Verizon Wireless

Last night I stopped by this store because I was having some issues with incoming & outgoing calls. I was immediately greeted by Ashley who helped me. She checked a few things, reset something, checked it all to make sure it worked & sent he happily on my way. She is an expert at customer service!!! Very personable, caring yet efficient — all with a smile!!! It’s a beautiful store but it’s employees like Ashley & Ben too that make that store shine 5 stars in my book!!! Great place to do business! I love Verizon!

Mary Mary Mary thank you for taking such great care of us. Thank you for negotiating to keep our business. So many choices out there. You made us stay. Mom n son

So here is an update from when my 86 year old father was charged $ 99 ++ for a flip phone with no internet access.
After I drove to the store (see the previous review), returned the phone, and cancelled his account in October he has continued to receive a bill. I didn’t realize he was paying it until today!
I called the store and they will not open an account over the phone to check, even though this was the store I cancelled it at and cleared the account. They said my father would have to come in to the store. There is no store close enough for him to get to with his wheelchair.
I called the 800 number with no luck, disconnected 3 times, endured 45 cumulative minutes of bad hold music, finally got through. Whew. Finally, an employee answered, was competent and removed the final charge of $.47.
Yeah, forty seven cents.
And it took me seven phone calls and an entire hour of my life to fix.
Thank you Verizon for showing once again that you are a profit driven, heartless company that preys on the elderly.
WATCH YOUR PARENTS WITH THIS COMPANY!!!

If I could rate the store 20 stars, I would! Good product brings customers in, above and beyond customer service is what makes people stick around. Special shout out to Ben and Jesus for making me and my wife feel like we were appreciated. Verizon is really starting to turn a new leaf, and I cannot see myself ever switching to another carrier (or store) again!

Maybe we got lucky when we went in but we didn’t have to wait and we got great service from Jesus when we considered switching from AT&T to Verizon. We ultimately purchased two new phones and switched 3 phone lines to Verizon, primarily based on our service experience. Jesus was helpful with porting numbers, maximizing available credits and promotions, and answering questions. He was efficient and responsive throughout the process including follow up questions. Because of this I decided to purchase another iPhone 6s Plus and add a 4^th line for my mom as a Christmas gift specifically from Jesus and this store, although it was less convenient than just doing so when I visited my mom in Las Vegas last week. The only reason this review is not 5 stars is that I discovered tonight that her package did not go out as promised in time for Christmas delivery, so I will follow up on this tomorrow but I suspect that a manager dropped the ball on this, which is both disappointing and upsetting. Hopefully they can correct and make up for this mistake! Bottom line — go find Jesus when you go into this store and he’ll take good care of you, but if you’re relying on anyone else make sure to follow up to get what you need.

I had a terrible experience at another Verizon location while trying to buy a new phone for my husband. I left the other store and came to this location. I was out in 10 minutes with exactly what I needed. Mary was so awesome, professional, and knowledgeable. She got me just what I wanted without any run around. I will definitely be coming back to this location! Keep up the good work!

The worst service… They signed me up for insurance with out asking… Never go to this store!

Even though my problem turned out to be an easy fix (huge surprise to me), I was expecting the worst. Read horrible reviews for the mission valley store so hit this one. Excellent customer service from the moment I walked in. Brittany was great. Will keep this in mind for my next upgrade, or anything else, for that matter.

Terrible customer service not worth taking the type to type about. If Verizon wants to know why the corporation’s customer service staff at this location is so incompetent then they can message me directly. Stay away from this place.

Talk about great customer service! I had a very pleasant experience at this branch today. I was helped by Mary, who is very knowledge and gave me a great visual in regards to my current data plan. She compared gigabytes to football stadiums, which is a great way to understand how much data I have left. She also helped me with using my new jetpack because she explained that if I kept using my hotspot I can damage my iphone. Since I am a graduate student and a tutor, I need to have access to all of my files and I use my hotspot a lot. Besides my battery was not lasting all day so I am glad she gave me this suggestion. I came in to ask about what are the rewards points and walked out with a great tool. Thank you Mary :) for providing such great customer service, more people like you are needed.

Under staffed, not even lunch time and 7 people deep.
5 staffs, the guy at door for appointments could help customer instead of playing with tablet. Only 2 customer agents were helping customers

The key to the service here is apparently an appointment. I needed to free up some room on my phone to update the ever important Über app and I couldn’t figure out how to delete stuff to give me the space to accomplish that. Frustrating.
I made an appointment. Arrived a little early and they took me right away and fixed my problem. All in about 5 minutes. AWESOME.

I came in to switch from sprint to verizon. I took my 2 lines from sprint, and ported them over to Verizon. Mary was extremely helpful, really nice, really quick and made sure I was getting the service I would need. She made our experience really smooth, and I couldn’t of given better service myself.

Very helpful! Went in to complete a claim on a tablet and Melissa? Went out her way to complete it and walk me thru the steps. Even helped me submit the claim. Thanks!

I left Verizon because of the arrogance and smugness of an employe name Jesus. Dude was just awful and has a holier than thou attitude. No idea why the store manager lets this guy deal face to face with customers… I was with Verizon for 8 years and left because of my encounter with Jesus…

We went in to upgrade our plan and get new phones. We knew exactly what we wanted and what it should cost. It should have been simple. Instead we waited for 45 mins. After starting the process we were rudely told that they were closing and we’d have to come back another day. Never going back to this store! Horrible customer service!

They blatantly lie about what your monthly payment will be! Boy did I get suckered into renewing my contract from this location. Now instead of a lower bill, it’s up almost 20.00 a month and now I’m stuck again for 2 years! Don’t trust anything the staff in this store tell you — keep all paperwork of their monthly estimates they quote you!

FYI…
If you have a problem (tech problem) with your phones — DON’T go to the stores… Go to the website — and enlist the help of the tech guys directly from Verizon.
I ended up buying a Samsung Galaxy 6 EDGE. After a few days I went to the original store for some help — no luck. Sop I went to the Mission Valley store right after that.
They don’t know a damn thing either — and because I drove the extra time to get THERE for the same results — I ended up rippin’ the guy I talked to apart while a few people turned around to watch me extend my hateful wrath (this is the short version):
«So all you people know is enough to sell the phones but you don’t actually know anything about the phones you sell? Is that it?»
His response: «No — we know a lot about the phones…»
I cut him off and ripped back with: «Then why can’t you fix this shit?»
His response was to call tech support because they know the phone tech stuff and basically he conceded that they don’t really know anything… I think he was about to cry.
I walked out there spewing some slanderous non-​kid friendly hate filled words of disdain for the worthless nature of the sales people that work there…
Customer Service
(800) 922‑0204
or dial *611 from your mobile phone
View the *611 On-​Screen App for Android Video
7 AM — 11 PM, Mon — Fri
8 AM — 9 PM, Sat — Sun

Second time there for phone issues. No help! Bunch of kids work there. Not helpful. Tried to tell the guy that there were notes on my account that would waive the $ 35 return fee. He would not help me at all, said there was nothing he could do. I had to pay the fee just to get out of there.

This is the worst Verizon store with dumb sales associates. Don’t shop here unless you want to be misled. Waste of time.