Firefly Car Rental

So far so good rented from them in FL and CA very cheap and no hidden fees unless kept longer then a month

The worst! Slow slow slow. Totally disorganized and extremely unprofessional. They were a little less money than others but not worth the wasted time and agrivation. Stay away from this company

This is the worst place to rent a car from. They charged me $ 30 just for processing a fee for a toll road, that’s 5x the amount of the toll. When I called to ask about the charge, they were rude and gave me no information. I had to find it out for myself. I suggest renting from somewhere else.

The lot attendant is a complete low class unprofessional jerk. People like that should not work at a rental car place. I’m not impressed with the lack of professionalism that this place exhibits. What a low class place, period. They should go out of business.

Feeling the «burn» of Firefly. I rented from Firefly car rental in Cancun Mexico and did I get taken for a ride. The advertised price $ 99 US dollars for the week. It turned into $ 607.00 US
dollars. Extra drivers, upgrade of the car required cash only to be paid. When I got in the car on the paper work it stated that there was ⁷⁄₈ of tank but reality was ½. I made them aware. They changed it. Upon returning the car I filled to ½ but paperwork charged gas again I made them aware. They had no record of the cash payment and when the final bill was agreed upon much to my dismay I was charged another $ 30.00 US. Then two days later I received a phone call from my bank regarding fraudulent charges of 4000.00 US dollars on the card used to secure the car rental. I only used my credit card once in Mexico and it was for the car. NEVER AGAIN!!! My advise Fly by Firefly.

I’m unsure how to reply privately?
I timed my flight very close to my class start time. It took nearly an hour to get TO Firefly. I was told first that the shuttle would be a couple minutes more. Tersely. This was after waiting 10 mins. Then another 15 went by. I called again. The driver took a lunch I was told. WHY was I not told this before??? WHY was the only driver on lunch? I was also told that one of the vans was broken… I’m not sure if the excuse factory was churning out the right ones. It seemed sketchy at best. I travel a LOT. And I can’t be late for things. Which translates to… I can’t reliably use your business.
If I was broke and had no regard for my time, it might be ok.
I would have been ok with taking a cab in the first place to be on time for my class.
I was there April 17 th AM
Perhaps you can research your staff on that day.

We gave them a second chance and we’re pleased. The service was faster and friendly, and the rental vehicle was nice. The prices are very fair, so at this point we will continue taking our business to them.

Rented a car for the weekend. So easy, except for the long wait while returning the car on a Sunday! I mean 1 person behind the desk? It‘s all good though

Scam artist at its finest! My total charges ended up at 372.00 It’s been over a month and I haven’t seen a returned deposit or released funds of up to $ 700 I don’t know what’s going on here but I’m considering hiring a lawyer in case this company is still in my pocket… very sketchy… I would never rent a car again using my debit card only a fixed prepaid card for sure and definitely not with this company. I would seriously rate negative stars if I could I’ve never been so mad with a rental car company. they have charged me over $ 1200 for a rental of three weeks that is supposed to only be $ 372

Reserved a car w/​Firefly on June 1, only to be stood up at San Diego Airport: no shuttles after waiting; called Firefly’s 800 number, listened to music for ten minutes, then call was dropped; When I later (in a different company’s car rental) drove by the address shown on Firefly’s Google location map, found no sign of them. Attempt to reach Firefly by email also failed.

Worst car rental ever. I was told it was going to be one price on the website then told a much more expensive price when I got there to pick up my car. I didn’t feel safe in the area that it was located. Totally under staffed, unprofessional, dirty and not customer friendly. Took an hour just to get our car! When I got to the airport I waited 15 minutes for a driver to pick me up. I will never rent from them again!

We really liked the place. We took the shuttle from San Diego airport and got dropped off at Firefly. Our car was ready to go no problem. We were happy with car we got and the car got great gas mileage. We filled up once in six days driving back and forth between San Diego and Carlsbad, and three days driving back and forth to Legoland.
The shuttle never seemed to take that long to and from the airport (maybe we were lucky :)
They do hold $ 200.00 in addition to the cost of renting the car-​that took a big chunk of our budgeted vacation money! All in all a good experience.

Starting my review off with two stars. Still waiting to be picked up its been 45min. I arrived at commuter terminal and 10 min into my wait I called for a pickup. As the board says to do so at the curb. I also mentioned this when I called. But that seemed disregarded and it was more important to inform me that they have limited shuttles and waits are 10 – 20 min. I totally understand that’s normal. Well 25 min later I call and get put on hold for a long time. Hang up and call again. And inform them I’m at commuter terminal, I’m informed that shuttles don’t come here often. Well it would have been nice if you asked me which terminal I was at the first time. There is a reason I called.
Anyway hopefully things change for the better.

They must have only one shuttle as we had to wait 15 – 20 min at the airport.
They charge a hidden fee $ 200 even if you pay with your credit card!
Not many cars to choose from but they were all in good shape!
Great customer service (at the desk)
They made us check the car for dents and scratches while a guy just signs of off… Not used to that.

Rented a car last minute and decided to roll the dice having not used Firefly before. Had I read the other reviews, I would likely not have rented from them but I was pleasantly surprised with my experience. The shuttles are farther apart than the big brands but the drivers were nice and helpful.
On our way back to the airport, the driver carried both our heavy bags up for us and ran in to grab our check out receipt for us. The service was quick even though you could tell they had been working with some picky customers that were time consuming.
The car was clean and worked as expected; although a little underpowered.
Notes: Plan for a longer pick up shuttle 15 – 30 minutes. Location is a bit hard to get to because of the median when returning your vehicle.

Worst car rental place I’ve ever been to. Eduardo was annoying and won’t shut up and just do his job. Took us almost an hour to get our rental. Would never recommend them.

***HIDDEN FEES***.
I called twice at this location, and twice to different customer representatives on their main corporate number when trying to reserve a car. My main concern was the total because I’ve experienced misguided costs before when trying to rent a vehicle, so I specifically asked all four different people what is the EXACT TOTAL, mind you I even asked about hidden fees! All four told me it was exactly $ 98 for the specified days I was to stay in SD, WRONG, after waiting In line i was told the total would be $ 398 because there’s a $ 200 deposit (no matter what age, credit card or not). I told the front desk person the situation and how I even asked four different people, and he was speechless… Very disappointing, I spent a good amount of time researching but this was never mentioned. if I had known I would’ve saved up, good thing I have several friends in the area so transportation wasn’t a problem. Regardless, the whole point was to reserve a vehicle, but I ended up walking out dissatisfied.
Company told me differently when it came time to checkout. Would not recommend this service, no matter how cheap and how good the deal is online or by phone, you will end up paying more or just as much as to another big brand rental company.

I LOVED our experience with Firefly. I was in a bind after both Budget and Dollar refused to take my money. The guys at Firefly, especially James at the front desk, went out of their way to help me get the car I needed. They certainly didn’t have to, but they did! You do not get customer service like that anymore.
I not only would recommend them to everyone I know, but I will make sure I use them for all our car rental needs.
Thank you guys!!!

This was one of the best rental car experiences I have ever had! Quick easy pick up and return with a shuttle to the airport. Price was great and the car was a little gem, Kia Rio. I had the car for 12 days and put about 1,000 miles on it and it was pretty easy on the gas. I will be using them again on my next visit that’s for sure!

If you ever need a rental car DO KEEP SEARCHING if you cross Firefly.
To start, from the airport, the rental car shuttles to the car rental site are conveniently found WITHOUT signage. It didn’t help that they do not make as many frequent trips as the more popular companies. That should be expected because they are a small business.
We finally get to the location and she encouraged my husband to upgrade our vehicle.
We declined the insurance. It was added anyway.
The car was dirty and the rep said it would be cleaned. It wasn’t and we were tired of waiting.
This is the BEST part, it was infested with ants! As we head off down the road, I felt a pinch on my arm… then another! ANTS! In a freaking VW Jetta!
I’m just wondering where the last renter took this car… so creepy