BBVA Compass

I opened an account with these guys in October as they were in my local grocery store. Consistently, every time I went in to do anything, it took forever to get anything done. Whether it was cashing a check, making a deposit, whatever, it always took forever! Finally, yesterday I went to deposit a check for $ 400 from a source I have deposited MUCH larger checks from and they wanted to hold it and told me to go to the issuing bank. I closed my account yesterday and they asked me why?! I have dealt with these people a lot and I felt like I was being treated like a total stranger. Their customer service and the training of their tellers is the worst I have ever experienced. Juan and Nassim (sp) and great guys, however, the rest of my experiences with others there have been below average at best. I would not recommend this bank, so much so that I went on to Unilocal to tell about it.