Diamond Wireless

Worst verizon wireless retailer experience ever. Was given a defective phone and could not get verizon to replace the phone because it wasn’t sold by Verizon but diamond wireless. I was left phone less on the east coast. When I came back they tried not to replace the phone telling me I had to Verizon to get it replaced, they sent me to two different stores both stores sent be back to them said they have to replace it. I ended up having to get verizon to call them to replaced my phone. I had to wait 2 weeks for the new phone to come in when it arrived they called me, went to pick it up and they tried again to say my phone wasn’t broken. It took another 2 hours before they finally gave me my replacement phone they already ordered for me.
They also removed my unlimited data when they give me the replacement phone I was lucky I went home and checked my account and called vzw right away and got them to reinstate it. They were only able to reinstate it because I called them within 2 hours of the change.

It’s funny how they don’t give you the option to put NO stars, WORST customer service ever, the store manager Rodney had set up my line and 7 months later I get this crazy charge for 300 for a phone I was suppose to return. Well according him, the STORE MANAGER, I was never suppose to return a phone. In aggreance to the error he promised to fix the problem, three months later, phone being disxonnected, late fees and 100 of headaches the issue is yet to be resolved! Even after speaking the the cooperate office, multiple times and making complaints nothing has been solved. I have been with multiple companies and never had to deal with such BS. Do yourself a favor stay away from this store and Company!

First of all, big thank you to Isaiah for being so great when I came in the first time. He really did his best to be helpful. He obviously understands customer service and did a fabulous job helping me out.
Unfortunately, Isaiah is not the only person who works at this location. If you go in and interrupt the employees’ hot Cheeto break, you will be charged extra and told you’re rude. This is what happened: After the great experience earlier in the day with Isaiah, who had informed me that it would not cost anything for me to have the data from my old phone transferred to my new, I arrived back at the store with that intention.
When I walked in (again, during the apparently sanctioned Hot Cheeto Break) there was not a single customer there. The employees were huddled around the front counter, anxiously awaiting their turn at the snack bag. The audacity of me to walk into an open store during the day (Saturday, June 20 around 5:30 PM) and expect to receive service. At least, that must have been what they thought as they all stared at me with the deer-​in-​the-​headlights look. I can only guess though as it seemed that the heat of the Cheetos must have temporarily affected their ability to communicate because not one of them verbally acknowledged my presence. As I approached the feeding frenzy, I retrieved my phones to inquire about the transfer. I was told by some Cheeto-​loving girl that it would be $ 20. I informed her that I had been told by Isaiah just a few hours ago that it would be free. She responded that she would have waived the fee if I hadn’t been rude. Dumbstruck, I looked to the other employees, who cleverly averted their eyes and could do nothing but leave. And maybe throw out a few expletives.
I understand that people need to eat. I get it. But there are a few things, Cheeto-​lover, that you should know about customer service.
#1 YOU set the precedent of behavior by not completing your duties and welcoming customers into the store.
#2 It is absolutely NEVER ok for you to be taking a food break in view of customers.
#3 You do not get to charge extra for a service because your break was interrupted. If you had been in an appropriate location while devouring your incredibly unhealthy food, you never would have been bothered.
#4 Unilocal exists and angry people will write about you. They might also call the Verizon and diamond corporate offices. They might even feel compelled to report your behavior to the General Manager of Westfield Mission Valley Mall.
#5 Finally, customer service is easy, but that doesn’t mean it’s for everyone. If you can’t be nice and do your job, consider janitorial work. I hear that pays well.
And to end on a good not, you’re great, Isaiah!

They steal and get away with it. My phone got shut down and I had to pay reactivation fee, late fees and spend hours and hours on the phone with Verizon customer service, diamond wireless, visits to the store calls to the stores, Emails to Rodney, texts and calls yo ramon. I now know everyone at the store and not because of good service. I wish I had a different phone company. I have verizon because I thought it was great service. Well don’t get fooled you might have good network, but horrible customer service. Please read other comments. I read them and thought. It can’t be that bad, and it was worse.

Horrible Customer service. They remind me of Dirty Use Car Salesman. Your better off going down and working with Bestbuy mobile.

Folks working at the store are very smooth-​talking and unbelievably agreeable. I am upset at myself for not seeing this as an obvious red flag.
The truth to the matter is that they are NOT Verizon representatives, even though the store certainly looks like a VZW store. They represent their company: Diamond Wireless which makes money: (1) by convincing you to go with a higher-​end phone than you need, (2) by extra fee which is built into the out-​the-​door cost, and by (3) signing you up on a monthly talk/​data plan that you don’t really need (for more $$).
The first two aspects I was prepared for. However, the third is what took me by surprise. Our Diamond Wireless representative (I’ll call him Tom) made us believe that he can — and was going to — upgrade the phone while «downgrading» the data plan in order to keep the monthly bill more in line with what it was. Of course during the actual purchase we were paying more attention to the phone and less to the paper receipts he was printing and piling in our bag. Soon after we left the mall, I realized I couldn’t recall seeing any receipt from him regarding the data plan he signed us up for.
Long story short, it was only after another four long/​frustrating phone calls with VZW customer service that I was able to switch the data plan back to what I was promised in store. Turns out we got signed up for 5x the data we needed/​asked for, and by the way Tom didn’t have the authority to switch our data plans and other options regarding the monthly plan. This truly p*ssed me off.
So, in summary, two stars barely because they were very friendly (though in a sales-​person sort of way) and mildly helpful when I called the store back to see what can be done; but take my advice and go do your business at a REAL VZW store, or even on-​line might be better. At the very least, you will have a neck to grab in case something goes different from what you hoped for (and with VZW it always does).

f*ck verizon, f*ck diamond wireless, and f*ck the salesman (lets call him ‘ramon’).
if i could give them zero stars i would, but im forced to give 1 star that i wish i could ram up ramon’s ass.
ramon is quite the salesman, except for the fact that he lies and applies services to your plan which you specifically request not to. he was so god damn convincing too. i cant believe i fell for his BS.
now, i am stuck with the phone i was told i could exchange after a few days if i paid a restocking fee. im sure verizon is a great carrier, but not if the salesman pulls some sh*t out of his ass, wraps it nicely with a nice bow and serves it to customers nice and warm. still waiting nearly a month for the $ 700 credit ($ 200 giftcard+ $ 150 credit to bill) i was told i would receive from switching 2 lines over from tmobile. was told i would receive a text in 2 days to take advantage of the promotion which attracted us to make the change. almost 30 days later and 3 phone calls requesting said text message… still nothing.
avoid this diamond wireless at all costs, and strangle ramon for me if you see him… PLEASE!!!
i would share all the lies, but this review only allows so many characters, and i get angry just thinking about how he force-​fed me his diarrhea.
thanks for reading =)

If I could give 0 stars I would. Decided to make the switch from Tmobile to Verizon. Has been the biggest mistake I have made in quite some time. My bf and I came in wanting the Samsung Note 4 but all they had were the S5s. Somehow we were talked into getting a cheaper older phone. We were assured if we wanted to trade up to the Note we would need to bring just the phone in and pay a $ 35 restocking fee. Also in 48 hours we’d get a text to get $ 200 Visa gift cards. It’s been almost a month (26 days) still no promo code. Have called the store 3x and am always told will have someone call back. Yeah, that has never happened. I was sent a survey via email from Verizon customer service and expressed my disappointment and I have yet to see anything come from them also. In addition on day 13 we tried to upgrade to the Note 4 and because we did not have the boxes the phone came in, we were told we would have to pay $ 325 each. Fuck this place and any Diamond wireless stores. Will be switching back to T-​mobile as soon as this contract is over because I was told I’d be charged $ 260 per line for cancelling, even though it says I have 14 days to cancel. Be aware of these crooks and take your money elsewhere.

I upgraded my phone from S3 to LG G3 yesterday. I got to the store as soon as possible after the class, and when I got there, it was 15 minutes closing. victor was very helpful and did not mind customer coming in before closing time (9PM) to upgrade a phone which took about 30 – 40 minutes because I could not remember my account password (silly me)… He answered all my questions that I had for the device and made sure to get my go-​ahead before making any changes to the account, such as syncing old contacts through Google, backing up through cloud, etc etc… He even remembered there was a promotion for phone upgrades which got me additional 1GB for two years!!! He also explained to me all the future charges that may occur.
I’ve been to this place before and I have experienced nothing but phenomenal service, I don’t know what’s all the negative reviews are about…

Do not buy anything from diamond wireless. I bought a phone from this store, and decided to change providers a week later because I need unlimited data. Well unknowingly diamond wireless is allowed to charge you a 400 $ early termination fee on top of the 350 $ early termination fee that Verizon charges you. When I called the customer service he only could say «that’s how it is». On top of that they are still charging me for a protection plan on a phone I have not had for 2 months, even after calling and telling them to stop charging me. This is ridiculous.

The worse the worse THE WORSE bunch of fast talking greedy PUNKS!!!
I work in sales and I have never been taken for a ride like I did with GERMAN!!! Watch out for this crook!!! Smooth talker who acts like hes on your side but really just wants to secure his commission check.
How did I get stuck with TWO lines when all I wanted was a trade for my iPhone 4 to an 5s??? How did this CROOK tell me my monthly bill would be 90 when in reality it’s 125? Wanna cancel that second line??? Nope… 240 cancel fee!!! I just paid this dudes rent!!!
Can’t wait to report him and this little crocked ass store!!! **THIS IS NOT A REAL VERIZON STORE!!! 3^rd party store! Beware of being RIPPED OFF!!!**
Now Verizon is a great company… work with the REAL guys across the street!

Very rude here and not very helpful. Pretty condescending if you ask me. I know what I like or want, know what I don’t like or don’t want so excuse me if my perfectly operational Iphone 4s is not to your liking because you would rather try to shove the newest fad down my throat only to try and extend my contract yet again. No thanks!
Shouldve figured it out when I found out the workers get paid minimum wage OR commission and they treat their employees like trash. Honestly the BBB and DOL should really look into all stores with these names. I would say i would stick to corporate stores but the one nearby is so much worse in how they treat customers that I think I will just stick to Best Buy for services. Horrible horrible service here and will never go here again.

Manager sounded like a Car Salesman!
As a former Geek Squad chica and the «Danielson» to many of my Mr. Miyagi teachers at Geek Squad, I didn’t mean to come off sounding like a jerk when the Verizon Wireless Retail Manager tried to sell me a broadband card. After telling him no politely a few times I felt like such a jerk when he asked why… Ummm well they break a lot, they’re a pain to set-​up, it wasn’t as «free» as you claimed and I don’t need to create a hotspot for 10 different devices with a 35 ft range. Lol seriously dude? Bryan Vega just needed to fix his broken screen. He was like a car salesman! Geesh! Ultimately, we decided to do everything online ourselves.

They don’t listen to what the customer wants! All they do is push Galaxy S3’s and android products. My boyfriend needed a new phone and had never had an iPhone before. Since I travel a lot we had discussed him getting an iPhone so we could FaceTime while I am away. Upon entering the store we had 5 guys dressed in cheap suits pushing Galaxy phones on him. Telling my boyfriend that no one in the store even owned an iPhone. By the way when we were checking out one of the salesmen was charging his iPhone at the front desk. «Now I know I can really ‘trust’ you bro». My boyfriend was also told that the Galaxy s3 was only $ 49 and that the salesman would be throwing in a bunch of «free» accessories but somehow at checkout his total purchase was $ 230. Buyer beware when buying a phone at any Version store if you are interested in an iPhone. They will «all» try to convince you that it’s not the great product that it is. Look it up online version has ulterior motives.

I was having serious problems with my iPhone 5 order through Verizon. Calling Verizon’s central customer service was a total exercise in frustration. Essentially, due to Verizon’s error, I needed to cancel my iPhone 5 preorder made through Verizon at midnight on the night preorders went available. Though I received notification that the order was cancelled, it wasn’t really — it was stuck somewhere in the system and prevented my placing a new order. I called customer service pretty much every day for two weeks and they were no help whatsoever — they just kept putting in «service tickets» and promising to call me back, which never happened.
Finally, at the end of my rope, I decided to in to to see someone in person to try to get the problem resolved. To be honest, I didn’t know Diamond Wireless was an independent retailer and not a «Verizon store», but I’m so glad I went in to see them. The manager, Josh, probably spent about 4 – 5 hours total working with me to get the issue resolved with Verizon. At the end of the day Verizon still wasn’t able to get the old order cleared (it seems like it’s going to be in there forever — which is ridiculous but NOT Diamond Wireless’s fault), so Josh helped me open a new line and get an iPhone that way. He ordered the phone to come in to the store as a work-​around and then walked me through getting it set up and signing a new contract. If not for his help, I would probably not have been able to get a new phone at all.
So, long story short — I highly recommend Diamond Wireless, and particularly the manager Josh, for their excellent customer service!

This store is very helpful with all of my wireless needs. Josh the manager bought my old phone and then had Ivan set me up with the new Galaxy III by Samsung and I love it, perfect phone for me.

Dropped my android and completely smashed the screen — still functional but too sharp to use. Went to the Mission Valley verizon store and they were completely unhelpful. Even more so when they discovered that I bought the phone through Diamond (even though they’re an authorized verizon retailer). So, I called Diamond Wireless and they were incredibly helpful. Gave me directions to the closest location — this kiosk.
Long story short — I ended up with a brand new phone (not the refurbished ones you get at verizon retail stores) with all of my contacts, photos and texts transferred in under 20 minutes. Great service, very friendly and knowledgeable. I will definitely be coming back here for all my future phone needs.

I visited this Verizon location last week to inquire about a new phone because my contract was going to be up this week. Since my eligibility for my discounted upgrade wasn’t until 5/​24, I waited to come back when I was eligible. Ivan gave me his card to come see him the next week.
A few days later, I actually lost the phone I was going to upgrade and I needed a phone fast! I called the cell number on the card he gave me, which I think is actually his personal cell phone, and asked him if there was any way I could get my renewal date moved up so that I could have a new phone and still get the discount before my renewal date. He said he could do it!
The next day I went into the store but Ivan was out to lunch and another sales guy helped me until Ivan got back. He was really helpful and suggested a really good phone.(Sorry! I don’t remember your name but thanks and I hate Yoga!)
When Ivan got back from lunch, he took over and showed me how to use certain features of my new HTC Rezound which was pretty helpful and also gave me a great discount on accessories in addition to getting me the contract renewal discount on my upgrade a couple of days early!
All together, it was a pretty great experience. They were knowledgeable and helpful and I couldn’t have asked for any better. Thank you, Ivan and Yoga guy! :)