Door to Door Storage & Moving

This company gets an «F». Moved from Kansas City to San Diego in October. I was asked about my items when booking and shared all that was requested of me. I ended up needing 2 more storage containers. They took my loose items to the warehouse to pack those. Many items are missing. Cost was $ 800 more than quoted. Loading staff was disrespectful and abhorrent. They asked me «how bad do you want these items to make it on the truck». They had no respect for me or my possessions. I have a plethora of broken items. When I arrived the storages units couldn’t be brought here because my parking garage isn’t tall enough. No one asked me about the destination space etc. I’ve moved with «Two Men and a Truck» in 3 cities and they were phenomenal. In the future I’d never even let Door-​to-​Door move my college kid into a dorm. Poorest service and value I’ve ever had moving in my life. Stay clear.

The service was excellent, but the lack of transparency in costs should make people go elsewhere. They do not make it clear that the storage clock starts at delivery of your container and ends at pickup. If you go one day over you are charged for an entire month. They do not pro-​rate storage.

The little things add up.
I recently made a cross-​country move from Texas to Seattle. At first I thought using this company would be okay, but when the mover delivering my storage container called on the morning of delivery, he told me he hadn’t received my «No One Home Authorization.» I started getting worried. After that, the lock that I paid for wasn’t included with the unit, so I had to go buy one the morning of my move. Then the container was in storage with the company for a few months. I was automatically charged each month, but didn’t get an email informing me of the upcoming charges when they occurred.
Finally, when I called to have the container delivered, I was informed that in order to not incur another month of storage charge, the container would have to be picked up on Oct. 3, a Saturday. When I said okay, they said, actually it needs to be picked up on Friday the 2^nd because they don’t do pick ups or deliveries on Saturday or Sunday. I can’t make my move any earlier, and Door to Door does not pro-​rate, so I am going to be forced to pay for an entire additional month of storage due to the lack of a pro-​rating policy, and their inability to deliver on weekends. Their customer service made no attempts to offer any alternative solutions, and were not helpful.
I am very frustrated with all the small things that have slipped through the cracks and this final inconvenience that is costing me an entire additional month of storage fees due to an outdated and inconsiderate company policy. I would not recommend this company to others and will warn you that there may be additional stress added to your move if you choose Door to Door.

I moved from Pittsburgh to San Diego in July 2015 using 2 containers. Door to Door was professional and on time, delivering the units to my apartment building and picking them up the next day. The units were smaller than I thought they would be, but we were able to fit everything in.

I had to move some items from storage in Delaware to San Diego. Door to Door was by far the most economical option for the amount of stuff I was transporting. I was really unsure whether I needed 1 or 2 pods, and was pleased to learn they will deliver up to 5 pods, and only charge you for the pods you need. The pods were in great condition, arrived and departed on both ends exactly when they were scheduled. Transit times were as quoted, and longer than other moving options, but I wasn’t in a rush. Both drivers were excellent, and clearly good at their jobs. The driver on the San Diego end even called to give us a 15 minute heads up before arriving. Everything arrived in great shape. I only wish the pods had some more anchor points for tying things down. We ended up having to spider web some of our lines in kind of awkward ways to secure everything properly, but it all worked out.

Moved two containers worth of stuff cross country to northern VA. These guys were great. Staff at the San Diego location were extremely helpful, agent on the phone to set up the move was good as well, and the drivers in NoVa were excellent and really helped us out with troubleshooting the placement of the containers. I’ve used PODS in the past and these folks were so much nicer and easier to work with. Will definitely use their services again in the future if moving long distance.

I moved from a studio in Chicago to San Diego in the summer of 2015, and DoorToDoor could not have made the move any easier. Really great customer service in both cities, and they were very accommodating when I had to move my pick-​up and drop off date multiple times (even during the busy moving month of June). The driver even gave me tips on how to pack up the crate. Nothing was broken on arrival and it was great to have a few days to do all the packing and unpacking. I hate moving and DoorToDoor made it much less stressful. Prices were better than PODS and far easier than UHauling everything over (especially accounting for time and gas). I would easily recommend this service to anyone planning a move!

What AMAZING customer service. Everyone went out of their way to make my move easy and painless. They were on time and well priced. When I stopped by the warehouse to drop off more items they personally came out with cold water. They were great people and I highly recommend the service.

I needed to clear out my garage over the July 4^th weekend and was pleasantly surprised that they were open to take my call. Their prices beat out 4 other places I checked out. They were even able to accomodate me with same day drop-​off and pick-​up. I was told Jim the Miramar manager is a whiz with routing. I so appreciate them helping me out because I live in a condo and don’t have space to keep the container overnight. Every member of their staff that I had contact with were most courteous, professional and knowledgeable. I highly recommend using Door to Door Storage and will definitely use them again when we move.

I moved from DC to San Diego and I cant say enough about the great customer service provided by Door to Door. Everyone I spoke with was a pleasure to deal with and went above and beyond to make the moving experience stress free.
Pricing was great compared to some of their competitors and the container even showed up a few days early. Highly, highly recommend for any cross country move. Thanks!!!

The only reason I didn’t give 5 stars, is because my units have not been picked up nor delivered back to me yet. But I am absolutely thrilled with the service so far, and my driver Corbin (I hope that’s how you spell it (:) was so professional yet friendly at the same time! What an asset to your company. Not only did my units arrive early, you all communicated with me through the entire process. I will definitely recommend you to others.

I’m actually surprised by some of these reviews and really sorry for the experiences others had with this service. I did not have a poor experience though, and was very pleased with Door to Door.
I relocated from San Diego to Seattle between the middle of December (arriving in Jan). This presented a few challenges for me, so I had options for moving services. In the past I used a U-​haul to drive stuff through the OR and CA passes. NOT FUN! It was scary and treacherous during the winter months when storms hit. My holiday plans included travel across the country, so dragging my items with me did not make sense either. I looked up the pod concept to see how it worked and if it was the best option for me.
I called Door to Door after reading multiple reviews online. It seems everyone has problems, although they appeared to have less than others. After making a quote inquiry Michael helped me out by reducing the fee if I made an immediate $ 50 refundable deposit. Sounded like a good plan so I opted for it. They quoted me $ 1300 for one container or $ 2000 for two. I ended up selecting two containers, and felt it was reasonable compared to a U-​haul rental and gas. When I include the horror of driving through the passes it becomes an even better deal!
The pods are small, which is good and bad. It makes you decide what you really need and what is just extra junk to drag around. I managed to get a full house of stuff into the two pods, but I don’t have a complete bedroom set which made it work.
I had the delivery set up a week ahead of my vacate date, and the driver was awesome. They can deliver while you’re not there with a waiver and give you a chance to describe where you want them dropped off. This can be tricky for some folks, I had a driveway to use which worked out well. Be sure to take this into consideration!!! I managed to fill the pods earlier than intended and called to request an earlier pick up date. They were amazing and called me on their day off to confirm the earlier pick up. It worked out perfectly (had it not I would have been in a lot of trouble because I needed access to the garage by that point!).
I received a call when expected letting me know the containers arrived. This was trickier because I needed them delivered Jan 2^nd, and knew they would be closed for the holiday. I asked them to drop it off for me on the 2^nd knowing I wouldn’t be there. The lady who helped me out was awesome and got me set up for a delivery when I needed it, so when I arrived at the end of an 18 day trip across country the containers were sitting outside my new house, waiting for me to move in. Nothing was broken, and they arrived on time two days later to pick up the pods again. I would say this was a well executed move by all accounts, and couldn’t have made it happen without such awesome professional service and support from Door to Door. Thank you!

I dont ever give a 5 stars, but these guys deserve it.
Yes my box was delayed but i had lightly packed a box of ceramic cups and wine glasses and my entire box arrived just as i had packed it. IT COULD NOT BE BETTER…
The customer service is un heard of. I am a nightmare for customer service sometimes especially with all my question but the San Diego Manager and the Sales person who sold me the deal actually kept in touch through out the process.
When the package was delayed i expressed how i was living off my suitcase and they manager actually opened up Saturday (memorial day weekend) for me to receive it and picked it up. I even received email responses within the hour
The smallest box was all i needed and it fit everything. i liked the Portland as well as this branch.
Dont spend thousands on moving when you can spend in hundreds Jim, Steve Great job

Amazing customer service. Trustworthy. Easy to work with. Flexible in making changes to your order without any complaints or push back. Quick turnaround. I’m moving in just a few days. Knowledgeable about the product they offer. Extremely reasonable rates and options. I told the service rep I might pick up directly from the warehouse in San Francisco and he told me my order would receive a $ 100 refund. Happy so far!
Thanks, Eric!

I used Door to Door to move from Washington, DC to San Diego, CA. I couldn’t be happier with the service and price. Everything showed up exactly on time, final price was exactly what they quoted. Pod arrived exactly the day they said it would. All the delivery people were super helpful. Customer service over the phone was responsive and helpful everytime. The only downside is that their plywood pods are a bit shabby. So make sure you have the delivery person check out every part of the pod before he leaves.
Also, their moving blankets are the best deal around, ½ the price of anywhere else.

I used Door to Door when I moved from Denver to San Diego in October of last year. All of the employees have been wonderful and have gone out of their way to be accommodating and friendly.
When I arrived in San Diego, I was not able to move in to my new home and decided to store my bins in San Diego until I found another place to live. I can’t tell you how wonderful it was to work with Jim Hickox. He set everything up for me and was always available when I needed assistance.
Now I am looking to move again to Northern California. I contacted Jim and he was able to connect me with another Great employee Anthony Krall to assist me with the process. I know I can trust that they will give me the best price and the best service possible. When I contact them I know they will respond right away.
I will never use anyone but Door to Door for moving or for storage after such a great experience.

Used Door to Door to move from San Diego to Portland, OR .
I am going to RAVE about Vladimir, the employee who delivered my units from the Vancouver, WA office to my new apt in Portland. This guy gets 5 stars, no joke. He was so great and helpful, and instead of just dropping off my containers and bouncing he waited until they were unloaded so that my neighbors wouldn’t complain. Above and beyond the delivery call of duty, Vladimir was outstanding and so nice.
And I will be honest, everyone I spoke with was really super nice. However, nice just doesn’t get the job done which is why I can’t give them 5 stars. The way Door to Door is set up you never actually can speak with your local warehouse. It always goes to the central agency’s headquarters in Washington, and that I find to be extremely irritating. I had to call five times in order to try and get my containers delivered earlier, and not only could I not get them delivered earlier but I never got a good reason why because I could not speak to someone on the ground. It just made for a lot of round about answers and constant calling. Two women I spoke with couldn’t even tell me the hours of the place that was holding my storage units, or if they had afternoon delivery times.
Their containers are small — but if you play a little tetris you can pack them to the roof. It took two units to pack my one bedroom apt because a couch and bed wouldn’t fit into the same container.
All that being said I would most likely return to Door to Door because it was the most affordable of the portable storage unit companies out there (two units for $ 1800), and it was by far more convenient than driving a Uhaul.

When I moved relatively recently, I needed to put a bunch of my things in storage. I wanted to find a low-​cost storage option because I figured my stuff would be put away for possibly two or three years.
Door-​to-​Door storage has worked well for me. I pay about $ 60/​month to rent one of their pods. If you only have relatively few things, this is an inexpensive way to go. A conventional storage room would have cost $ 30 – 40 more than I’m paying. If you need to rent multiple pods, though, Door-​to-​Door might not be so cost effective.
It’s a somewhat different concept than other storage places: You rent one or more containers (they’re all the same standard size, about the size of a large walk-​in closet), load it up at your home and they transport it to your new residence, or hold it at one of their warehouses.
If you want to get to your stuff, you just make an appointment and they make your pod available to you at their facility.
It was a little weird seeing all my stuff packed into that pod, sitting in their parking lot, in the beautiful California sunshine. But everything was OK — nothing had been knocked around, no water damage, no mold, no creatures nibbling on the stuff…
If you plan to store valuables like rare records, books, artwork, antiques, I’d say that you should find another option. The warehouses aren’t air conditioned and even in the mild San Diego climate, the humidity and temperature are going to fluctuate.
But for everyday items, this has been good. When it comes time, they’ll deliver the pod directly to me, and in the meantime I can access stuff at their facility anytime I want.

When I was getting ready to make my move from SD to Seattle I did a bit of research regarding moving options. I was gonna move in the late winter to early spring, so I was sure I was gonna get some snow on the 3 or 4 passes I was going to encounter en-​route to Seattle.
My first thought was U-​haul, but did I really want to worry about pulling a trailer in the snow? PLUS, I wanted the freedom to go off course and go sight-​seeing or wine tasting on the way up to Seattle. (Which I did)
*squeak* *squeak* The lightbulb tightened and I got a bright idea very so obvious, «I’ll get one of those freaken pods.»
A PODS would have cost me 2,500 bucks. A U-​Haul trailer would have cost me 900 bucks plus gas. I also had to white knuckle the pass.
I came across Door 2 Door on a google search and was quoted 1,160. Only a couple hundred bucks more than U-​Haul and more than less than half the cost of PODS. AND that’s what worried me. Can they really be that reliable if they are much less than their competitor? Ryan V recommend it, and my short pockets gave me no other choice.
I called them up. They dropped the box off and gave me as many days as I needed to pack it up. They were punctual on the drop-​off and the pick-​up.
I was able to fit most of my house in one pod. I thought I didn’t have too much, but 5 years of pack-​rat-​ing is a shit load. I had to play tetris to get more to fit, but there was plenty of room if you have the patience to play the game.
I later realized I packed the Title to the car I was selling in the storage box! I called ‘em up and they were pretty cool with letting me come to the storage site and accessing my box without a problem.
The rest of the review on the other end…

I rarely give one or two star reviews. I feel like businesses know that they suck and don’t need us Unilocalers to tell them what they already know. This place definitely warrants a sucky one to two star review.
My wife and I used Door-​To-​Door to move from Brooklyn out to San Diego in May 2008. They were fabulous on the phone, very helpful, giving us all the information that we needed to make our moving decision, they even had movers help us load our cube in Brooklyn– they had to due to NY state laws, but hey that was great. So we signed our contract to have them move our cube.
That is where the trouble began. Instead of being attentive and helpful like they were before the signing of the contract, they became difficult, unresponsive and bitchy about questions we would ask about the move. It was obvious that they just wanted our money and once they got it we were treated like Indian street dogs.
The move went seamlessly, the movers showed up in Brooklyn early and packed our cube for us. We left for San Diego later that afternoon. When the pod arrived in San Diego, they called us to confirm and then into storage the pod went until we arrived a few weeks later.
When we arrived in San Diego, we stayed with a friend for a few weeks while we looked for an apartment and jobs. We found an apartment and wanted to get our stuff moved in as quickly as possible. Here is where shit went all pear shaped. They suddenly couldn’t deliver our pod to our apartment for three weeks, I was starting a job in one week and needed my clothes and my computer, etc. This was not acceptable! But here was their solution; come pick up our stuff at their storage site with a U-​Haul, PAY THEM $ 75 for the privilege, and bust my ass unloading the pod, loading the truck and unloading it into my apartment three times in one day. I’m not a conspiracy theorist type, but to me, this whole game smelled of something most foul.
I do NOT recommend Door-​To-​Door, try ABF instead. I had a great experience with them.