Price Self Storage

Don’t let this place fool you; it’s super-​duper spacious inside, and brody was I lost. Moved crates of documents into storage unit for my company, so that was a good workout. Spice is the variety of life. Did most of my moving in the morning, but even then it was quite creepy being alone in a storage facility.

Make sure you read the contract. My tiny storage has gone from $ 108-​$ 132 in a year. Seems like every few months the rent rate is going up.

Juno was very polite and seemed to be hung out to dry here. Honestly, whenever i spoke with on site staff they were always pleasant and accommodating. The Management however is absentee and seemingly unresponsive in my experience.
I called yesterday to discuss the issue of constant pricing increases (again) and I was promised a return call by end of day… I reminded her (Juno) politely that I stopped in personally at the time of the last increase and after speaking with a former employee was promised a call back the following day by that employee or management and did not receive any call, so I was skeptical at best. I figure that the «on property» employees have nothing to do with the pricing increases so I was not disrespectful to them in my polite request for an explanation. Juno patiently apologized, read off my number and promised to call her manager and she did call me back later that afternoon to say that the manager was off for the day but they would call me the next day. 4:18 next day I got a call to say that the manager was going to talk to her manager and they would call me another day? Really? You cant speak to me as a representative of management and have a brief conversation? The world of storage units has you that deep in the weeds? AWFUL. I’ve paid you over 12 thousand dollars in storage fees for a ten by ten section of your gigantic warehouse and you cant call me back to address a concern? APATHETIC MANAGEMENT…
Sadly it seems there is no benefit to being loyal to that locations, as they overcharge the long term customers by increasing the rent exponentially at a rate that far exceeds any other industry. The exponential hike in pricing isn’t even rivaled by fuel costs.
As an example, Fuel in 2009 was $ 2.06 on average. Fuel in 2015 is $ 3.02 on average. That is a 46% increase and at least those prices have been known to actually go down sometimes. Remove any chance of a decrease and tack on another 14% on top of that and you will have the 60% increase price gouging that goes on at Price Storage.
FACTS:
I moved into storage 2009 and the cost was a fair and manageable $ 165 per month. then quickly it was raised to $ 185 then up to $ 204 then up again to $ 224 then $ 244 and now today up to $ 264. Every year or so up another 20 bucks (which is 12% a year) anyone getting a 12% compensation increase annually?
I got a letter stating the corporate BS that they have a «philosophy of minimizing the amount and frequency of increases… but due to expenses steadily rising a rental increase is necessary at this time». Some flaws, to say the least in that so called philosophy. Basically you don’t abide by that philosophy in any way, and you annually increase prices exponentially as compared to the market.
In what world is pricing increases of 60% for storage over 5 years with zero improvements or upgrades acceptable? The last increase to 264 equates to 99 dollars more than when I moved in. I asked the Juno if she could share with me what costs so much more over 5 years to run on a warehouse full of empty storage units? Of course she inst responsible for that and therefore, she unfortunately had no answer … yet the rent has increased 60% in 5 years. WTF???
I cant believe this place gets away with it. Wait, sure I do… they have you over a barrel once you move in and they know how much of a hassle it will be to move all your stuff again, and they and trap you and charge you more and more till you just pay… or you leave and they start the increases up again with the next victim. and hope they stay longer.
Hey. free truck to move in. then we will up the rent till you leave and do it to the next person… an assembly line of awful business practices. Buy a shipping container and do it yourself. This business is awful.. SHAME ON YOU!

worst experience ever
juno has the worst customer service i have ever experienced
denied truck run been a customer here multiple time for many years
shame had to pay movers & didnt get to move my stuff
stress i didnt need
never will i go or refer to this storage facility ever again

This is by far the best storage place in town, from customer service to cleanliness. The staff is the most helpful and truly listens to the customer’s needs. Both Jim and Chris were very welcoming. If you need a place to store your stuff this is not just convenient but you won’t find a friendlier crew than those working there.
Thank you for always taking care of me and my family’s needs.

Short Answer: PIGEON POOP and feathers at no extra cost…
I’ve had my stuff there since Oct of 2013. The people at the front desk have always been fairly pleasant and I’ve felt as though they have answered my questions.
The PROBLEM with this place lately is that they are having a Pigeon Problem… read as: There is Pigeon Poop on most of the stuff in my storage unit.
When I asked the woman at the front about it, she was very quick to provide me with plastic sheeting, for free, that they have pretty clearly marked for sale for like $ 2.50.
So, obviously I’m not the only one. While plastic wrap is an interesting solution… for like the next day, it doesn’t solve the Poop Origination Problem. The woman stated that «they know», which i will interpret as, her boss (es) or manager or owner or whoever is aware but is not going to do anything about it…
**I would HIGHLY recommend you inspect the unit you will be getting and look UP before taking the unit** There are MANY storage facilities in the Morena/​Clairmont/​PB area so I now need to find one where I don’t share the rental space with flying tenants.

I moved out of this storage facility last week after renting lockers for 25 years there because they seem to treat new patrons far better than a good, loyal, very long-​term customer. Rates during the past few years were raised at a high multiple of inflation, resulting in the last absurd monthly rate of $ 132 for a 5’x5’ unit on the second floor. A new customer would pay only $ 77 for the same unit. I had asked for a reduction to close to this rate, but was totally ignored by the manager, Chris McLaughlin. Thus, I voted with my feet and moved to Solana Beach Storage, where a larger 5’x8’ unit was available for only $ 72 and a truck and moving helper was available for free.

Yes, so this scumbag with the most dumbest smile while talking to you and response being «i will look and see what i can do about it» after i had bird shit on my stuff BEWARE this protection plan does not cover anything read the print in the so called agreement you must provide your own insurance in order for this to be useful!!! And after over hearing the staff talk about write a review we are not charging prorated amount, i call and i have to pay to move out another month like no idiot i over heard your convo and you stutter, get with game, only obvious this nice reviews about CHrIs the manager are bogus, beware do not rent here

I’ve used different storage facilities over the years and this
One is by far the best. The staff is always helpful and super nice. Even when
They are really busy they still smile. I’ve been at storage facilities where I did not
Feel safe being there alone. I do not have that problem at this facility. I would recommend this place to anyone in need of some extra storage. I read some negative reviews here regarding the manager Chris. I was shocked and thought no way because Chris has always been professional, friendly and helpful. It’s always a pleasure talking to him when I need something from the office.
Best storage facility!

This is my first experience with a self storage unit and I was somewhat nervous and apprehensive about the whole thing. Until I got here and met the manager, Chris McLaughlin. He’s awesome! Not only did he explain how everything works, but he took the time and patience to show me three storage units of different sizes AND then didn’t mind at all taking me back to the second unit viewed (which is what I chose) PLUS, the deal is pretty unbeatable. First month free (Just pay admin fee of about $ 30) AND they provide a truck and driver! The entire facility is very clean and well kept and I am now much more at ease with the idea of parting with all of my belongings temporarily. 5 STARS across the board for CHRIS and Price Self Storage! –Isabella

please consider looking at other places where they honor their agreement. Once I signed the lease I got a call from one of their agents to tell me they were not going to be able to provide the services they had originally advertised and agreed on. It has been a year and no refund has been received and customer service is below average. Please do read other Unilocalers complaining, it is true. Save your money and time. Good luck–

They have made huge improvements at this location. The new manager is super helpful and i can’t say enough good things about her.

Seems like a pretty nice place. I just needed to use it for a week — just drove here for a summer internship and needed to stash my bikes while I stayed in a hostel and looked for an apartment.
The manager said he wasn’t the regular manager, just filling in, but he was there both times I went. He was friendly, and offered me advice on places to look for housing.
The facility was better than what I’m used to back home. It was pretty clean and being able to drive in was nice.
the only bummers were that it cost more to move in than the internet reservation I’d made said, and that they use cylinder locks, so you can’t use your own padlock. I had to buy one of their locks to use for a week, and it’s such a distinctive shape, you can’t really use it on anything else. I guess these locks are better from a security standpoint, but it was still $ 15 I’d rather not have spent.
If I need more storage before I leave, I’d go back. I already have the lock!

Go ANYWHERE else; and do not let looks be deceiving, as they are. Do not expect to be treated the same once they have your stuff, because it won’t happen. Rude is one thing, but blatant disrespect is another. They have one personality when they are trying to «sell» you, but quite another after the fact. On several occasions, when I was there to pay my bill (they are even rude while they take your money) I was privy to the personality change between «selling» on the phone, and dealing with existing customers face to face. Once, I was told about another customer as soon as she left the office; which I find to be beyond rude and totally unacceptable. A situation which could not be handled by the office help was handled by calling me «stupid» when I asked for corporate’s phone number; and I was told «it doesn’t work that way, I’m the one who makes all the decisions»…I don’t think so. I was told when I made the reservation that the first month was FREE; but once I had my car towed there, it became half price. Apparently they make decisions based on if you can just take your stuff and leave; having had my car towed there, I couldn’t just leave. There is nothing worse to me than to have people do the wrong thing just because they think they can; and I really hope that they decide to do the right thing and not only fix the problems they have created for me; but put their employees in check and educate them in the difference between business and personal. When an employee attempts to tell me how to handle my business; especially when he is about as ignorant as a stump, I have a huge problem with that. If this situation is not resolved to my satisfaction, and with MANY apologies, then it will be taken to another level, and a follow up will be written to this review. I would not want ANYONE, especially a woman, to have to deal with what I have had to deal with; it’s beyond unfathomable to me.
UPDATE: I seriously thought that the office help was bad, but after having what I very loosely call a conversation with the «Regional Manager» David Ackerschott, he takes the PRIZE for being the most rude, unprofessional, arrogant, condescending, poor excuse for whatever he is. A liar is bad enough; but a liar with a bad memory goes far beyond. He claimed he had no knowledge of the situation which had transpired, and didn’t have any idea who I was, only to claim later in the conversation that he was on the phone while I was in the office and knew all about the situation. That’s how people are who have to be right no matter what; they will lie about ANYTHING just to try to be right. I wouldn’t trust a word out of his mouth if he told me the time and I was looking at a clock; he’s the biggest joke I’ve ever met, but the punch line isn’t funny, just sad and pathetic. He will be happy to tell you that he is a perfect person who makes no mistakes, and everyone else is far beneath his superiority to all. As a business owner, I find this to be the most ridiculous thing I’ve ever heard, and not only would I never hire that kind of false ego, I would fire it in a minute. It does, however, explain the profound ignorance that is running the facility; they are a perfect match for each other, just not a match for actual human beings who pay their salary.

Free 1^st Month Rent! (You have to check online/​call first!)
Helpful websites to check for the free first month:
Nearby Price Self Storage:
This Store Website:
Overall, great service & great people. No problem whatsoever.
*FAVORITE
Long Hours + Carts = happiness (Makes moving into the storage unit a breeze!)
Never packed with people visiting the storage unit location. Perfect for my short-​term rent in between moving.
*PARKING
Two lots — park in the one closer to your unit!
*PROTIP
— Your code works on all the doors & you have to open a few to find the carts. Bathroom is accessible through the storage unit door closest to the leasing office.
— Provide your own CYLINDER lock or buy it from them. Need one to start your lease.
— It gets hotter each floor up (coolest being the first floor) — not a huge deal. Maybe if you are storing temperature sensitive products.
— To CANCEL your lease, all you have to do is vacate and take your lock. They will cancel your lease automatically when they do the routine check & see that you have vacated and taken your lock. Don’t forget to call to confirm!

Terrible customer service. I rented a storage space from this company for three months. I needed to do this because I was going to be in New York and had paid online. On four separate occasions I asked about the move out process and when I would need to let them know I was vacating. They let me know I would need to let them know 15 days in advance. Not only did I let them know 15 days in advance, I let them know 20 – 30 days in advance. I also asked to be prorated the amount I owed in August on 2 separate occasions. After they told me I would be prorated, the amount was still not prorated online. I paid the amount so they wouldn’t sell my belongings.
When I went in to vacate early, they refused to refund me for the days I was not using the storage unit! I paid for a whole month and had only used it for 6 extra days! That is absolutely ridiculous. I asked to speak to a manager and no manager was on duty. I was told I would be contacted on Tuesday. No one contacted me.
I contacted them on Thursday since no one contacted me. I told the woman Monica the situation and she simply said «we can’t refund». I asked her for the corporate number. She gave me the wrong number for corporate! WORST CUSTOMER SERVICE EVER. NEVER NEVER EVER USE THEM.

Since this place seems to be getting a pretty hard time, I thought I’d chip in. My experience was good. Not the cheapest place, but the first month was free, they pick up your stuff for free, and in the 10 months I had a unit there they didn’t increase the rent once.
And — it’s clean. I was kinda worried by the idea of rats chewing my stuff, or getting a bedbug infestation, but 2 months after getting my stuff out, no bugs or tooth marks. So, thumbs up :)

Despite the fact that I really liked everyone else that worked there… the manager at this facility is a complete douche bag thus I had the worst experience ever. My friend had moved my stuff into storage and asked if we could both put our names on the unit so we could get in and out. Alledgedly, you can only have one person on the lease (which seemed odd) so we had to go down there and switch the paperwork, fine! At no time did the manager state any rules about moving out. We had prepayed for 2 months knowing that we would be out way before then at which time the manager claimed you must give notice in writing so I signed a piece of paper stating I will be out before the renewal date so that deductions do not occur on my credit card.
The entire time I was there this same manager would chain smoke cigarretes, give me an ugly glare and had the audacity to follow me around like a creepy old pervert my last day.
The day I moved out I told the manager that I was going to be moving out of the area and my matress would be moved later that day by my friend. The manager could not even make eye contact with me and frankly said that is not going to work; I told you when you moved in that you had to sign out (at no time did he say that; I phoned my friend and asked and he agreed that he did not say that). I was nice about it and stated that I would be driving 12 hours up North and would not be able to sign out later that night because I had to get on the road to be at a meeting the next day. I gave him a lot of options, ie. leaving a credit card, faxing and signing, having a friend sign on my behalf, adding someone else to the lease). The guy was a total asshole all he said was «your only option is to get a power of attorney» as if that would happen when I was already late getting on the road. I asked for his managers card and almost crapped when I found out that this unprofessional, poor excuse for a boy was the main and only manager for the unit. I question who would hire such a fool.
I finally said «forget it, charge me» because I could not deal with an imbecile any longer. Once I told my mother who was patiently waiting in the car after a flight to come help me move, she said I will talk to him. Well a few minutes later she came storming out, enraged at what a rude, disrespectful man he was. All I could say was «I told you.» Needless to say we worked it out with no help or support from Mr. Douchbag himself. I would strongly discourage anyone from working with this boy. Save your money and give it to hard working, respectful men that can admit their crap smells like crap…

while the facility is terrific — It is inside a large warehouse and the temps stay decent year-​round — I’ve had my items in storage here for just 18 months and my rate has increased 3 TIMES! It started at $ 99 month, then went to $ 105, then $ 110 and now $ 119. We all know what a hassle it is to get things into storage in the first place — the thought of moving them is a nightmare — I feel they are taking advantage of that and it’s just plan wrong in my book. I feel ripped off.