Rose Cleaners

Pros:
–reasonable prices
–weekly specials
–coupons available on website
–quick turn around time
–same day service available Monday through Friday (must drop off by 11am)
–quality work
–great customer service
Cons:
–finding a parking spot can be difficult sometimes

I am never coming back again. I’ve taken my dry cleaning here twice and was extremely disappointed. I know that I care probably a little too much about my clothing, but they put pins in my skirts in order to hang them on the hangers. I asked them when I returned the second time if they could not do it. I was assured that they would not put pins in my clothes on the hangers, but when I went to pick up my skirts, they all had pins in them. These are expensive suits and I don’t want to needlessly put holes in them if I can avoid it. I am going to another dry cleaners were they don’t put pins in my clothing when they clean them.

Small tear to elbow patch!
I posted the photo on the jacket with an elbow repair that turned out to be horrible. To update the experience, the owner called to make the situation right. My BF went back and they worked out some arrangement with a different seamstress. The second repair was better, but still more noticeable than the original tear. The owner also refunded the original charge and put the second repair on the house. I just appreciate the owner trying to make it right.

I have been a regular here for several years. Always do the job right. No hassles.
They offer tailoring services, discount Mondays and Wednesdays. I take all of my clothes and trousers here to be pressed. It’s a little pricey but totally worth the service.
Great and friendly service. This is a happy place to come drop off or pick up your threads.
The fat: Take advantage of their discount days.
The skinny: Parking is not so great at this strip mall.

This place is just OK. They get the job done when they say it will be done. The prices are comparable to most dry cleaners I’ve been to.
Why only 3 stars and not 5? I came here a few times last week and was perturbed that the employee there never says «hello», or greets me at all. Instead he just looks at me and makes me initiate (I HATE that). Just say «hi, how can I help you» or something. It’s simple, really.

I come here for dry cleaning because it’s the closest to my house. The price seems a bit high but I only drop off on Wed. when they have their 15% off discount.

I picked this place because it’s the closest to my house, but the services has been lackluster at best.
First visit I show up with a bunch of dry cleaning and some jeans that I just wanted hemmed. The clerk took my dry cleaning and gave me a coupon discount which was really nice. But he said the tailor wasn’t there to take the jeans so I’d have to come back.
Second visit I stop to get my dry cleaning and it wasn’t ready (they told me the DAY it would be done but not the time and I was an hour too early).
Third visit I pick up my dry cleaning and finally drop off my jeans. As I leave I realize that she didn’t ask if I wanted original hem. I guess that’s my fault for not specifying but usually they will either ask or it’s their default. Wasn’t thrilled with the hem I got.
I will probably use them again for items that aren’t that important to me because they are super convenient, but opt for another cleaner/​tailor I really like downtown for my more valued pieces.

Been coming here for 7 yrs. Took my comforter in because there was a tear. It was fixed quickly and looked good as new! They tend to be a bit more expensive, but they do a great job. The staff is friendly and you get 10% off on Monday’s and 15% off on Wednesday’s!

ugh. customer service. stood in line for about five minutes (without a hello from the clerk). listened to him as he explained to the customer in front of me that ALL of the pieces she brought in were not finished being dry cleaned. then he walked around
aimlessly in the back searching for the clothes that his slips said were finished until he asked her (the customer) to go to the back and help find which items were hers?! huh?! finally when I made it to the front, again after five minutes of waiting — he told me the seamstress isn’t going to be in until Monday and to come back then. Hmm… no thank you.
: headed to Anh’s Alterations on Park Blvd.:

The staff was friendly, my clothes were cleaned at a reasonable cost, & they were a short walk away from where I live. I’ll definitely be going back to Rose’s!

I am so upset with this cleaners. For the third time they have NOT done all my pieces AND have not called to notify me. I am leaving on an extended trip tomorrow and really needed my items to be ready. One of my shirts had an iron mark which I reported when I dropped off the items. Also, one of my scarves had a small hole which I also reported as this had happened before and I could not afford to not have my items this time. They did not clean either items. The person at the counter asked if I wanted to speak to the owner and called him on the phone but then he refused to speak to me. How awkward for the poor attendant.
This is the last time I ever use this cleaners. I am traveling tomorrow and now have no way to have my items cleaned before I leave. Thanks for considering your customers Rose Cleaners. I have put up with this too many times here — this is the last time for me.

I’m staring at a weird brown stain or burn spot on my dress shirt right now. The shirt hasn’t been touched since it was at Rose Cleaners, and was small enough that I didn’t notice it until I got to work.
It reminded me of another odd stain I recently found on a shirt that has been there, that is not coming out.
And now I’m remembering how terrible they are at ironing — marginally better than me in getting tough creases out.
I need a new dry cleaning service. Where are all the good Korean ones in this town?

Dropped off some dresses post-​Holiday season so they ended up back in the closet. I’m now sorting through and organizing my dresses and realized a couple things about my clothes that make me a little peeved. As I was taking the dresses out of plastic and transferring them to wooden hangers, I noticed a few things about my dresses. 1. When they hung my strapless Banana Republic dress (which has hanging straps on the inside), they attached the dresses with safety pins to the paper on the hanger. 2. The hanging straps on my other dress were pulled off the dress and barely hanging on!

I dropped off a coat at Rose Cleaners before a trip to the East Coast — for a cleaning and to repair a button. I dropped it off on Tuesday & picked it up on Monday (it was done on Friday). It cost $ 16.
The coat was clean, the button was fixed — and it was done on time.
I noticed there was a Monday special that I’d take advantage of in the future.
All in all — the job was done & on time. What more can you ask for?

Worst place ever. I have been going here for over a year spending on average $ 50 per week. In the last month or so I noticed that the buttons on my shirts were being burned off. I have never had this problem before. Up until today the normal clerk that helped me would have a new button put on. I decided today as I was dropping off my clothes I would inquire about the recent burned button situation. The normal clerk was not there and there was a new woman behind the counter. As I was unloading my shirts I asked her why all of a sudden this problem was happening. She proceeded to tell me that she works in the plant and that the buttons and shirts were poor quality and that is why this is happening. The only way to stop it is to have the shirts done by hand and this costs more. This is BS as I buy very high end shirts as they last longer. I have never had this problem in the past with these same shirts. Also some of the shirts that they replaced the buttons on are the ones that are burning over and over. I was so put out by her rudeness I packed up my clothes and asked for the owners name and number. I called and I am pretty sure he answred and then said that the owner was not in and wanted to know why I was calling. I am not expecting a call back. Stay away from this place unless you like paying to have you clothes ruined and then not being able to wear them because the buttons are missing.

Been using Rose cleaners for years with no problems. Even had a few pants shortened. Check their website for a 15% off coupon.

I have been a loyal customer of Rose Dry Cleaners for a couple of years now. But that ends today.
I originally started coming here because I found an alterations person who worked here that was fantastic, so it was convenient to bring my dry cleaning as well.
Today I called to make an appointment for an alteration to something I need for a business trip next week. I asked for Sandra and was told she no longer worked there and the owner would not allow her number to be given out.
I hate finding a new tailor almost as much as finding a new stylist for my hair. And I am beyond disgusted at Rose Cleaner’s unwillingness to be helpful. And so, in return, Rose Cleaners I promise to NEVER ever use your business again.

DO NOT USE THIS DRY CLEANER!!! YOU WILL REGRET IT!
Horrendous customer service, and extremely rude owner.
I dropped off duvets and down comforters which were soiled with cat urine on Sunday. After a $ 50 bill, I was told they would be done on Wednesday at 5pm. I called at 2pm on Wed and they said they would be done before 6pm. I stopped in at 6pm and they weren’t even THERE! They apparently were having problems.
I was told to drive back at 6:45pm and meet the owner, who would have them. When I returned, NO ONE showed up. I received a call from the owner at 8pm!
The next day I picked up my stuff (one of which wasn’t even dry cleaned b/​c they said it was ripped and failed to even tell me). I asked for a refund because I had guests who had to sleep on a BARE MATTRESS because they didn’t deliver the services they promised. I said I would either accept a refund or I had another item they could dry clean, free-​of-​charge.
Speaking directly to the owner about this, he was extremely rude, denied any sort of refund or discount, and wouldn’t provide any service gratis.
This is EXTREMELY poor business practice. This place just lost thousands of dollars of business over the next few years, because I have told everyone I know not to return. He could have prevented this from happening, if he would have just rectified the error and refunded my money that was paid for services which were not delivered as promised. Its disheartening and unfortunate that a small business, which has the ability to tweak its practice, is so selfish, greedy, and provides such poor customer service. This business needs to take customer service lessons from Nordstrom.
Additionally, the owner was very rude to me on the phone, and basically scoffed at my request. Unfortunately for him, he just lost my business, as well as a bunch of other peoples. Poor choice on his part.

I am beyond disgusted and disappointed with Rose Cleaners. I had been a loyal customer for six years. However, I will never, ever, ever step foot into this business again.
I dropped off several items and when I came to pick them up, my favorite dress was missing. The clerk failed to even mention that one of the items was missing. When I asked her about the only dress I had dropped she told me, «you should go home and check your closet for it!» THE NERVE! Check my closet? Are you serious? The receipt clearly states that there was a dress. So, she takes a description of my dress and tells me she’ll call me in a couple of hours as the cleaning takes place «off site.» I wait four hours, still no call. I call her and she tells me they haven’t found it and that the owner has been notified. The owner NEVER called me.
So, to sum up over a month’s worth of contact, I called the store four more times, and made three more in-​store visits. And still no freaking dress. On my last visit, the clerk freaks out seeing me in the store again and immediately puts me on the phone with a «manager.» This female manager tells me it’s first time that she’s heard of the dress and will call me back. She calls me and stated, «So, we’re gonna offer you $ 40 for you $ 100 dress because you don’t have a receipt for it.. . If you watch any of those judge shows you’ll realize that we’re doing you a favor by giving you anything because it’s depreciated.» Are you f*cking kidding me? It’s a Calvin Klein dress. She stated, «And you can take the $ 40 in store credit or a check?» Store credit, you have got to be out of your freaking mind. Why would I ever bring anything back to this place? Not once did I ever get an apology from her.
The only positive contact I had at the store was with Sandra, but she was completely powerless in the entire situation.
DO NOT TRUST ROSE CLEANERS! Unless you never want to see your belongings again and be treated like crap.

I have used Rose Cleaners for several years now. They tend to be relatively more expensive than other cleaners but they have always done a great job.
They do offer 20% off on Wednesdays and if you add your name to their list, they will send you the occasional coupon over email.