Cricket Wireless

We had a complicated issue with setting up new service because I was being added to my friend’s account, Erika was fast, efficient, very smart about what we could and should do to save money.
When it came time to pay the bill, she directed us immediately on how to proceed and told me how to reduce next months bill. I highly recommend her as the service rep and Cricket, while not without it’s flaws, isn’t one bit worse than ATT which was killing me every month.
My bill went from $ 120 to $ 40 for two lines, unlimited services.

Erika was a pleasure to come and talk with about getting a new phone. I wanted one that they didnt have in the store, so she called another store and had them bring it to this store for me to pick up later. After a phone call from Erika telling me my phone was there, I went back. She was busy with other customers when I got there, but quickly acknowledged me by name and even stayed a few minutes after closing time to make sure my phone got all set up and ready to go. If you find yourself with Erika working, she is top notch in my book. Ill be sure to come back and find her for anything else I need.

MY CRICKET phone has such poor coverage that it rarely works in rural Virginia. I can’t even send texts which is unusual. It it essentially worthless– it does nothing– for $ 25/​month. There is no way to email customer service directly to ask why– I’m not sure why anyone would rate them highly– i must call, or chat, or send a letter to their corporate office – no email option. CRICKET WIRELESS IS OUT OF DATE AND HAS VERY LIMITED COVERAGE– YOU MAY NOT EVEN BE ABLE TO SEND TEXTS.

When I first came to Cricket a year ago, there was a nice pair of ladies who were very helpful. I came back this week due to the need to replace my phone and those ladies are no longer here. Instead, I found an apathetic and inane girl named Jessica.
Jessica sold me a defective phone and really she couldn’t have cared less. Even if there’s nothing she could have done, a little empathy would not have killed her. Actually, who knows — maybe it would have. I will not bore you here with the details, but she couldn’t even port my contacts over, so that should provide a frame of reference for what I experienced.
Do not waste your time and money here. I will be looking into the competition because I can see that Cricket does not care, especially evident by the potato sack working at this store.

OUTSTANDING CUSTOMER SERVICE! I had questions about my phone. Viviana the manager went above and beyond to help update my phone as well as gave me advice on the best deal on a new phone that I was inquiring about. Every visit I make, the ladies always are knowledgeable and give fast and friendly customer service. I love this cricket location!

Worst than bad. Cricket all round is terrible. No service, no customer service, stores that have no help. Its just a big waste of time. Wish they were good, wanted an alternative to sprint and verizon, etc. But really Cricket as a company is the worst. Sadly, you have to get a verizon account.

the worst. I had cricket for 4 years and it was problem after problem, My phone apps did not load– issues sending and receiving text messages and My Muve Music stopped working on the last phone that I had– Cricket told me I had to go online and find a SIM card that was Muve Music compatible when I had Muve Music for YEARS on the SAME PHONE and never needed this «sim» card before– the customer service line is the worst and you can hold forever, and they will just hang up on you– Go to metro and its cheaper and works waaay better– TRUST ME– I was a customer for 4 years and got nothing but problems from cricket. The «sim» card was the last straw. Making clients pay for Sim cards because they were changing ownership is not right at all. NOT COOL. Trust me on this one– just don’t (save yourself the aggravation)

This is by far the worst cricket retailer I have ever been too. For one manager is never hear been here three days to resolve an issue and each day manager left a little earlier. Sorry that I work and could not make it around their schedule is the way they made me feel. Also witnessed two other unsatisfied customers in two days. All of witch were getting Sam answers I was” I’m sorry I can’t help you the manager is not here you can come back tomorrow.” I just can’t believe that this place hasn’t been Shut down cause it needs to be. Take a farther drive and get some good service

Cricket service has been a nightmare. No refunds on anything
Purchased a cricket phone and never could use it due to it would not work. Called technical help line multiple times. It was hard to do since the phone I purchased would not work. None of their suggestions worked. Finally gave up and cancelled the service. After multiple calls and 2 hours on the phone with customer service they still had not cancelled my service as I asked. Each time I was transferred they didn’t have a clue what I had told the last person. What a nightmare. I then was cut off and again they had to go through the process of being asked questions. The last 2 times I was transferred, I was told that I should have transferred the service to the area I was staying. Fine, easy solution why did it take 2 months to be told this, now that I am out $ 64.67 for the service and 20 bucks for the phone. NO REFUNDS. They could give me a credit if I wanted to continue the service of 20.00. Then the next person I was transferred to said, they didn’t offer service to the location where I was staying «for college». WHAT! Get it straight. Big problems for simple solution.
I DO NOT RECOMMEND PURCHASING CRICKET SERVICE.

The following comments are about CRICKET not a specific outlet: Cricket customer service reps are LIARS. Do NOT deal with cricket. I had signed up to use cricket for 2 months and I needed it only for 5 days of the third month. Since it was a prepaid service i called the customer service if i will have to pay for the whole month or if it will be prorated to 5 days (since I would be cancelling the service after 5 days). The service rep promised me that I would be charged only for 5 days. We discussed the situation 3 – 4 times and he was extremely sure that I would be charged only for 5 days and not the whole month. After 5 days, when I called to cancel the service, they said its their policy to charge for the whole month and I was misinformed. LIARS!
This company is a SCAM. DO NOT DEAL WITH THEM.

Now I know why Cricket Wireless has so much money laying around that they can go out and buy the naming rights to big Concert Venues like the one down in Chula Vista! They get lots of people in that store and make bank!
My son has had a Cricket cell phone for a while now and for the most part, there have only been one problem with the service which required me to go to the Corporate Office to fix. Cricket is by no means the best cell phone provider but for the price you pay, it does the job. When they run special promotions, it pays to get in there as quick as you can because once those special phones sell out, you are on your own to find it at another store.
Now the «system is down» so we have to go back to finalize the upgrade of my son’s new Smartphone, but to the credit of the saleslady, she is waiving the new activation fee for our trouble. All together, not bad at all. In fact, A-​OK.