Dollar Thrifty Auto

Should have checked the reviews. Less organized than snack time my daughter’s first grade. An hour for a dirty car. We took the last one. Don’t rent here.

This the worst experience I’ve ever had renting a car. Had to wait an hour at the airport for a van to the lot. Been waiting half an hour in line to actually get a car and still waiting. Avoid this place at all costs! It is truly awful. If I could give it negative stars I would.

Oh how I wish I would have checked the reviews here before renting. Spend the few extra $‘s and rent somewhere else. The poor facilities, selection and customer service are deserving of the consistant 1 star ratings. Luckily I was leaving on Thursday, the rental line was wrapped around the outside of the building. Oh and beware the large pot hole in the lot as you look for your car in the dark with no assistance.

Evanise at the counter tells you you can’t rent there and then refers you to San Diego rental car who you have to wait for in the shell station parking lot.
sad rent a car gives you a car with no tags, registration or insurance and then charges your authorized amount before you even return it.
She’s getting kickbacks, plain and simple. These people are criminals.

Worst car rental experience ever!

It should not take an hour to get a rental car when workers are standing around doing nothing

With a name like dollar thrifty auto you wouldnt expect much quality. You’d be right. If you expect bad service and long wait times, you’d be right. The car was dirty and broken, there were stains inside, broken hooks and handles and spots all on the outside. Not a good value even though the price is low.

This Dollar rental car location is very bad. If you want to wait in a small crowded building for long lengths of time instead of enjoying your vacation, this is the place to go to. I guess Dollar and Thrifty are one in the same nowadays, for they shared the same building. Whether you were renting from one company or the other, we all had to stay in the same very very very long slow line.
My fiancé and I wasted close to 1.5 hours at this place. While we were in line, we attempted to reserve a car through Dollar’s website. However, their website was having issues, and it would not let us reserve a car. We waited in line about 45 minutes. When we got to the counter, the person told us that unless you had a car reserved, their cars were closed out (that meant that they were not able to rent out cars through their computer system without prior reservations).
Therefore, he gave us the toll free number to call. We had to get out of line to attempt to make a reservation. Fortunately, we were successful in reserving a car via our telephone, but we also wasted a lot of time.

So they don’t care about customer service at all. As a Blue Chip member for over 10+years. They charged me for a gallon of gas because I did not bring gas receipt. But thee gallon of gas was 9.89 not 4.15 like most stations in the are. You suck Thrifty. Good bye for ever.

Horrid service; total scam. Some years I have rented a car over 200 days and have NEVER had an experience this bad. First, the scam. I filled up after 70 miles in a Ford Focus and used over 4 gallons when I filled tank. Return the car and they charged me $ 11 for a gallon of gas because I didn’t save the gas receipt. I suspect they under fill on purpose to hit you on both ends. Complaint was met with «read your contract» and profanity by manager who was being yelled at by two other ripped off customers. Hour wait to get car standing in rain and same chaos when I returned. Watched an attendant drive car away while another customer was still removing his luggage from trunk almost injuring him — no apology. Stay away… wish I could do negative stars.

This is by far the worst experience renting a car and I haven’t even made it to the counter. They only have 2 people working the counter and each rental is taking ok very 20 minutes. I have used Dollar for business all over the US, even last week in New Orleans and have never seen such disorganization.

I went for the ‘cheap’ rate. I knew I would need a shuttle to the car, but I didn’t know the «office» was in San Diego (not close to the airport, but close downtown). Got off the shuttle to get in a long, long line to the counter. Cheapest isn’t always best. The staff was desultory, even though there were five clerks, the line moved slowly (too many customers who didn’t know what they wanted, what options they needed, etc.)
The car was okay, nothing special.

Never again. Never ever. Take my advice, and don’t be lured in by the low (ish) prices. This place is way understaffed, and the folks here don’t appear to care about customer service. The lines are long and the service is ultra slow, but there are people standing around doing nothing. Their rewards check in station wasn’t staffed when we came to pick up our car. Now, after dropping it off, I’m waiting in a line with 12 – 15 other people to get a shuttle back to the airport. Shuttle arrives, unloads people, and then parks next to another shuttle. Yes, that’s right — now more than 15 people waiting for a shuttle, and they just park it. It’s like when you’re standing in a line 10 deep at the post office and one of two clerks decides it’s break time. People who care about customer service don’t do that. Plenty of other rental car joints at SAN. Don’t bother with this one.

renting a car from this particular dealership/​rental, one should expect long lines and relatively poor to mediocre service. returning the car was a disaster as their computer was not working for returns and that the lines was very long as to one missing your flight. Asking the inside attendant to assist you was a joke. Incompetence and shear negligence can only describe the staff. i highly recommend that one should choose a different company. Believe me when I say, you will have better luck with other rental companies.

We waited a long time for the shuttle. Now There’s a long line in this junky little rental shack without air conditioning.
No problem for the staff, however, they’re still taking their breaks.
They tell me it’s like this everyday.
Choose a different company.