Sixt Rent a Car

Very disappointed with Sixt. Rented a car 3 months in advance for a family vacation through HotWire. Had my confirmation and everything. I get to San Diego, and go to the rental car station, and low-​and-​behold, there is no Sixt desk/​kiosk. An agent with another agency said they are not coming for at least another six months.
So with two young kids anxiously waiting, I call Sixt. They tell me that the San Diego location is closed and they booked me on Alamo. Nice of them to tell me that. Nothing like flying across the country and finding you have no car.
So I rent from Alamo (at a higher rate mind you), and I wait for Sixt to inform HotWire to refund my money (as Sixt does NOT EXIST in San Diego). Two weeks later I call HotWire, they verify the story and refund my money.
Now I am battling Sixt for the difference between my Alamo rental, and their rental.
Piss poor on Sixt for taking reservations for a location that does not exist, and shame on HotWire for not double-​checking availability in market.

It was by far the most horrible experience renting a car I’ve ever had.
1) The cheapest tires in the world and blew out one hour after leaving the rental company.
2) There wasn’t a spare tire, only a can of Fix-​A-​Flat
2) They asked not to get assistance from AAA or other mechanics.
3) Left on the side of the road, AN OFF RAMP, for hours
4) Wouldn’t answer our calls after this horrific experience.

Amazing car rental company!
My husband, grandpa and I were flying to San Diego for Labor Day weekend. We found Sixt Rent A Car online because they had the cheapest car price. We didn’t expect much of it, but when we got there we were amazed.
They picked us up in a brand new comfortable shuttle from the airport, the driver was very friendly, and he drove perfectly! Office is very clean, it looks amazing because it has been remodeled, they offer complementary beverages for clients. Customer service was excellent, the girl on the front was very serviceable. She gave us discount on a better car than the one we had booked.
What we loved from this company was their above and beyond performance. After our trip ended the shuttle driver MIGUEL, went out of his way called his manager for approval to drop us of on the curve of our airline so that grandpa would walk as much.
It’s definitely the small things that matter.
We definitely recommend this company!

Reserved a convertible for 10:00am but I was unable to arrive to pick up until 2pm! They unfortunately gave the car I reserved away to someone else. They cancelled my reservation and instead of helping me secure another vehicle at the same price. I was told to go create a whole new reservation online. What an inconvenience. I can understand that I was late to pick up the rental but I flew in on stand by so I didn’t have a choice. Sixt never tried to contact me to handle the issue professionally. The whole experience was unacceptable. There was only one attendant inside to help and she kept walking off. Probably no fault to her because she was probably under staffed. But I believe SIXT could have been proactive in handling this situation before it became a problem for me and they didn’t. Therefore I gave them two stars for sorry service! The only positive thing I liked about my experience was Miguel G. Who was the shuttle driver from the airport. He was very customer service oriented and offered us waters and even gave us a great list of things to do in San Diego. I feel like he was the only person I encountered at SIXT that understood what it means to be in customer service!

Absolute worst customer. They cancelled our reservation. Didn’t tell us until we got there. Made us go to another rental car agency. Pedro is the worst manager I have ever met. Don’t ever go here

This was our first time renting from Sixt and they were great. We picked up the car in LA. Staff was extremely friendly. When we got in our car we did notice that it hadn’t been cleaned properly. They offered to switch our car or take 20% off the rental. We chose the discount however in actuality they only took 10% off. We didn’t object as we saved a significant amount of money renting through them. The return was simple and pleasant in San Diego. Pedro went out of his way to be both helpful and personable. We will definitely be using Sixt again.

As my wife and I landed in San Diego airport we were picked up by the Sixt shuttle to be taken to the rental car office, the driver Miguel was a delight, he welcomed us and assisted with our luggage, gave us a printed list with points of intrest of the city of San Diego and told us about the city and a few of the highlights we saw along the way. Really great service! Thank you Miguel. I would also like to mention Georgina the desk clerk that assisted us and finalized the car rental contract, she was verry polite, professional and explained all the details and also assisted us with looking up the closest DMV office to our hotel. Excelent service.

Fernando made everything perfect. Went the extra mile to listen and to help make sure I got the right car for a special occasion. I travel a lot and rarely get this kind of service, value and best of all… Amazing rental cars. They blow away other rental cars.

Great customer service! This is my second time renting from Sixt, first time in San Diego. We waited less than 5 minutes before our driver Miguel rolled up at the airport to take us to the office. Miguel was great! Super knowledgeable about the area, recommended some exciting places for us and our young daughter, had the AC cranked up and lugged our luggage *and baby equipment* in and out of the shuttle with ease. He even gave us a heads up about the high gas prices in the area and suggested the gas package to ensure we don’t pay an arm and leg. We arrived to the office, which has badass décor FYI, and had another great experience with the staff. In less than 10 minutes *with a diaper change and all* our car was ready and we were on our way! Friendly, efficient and fast was our experience today and we were very pleased with the start of our vacation!

Don’t go to this rental company! We reserved four cars for our family vacation. First, there was some horrible smell in the building, like the toilet overflowed. We then waited over an hour to get to the counter to begin the paperwork. The agents were slow and inexperienced. In our hour wait, we saw one couple just walk out and try another rental company, one couple talk of their disappiontment because the convertible they reserved wasn’t available and one lady that was trying to return her car but couldn’t find anyone to accept the car. She came in the stinking building three times (!) asking if the agent would just take the keyes. When we finally got to the counter, it took 20 minutes for each reservation. After the paperwork was finally completed, we now waited for the cars! The cars were not clean, not vaccummed. Really a terrible experience. I will not rent from Sixt again.

Unfortunately arrived to pick up my reserved car after paying online only to get there and find out they will only rent minivans or Ford fusions to local residents. It never states that when you book and I rented a convertible to take my friends around San Diego while they were visiting. Not good.

Long, slow moving lines at the counter. I told the age specifically, and repeatedly, that I didn’t want insurance. She signed me up anyway and, stupid me, I initialed because we we all so rushed and tense. I didn’t realize it until I saw the charge after because I had prepaid the car. Customer service afterward wasn’t able to do anything of course. I kind of understand their positiin, after all, I did sign. But I feel like I was tricked into it in the rush of the long line. Won’t use Sixt again. When I tell others I don’t want insurance, they do not sing me up for it.

This is my second time with Sixt. The first was at FLL. Both have been positive experiences.
Both times Sixt was significantly less expensive than the major rental companies.
The shuttle pick up at SD was a little slow, it took about 20 minutes. I called after about 10 minutes and I think they must have diverted the van back to the airport because the other folks on the van did not seem too happy. Once at Sixt the rental process was quick and efficient. I used the on line check in which I think helps. I was not pressured to purchase insurance or any other extras. I did buy the tank of gas.
I had reserved an A-​3 as I did in my other rental, and for the second time one was not available. They «upgraded» me to a Dodge Charger. I questioned if this was an upgrade but was not in the mood to argue. They did offer to rent me a Mercedies CL 350 for an additional 140/​week, but I did not want to spend the extra money.
The Charger had 30K miles and was a bit beat up on the outside, including a significant dent on the passenger door. Inside it was ok except the inside of the windshield was very dirty making it difficult to see at dusk or dawn. The Charger turned out to be fine and was very roomy and drove very nicely.
Return and check in was fine. I returned the car a day early and there was no hassle with crediting me with a days rental. They like to email you a receipt but I will not leave without a final receipt so they have to go inside to print that out. The guy on the lot cannot see the final total on his device Getting the receipt took a few minutes, but that was no big deal for me.
I would not go with Sixt if it were not for the cost savings, but the majors have gotten crazy with their prices so I am willing to settle for a little inconvenience for the savings.

I want to give my compliments to the manager, Fernando, for giving a very professional and personal customer service. The car selection was excellent, I was able to get a Mercedes, and very satisfied with it. I would recommend Sixt San Diego and would come back here.

No star at all if that’s possible.
Went to pick up our reserved car with ever so low expectations and still that wasn’t enough. They didn’t have our car even though we got a text earlier from them saying it was ready and available for pick up. Guess what they were trying to do? Down grade us to a standard car from our reserved luxury car. WTF!!! We got so mad, cancelled the whole thing and walked out of there. Let’s just hope they don’t try and charge us their ridiculous cancellation fee.

Great experience, and I’m not always easy to please! I read the reviews here after I had already booked and I was nervous. I made sure to be the last one on the bus, and the first one off, and took care to tip the driver extra to get my luggage first off the van. The van was clean and new.
My ONLY annoyance was that not only did they not have the car I requested (Camry/​full size), they tried to give me a MINIVAN. No, no and no. I actually downgraded (but no discount) to a smaller car instead. I hate ‘bait and switch’ tactics like that; it isn’t a classic one, as it happens at many companies, but still uncool.
Car was clean, people were super friendly both at check-​in and check-​out. Get your gas NOT across the street; go down the street for cheaper gas (props to the driver of the van for letting us know).

I’m deducting another star because it’s now several months later and I haven’t received refund for the amount I was overcharged. I called (again) and the gal said that the refund was processed incorrectly, but assured me it would go through this time. She didn’t really ask for any other details, invoice numbers, etc. Once again, I’m highly suspicious that this company makes these «mistakes» on a regular basis to get more money from people! I will steer clear of this place in the future.

Great experience renting from Sixt. Got a great rate on a midsize car but was able to upgrade to a convertible bettle for not that much more. Check-​in process took no time. Car was basically new. What more could you ask for. I had a horrible experience with Thrifty and was a little hesitant to rent from a place that’s pretty new but I’m so glad I did. I will use Sixt from now on wherever I go.

I am a fan of Sixt Rent a Car San Diego Airport. My only previous experience with this company was car rental outside the US.
I got a great rate on a car in late Jan. 2015, car delivered was the one I reserved, the car was new and clean, and the employees were efficient and polite.
I was picked up at the airport by a nice Mercedes van – you do need to call them when you arrive, but I did not wait long.
My last experience with Payless at San Diego Airport was a nightmare, so I was relieved that everything went smoothly with Sixt. They appear to be building their business at this location, and seem eager to please.
I will try them again when I return to San Diego.

This place is awful. See my review in the other San Diego Sixt Unilocal page.
Harassment and threats about insurance.
Terrible.

Price is perfect but the car was filthy! It had just rained the day before, but the inside window were filthy. The outside had mud on the hood and roof of the car… Seems they did not have time to wash the car in the past week. If you can over look their dirt and an ugly orange office everything else is like all rental companies. Drop off van clean and well staffed.