Lane Bryant

WORST customer service on the PLANET!!! Walking into the store and two employees were too busy gossiping. They made me feel very uncomfortable, they were following me around like if I was going to steal shit. I didn’t have my purse all I had was my wallet. When I asked something they ignored me! NEVER SHOP there.

So as I walk into the store the worker at the table says «UMMMM let me see you’re about a size 12, we don’t have nothing in here to fit you» I was taking back by her statement. She never asked what can I help you with or anything. I thought it was highly rude of her. I could have wanted to get a gift card. I go for the bras. they have a better fit. I recently went back and had a better experience.

I just moved to San Diego and needed to find a lane Bryant close to me. When I lived in New Jersey I got most of my clothing there. So far I’ve been here twice. The first time I just came in to browse. The second time I went in to buy new bras and see if there’s any clothes. When I got there, there was only one enployee working the floor and it was busy. Because of this, she was on the register the whole time and no one was working the rest of the store and had to wait for help. Eventually another employee came out. I didn’t have the patience to try the clothes on, so I checked out and went home. Luckily everything fit. This is the only lane Bryant near me (10 minute walk from my place) so I will continue to shop there. I’m hoping the problem was only because it was the last day of the bra sale and not a regular occupancy. I will try shopping during the week next time to see if that’s better.

The service I received from the employees was lovely. One of the ladies working there gave me compliments on my hair (long, wavy, and dyed teal) that really lifted my mood, all while being very helpful in finding me the sizes and styles of clothing I was looking for. She was attentive and made sure I found just what I needed. I would return to this particular Lane Bryant just for the incredibly friendly and helpful employees that were working there today. Much better service than another Lane Bryant store in the area.
I came here for the 5-​for-​$ 25 underwear sale, because the hipster-​style undies here tend to be of a better shape for my body than the selection found in department stores, and they do have some prints/​colors that are suitable for the teen/20’s crowd if you prefer comfy or cute over sexy. I recommend them.
The only con is the price, as others have said. Average-​quality clothing with a slightly-​high price point, seemingly marked up simply because it’s plus-​sized. (Even the size 14/​16, which is what I bought, is higher in price than comparable items at other stores, for the same quality of items.) Definitely try to come during sales or use the coupons they (e)mail out, as those will help alleviate the high costs.

Thank you so much Tiffany and Clayee!!! You were so wonderful to me. I have the perfect dress for my nephew’s wedding this summer. The bras fit so well. You both made this such a great experience!!!

We were searching for the right bra for Bill’s mother. Everyone at the store was polite and professional. Jessica was a great help and was kind and patient and really cared about getting the right fit!

I ended up at Lane Bryant for a bra, because my boobs need to shop there even though the rest of me doesn’t. Bra shopping usually ends with me in tears and is always a nightmarish experience. Maria, my sales associate, pretty much held my hand through the entire thing, making sure everything was adjusted properly and that I left with a bra or two that I was happy with. She was super helpful and supportive (no pun intended) and I am so very grateful. I didn’t give five stars because one of the bras will be going back because it’s a little out of my budget right now, and even though I told her my budget, she wanted to push it so that I got two. I really wanted the two but I just can’t right now. On the other hand, they were having a sale and she helped me find a 15% off coupon. Even then, my budget was stretched. Overall, this was the most pleasant bra shopping experience I’ve had in years. Thanks, Maria!

Each time I visit the staff is attentive, helpful, and informative by detailing the available discounts. I had been eyeing an item for some time, but was unwilling to pay the full price. I was ecstatic to receive 40% off of my recent purchase. This allowed me to include the desired piece with my purchase. Discounts and service are great reasons to return again in the near future.

Dear Lane Bryant:
I could be writing this to Charming Shoppes as a whole, I could also write a letter to Old Navy, or even Torrid. I have many things to say to all of them, as well as the seemingly endless list of stores that carry 00 – 14, 00 – 20, 00-​whatever arbitrary size they choose to end at (as long as it’s a straight size. Don’t need no fats coming into their ~beautiful store~), but the bottom line is no one is as backhandedly spiteful to the fat chicks as you, Lane Bryant.
I’ve been wearing your clothing since I was eight. I don’t know that your halls ever housed a bastion of delicious style that women were scrambling to purchase, though there were a few times when some nice items could be unearthed. No matter how many people have contacted you to complain about the fact one ²⁶⁄₂₈ is stocked per style, no matter how vast the sea of 14/​16s and 18/​20s became on your inevitable clearance racks, you have not changed; your quiet defiance saying more about your true feelings towards fat women than your «real woman» ad campaigns ever could or would.
All of that has been said before, said well, and said by people better than me. This has been said before. The real complaint, for me, right now, has to do with what I saw when I went into your location last night. I saw a teal-​and-​navy chevron dress with a front-​to-​back bias cut. I was taken aback– I was not expecting to see something I’d like so much. I tried it on, and it fit well, which is another thing that I never would have thought. The material was a light jersey, very similar to what Old Navy would peddle on their website. I tried a few dolman-​sleeve sweaters for work as well. Everything was similar cut and fabric quality to Old Navy. There’s not really a problem with that– Old Navy is relatively cheap material, but it’s affordable.
So, what’s my problem? The price for the dress was 79.95, and the sweater I’d thought about buying was 54.95. That is ridiculous. Before you even factor in sales tax, it’s about 135.00. For two items. Two items of dubious quality, no less. I had seen a «Reebok for Lane Bryant» or whatever athletic top as well, but before even trying it on, I checked the price. 59.95. Now, I can’t speak for others, but I would say I make a solidly middle-​class wage, and for me, that is flat-​out unaffordable.
Let’s play a game for a moment here. Let’s pretend Lane Bryant does not actually hate its clientele. Let’s pretend everything the media has to say about fat people is true. I’m not talking about health issues so much as socioeconomic issues. If fat people are truly lower on the money ladder, why is it that you choose to take sub-​par clothing and price it on a much higher scale? The argument that there is a much smaller market, so the profit has to be higher per unit is bull. After all, according to the media, the number of fat people is just exploding.
My entire point of this now lengthy ramble is that I am sick of having prices hiked up simply because the company knows its customers do not have many other choices. I would absolutely love to shop at places other than Old Navy online, Lane Bryant, Avenue and so on. I don’t have a choice, though. I don’t know how else to get the attention of Charming Shoppes/​Lane Bryant– Lord knows the emailing hasn’t done a thing. I honestly hope that people will see this and talk about it.

My first time in Lane Bryant was a disappointment. I waited 5 minutes for an associate to unlock a dressing room for me while they just didn’t seem to pay attention to the customers — and I wasn’t the only one. Slacks and jackets were below average quality, small store with a minimal selection. I don’t usually fit into Lane Bryant sizes but I have found a few good pieces online. If I decide to shop with them again it won’t be at this store.
Sorry, I just wasn’t impressed.

Everyone at this location is super nice. The shoppers as well as the employees are all very friendly and willing to give you tips and advice on everything from finding clothes that fit properly, to weight loss advice, to just flat out saying «You can do it. You won’t be shopping here much longer!»
If it wasn’t for the following, they would’ve gotten 5 stars:
— Lane Bryant’s clothing is very expensive.
— The clothes aren’t really made that well. The shirts are very wide and not long enough. Not all of us are wide. some of us just have a little «junk in the trunk» and «junk in the. front?» Ha.
— The lingerie is too «mature» for anyone under 40.
— Not all of the clothes are sized the same. There can be a 5-​size difference between two similar shirts.