T-Mobile

Nikki is a LIFE SAVER. My boyfriend and I had SO many issues after opening an account together and she was able to get everything figured out, she really went above and beyond what we’ve ever experienced or expected out of a sales associate. She deserves a promotion for sure!

I just ported my number over from Verizon. I was helped by Sean, who was awesome. Really friendly guy, went above & beyond in making sure everything went well — number ported over right away, he transferred all my info over for me, set me up with auto-​pay and was able to answer all of my questions. He was really patient, I didn’t feel rushed at all. I see that people have had some bad experiences so I’m glad I got set up with him.
That being said, I initially ordered over the phone, which was awful. I told them I needed to port my number right away since my line was being cancelled in a few days & the sales representative suggested that I should expedite the shipping for $ 12 & then call back after I got the phone on Tuesday (4 days later since I called Friday night) to set up service. He also said I had to pay a $ 50 deposit if I didn’t want my credit ran (I paid no deposit in the store) & the same phone was over twice as much as it was in the store (I got the samsung core, in the store it was $ 50 w/​a free sim card — over the phone a USED samsung core was $ 103 plus $ 15 for the sim card).
After I realized I was dumb & should’ve just gone to the store, I called back to cancel the order & they said it was impossible even though I had literally just ordered a few minutes prior and the phone wasn’t going to be shipped until Monday. I spoke to 4 different representatives who said there was absolutely no way to cancel the order. They said I had to wait for it to ship, then immediately send it back once I received it, and according to their website, I am still responsible for all shipping costs, though I was explicitly told over the phone that my shipping fees would be refunded, which I find hard to believe. To their credit, everyone except the last guy I talked to over the phone was super nice, & I get these people need to hit their quotas but that’s just poor customer service.
Anyways, the moral of my rant is just go to the store if you want to get service.

Other than when I first signed up for T-​Mobile, this has been my go to store. They are always friendly and willing to help answer questions and make sure you are satisfied at the end.
I was trying to add my wife to the plan and they did not have the phone she wanted. They were able to locate another store so we could get it TODAY, and they took care of transferring her phone number from att as well. All this in under 10 minutes.
I love coming to this location and I’m sure I will be back again.

Horrible customer service. I took my phone in because it was ‘acting up.’ The staff kept making up excuses such as wifi calling being enabled and using blue tooth were causing the glitches. These were obviously not the problem. They fooled with my phone and sent me on my way. A few hours later the phone is completely disabled. I had to depart that evening for a business trip and was unable to return to the store. When I called them via Skype (because I no longer have a phone) the associate I spoke to refused to help me because we were not face to face. He also kept asking me when I was returning to the USA. I told him repeatedly that I was not out of the country but he kept insisting I was. Rude, incompetent, lacking any basic knowledge, impossible to deal with. Avoid this store under any and all circumstances.

I had ordered Tmobile service online and had some problems, so I had to go into the store. Sean solved all of my problems and had me out of there quickly, great customer service. Thanks for the help.

After deciding to finally upgrade my phone from a Samsung Galaxy s3 to a iPhone 6 I decided to go to tmobile to get more information on future plans, payments, phone questions, etc. I had gone to 2 different tmobile stores and got the same responses, just basic info that I could’ve searched for myself and crappy service, maybe cuz they noticed I wasn’t going to purchase the phone at that moment. When I made up my mind on purchasing the phone I decided to give this store a try. I was not disappointed. The girl that helped me out was very detailed in my purchase and explained everything very well. She was very understanding of my needs and I felt like I was given the attention every customer should get. The store was a little full but that didn’t stop her from trying to rush me on my decisions, which I have experienced in the past at other tmobile retailers. Really great shopping experience and definitely recommend.

Rude service here from Nikki.
Came in to ask questions and get some resolve with the new items I just purchased, and Nikki could not be anymore
Un conserned to give me decent service
or give me resolve.
If you go… try not to get Nikki as your salesperson

This is my second time here and I must say thank you ” Alison F «. Not only did she make this transaction fast but she was very friendly, very knowledgeable of the products in the store as well as the price points on the plans. I would Recommend this place to do business with anyday anytime.

After having a bad experience in another T mobil location, We just bought the new iPhone 6 here, the lady who helped us with process was Eve. Eve was so nice and professional. She provided us with all information we needed. I recommend this place and if you want to get more than what you expect ask for Eve

I came in during a busy time but decided to hang around because I needed to switch my phone from Verizon asap. The staff, especially Zaid, were extremely considerate of the long time I had been waiting and were clearly trying to expedite their current tasks to help me as soon as possible.
Signing up was seamless, the staff explained things very well and they waved the SIM Card fee as I had been waiting so patiently. I kept my current iPhone 5s and was offered but never pressured to accept any additional promotions they going.
I had a couple of hiccups in porting over my existing phone number to Tmobile which was my fault, but the staff handled it graciously and swiftly.
I’m shocked that I’m leaving a 5-​star review for a mobile phone company, but I had a great experience and this store deserves to have that reflected here.

I’m using Unilocal for a long time, yet never wrote a review.
This time I have too. Went with my sister to get iPhones, the amateur sales people there mislead us all along giving us low numbers.
Only after running the credit came up with a totally different number ! Much higher !
Don’t go there ! They will do everything including laying just to make the sell !

Came here a few weeks ago to purchase an iPhone 5s.
Was going to go with the galaxy 5, buuuuuuut I feel iPhones durability far surpasses the durability of the galaxy phones. They are made to break. Haha
Jordan D. Helped us. He was very chill and informative! Not to mention had a great since of humor. He found us a nice phone case, which was on sale by the way! If you ever need a phone or have questions with your bill, go see Jordan D.
Best tmobile store I’ve been to by far.

I’ve had nothing but great experiences and great, friendly service every time I’ve been here, and that is quite a few times. I particularly want to give great reviews for 4 great retail associates: Cory (the store manager), Fabiola, Austin, and Cameron. They have always been nothing but friendly, courteous, professional, patient, enthusiastic, and knowledgeable with me, all of them. Cory in particular was extremely helpful and really went the extra mile to help me out. Great group of people. I haven’t had interactions with any of the other associates, but they, too, are always nice, friendly, and courteous to me and always give me a smile (as of course do the aforemention four assoicates I’ve named above), and helpful to the customers I see them with. I would really like for management and corporate to see this review, and give this team proper rewards and recognition. Very nice group of people, and always so happy to see me; and, they always remember me. Thanks, guys for always helping me and being so friendly. I always leave here with a smile on my face and a song in my heart.

The customer service was friendly, fast, and helpful. I agreed to the device replacement plan for two Galaxy S 4 phones after they laid out the monthly cost. They didn’t mention the deductible though. I cracked the screen on my phone and it turns out the deductible to get it replaced is $ 175. Kinda wish someone would have let me know about the high deductible, but maybe that is asking a lot from salespeople.

This particular store it s horrible, I went because I wanted to add a new line, and I had many questions, but I had a pimple going on that looked impressive, anyway, I can;t stop running errands because of that, so I went and the guy that talked to me just wanted to get rid of me…, didn t answer my questions and told me I would need to pay x amount of money to do what I wanted, anyway he totally scared me with high prices. I left, but I wasn t totally sure of what he said, so I went to the Tmobile store at Point Loma, and they treated me really well and it was a different story.

I’m a T-​Mobile customer. I went in here to see if they had a wallet case for my phone (Galaxy S III). We were blown off for about ten minutes while two people were helping one customer. I understand one was in training but at least see what we are here for. When my wife asked to ask him a question, he rudely said to hold on a minute… Worst T-​Mobile experience ever!

I hate writing negative reviews. But, this time I think there was something that this store could have done to fix the problem and they didnt.
Sprint contract is up, came here to get a new plan. Cool people! Talk, talk, talk, decide on plan, phone, etc. Pretty sure I understand what is up. Go up to register, $ 425 to leave the store with a Samsung Galaxy III for wife and I. I said, «ummmm NO!» Tell the guy sorry, too expensive. Manager comes over, I explain that is too high, not warranted and Sprint would give me the Galaxy II for free if I re-​signed. He said he cant do anything, even if he gave me the Galaxy II it would be over $ 300 out the door. Too expensive, we both hum and haw because I want the phones, he wants the sale but he wont budge and I cant afford it. Ask about other things to do, says nothing he can do, but give a crappy phone for less money. We leave.
Come home, checking online for plans. Re-​check T-​Mobile cause I liked the plan. I signed up ONLINE and checked out with a Galaxy II for only $ 100!!! So I guess my only question is WTF IS THE DIFFERENCE?! WHY COULDNT THEY DO THAT AT THE STORE!!!
Ugh. Leaves a bad taste in my mouth. And it isnt cause I bought Starbucks coffee at Target.

This is a much belated review (so things might have changed).
Anyways…a few years ago, I walked by here and a sales rep asked me to come over to see if he could do anything to improve my service. I had time to kill, so I did.
Within minutes, somehow my service got changed and I was pissed. I told him to change it back. He said to call T-​Mobile and have them change it back. LAME! I called T-​Mobile right away and had them changed it back.
The T-​Mobile rep on the phone apologized for my inconvenience and changed it back within minutes.
This place left a bad lasting taste in my mouth. I will never be back here even though I pass by this place all the time.

It’s a decent mall location, way better than any kiosk.
The manager (Kristie?) was very helpful and spent time while I played with the working demos of their smart phones.
I didn’t like when some random customer came in mid conversation and occupied her time while just ignoring while i was making a purchase.
Other than that, wasn’t the worst time I had buying a phone.

I have a bit of a love hate relationship with my wireless provider. Some days I think they are the best thing… other days I want to drop kick them in da mouff!!!
Usually I pay my cell bill online… or with the kiosk inside the store, that way I don’t have to talk to anyone. But I got a sidekick awhile back and I started having to go into the store more often because I was having MAJOR issues! The internet wasn’t working, I couldn’t send pictures or texts… ugh! I was so fed up with all the issues I switched back to my blackberry. Then I noticed I was still paying for the sidekick services even though I had made the swap back to my blackberry… WTH??? I called customer care and they refused to help me after I failed a security question… yeah…guess the lady who helped me set up service 2 years ago entered the last 4 digits of my social wrong… Im sorry that this girl is dyslexic but I think I know my own SSN!
So I went into the store with my ID, Social Security Card and my blackberry… and not to mention in a very bad mood. The guy at the counter calmed me down pretty quick because he seemed like he really wanted to help. He called customer care to have them change my social and to also reverse all charges that accrued because I was paying for services I wasn’t receiving. I was pretty happy that he understood what was happening and seemed genuinely concerned and also apologetic for T-Mobile’s error.
The Point: Things happen… no one can be perfect all the time. I guess Im satisfied that I know I have a carrier that may have a few issues… but at least they have a team who is on standby willing to help when these issues happen… and with this being the 1^st issue in the over 2 years Ive had them… guess thats a pretty good record.