Luce Day Spa

Unable to make an appointment. Website is referred to for appointments but website is down.

My husband and I treated ourselves to a couples massage for valentines day. We both enjoyed the experience and in fact purchased a package deal for future services good for 6 months. We were only able to take advantage of two of them and it appears now they have gone out of business/​disappeared. They never contacted us, never gave us any heads up that they were moving/​closing their operation. No refund, nothing. What a scam.

The worst customer service I have ever experienced. I give one star because zero is not an option. I should have read the Unilocal reviews before buying the ReaderCity massage coupons for my wife and me. We had a difficult time scheduling the massages as the phone number on the coupon was disconnected. The other numbers we found online were also no good or went unanswered. We finally found a way to schedule on the website several weeks in advance. We received a auto-​email confirmation from Luce Day Spa with yet another phone number. We arrived well prior to our 11:00 AM appointment and waited until 11:30…no one showed-​up to unlock the gates and no one returned any of the messages we left on various voice mails. We left and returned prior to a second appointment at 1:00 PM and got the same thing… no one around. As of this review, we still haven’t heard one peep from the Spa explaining what happened or an apology. I definitely won’t bother trying to reschedule with service like this. I would suggest you strongly consider whether your time is worth more than this kind of treatment.

The worst experience I’ve ever had at a spa. I got a diamond mocrodermabrasion facial. They burned my skin by using 40% acid «because they were out of the 10%». Not only did they burn my face they cut tracks on my face with the diamond roller. I had cut marks all over my face for over two weeks. When I called the esthetician to find out why this happened, she said the diamond rollers were old and needed to be replaced. I was shocked to hear they would use old, worn out equipment. My face was scabbed and scarred. It looked horrible and I had the hardest time going out in public for almost two weeks. I called the owner and they offered to fix it but then wanted me to sign a waiver relieveing them of any responsibility in case something should go wrong again. After buring and scarring my face once why would I risk it again? The most uncomfortable, unprofessional and disappointing experience. Sad to say but not happy with the service and won’t be going back.

I had a bad experience, likely caused by too much business as a result of all the different «specials’ on Groupon, Living Social, etc. First, my massage therapist was 10 min late. Then in the middle of the 90 min massage, she had to leave me another 10 min to tend to customers who incorrectly booked a couples massage. Because of the disruption, I got a little over 60 minutes for what should have been a 90 min massage. (I had another appt so I could not stay late; the massage therapist apologized and offered to go longer but I could not). The massage itself was okay – I’ve had better and I’ve had worse. But based on this experience, I do not intend to return.

If I could give zero stars I would. I had an appointment at 5 pm and I got there on time and the place was closed when I called to see what was going on no one answered. I scheduled my appointment 2 weeks ahead and requested time off work to be there and received the worst customer service I have ever had. This establishment is terrible and how they keep clients with this service is beyond me. Don’t waste your time there’s plenty of other establishments with the same if not better prices and 100% better customer service. I will not return and nor will anyone I know or meet.

Had a microdermabrasion and light peel with Kristina. My skin was having hormonal breakouts. My skin has cleared up, my pores are tighter, my skin looks moist and radiant. I love this place. I have gone several times and am always happy with how my skin looks afterward. Get a groupon or check online or call for specials. I would go more often if it was closer to me. I Try to combine it with a trip from downtown or to OB.

Phone on Unilocal and the website doesn’t work! Extremely hard to get ahold of them :-(

I have yet not received any services, however am disappointed in the scheduling process alone.
I can imagine how busy the salon must be, yet I’ve tried to call for days, finally booked an appointment and took another 4 calls to cancel (way in advance due to an emergency) and now again without anyone picking up and TO TOP IT OFF their number 619−221−5979 is «temporarily disconnected».
Considering I got a gift certificate for my bday, I’m definitely skeptical of trying this place, that’s if I ever get scheduled. some great reviews below what happened?!

I bought this microdermabrasion facial deal over the Groupon. My first appointment was supports to be 12/​24/​2015 17:00 PM. I was very excited and I made a everything ready for go to this appointment. I made a dinner for family and after this facial. I had a plan to meet up with my friends. I have a three children and I don’t get much chance to go out by myself. Because my husband was deployed all the time with military and even when he retired, he is still working at government job and go to business trip often… So Ashely called me from Luce skin care, she asking me favor for come early. She don’t have an any other customers after early afternoon till my appointment. it was obvious for she want to go home early for Christmas Eve, I told her honestly I can’t make it. Because I am still waiting for my husband come home that I can’t leave my kids by themselves. I really don’t minded to reschedule my appt to other day. So. I told her Merry Christmas and see you next time. So I made a other appointment on jan 2015… it was urgent situation came up I had to do root canal and pull one of back tooth around that appointment. I email to them and called for cancel that appointment 7 days advanced. But text message came day before my appointment was and I have to called them again for remind make sure they cancel correctly.
My Groupon will be expire on March 17^th. So I called and left message on answer machine at least 3 time since last week. Somehow I never got respond back and it is so difficult to contact with them. I am so disappointed that if I waist the money for nothing … I guess I can contact Groupon for cancel my deal if I can .
Luce skin care has really great review for Unilocal and I really wanted try out…

I was very pleased with my first treatment and did not have any issues. I returned for a glycolic peel and now 5 weeks later I still have dark marks on my cheeks as a result. I had pretty even complexion going in, with a little bit of congestion. I asked for the lighter peel, but they suggested a glycolic, so I went with it. Now my skin that was once presentable without makeup, is now very darkened on one cheek. I loved the Esthetician I had so I thought I would call to ask if this was normal, or when I should start being concerned this is permanent scarring. I called multiple days in a row with no answer; left a voice mail over a week ago and still have not heard back. I am very disappointed as I was going to make this my go to place.

I first found out about this place through Groupon– i scheduled a facial with Krista. My experience with the spa overall wasn’t that great, but Krista made up for it! The spa is a bit unorganized and they have messed up my appointments a few times. I continue to go there bcs of the amazing skincare although its quite a distance from me — but krista is so worth it! I would follow her anywhere she went, I’m totally sold :)
I don’t even think about my skin when i go see her, I just lay there and let her do her thing. She doesn’t try to sell anything to me and truly gives me the advice and products I need. Its nice to know that you aren’t being pushed to just buy stuff. I have gotten peels, microdermabrasion, extractions — the whole thing and have never walked out dissatisfied.
I have also gotten a massage with Malcolm who is great, I have a few sports injuries and he is very mindful and knowledgeable about the human body. Its hardly a fufu massage, you will feel 100 times better when you walk out!
All in all, go to Luce Spa — you won’t regret it!

Went to luce on a groupon and loved my service with Krista .I am also in the beauty business (owner of Kai hair salon 23 years) so I am very particular about who I go to for skin, as I am also an esthetician .I also loved Luce has a dr that does Botox and uses /​sells medical grade products while very hard to find (by liberty station in a undercover office bldg behind gas station on rosecrans street in Pt Loma) parking was easy and it was nice inside staff hospitable I enjoyed a nice cup of tea and met Krista the sweetest girl ever, I am going back to purchase a three pack of services for $ 145!!!a great deal for the quality that comes from this hidden spa also there current phone #221−5979,so happy to find this place !!!

I received a Living Social voucher as a gift and discovered a new-​to-​me, wonderful spa. The staff is friendly and calm. The facilities are clean and the overall feel of the place is very relaxing. (No pretension or heavy sales. First class all the way). I had the cactus body wrap. OMG it does work. It was like taking a nap in a warm blanket and waking up with the flattest tummy I’ve had all year: D Totally worth the time and money. I’m a believer and will be back before photo shoots and big shows. Shhhh ;)

I found out about this place because I bought a ReaderSteals voucher for a Swedish massage, a body wrap, and a pumpkin foot scrub. I ended up leaving the area though before I could use it so I figured I would just use it the next time I would be in San Diego and use it as a gift card. The place though does something cool where you can still use it if you pay an additional $ 20 so I chose to do that. It was after the 6 weeks but they still let me use it which was great so I made an appointment way in advance when I knew I would be back in town. Thanks Luce for letting me do that!
Rom was my assigned therapist. I started off with the body wrap. I never had one of these before. I didn’t really care for it and found it to be a waste of money. I sweated but not as much as I thought. I thought I would have been wrapped up tighter but not with what looked just like a heating pad. I dunno, I wouldn’t get that again here or anywhere else. Not subtracting stars for this.
My massage was a real treat. I normally don’t care for Swedish massages because they always have felt like to me a massage I could simply do but Rom did a great job and I left relaxed. My foot scrub was also a great way to end the massage.
I would definitely return here if I got another great deal.
–1 for a couple of things. It’s in an office building which looks locked from every side. I think they should have stated something about this on their website because it looked like I would never be able to get in. Also the ambiance was okay. I feel like in the massage rooms they could make it a bit more upscale but that’s probably how they keep the cost down.

I had a groupon coupon so I tried diamond dermabrasion and peeling for the first time. It was a very relaxing and welcoming environment. Krista was my esthetician and she explained everything about the procedure. I loved the results at the end so highly recommend this hidden gem.

*WARNING* If I could give negative stars I would. I don’t think I’ve ever left a bad Unilocal review but in this case I needed to speak up.
I bought a Groupon for a diamond dermabrasion and peel and scheduled yesterday with Rebecca. But when I woke up this morning, I actually have tiny vertical *scabs* on my left and right cheek between by cheekbones and my hairline… perfectly spaced. There’s quite a few of them, actually– so it looks like she pressed down way too hard for about 50% of the dermabrasion.
She was very nice, and sweet, but clearly nowhere nearly experienced enough to be doing stuff like this (I was concerned about her age the second I realized she was the person who would be working on me).
The treatment definitely did more harm than good and it sickens me that I woke up this morning with a visually damaged face.
*UPDATE*
Rebecca called me about 30 minutes after I posted the review and invited me in to «help fix» what happened yesterday (for free– which was appreciated– I’ll say that much) but after scrolling through the reviews it seems I’m not the only one who experienced this. Ultimately, I’m just not comfortable having her treat me again. Again, which is unfortunate. But I did schedule a consult with my dermatologist.

Laura gets my vote of confidence! As I stated in my Groupon review, she is a marvel with skincare! I appreciate her intentional time for putting me at ease in a new place without it being phony or rushed. She knew what she was talking about as she described the procedure and the difference between the diamond microdermabrasion and a regular one.
She also was very spot on (ha) with immediately recognizing what needed to be worked on with my face. She pointed this out without making me feel uncomfortable.
She was extremely thorough, making sure to get every single spot on my face. I can always tell when that does not happen.
The place was somewhat easy to find off of Rosecrans. However, I was given the choice to call for directions by the very sweet receptions, so that was up to me. The parking was fine, other than my rear bumper was banged by a car trying to park, but no longer there and no note left, so make sure you have plenty of room or do not park along the street near the day care.
It is a shared office building, so the restroom is down a hall, thus you will need a key, however, this keeps the cost down for us!
My face feels great! * The disappointment was that I had made an appointment for the raspberry peel and it was not in stock, which I felt should not have been the case while a special was running. The pumpkin one was ok, but non sufficient for my skin as I had no peeling whatsoever, unfortunately, which is why I really wanted the raspberry peel I purchased and anticipated.
Thank you for a pleasant visit Laura!
P. S. Military is welcome and treated kindly!!!

If you have Rebecca I. you’re in good hands. I had the enzyme peel but according to her expert opinion, my skin was still super soft and she recommended a raspberry peel instead but totally up to me. I appreciated her attention and care in meeting my needs. Needless to say I opted for the raspberry and was quite pleased and impressed at the results thereafter. It was perfect. Made my skin brighter, faded darker sun spots I had issues with, cleared up pimple scars and made my skin feel so soft. She was super thorough and gentle, she explained the process, assessed my skin and made recommendations for problems I had listed to her and at the end of the peel, added light facial lotion and sun screen before sending me off to enjoy my afternoon.
She is super friendly, very nice and easy to talk to. In our conversation I determined that she is a wonderful person, genuine as well as a wonderful mother. I would not only recommend going to Luce, but also going to Rebecca.

Highly recommended with five stars — my next appointment is already booked!
Thankfully, I was introduced to Luce Skincare through GroupOn. Krista was a pleasure! She is very professional esthetician yet caring in her approach to her clients. I don’t have a ton of experience with facials and she was so great about explaining everything that she was doing.
Overall, treatments are reasonably and competitively priced. You get more than what you pay for, and there are always opportunities for discounts, which I always appreciate.