Ebey’s North Park Vacuum

After reading all the positive reviews on Unilocal,I decided to go there to have the power brush attachment repaired, after our cleaning person took it apart and left it for us to find in pieces. Anyway the gentleman owner put it back together and said there was no charge! Unheard of these days. I was very pleased with the speed of the repair and his honesty that I gave him a token payment for his time. Fellow Unilocalers did not let me down with the positive reviews; thanks to all of you!

Great service and friendly staff. Got a carpet cleaner and it always is clean and works well.

Ebey’s Vacuum is a gem of shop located in North Park on University and Texas. Exceptional service and prices!

I went there on Monday to have them look. at my Hoover cordless
Vacuum.
It wasn’t a mechanical problem, just a plastic part to hold the handle
on. I got a call from the store on Tuesday the following day. When I picked it up, the. Person said there was no charge. I could not
believe it. Most places charge just to look at it. I highly recommend
then, for all your vacuum needs plus they have quite a selection of new.
Vacuums for sale.
Stan Pickus

These guys are super great and super quick. I’ve been here two or three times for a problem vacuum and they are worth the drive from imperial beach.
One time they fixed the problem on the spot and this last time it took them less than 24 hours to fix the issue.
If you are having vacuum problems, this is the place to go.

I just purchased a new upright vacuum at Costco and used it for about 5 minutes when it stopped working (wouldn’t suck the dirt up). I was going to take it back to the store, but figured it was something minor, (like maybe I put it together wrong), so I took it to Ebey’s and explained what happened. they immediately took it to the back, looked at it and found the belt had slipped off. it was a simple fix and I was on my way in 5 minutes.
I was very impressed with the courtesy, professionalism, friendliness, and the overall great customer service attitude they displayed which is so refreshing to see nowadays. I most definitely would recommend Eby’s for vacuum sales and service. thank you gentlemen !

Very knowledgeable, professional and well priced. They shot straight with me on 2 vacuum cleaners that I’ve needed to bring in for repair and again, fairly priced. Would recommend to a friend.

These people are honest, dependable and fast. I wouldnt go anywhere else!

Honest business, I took my vacuum cleaner there because it was not working, the next day it was like brand new.

Fast, friendly, affordable. Lee was very helpful. I will absolutely come back here for future repairs.

I’ve bought two vacuums from them over the years. They are local and I like to spend my money in my neighborhood. Broke the belt in my vacuum and they fixed it for free! Check them out, they have great service and tons of supplies.

Came in to get a belt on my vacuum fixed and was in and out in less than 10 minutes and only cost me about $ 12. Offered a tune-​up for $ 40, but didn’t try to be pushy and up sell me. Great friendly, quick, and affordable service!

Told me my vacuum was a lost cause but didn’t try to force a sell of one his vacuums. Honest and helpful.

Went in because my vac wasn’t sucking… it sucked but not how I wanted :)
Craig fixed me right up! I was in and out in less than 10 min. Fair price too! THANK YOU!

I have been a loyal customer of Ebeys for 18 years. I’ve bought one small vacuum from them and have always bought all of my parts and accessories from them. I went to them today for an under-​warranty repair on a carpet shampooer bought else-​wear. Hoover recommended them as their authorized service provider. The moment I walked in, the business owner proceeded to tell me «well what do you expect when you buy cheap crap from a company that sells junk!» I was a little taken aback but I tried to make light of it saying, «well at least you do get plenty of business repairing these right?» He loudly told me that it wasn’t worth the trouble and he was «this close» to just telling the company he no longer wants to service their crappy product. I told him «well so you’re saying you don’t want to do this work for me? Because I can take it somewhere else!»
He told me to feel free to take it somewhere else. I have to tell you that his tone during this entire interaction started out as really condescending and ended up really aggressive and nasty. (and as you’ll read below, he’s been very aggressive with other customers and said the same kinds of things to them!). I made sure to tell him that I am a long-​time customer of his who has bought all of my parts and accessories for this type of appliance from the him for the past 18 years but that I would never be shopping there again.
Do these people think they’re going to make you a loyal customer by insulting your intelligence in your choice of products? How about some tact– like if you have to say the product is inferior, you could maybe act like you want to help your customers– not imply they are idiots. Don’t you want your customer to leave with a good feeling about your business? Sheesh!
This guy sells very expensive German vacuums which are probably awesome. If I had wall-​to-​wall carpeting in my house, maybe I’d invest in one, but I only have one flight of stairs and a small hallway carpeted, so buying a $ 600 vacuum just doesn’t make sense. But I did always buy my parts from him!

Went to Ebey’s because we have a Hoover vacuum cleaner and they are an authorized Hoover repair shop. Dropped it off Saturday and they called me Monday with it ready. Didn’t get back to pick it up until the following Sunday, but no issues about the delay from me. Also gave me some tips on how it probably got broken in the first place and how to prevent them moving forward.
Only reasons it’s not a five star review would be that when I dropped off, the parking lot was full and I had to park down the street and walk with a clunky vacuum. They probably could have up-​sold me some bags or filers, but I wasn’t asked. Also they have a lot of stuff for sale here and it seems like it’s ALL on display. Little bit of cluttered and cramped feel to the place, but I’m nitpicking…
I had a positive experience, glad I didn’t have to buy a new vacuum.

I stopped in here to look for bags for my new vacuum cleaner. There was one employee out on the floor, and he was talking to a friend. I was totally ignored until I received a telephone call, and then another employee came out from behind the counter, and asked if he could help me.
I consider this poor customer service. I bought the bags, but will buy them somewhere else next time, where my presence is acknowledged.

I actually called an old phone number for the last vacuum repair place I used which was great but unfortunately they went out of business. They forwarded all of their old calls to Ebey’s phone number in North Park. I had a vacuum that wasn’t working at all. I dragged it up to Ebey’s with money burning a hole in my pocket ready to kick my old vacuum to the curb. I was actually pretty excited at the thought of getting a new vacuum. Man I need to get out more!
Anyways, the guy behind the counter said let me take it in back and have a quick look because if it’s a simple fix you may as well repair this and save the new vacuum for later. He took a look at it and it was a simple reset switch on the side I hadn’t even noticed. He fixed it in a couple minutes, tested it and I was back in business!
My experience was great, he could have easily sold me on another vacuum but I’ll stick with this old one until it breaks and I’ll definitely go back to them when I am ready for a new or slightly used machine.

I can’t comment about getting a machine repaired there but when it comes to calling them and checking to see if they have parts for machines they service — forget it!
I called in and knew everything down to the part number and the reply was «no» instantly and there is no way he could look it up that fast.
I asked about ordering it and the reply was you could get it faster on line. (Basically doesn’t want the business??)
He stated he just placed an order that morning and wouldn’t be placing another order for three weeks!!! I wonder with that logic — either he has everything on hand to repair machines or if your vacuum is in for repairs you don’t get it back very quick, 3 – 4 weeks? I hope they provide loaners for that kind of service.
It’s obvious they’re not in the business to sell parts to those that are mechanically inclined — guess I’ll take him up on the idea and order it on line (
) as the part I need is only $ 9.95
This experience doesn’t leave me with a great feeling to take a machine in to them for repairs at all.
I’m sure some people have had great experiences based on the Unilocal reviews, but thought I’d share my bad experience so that it may help someone else not have the same.

Our vacuum cord broke. :(. What to do?
A quick Unilocal search and this place was close by and have great reviews. It’s located in the plaza on the corner across from ⁷⁄₁₁. It was quick and easy, we mentioned we needed a new cord and needed a hook to hold the cord. They took our vacuum and told us it should be done in about 2 business days.
We picked it up on the weekend since it was more convenient for us. It was easy, gave them our name got our vacuum and paid. It cost us$ 60. They changed our filter and charge us for it and gave us a new cord with a new holder. The cord and filter is quite cheap but of course like anything else you’re paying for labor.
I definitely think it’s worth if you have a good vacuum. Vacuum nowadays cost about 300 plus for a good one. Ours still works pretty good so in the end we decided to just go with getting it repaired.
With the new filter it was good as new. :)
Quick and Easy.