Journeys

This Corporation has an unfavorable return policy. The clerk at the store ordered the wrong boots for me. This happened to me on the 27 Nov 2015, my wife bought a pair of the 1460 Doc Martens, I realized they were not leather (Store #371). As soon as I made it home from work that day, I told her these were not leather boots. We promptly took them back to exchange for a pair of leather boots. Empl# 420 647, tried to convince me the Vegan Leather was real leather. I just told him to order me a pair of 1460 Cherry Doc Martens Leather. The return at this point seemed smooth but to my surprise on 10 Jan 2016, the day our family could gather and celebrate Christmas, we discovered the boots that had been ordered by the clerk were the completely wrong boots (R15265601).
We followed the return instructions. Returned the incorrect product to Journeys Inc. The RETURN instructions were followed. The boots were sent via UPS Ground (Track#1Z V52 2E3 06 2605 1968) on 11 Jan 2016. The instructions said the product could not be returned to the store and I would receive a credit to my card once received and processesed. RYAN at the Dock in Lebanon, TN received the boots on 15 Jan 2015 @ 1059. I was NEVER credited by Journeys Inc. $ 169.99…Still waiting patiently for my refund.
On 12 Feb 2016, I called customer service on there packing list 1−888−324−6536. Tragically laughable, Journeys Inc prints they incorrect phone number on their packing lists (Picture Posted) I hunted down the CORRECT number somewhere in the internet. Spoke to a Journeys Inc operator I explained that I did NOT receive a refund, I gave her all the info. She told me I would be contacted in a couple of business days. Still waiting patiently.
Customer Ref 80 371 347 520 151 120
Warehouse Ref 3 010 113

This place is very small but it has great variety of different brands of shoes. I was in need of sandals and I got a good deal on a nice pair. I also got some toms to give as a gift. The staff is super helpful and are always greeting you with a smile.

Normal Journey’s and NOT an outlet. Local Journeys actually charges $ 45 for the same DC shoes I saw here for $ 65. Total let down even though they actually had my size in stock

Is this really an outlet store?
It seems like a normal Journey’s store to me… no big sales, no big discounts, pretty small store overall.