Shell Gas Station

I fly to SD every 3 weeks for medical treatment and because my treatment I was was running a bit late returning my car and to catch my flight, but needed to fill up my gas tank prior to return it so, I pick up this gas station for been the only one in the area. I arrived to pump #2, inserted my credit card, press my zip and waited for the authorization response and when it said «lift handle and start pumping» I pressed the handle nothing happens, so I tried again, but no gas I rushed inside and told the clerk with the bad attitude about the problem and the first she said (instead of checking her monitor) was «DID YOU PAY FOR THE GAS» of course I paid for the gas I said can you check the machine? NOTHING IS WRONG WITH THE MACHINE so I went back to the pump and still nothing came out from the nozzle so I rush back and told her about the same problem and the clerk once again said «I DON’T KNOW WHAT YOU ARE DOING WRONG» I told her I’m close to missing my flight and need gas, can you help? Her response was «WELL, YOU SHOULD HAD ALLOW MORE TIME, I SEE THIS ALL DAY LONG» and continued to talk over me. I moved the car to the forward pump and still no gas came out after I introduced my CC info so I went back inside biting my lips and say to her «can you do something? She said what pump?
BAD SERVICE AND EXPENSIVE GAS! I will never do business with this fuel station next time I’m in the area. Awful and rude employee service, do the owners know? Do they care how their employee lady treats customers?

I’ve been to this gas station a few times when returning rental cars. Half the time it is so full that you can’t fill up your tank for at least half an hour. This last time the credit card and debit card functions were down, so you had to enter the gas station to pay. This is quite annoying as most of the business going to this gas station is fill up your gas tank before you return your rental.
Given it’s lack of reliability, I wouldn’t come here unless you really have no other choice. Instead, when you get off of the I-​5 North, you can keep going down India Street and fill up at that gas station instead. It will be more reliable, have a shorter line, and get you to the car rental return faster than this closer gas station.

How do you have the most expensive Swisher sweets and all of San Diego but when I get home to check the two that the cashier handed me there so stale I just throw them away. They need to lower their prices. They have nice employees though

I stopped in this morning to fill my tank. While waiting for my tank to fill, I wandered over and picked up a newspaper off the rack to read the headlines. An employee («Liz») came out to tell me that I wasn’t allowed to browse the newspapers. When I told her I was buying gas, she told me it didn’t matter, buy the newspaper or put it down. She was incredibly aggressive and rude. I’ve bought gas at this station many times, but never again.

Absolutely awful. Never dealt with someone as rude and aggressive towards customers as the very angry lady who works here. If you feel like having someone treat you like garbage while you give them your patronage, this is the place for you. Avoid at all costs.

So my car was in desperate need of a tank of gas and I wanted to go to my local Shell gas station. I went to the shell and discovered there indeed was a shell but there was a shell but with an apostrophe in the middle of it. I didn’t know what to do. Instead of fretting about it, I decided to go and try to get my gas at this shell with an apostrophe. I was successful in obtaining the fuel that I needed…

This gas station saved my ass twice, they had gas and a restroom. Thank you India St Shell!

I think it is cool that they have the CNG pumps at this gas station. However, I could not believe how ridiculously high the gas prices were! I got over it because I was running on empty and needed the gas badly, so that part was not too big of a deal for me. What really astonished me was how awful the customer service was at this station.
So I had asked the attendant if I could use the phone because my keys got locked in the car along with my cell phone (the car has an auto lock function that I have had troubles fixing). She let me use the phone to call my husband for help and my insurance company to request for roadside assistance (since my husband was unable to help). When I spoke to my insurance company, they told me I would receive a call on the gas station phone to tell me what time help would arrive. So I hung up the phone and told the attendant that they were going to call back within 5 mins. She seemed annoyed but was okay with it. She placed the phone on the back of her counter area. She left the counter to clean the coffee machine, which was right across from the counter and right next to where I was standing. The phone rang and I answered it and it was my insurance company telling me the time roadside assistance was coming. They also told me the name and number in case I needed to contact them. I used the pen on the counter to write down the number and the attendant snapped at me and told me to hang up the phone. Her tone sounded exactly like a police officer getting ready to arrest someone. I didn’t even get to finish writing the number down. She scolded me and told me I was in her space, she told me to leave the store and wait outside. Roadside assistance would not be arriving for 45 minutes. The attendant stated that if someone called concerning me she would let me know. She treated me like I was a criminal. While I understand the nature of her profession and that it might have made her uncomfortable for me to answer the phone, there was no reason for her to talk to me the way she did, especially since I apologized for answering the phone and I did not argue with her. It was cold outside and I waited for 45 mins. when my husband drove up. I asked him why he came when he said he was unable to earlier, he said he tried to call the gas station back to find out if I was okay but the attendant told him that I was outside, that he should stop calling, and she hung up on him. He said she got rude with him too and it made him so worried that he made the drive to help me out. When I finally got to my car, I used my cell phone to call the roadside assistance company and let them know I was able to get into my car.
I could not believe how rude this attendant was. Furthermore, I can’t believe there is not a nearby pay phone to call for help since the attendants seem to have a problem with customers using the store phone in the first place. I pray no one ever ends up in a cruddy situation at this gas station because it seems that the staff working there would leave their customers out to die before helping them out.

Ridiculous prices! $.50 higher than elsewhere in San Diego just because its right off the highway.

Not too busy. Store is small but the guy working was nice which was surprising considering the surly interactions I just had at Cheveron where they weren’t selling gas for whatever reason. Figured I would review this place so that people know how nice the staff are here.

How awesome they’ve added the CNG pumps! Now San Diego has gone from 6 usable pumps to 7! :D