them for years anytime he had an issue with his laptop and he bought all his products there. Including multiple laptops for himself and one for me. My mom borrowed my laptop recently and she got nervous because she thought it had a virus and she’s not very tech savvy so she told my dad and he took it to staples. My mom informed me about what happened and said they charged my dad 316 dollars saying the computer needed to have diagnostics done and be repaired. Nothing was wrong with the computer that I couldn’t have easily fixed myself or with a simple system restore. My parents don’t know better because they are not tech savvy and they trusted the employees. I called right away and said please stop whatever you are doing to my laptop and refund the 316 dollars. The person they worked with named Daniel said the process had already been STARTED but he would see what he could do and call me back. I explained we do all our business there and if a manager could make an exception I’d really appreciate it. I later received a voicemail from Daniel saying «as I said the process has been FINISHED (change of story) and so we can’t refund the money for the diagnostics but we will refund half for the antivirus program we didn’t install yet. I called back and asked for a manager and this was the worst part. The manager Jesse said there was nothing that could be done and when I told him he was going to lose a lot of business over it he said «ok thanks» and HUNG UP on me. I was shocked so I reached out to Staples customer relations. The lady on the phone was nice and empathetic but after calling the store still said nothing else could be done. I’m in the IT field. I know what «running diagnostics» means. It does not cost anyone $ 160. And the lady from customer relations even told me it was done remotely! So someone in another country logged into my computer and «ran diagnostics» and took hard earned money from my dad. I will never do business with this store or company again and I will tell everyone I know and have already steered many people away. Best buy has better prices anyway. The only advantage Staples had was better service and now that’s definitely not the case. Hope it was worth the $ 160. I will be reaching out to the better business bureau as well.

I really like this staples store. I personally use to work at the staples in escondido I worked there for a couple years. So I have just a teeny bit of insight into staples. I’ve got to say this store is awesome. The girl in the copy center is really sweet and very quick in the managers know where everything is. I never have trouble finding anything. They always ask for my rewards phone number and I’m always glad to give it to get those extra points. The bathrooms our also really clean compared to most department stores. Thanks again staples I look forward to seeing you guys again and again. Keep up the great work

Kayla greeted me as I walked in the store, rang me up, at which point I forgot a coupon I had. She voided the transaction, and re-​rung me up with tremendous efficiency, staying calm and friendly. Thank you Kayla for making my visit to Staples a pleasant one!

What has happened to Staples? Not only the CMR store but the Poway store. Employees seem to be so unhappy and take it out on their service to customers… not so much the CMR store but Poway for sure. Stores are unkempt, dirty and supplies are unorganized. I was a pure Staples Rewards customer until about six months ago and now go to Office Depot more frequently. Too bad because I like the Rewards program.

My compliant? They did not have paper covers that you can take out, from the inside, side. A worker tried to show me a different type of binder, that Jumped in price from $ 5.99 (which I had picked out.), to $ 27.00. But then they didn’t have all the items for the pricier item, in stock! It’s so easy to order on-​line these days! Come on people, have your product available, when people come to your store! On a positive note, I got a nice office chair, for 70% off!!!

OK but nothing very specialized. I guess for offices that need to get their generic supplies, this is a great place (as it seems that most of the offices I know buy from Staples anyways). But just for personal consumption, if you want to find that special pen or a particular watercolor set, this won’t serve you too much. Since I had to go to nearby TJ Maxx anyways, I stopped to get some Stabylos for my drawing projects, but could not find the variety of colors I needed (therefore I ended up another day at Blick in Little Italy). Even Michaels seems to have better assortment and more specialized than Staples. This store is good for just Bic pens in bulk quantities, same with paper for your printer and very generic things. Cheaper than other places, so that is their plus.

Easy to fax!

I bought a printer here, which has worked perfectly for many years, it runs out of ink like any other printer. I just can’t seem to find the ink anywhere but here. There is one conveniently located near my work.

The new employee in training was very friendly and helpful, but the manager gave me a very bad look when he learned I needed to return something I bought online. Come on, I spent at least thousands over the past 7 years with Staples, and I rarely return anything. Anyway, I think they should be friendly to everybody, no matter it’s for purchasing or returning.

Every time I walk into Staples, I’m reminded why I don’t regularly shop there. 2 days into the PUSD school year, I walked in with the middle school list that we don’t receive until school starts. The store was a mess, the shelves were basically empty, and I couldn’t find an employee to help me. I got in my car and drove over to Office Depot. They had everything I needed and I had 5 employees ask me if I needed help finding something. Staples, I’m done.

This place is huge, never too busy, but prices are a tad high.
Wait for those coupons.
They have everything you need related to business or school.
They close at 9pm Mon-​Fri. The one in Poway closes at 7pm.

I like Staples a lot more than I like Office Depot or other similar places. But they tend to be a little higher priced on certain things. I do have my «card» that I get rebates with so that I like. And sometimes at certain branches the folks aren’t as attentative

I love office supply stores… a bouquet of office supplies would be amazing! (Make a note of this boys…) Anyway, my mom needed an orange binder for work… I suggested a clear binder with orange paper or spray painting one of her many white binders, but for some reason she didn’t like those ideas. In fact, my mom responded with, «That’s so trashy» when I suggested the clear binder with orange papers. Thanks Mom. I think there were two staff members and by no means was the place super busy, so why it took forever and a day to pay is beyond me. There were about four people in line, but two staff members at the same register. And by same register I mean, the girl ringing people up and the guy watching. At one point the guy got wise and opened another register… after there were just me and my mom in line.

What a disaster! I went in to this store to buy some pencils and was told that the only way to get the pencils that I wanted was to go to
as they no longer stocked this particular kind in the store.
I ordered the item and was charged the following day. I was told that the order had been shipped. One month and three emails to customer service later, I receive an email stating that «We were unable to fully process your recent Staples order» and that the order «has not shipped and you have not been billed for this item»!
So I was told «it’s on the way» (three times) and, big surprise, they never shipped it and charged me anyway. I had to call them personally to get my money back.
Staples is a joke! I won’t be shopping at any Staples store, nor
again. They are, at worst, lying thieves or, at best, totally inept stooges that do not even know what they have or have not shipped (despite having already charged their customers)!
What a gigantic waste of time!!!