Iron Mountain

DO not use this service. They kept charging me for two months after I stopped using them. And then they said they could not cancel because I owed them the money for those months. Plus their on-​line billing system is not accurate. It did not allow me to set up automatic payments so I had to mail checks or call in payments. And their on-​line accounting would not reflect those payments. So in order to cancel I had to give them proof I had paid them and only AFTER would they go back and check their records. I made over two calls a month on average just to sort out billing issues. There phone system is also poor — when I requested a call back from an agent (in person conversation), I got a 4 minute recording of hold conversation on my phone. Their systems are a nightmare and their agents not enabled to help. To close, I ended up with a supervisor who had to go off and talk to her supervisor. Stay away.

This has to be the worst company I have ever worked with. We have documents in storage for many years and they wanted an outrageous amount of money to remove some of the boxes and shred the remaining documents. While we were trying to decide on whether to go ahead with the account closure, they started charging us late charge on the account closure fee even though the work has not been done. I called them and they continue to charge the late fee every month along with the monthly storage fee. Beware if you want to store documents with Iron Mountain because it will cost you a fortune when you need to remove them.

First I want to start with our company has been using Iron Mountain for some years now we store «things» at their warehouse. For this reason I had to give them the first star.
I called in November to find out about how much it would cost and how long it would take to have 60 banker boxes shredded off site. I first got a man that took care of our new account he was pretty responsive he gave me lots of information and was pretty AWESOME thank you to Arrie Bateman if my order continued to be handled by you as well as picked up by him I would have gave 5 stars But it wasn’t I then got handed off to Sabrina who tried to sell me on an ongoing shredding she was very nice but I said no I just require 1 time shredding. I explained that I wanted to get this done by the week of thanksgiving (dropping off 3 bins) she said that should be no problem depending on transport. I would receive the contract by that day. No contract that day not even the next day which was Friday I called and spoke to her late Friday just to make sure she had the right email, she assured me the contract would be there. NEEDLESS TO say the week of thanksgiving came around and I called several times (she didn’t have an out of office message) NO CONTRACT AND NO BINS. I finally got a contract the following week. then the Bins arrived on Dec 4^th.
I went through everything we had and filled the 65 gallon bins and had 45 box left over and called to schedule for pick up that week, turns out I couldn’t have someone pick up until12/​11.
I waited all day and at about 2:00 I called to get an ETA, I was told I would be the next stop and if they haven’t arrived in the next 30 – 45 mins to call back. I received a call at 2:26 pm missed it by a second, customer service called me to say that the driver came by and the business was closed. LIE. I called back and said that is not true no one came and I have been waiting all day, they told me someone would call me back ASAP to reschedule. it’s now ¹²⁄₁₂ and no call back or email.
I called this morning and was on the phone for 20 mins for the customer service to tell me that I have to wait till tomorrow to have my bins picked up. I would love to give them NEGITAVE STARS. Point is I am going to make sure our head office and we are a global company to NEVER USE THEM AGAIN